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• ORA- 01157 / Cant connect to database

  - by Tom

  Hi everyone, this is a follow up from this question. Let me start by saying that i am NOT a DBA, so i'm really really lost with this. A few weeks ago, we lost contact with one of our SID'S. All the other services are working, but this one in particular is not. What we got was this message when trying to connect ORA-01033: ORACLE initialization or shutdown in progress An attempt to alter database open ended up in ORA-01157: cannot identify/lock data file 6 - see DBWR trace file ORA-01110: data file 6: '/u01/app/oracle/oradata/xxx/xxx_data.dbf' I tried to shutdown / restart the database, but got this message. Total System Global Area 566231040 bytes Fixed Size 1220604 bytes Variable Size 117440516 bytes Database Buffers 444596224 bytes Redo Buffers 2973696 bytes Database mounted. ORA-01157: cannot identify/lock data file 6 - see DBWR trace file ORA-01110: data file 6: '/u01/app/oracle/oradata/xxx/xxx_data.dbf' When all continued the same, I erased the dbf files (rm xxx_data.dbf xxx_index.dbf), and recreated them using touch xxx_data.dbf. I also tried to recreate the tablespaces using `CREATE TABLESPACE DATA DATAFILE XXX_DATA.DBF` and got Database not open As I said, i don't know how bad this is, or how far i'm from gaining access to my database (well, to this SID at least, the others are working). I would imagine that a last resource would be to throw everything away, and recreating it, but I don't know how to, and I was hoping there's a less destructive solution. Any help will be greatly appreciated . Thanks in advance.

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• How can I change the binding order of network adapters in Windows 7?

  - by Chris Farmer

  The end goal here is that I am trying to install an Oracle 10g server on my Windows 7 x64 dev box. I use DHCP, and the Oracle installer is throwing up this warning: Checking Network Configuration requirements ... Check complete. The overall result of this check is: Failed <<<< Problem: The install has detected that the primary IP address of the system is DHCP-assigned. Recommendation: Oracle supports installations on systems with DHCP-assigned IP addresses; However, before you can do this, you must configure the Microsoft LoopBack Adapter to be the primary network adapter on the system. See the Installation Guide for more details on installing the software on systems configured with DHCP. I have installed the loopback adapter, but I am not sure how to make it the primary network adapter. I see this Microsoft KB article on the subject but it's Windows XP-oriented, and I can't seem to find a comparable one for Windows 7. Some of the options it talks about don't seem to be present in the views of the adapters that I see. So, how can I make the loopback adapter become the primary adapter?

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• Using PHP OCI8 with 32-bit PHP on Windows 64-bit

  - by christopher.jones

  The world migration from 32-bit to 64-bit operating systems is gaining pace. However I've seen a couple of customers having difficulty with the PHP OCI8 extension and Oracle DB on Windows 64-bit platforms. The errors vary depending how PHP is run. They may appear in the Apache or PHP log: Unable to load dynamic library 'C:\Program Files (x86)\PHP\ext\php_oci8_11g.dll' - %1 is not a valid Win32 application. or Warning oci_connect(): OCIEnvNlsCreate() failed. There is something wrong with your system - please check that PATH includes the directory with Oracle Instant Client libraries Other than IIS permission issues a common cause seems to be trying to use PHP with libraries from an Oracle 64-bit database on the same machine. There is currently no 64-bit version of PHP on http://php.net/ so there is a library mismatch. A solution is to install Oracle Instant Client 32-bit and make sure that PHP uses these libraries, while not interferring with the 64-bit database on the same machine. Warning: The following hacky steps come untested from a Linux user: Unzip Oracle Instant Client 32-bit and move it to C:\WINDOWS\SYSWOW64\INSTANTCLIENT_11_2. You may need to do this in a console with elevated permissions. Edit your PATH environment variable and insert C:\WINDOWS\SYSTEM32\INSTANTCLIENT_11_2 in the directory list before the entry for the Oracle Home library. Windows makes it so all 32-bit applications that reference C:\WINDOWS\SYSTEM32 actually see the contents of the C:\WINDOWS\SYSWOW64 directory. Your 64-bit database won't find an Instant Client in the real, physical C:\WINDOWS\SYSTEM32 directory and will continue to use the database libraries. Some of our Windows team are concerned about this hack and prefer a more "correct" solution that (i) doesn't require changing the Windows system directory (ii) doesn't add to the "memory" burden about what was configured on the system (iii) works when there are multiple database versions installed. The solution is to write a script which will set the 64-bit (or 32-bit) Oracle libraries in the path as needed before invoking the relevant bit-ness application. This does have a weakness when the application is started as a service. As a footnote: If you don't have a local database and simply need to have 32-bit and 64-bit Instant Client accessible at the same time, try the "symbolic" link approach covered in the hack in this OTN forum thread. Reminder warning: This blog post came untested from a Linux user.

