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• Join the Customer Experience Revolution

  - by Divya Malik

  By Suzy Meriwhether Customers want simple, consistent, and relevant experiences across all touchpoints and devices. Creating a great customer experience means delivering these qualities consistently over time across the entire customer lifecycle and enable businesses to attract more, retain more and sell more. Exceptional customer experiences create the loyalty, advocacy, and repeat business that drives success. Most successful companies would say that they try to create a good customer experience and have already invested in the systems, people, and training to develop it. So what’s missing? Why is it so much more difficult to meet customer expectations every day, in every way? How can you learn more? Join Oracle for a Live Event: Customer Experience Online Forum Participate in the Customer Experience Online Forum to hear from Bruce Temkin, a leading expert in customer experience, Anthony Lye, SVP of Oracle CRM, Marriott International, Nikon and other thought leaders to learn about the ROI of customer experience, what strategies leading brands use to win over customers, and how Oracle solutions can help you succeed in the Experience Revolution. I encourage you to register now for the half-day live event.

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• Cancelling your Windows Phone Dev account- is very difficult.

  - by Sahil Malik

  SharePoint, WCF and Azure Trainings: more information Here is Microsoft’s new business model. Make it so damned difficult to cancel your windows phone dev account subscription, that you will just give up trying and pay as the easy route out.Very sad that it has come to this. Usually I would not approach an open forum such as my site for such issues, but the sad state of their affairs leaves me with no choice. Here is the issue, last year, I opened a WPDev account, for which you have to pay. Seeing that its been a year, I haven’t submitted anything, I didn’t want to renew my account and pay the fee. I guess if I ever write a WP app, I will reopen the subscription. Sounds about right huh? fair? So, what would you expect? Login to your account, find the subscription, hit cancel! Right?No not really! Read full article ....

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• GAC and SharePoint

  - by Sahil Malik

  SharePoint 2010 Training: more information GAC and SharePoint have had a funny love & hate relationship. In 2007, SharePoint and GAC fell in love. GAC was about the only practical alternative to deploying custom code. Here is a dirty secret, based on completely unscientific and unfounded research, I can tell you that 99% of SharePoint code written, ended up in the GAC. Yes, I know GAC rhymes with hack, crack, smack, and even mac, but still it was the better alternative. You could write CAS policies and put your DLLs in the bin folder, but it was mighty inconvenient to both write, and maintain. Most of us never did it. There are still some SharePoint developers out there insisting on the bin approach – well, get over it; you’re not winning the fight. CAS is about as outdated as Samantha Fox anyway. It was hot at one point though. So all that code that ended up in the GAC caused lots and lots of headache. Clearly, Microsoft had to get us off the crack, uhh .. I mean the GAC. In Read full article ....

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• Four Easy Ways to Save a Rocky CRM Relationship

  - by Divya Malik

   Today, I am pleased to introduce our guest blogger Luke Christianson. Luke is  an Application Sales rep based out of Minneapolis, MN.  You can find him on LinkedIn and follow him on Twitter. In any relationship, sooner or later, the excitement fades away.  The honeymoon period gives way to the old routines you had, before you committed to each other and you eventually begin doing things apart from one another.  I’m not talking about a marriage…  Well, I guess I am.Commitment to a CRM tool and building a deep and lasting relationship is not much different than the basics of a traditional love story.  After your controlled CRM pilot program, and maybe the National Sales Meeting where you couldn’t escape those three wonderful letters, CRM, you will soon find that if you haven’t designed an environment where it’s going to enable your reps to make more money, the relationship is doomed.   . If you’re currently in a dysfunctional CRM relationship, here are 4 simple tips to re-engaging users and getting that spark back. Shadow a Sales Rep:   Chances are you can find out exactly what is preventing your sales reps from using the application by simply watching how they go about their day.  Sales reps are driven by money, not by additional administrative duties.  Your system needs to be setup so that they can get the information they need quickly, facilitate making key updates and run their business out of one easy-to-use application.  Increase your sales team’s productivity by 5% automatically:    Cancel the weekly forecast calls with your reps and require them update their opportunities in CRM.  Something else that I’ve seen work extremely well, is when you do Monthly or Quarterly reviews, do not let your sales reps bring anything into the room with them; no spreadsheets, notebooks, or computers.  Everything they need to tell you should be able to be put into CRM and fully accessible by the Sales Manager at any time.  Tool time:      Make sure the tools that you have selected meet both your short-term goals and your long term goals.   You need tools that can adapt like your business does.  You probably can’t wait two months for an update to a picklist value or for the addition of a simple workflow rule.  Do you feel the tools that are in place can create the experience you want for your users? and finally, if all else fails... Keep It Simple, Stupid:     Do you really need to require 15 fields to create an Opportunity?  Do you need to clutter the interface with different reports that don’t add daily value?  Most CRM systems on the market today are flexible enough today that your admin could clean up most of the unnecessary interface ‘noise’ in a few hours.  If they're not, see #3. Every strong relationship can be tedious at times, you’ll fight and eventually make amends, you may even threaten to upgrade to a newer model…  But be patient and think about what you want to achieve and you’ll find a partner for life.

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• SharePoint 2010 ECB Menu on any column

  - by Sahil Malik

  SharePoint 2010 Training: more information You know that ECB Menu in SharePoint 2007? Well in SharePoint 2010 you can very easily move it around on any column you wish. What you do is, open the view in SharePoint Designer, then you click on the field you wish to see the ECB menu in, then you will see a little floatie button with this on it ">", then, you click on that floatie, and it shows a little popup with 2 checkboxes in it. "Common xsl:value-of Tasks"- Show List Item Menu- Show Link To Item You check the "Show List Item Menu" checkbox, and off you go - now the ECB menu is available on the other column. Enjoy! Read full article ....

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• A quick list of all SharePoint 2010 Powershell commandlets

  - by Sahil Malik

  SharePoint 2010 Training: more information Ever wonder what powershell commandlets exist on your SharePoint 2010 installation? Easy! Just run the SharePoint 2010 Management Shell, and issue the following command - Get-Command -module Microsoft.SharePoint.PowerShell And if you wish to find matching commands for a certain task, for instance, I wish to know all commands that have anything to do with “Update”, I would issue the following command  - Get-Command -module Microsoft.SharePoint.PowerShell  | where{$_.name -match "Update"} And if you want to do exactly the same for stsadm, you could do something like this - Read full article ....

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• OneNote: How to delete a notebook

  - by Sahil Malik

  SharePoint, WCF and Azure Trainings: more information I’m filing this under the absurdity of stupid design. Or perhaps, we didn’t really use it ourselves before releasing it. I’m talking about OneNote the metro app. Beautiful app, beautiful concept, until of course, you feel like deleting the default notebook it creates for you. Why would anyone want to delete that of course! Hell everyone would want to! It’s the first damned thing you’d do. How do you delete a section? There is a button at the bottom.How do you delete a page? Well just like section, there is a button at the bottom. So you wish to delete a notebook? There is no button at the bottom. That’d be no fun of course! Here is how, Read full article ....

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• Removing AppPrincipals from Office365

  - by Sahil Malik

  SharePoint, WCF and Azure Trainings: more information So here is an annoying issue. If I have your AppPrincipal and secret, I can party as you! But as we go through our usual dev cycles, we create these ApplicationIDs. Hell Visual Studio will create them for us, to make things easy!The problem is, many a developer, and some a ITOgre, may leave these AppPrincipalIds sitting there and not clean them up when they are done playing. You can look for currently registered App Principals at https://yourtenant/_layouts/15/appprincipals.aspx The problem is, that URL shows you App Principals registered AND currently in use. Currently NOT in use App Principals are NOT shown on that page. The same issue applies on premises also, even though here I am talking specifically about Office 365. Getting rid of these in On-Prem is easy, just use the Object model (server side). Read full article ....

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• Keyboard settings for a Mac+PC world

  - by Sahil Malik

  SharePoint, WCF and Azure Trainings: more information I’m one of those weridos who lives in a Mac+PC world. I write code for both iOS and Windows platforms. I also travel quite a bit, and airlines and airport security are starting to weigh your carry ons, and beginning to frown on the powerplant of batteries you need to carry to power SharePoint on an airplane. This means, my main work machine has to be a Macbook Pro, since it is the only machine that can do both XCode and Visual Studio Virtualized and SharePoint virtualized nicely. The problem this causes of course, is you will literally pull your hair out when dealing with keyboard/shortcut differences. So here is my work setup, Running Mac for all my normal work Virtualizing using VMWare Fusion – and sometimes I move these VMs to my windows server so I can run them on VMware workstation. Frequently RDP’ing into VMs in the cloud or running on my home server. So, Read full article ....