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• Oracle : « Le Cloud reprend le meilleur des Mainframes » et en corrige les défauts, à condition qu'il s'appuie sur des standards ouverts

  Oracle : « Le Cloud reprend le meilleur des Mainframes » Et en corrige les défauts, à condition qu'il s'appuie sur des standards ouverts Il y a environ 7 ans, Oracle a entamé un virage stratégique. Son but était de simplifier les déploiements et les architectures IT. Aujourd'hui, l'éditeur aux multiples casquettes (BI, BPM, Hardware, SGBD, Java, etc.) est en train d'en faire un deuxième. Celui du Cloud . Et toujours sous le signe de la simplification. « Le meilleur Cloud sera complètement transparent pour les utilisateurs », prédit Andrew Sutherland, le cordial (et écossais) Senior Vice-Président Fusion Middleware Europe, de passage ce matin à Paris. Sous-entendu, t...

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• Le projet Hudson officiellement forké après le vote de la communauté open-source, Oracle continuera à développer « son » projet Hudson

  Le projet Hudson officiellement forké Après le vote de la communauté open-source et devient Jenkins, Oracle continuera de développer son projet Mise à jour du 02/02/11 La communauté a voté. Et à une écrasante majorité (214 contre 14), elle a validé le transfert du projet Hudson vers les Google Groups (pour les mailing lists et les discussions) et vers GitHub pour le code (lire ci-avant). En conflit avec Oracle sur la propriété du nom, les responsables du projets avaient également proposé de le rebaptiser Projet Jenkins. Une appellation elle aussi acceptée, comme en témoigne le nouveau site d'un des serveurs d'intégration contin...

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• The softer side of BPM

  - by [email protected]

  BPM and RTD are great complementary technologies that together provide a much higher benefit than each of them separately. BPM covers the need for automating processes, making sure that there is uniformity, that rules and regulations are complied with and that the process runs smoothly and quickly processes the units flowing through it. By nature, this automation and unification can lead to a stricter, less flexible process. To avoid this problem it is common to encounter process definition that include multiple conditional branches and human input to help direct processing in the direction that best applies to the current situation. This is where RTD comes into play. The selection of branches and conditions and the optimization of decisions is better left in the hands of a system that can measure the results of its decisions in a closed loop fashion and make decisions based on the empirical knowledge accumulated through observing the running of the process.When designing a business process there are key places in which it may be beneficial to introduce RTD decisions. These are:Thresholds - whenever a threshold is used to determine the processing of a unit, there may be an opportunity to make the threshold "softer" by introducing an RTD decision based on predicted results. For example an insurance company process may have a total claim threshold to initiate an investigation. Instead of having that threshold, RTD could be used to help determine what claims to investigate based on the likelihood they are fraudulent, cost of investigation and effect on processing time.Human decisions - sometimes a process will let the human participants make decisions of flow. For example, a call center process may leave the escalation decision to the agent. While this has flexibility, it may produce undesired results and asymetry in customer treatment that is not based on objective functions but subjective reasoning by the agent. Instead, an RTD decision may be introduced to recommend escalation or other kinds of treatments.Content Selection - a process may include the use of messaging with customers. The selection of the most appropriate message to the customer given the content can be optimized with RTD.A/B Testing - a process may have optional paths for which it is not clear what populations they work better for. Rather than making the arbitrary selection or selection by committee of the option deeped the best, RTD can be introduced to dynamically determine the best path for each unit.In summary, RTD can be used to make BPM based process automation more dynamic and adaptable to the different situations encountered in processing. Effectively making the automation softer, less rigid in its processing.