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• SharePoint Development: Making that application pool recycle less annoying

  - by Sahil Malik

  SharePoint 2010 Training: more information If you’re like me, you’re easily distracted. What was I talking about again? Oh yes! See, whenever I am writing a farm solution that requires an application pool recycle, I hit CTRL_SHIFT_B to deploy (how to remap CTRL_SHIFT_B to deploy?).Now, I have what, a good 15-20 seconds to goof off and check my gmail/facebook/twitter/IM conversations, right? Sure .. 30 minutes later .. my application pool has died and recycled 3 times on it’s own. Hmm. Clearly, this was becoming a serious issue. So what am I supposed to do here? Well, worry not! Here is what you need to do, Right click\Properties on your SharePoint project, and look for the “SharePoint” tab. Look for post-deployment command line, and add the following post-deployment command line. (Be careful, copy paste exactly as is).   Read full article ....

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• SharePoint Apps &ndash; the dark side

  - by Sahil Malik

  SharePoint 2010 Training: more information First of all, I am a proponent of SharePoint apps. As I have said many times over, SharePoint Apps make me very ‘appy, they are very app-propriate. But there are some points to consider that make a bit app-rehensive. These are all mentioned in my book “SharePoint 2013 - Planet of the Apps”, .. but here are some thoughts of the negatives of Apps that I think we need to consider before diving in, Mutliple Servers, More Complexity Apps, by definition will include an extra server. This excludes SharePoint-hosted apps of course. Extra servers by definition will add more complexity. As it is, when you introduce SharePoint to an organization, the number of servers multiply like bunnies. Now you will have additional servers, and these servers talking with each other. You will have to maintain trusts, and you will have to patch more stuff, reset more “admin” passwords – you get my point. Read full article ....

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• Use C2WTS to get a classic windows identity from a claims identity

  - by Sahil Malik

  SharePoint, WCF and Azure Trainings: more information I know you’re going to find this useful at some point. A lot of backend systems still demand classic windows identities, but everything we do now has moved to claims. So sometimes (albeit rare), we have to translate a claims identity into a classic windows identity. This is where the “Claims to Windows Token Service” comes into play. SharePoint 2010 and 2013 make use of this but you can use this in any .NET application. First of all, there are some basic requirements for this to work, First, you will need the string value of a UPN claim. Just a string value, really! This means you can also use FBA or anything else. The “proper” way to do this of course is that you must originate this from a AD backed claim. So a user authenticated using ADFS or similar would be perfect. Just remember that you must issue the UPN claim. Read full article ....

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• Speaking at NDC in Oslo next week

  - by Sahil Malik

  SharePoint 2010 Training: more information Greetings! I will be speaking at the biggest baddest Scandinavian conference next week with 8 tracks, an amazing speaker line up, and an Agenda packed full of fun. I am talking about NDC, the Norwegian Developers Conference. My talks are as follows, Read full article ....

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• Oracle is Child&rsquo;s Play&hellip;in NSW

  - by divya.malik

  A few weeks ago, my colleague Michael Seback posted a blog entry on Oracle’s acquisition of Haley.  We recently read  an interesting report from Down Under, and here was our press release on the  implementation of Oracle’s Policy automation software in New South Wales, which I thought I would share. We always love hearing about our software “at work”, and especially in the Public Sector- social services area, where it makes a big difference to people’s lives. Here were some of the reasons, why NSW chose Oracle software: “One of the things Oracle’s Policy Automation system is good at is allowing you take decision  trees and rules that are obviously written in English and code them up using very much a natural language approach,” said Holling (CIO for Human Services). “So it was quite a short process to translate the final set of rules that were written on paper into business rules that were actually embedded in the system.” “Another reason why we chose Oracle’s Automation tool is because with future versions of Siebel it comes very tightly integrated with that. It allows us to then to basically take the results of the Policy Automation survey and actually populate our client management system database with that information,” said Holling. As per Surend Dayal, North America VP, Oracle’s Policy automation has applications across a wide range of industries, including public sector—especially health and human services—also financial services, insurance, and even airline rewards programs. In other words, any business process that requires consistent, accurate decision-making where complex legislation and/or internal policies are involved. Click here to read more about Oracle and Haley.