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• What is the best practice with KML files when adding geositemap?

  - by Floran

  Im not sure how to deal with kml files. Now important particularly in reference to the Google Venice update. My site basically is a guide of many company listings (sort of Yellow Pages). I want each company listing to have a geolocation associated with it. Which of the options I present below is the way to go? OPTION 1: all locations in a single KML file with a reference to that KML file from a geositemap.xml MYGEOSITEMAP.xml <?xml version="1.0" encoding="UTF-8"?> <urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9" xmlns:geo="http://www.google.com/geo/schemas/sitemap/1.0"> <url><loc>http://www.mysite.com/locations.kml</loc> <geo:geo> <geo:format>kml</geo:format></geo:geo></url> </urlset> ALLLOCATIONS.kml <kml xmlns="http://www.opengis.net/kml/2.2" xmlns:atom="http://www.w3.org/2005/Atom"> <Document> <name>MyCompany</name> <atom:author> <atom:name>MyCompany</atom:name> </atom:author> <atom:link href="http://www.mysite.com/locations/3454/MyCompany" rel="related" /> <Placemark> <name>MyCompany, Kalverstraat 26 Amsterdam 1000AG</name> <description><![CDATA[<address><a href="http://www.mysite.com/locations/3454/MyCompany">MyCompany</a><br />Address: Kalverstraat 26, Amsterdam 1000AG <br />Phone: 0646598787</address><p>hello there, im MyCompany</p>]]> </description><Point><coordinates>5.420686499999965,51.6298808,0</coordinates> </Point> </Placemark> </Document> </kml> <kml xmlns="http://www.opengis.net/kml/2.2" xmlns:atom="http://www.w3.org/2005/Atom"> <Document> <name>MyCompany</name><atom:author><atom:name>MyCompany</atom:name></atom:author><atom:link href="http://www.mysite.com/locations/22/companyX" rel="related" /><Placemark><name>MyCompany, Rosestreet 45 Amsterdam 1001XF </name><description><![CDATA[<address><a href="http://www.mysite.com/locations/22/companyX">companyX</a><br />Address: Rosestreet 45, Amsterdam 1001XF <br />Phone: 0642195493</address><p>some text about companyX</p>]]></description><Point><coordinates>5.520686499889632,51.6197705,0</coordinates></Point></Placemark> </Document> </kml> OPTION 2: a separate KML file for each location and a reference to each KML file from a geositemap.xml (kml files placed in a \kmlfiles folder) MYGEOSITEMAP.xml <?xml version="1.0" encoding="UTF-8"?> <urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9" xmlns:geo="http://www.google.com/geo/schemas/sitemap/1.0"> <url><loc>http://www.mysite.com/kmlfiles/3454_MyCompany.kml</loc> <geo:geo> <geo:format>kml</geo:format></geo:geo></url> <url><loc>http://www.mysite.com/kmlfiles/22_companyX.kml</loc> <geo:geo> <geo:format>kml</geo:format></geo:geo></url> </urlset> *3454_MyCompany.kml* <kml xmlns="http://www.opengis.net/kml/2.2" xmlns:atom="http://www.w3.org/2005/Atom"> <Document><name>MyCompany</name><atom:author><atom:name>MyCompany</atom:name></atom:author><atom:link href="http://www.mysite.com/locations/3454/MyCompany" rel="related" /><Placemark><name>MyCompany, Kalverstraat 26 Amsterdam 1000AG</name><description><![CDATA[<address><a href="http://www.mysite.com/locations/3454/MyCompany">MyCompany</a><br />Address: Kalverstraat 26, Amsterdam 1000AG <br />Phone: 0646598787</address><p>hello there, im MyCompany</p>]]></description><Point><coordinates>5.420686499999965,51.6298808,0</coordinates></Point></Placemark> </Document> </kml> *22_companyX.kml* <kml xmlns="http://www.opengis.net/kml/2.2" xmlns:atom="http://www.w3.org/2005/Atom"> <Document><name>companyX</name><atom:author><atom:name>companyX</atom:name></atom:author><atom:link href="http://www.mysite.com/locations/22/companyX" rel="related" /><Placemark><name>companyX, Rosestreet 45 Amsterdam 1001XF </name><description><![CDATA[<address><a href="http://www.mysite.com/locations/22/companyX">companyX</a><br />Address: Rosestreet 45, Amsterdam 1001XF <br />Phone: 0642195493</address><p>some text about companyX</p>]]></description><Point><coordinates>5.520686499889632,51.6197705,0</coordinates></Point></Placemark> </Document> </kml> OPTION 3?

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• Is inline SQL still classed as bad practice now that we have Micro ORMs?

  - by Grofit

  This is a bit of an open ended question but I wanted some opinions, as I grew up in a world where inline SQL scripts were the norm, then we were all made very aware of SQL injection based issues, and how fragile the sql was when doing string manipulations all over the place. Then came the dawn of the ORM where you were explaining the query to the ORM and letting it generate its own SQL, which in a lot of cases was not optimal but was safe and easy. Another good thing about ORMs or database abstraction layers were that the SQL was generated with its database engine in mind, so I could use Hibernate/Nhibernate with MSSQL, MYSQL and my code never changed it was just a configuration detail. Now fast forward to current day, where Micro ORMs seem to be winning over more developers I was wondering why we have seemingly taken a U-Turn on the whole in-line sql subject. I must admit I do like the idea of no ORM config files and being able to write my query in a more optimal manner but it feels like I am opening myself back up to the old vulnerabilities such as SQL injection and I am also tying myself to one database engine so if I want my software to support multiple database engines I would need to do some more string hackery which seems to then start to make code unreadable and more fragile. (Just before someone mentions it I know you can use parameter based arguments with most micro orms which offers protection in most cases from sql injection) So what are peoples opinions on this sort of thing? I am using Dapper as my Micro ORM in this instance and NHibernate as my regular ORM in this scenario, however most in each field are quite similar. What I term as inline sql is SQL strings within source code. There used to be design debates over SQL strings in source code detracting from the fundamental intent of the logic, which is why statically typed linq style queries became so popular its still just 1 language, but with lets say C# and Sql in one page you have 2 languages intermingled in your raw source code now. Just to clarify, the SQL injection is just one of the known issues with using sql strings, I already mention you can stop this from happening with parameter based queries, however I highlight other issues with having SQL queries ingrained in your source code, such as the lack of DB Vendor abstraction as well as losing any level of compile time error capturing on string based queries, these are all issues which we managed to side step with the dawn of ORMs with their higher level querying functionality, such as HQL or LINQ etc (not all of the issues but most of them). So I am less focused on the individual highlighted issues and more the bigger picture of is it now becoming more acceptable to have SQL strings directly in your source code again, as most Micro ORMs use this mechanism. Here is a similar question which has a few different view points, although is more about the inline sql without the micro orm context: http://stackoverflow.com/questions/5303746/is-inline-sql-hard-coding

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• ArchBeat Link-o-Rama for August 1, 2013