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• Office 2010 Client &ndash; Should I go with 32 bit or 64 bit?

  - by Sahil Malik

  Ad:: SharePoint 2007 Training in .NET 3.5 technologies (more information). As you know, Office 2010 client now comes in both 32 bit and 64 bit versions. The question is, should you go with 32 bit or 64 bit? 64 is bigger than 32 .. so 64 is better no? NO! Given a choice, or unless you have a very strong reason not to – GO WITH 32 bit. Why is that? Here is why - 32 bit apps actually work better on 64 bit OS’s in most scenarios due to WoW, and the additional 64 bit VLSW calculations. If you have 2007 installations to support, SharePoint designer 2010 cannot be used to work with SharePoint 2007 sites. So you will have to install SharePoint designer 2007 32bit side by side with SharePoint designer 2010 32 bit side by side. So you cannot mix and match 32 bit and 64 bit here. Of course you can virtualize and not have this problem to begin with :-D. 64 bit office will break many things on your SharePoint experience for that client – example, that fancy datasheet view won’t work on lists. 32 bit office apps don’t have this issue. There are some extreme situations where you DO want 64 bit client apps though. Specifically if you have HUGE excel sheets to work with, then 64 bit office client excel is much better than the equivalent 32 bit excel. Comment on the article ....

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• Microsoft Surface - my take

  - by Sahil Malik

  SharePoint 2010 Training: more information Okay so the news has sunk in. Microsoft talked about two tablets, one that runs WinRT, the other than runs full Win8 pro. I thought I’d compare the two, and put on my clairvoyance hat to predict where this will go. In fairness I think, you can compare the WinRT Surface to iPAD, and Win8Pro Surface to Macbook Air. So here is a bang by bang comparison, WinRT Surface iPad Verdict 676 grams 652 grams Equal 9.3mm 9.4mm Equal Read full article ....

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• Asynch a synchronous method with await async

  - by Sahil Malik

  SharePoint, WCF and Azure Trainings: more information Stock this in “bag of tricks”, but very frequently we run into APIs that do not offer Asynch methods.But between C# ‘s amazing set of features, and asynch await keywords, there is a lot you can do. For instance, consider this code - Read full article ....

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• The perfect RDP experience from Mac to Windows

  - by Sahil Malik

  SharePoint, WCF and Azure Trainings: more information For the reasons I mentioned in my keyboard remapping blog post, I live in a Mac+PC world. This means, I find myself frequently RDP’ing to Windows Machines from my Mac. And yes, that Metro UI on RDP is even more frustrating than it is without RDP. Mac is a different OS than Windows (duh!), and the way it handles multiple screens and spaces is entirely different from windows. This means, RDP experiences are tough to make 100% seamless. You can see the frustrations in the various reviews on the Microsoft RDP app on the Mac app store. It can be difficult to find the perfect settings for the perfect user experience. Well, here they are - Read full article ....

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• Enterprise Mobile Apps

  - by Sahil Malik

  SharePoint 2010 Training: more information This is one of those rare occasions when I get to write about what I’m working on in my consulting life. I’m a very lucky guy, I get to work on some very tough and challenging solutions for clients around the world. In working on such problems, I face the best challenges which help me be a better consultant. A better consultant is a better trainer. There is no substitute for real world experience. As an example, Winsmarts started working on a product with Din ERP that would bring ERP functionality into SharePoint. Not influenced by marketecture, and the only driver being success at customer, as an architect for this endeavor, I experimented with and decided against technologies such as Silverlight. We subsequently invested heavily in JavaScript when the prevalent browser was still IE6. It wasn’t easy to create an amazing amount of functionality in JavaScript, but over time we enriched the product and today we have a very compelling Read full article ....

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• Large files in SharePoint 2010

  - by Sahil Malik

  SharePoint 2010 Training: more information Hoooorayy! My latest code-mag article is finally online. This is an article I’ve been wanting to write for a while now – there is just so much goo in the world around large file management in SharePoint. So I thought an article that sums up the things you need to consider for large file management projects in SharePoint was in order. Anyway, here is the article, enjoy Read full article ....