  - by OTN ArchBeat

  Performance Tuning – Systems Running BPEL Processes | Ravi Saraswathi and Jaswant Sing Ravi Saraswathi and Jaswant Singh, the authors of "Oracle SOA BPEL Process Manager 11gR1 - A Hands-on Tutorial" explain performance tuning of SOA composite applications for optimal performance and scalability. Steps to configure SAML 2.0 with Weblogic Server | Puneeth The blogger known only as Punteeth shares an illustrated technical post that will be of interest to those working with Oracle WebLogic and the Security Assertion Markup Language (SAML). Video: Planning and Getting Started - Developer PCs | Chris Muir Tune in to the latest episode of ADF Architecture TV to see Chris Muir explain why you don't have to buy the most expensive PCs in order to run JDeveloper. Key User Experience Design Principles for working with Big Data | John Fuller User Experience Designer John Fuller shares 6 core design principles for working with big data that focus on "helping people bring together a variety of data types in a fast and flexible way." Event: OTN Developer Day: ADF Mobile - Burlington, MA - Aug 28 Through six sessions, including a hands-on workshop, you'll learn a simpler way to leverage your existing skills to develop enterprise mobile applications using Oracle ADF Mobile. Registration is free, but seating is limited. Optimizing WebCenter Portal Mobile Delivery | Jeevan Joseph FMW solution architect Jeevan Joseph "walks you through identifying and analyzing some common WebCenter Portal performance bottlenecks related to page weight and describes a generic approach that can streamline your portal while improving the performance and response times." Customizing specific instances of a WebCenter task flow | Jeevan Joseph Fusion Middleware A-Team solution architect Jeevan Joseph strikes again with this article that explains "how to set up parameters on MDS customization so that it is applied only under certain conditions...making it possible to customize individual instances of task flows." Exalogic Virtual Tea Break Snippets – Modifying Memory, CPU and Storage on a vServer | Andrew Hopkinson FMW solution architect Andrew Hopkinson walks you through "the simple process of resizing the resources associated with an already existing Exalogic vServer." Oracle ADF Mobile Virtual Developer Day - Next Week | Shay Shmeltzer JDeveloper product team lead Shay Schmeltzer shares agenda information for the OTN Virtual Developer Day event covering Mobile Application Development for iOS and Android, coming up one week from today, on August 7, 2013, 9am PT/Noon ET/1pm BRT. What's New In Oracle Enterprise Pack for Eclipse 12.1.2.1.0? New features and updates on the newly-released Oracle Enterprise Pack for Eclipse 12.1.2.1.0, now available for download from OTN. IOUG Cloud Builders Unite | Jeff Erickson Check out this great Oracle Magazine article by Jeff Erickson about IOUG members organizing around their common interest in building private clouds. Thought for the Day "Stuff that's hidden and murky and ambiguous is scary because you don't know what it does." — Jerry Garcia (August 1, 1942 – August 9, 1995) Source: brainyquote.com

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• All Secure: "Keeping Current with Standards"

  Oracle expertise in secure development practice is certified.

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• is it a bad practice to call a View from another View in MVC?

  - by marcos.borunda

  I have some plain Views, they don't have any logic behind them (there is no action or controller behind them), their only propouse is to alert the user about something like "We have sent you an email to confirm your account", "You have no access to this resource", etc... These views are really simple, and calling them through a Controller/Action seems to be too much overhead, but somehow I feel like it is not quite correct. What do you think? How do you handle this kind of situations?? I guess this question will apply to any MVC Framework, but in my case I'm using the ASP.NET MVC 3 framework.

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• Why is it a good practice to wrap all primitives and Strings?

  - by Amogh Talpallikar

  According to Jeff Bay's Essay on Object Callisthenics, One of the practices is set to be "Wrap all primitives and Strings" Can anyone elaborate on this ? In languages where we already have wrappers for primitives like C# and Java. and In languages where Collections can have generics where you are sure of what type goes into the collection, do we need to wrap string's inside their own classes ? Does it have any other advantage ?

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• A brief introduction to BRM and architecture