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• Two New CRM USER Communities just launched

  - by Divya Malik

  Here comes an announcement from Chris Gallen, from our Support Services team. For those of you who are EBS CRM users, here are two new recently launched communities that are now available to discuss topics that are important to you. These communities are for Sales & Marketing and  Telesales  The Sales & Marketing community is open to discuss a wide range of topics from Oracle Sales, Sales Online, Territory Management, Partner Management, Leads Management, Sales Offline, Sales for Handhelds, Sales Foundation, and Oracle Marketing. Some possible topics include Oracle Sales Implementations, TCA and DQM Integrations, Territory Management Setups and Definitions, Product Catalog Integrations, Sales Forecasting, Lead and Opportunity management, Sales Manager and Sales User responsibilities and Reports, Resource Management including Roles and Groups, Oracle Sales Personalizations, Concurrent Requests for Sales Reps and Sales Manager Dashboards, Integration with Quoting, Proposals, General Ledger, Advanced Product Catalog, CRM Resource Administration, etc. The Telesales community is available to discuss topics such as Customer/Org/Person/Party Relationships, TCA/DQM Integration, Lead and Opportunity Management, Universal Work Queue, Universal Search Features, Purchase Items/Product Integration, eBusiness Center Setup Issues, Interactions, Tasks and Notes Integrations, and Form Personalizations. How Can You Get Started? Here are the two ways to get engaged. A) Click here to access all our communities  OR B) My Oracle Support as follows: Log into My Oracle Support (Flash or Classic).                                                                                                                           Click the "Community" link at the top of the page. Click [Enter Here] on the following page. Select the community from the "My Communities" list on the top-left. Take advantage TODAY!

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• Service Account Management in SharePoint 2013

  - by Sahil Malik

  SharePoint, WCF and Azure Trainings: more information My newest article detailing Service Account management in SharePoint 2013 is now online. Who thought such a simple need could have so many nuances. Hope you like it With this, I am going to do a break – not taking time off, but switching gears. My next series of Articles are going to focus on writing Mobile Apps for SharePoint and Office 365. And I intend to cover every single scenario, On Prem, Cloud, Xamarin, HTML5, Cordova, and Native. I will show Windows and iOS, I’m an android dumbass, but space/time permitting I may show cordova android – anyway, for an Android guru the articles will provide enough information get rolling anyway. Read full article ....

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• WCF + AppFabric training (4+1 days)

  - by Sahil Malik

  SharePoint 2010 Training: more information If there is one part of .NET that I think is the most important for you to master, it has to be WCF. It is something I have used, learnt, and talked about extensively. If there is one part of future looking technologies that I think will be extremely important going forward, it is AppFabric, both for Windows Server and Windows Azure. Both these topics are so incredibly valuable that I exude with excitement every time I touch them or talk about them. I have finally put together an exhaustive training on these two extremely relevant and important technologies, that you as a .NET developer must know. Here are the details, Read full article ....

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• Silverlight, JavaScript and HTML 5 - Who wins?

  - by Sahil Malik

  SharePoint 2010 Training: more information   Disclaimer: These are just opinions. In the past I have expressed opinions about the future of technology, and have been ridiculously accurate. I have no idea if this will be accurate or not, but that is what it’s all about. Its opinions, predicting the future.   This topic has been boiling inside me for a while, and I have discussed it in private gettogethers with fellow minded techies. But I thought it would be a good idea to put this together as a blogpost. There is some debate about the future of Silverlight, especially in light of technologies such as newer faster browsers, and HTML 5. As a .NET developer, where do I invest my time and skills – remember you have limited time and skills, and not everything that comes out of Microsoft is a smashing success. So it is very very wise for you to consider the facts, macro trends, and allocate what you have limited amounts of – “time”. Read full article ....

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• 2 Day Training on Windows Azure

  - by Sahil Malik

  SharePoint 2010 Training: more information Will Azure make you loose your job? Well if you don’t jump onboard and get on with the times, yes it will. (My words, not Microsoft’s).I will be delivering a 2 day training on Windows Azure. Complete with hands-on labs, lots of good learning. When – November 17nth, 2011Where – Oslo, NorwayMore Information | Register Now. Details - Read full article ....

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