  - by Yani Miguel

  Oracle Communications Billing and Revenue Management (Oracle BRM) is the telcos industry´s leading solution intended for communications service providers. This post encourages to know BRM starting with the basics. History Portal was a billing and revenue managament solution to communications industry created by Portal Software. In 2006 Oracle acquired Portal Software and the solution was renamed BRM. Today Oracle BRM is the first end-to-end packaged enterprise software suite for the communications industry, however BRM is just one more product in the catalog of OSS solutions that Oracle offers. BRM can bill and manage all communications services including wireline, wireless, broadband, cable, voice over IP, IPTV, music, and video. BRM Architecture BRM´s architecture consists of 4 layers or tiers. Through these layers are the data, bussines logic and interfaces to connect graphical client tools.Application tier This layer provides GUI client tools enabling communication to other layers through open APIs. Some BRM client applications are: Customer Center Pricing Center Universal Event Loader Web Server BRM Billing Application Collections Center Permissioning Center Furthermore, this layer is where are provided real-time external events. Bussines Process Tier Although all layers are equally important, I think it deserves more atention because in this tier BRM functionality is implemented. All functions that give life to BRM are in this layer coded in C language called Opcodes (System Processes in the image). Any changes or additional functionality should be made here, so when we try to customize the product, we will most of the time programming in this layer (Business Policies in the image).Bussines Process Tier Features: Implements Portal system functionalityValidates data from the application tierModifies Portal behavior through business policies. Business policies can by customized.Triggers external systems using event notification. Object Tier This layer is responsible for transfer the BRM requests into database language and translate BRM requests into external system requests. Without it, the business logic (data from Bussines Process Tier) could not be understood by the relational database. Data tier Data tier is responsable for the storage of BRM database and other external systems databases. External systems include credit card, tax, and directory servers. Finally, It's important to note that BRM is designed to easily integrate with the following solutions:AIA 2.4 Siebel CRM E-Business Suite - G/L onlyCommunications Services Gatekeeper Oracle BI Publisher. Personally, I think that BRM could improve migrating client-server architecture to a fully web platform that works with Oracle Middleware like any product of the Fusion Middleware family. Hopefully there are already initiatives in this area.

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• WebCenter Customer Spotlight: Instituto Mexicano de la Propiedad Industrial

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryInstituto Mexicano de la Propiedad Industrial (IMPI) is a decentralized  federal agency with the goals of protecting and ensuring awareness of industrial property rights in Mexico. IMPI  business objectives were to increase efficiency, improve client service, accelerate services to the public and reduce paper use by digitizing management of necessary documentation for patent and trademark submissions and approvals. IMPI  implemented  Oracle WebCenter Content to develop electronic inquiry service by digitizing and managing documents and a public Web site making patent-related information easily available online. With the implemented solution IMPI increased the number of monthly inquires from 200 in person consultations to 80,000 electronic consultations and the number of trademark record inquiries from 30,000 to 300,000. Company OverviewInstituto Mexicano de la Propiedad Industrial (IMPI) is a decentralized federal agency with the goals of protecting and ensuring awareness of industrial property rights in Mexico. IMPI is responsible for registering and publicizing inventions, distinctive signs, trademarks, and patents. In addition to its Mexico City headquarters, IMPI has five regional offices.  Business Challenges IMPI  business objectives were to increase efficiency by automating internal operations and patent and trademark-related procedures and services, improve client service by simplifying patent and trademark procedures, accelerate services to the public and reduce paper use by digitizing management of necessary documentation for patent and trademark submissions and approvals. Solution DeployedIMPI worked with Oracle Consulting to implement Oracle WebCenter Content to develop electronic inquiry service - services that were previously provided in person only - by digitizing and managing documents. They use Oracle Database 11g, Enterprise Edition to manage data for all mission-critical systems, automating patent and trademark transactions, providing consistent, readily available, and accurate data. IMPI developed a Web site to support newly digitized information with simple and flexible interfaces, making patent-related information easily available online to the public. Business ResultsWith the implemented solution IMPI increased the number of monthly inquires  from 200 in person consultations to 80,000 electronic consultations and the number of trademark record inquiries from 30,000 to 300,000. “Oracle WebCenter Content structure is unique. It lets us separately manage communication with other applications and databases, and performs content management itself. It’s a stable tool, at an appropriate cost, that lets us develop and provide reliable electronic services.” Eugenio Ponce de León, Divisional Director of Systems and Technology, Instituto Mexicano de la Propiedad Industrial Additional Information Instituto Mexicano de la Propiedad Customer Snapshot Oracle WebCenter Content

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• A Complete Customer Experience Solution (3 of 3 in 'No Customer Left Behind' Series)

  - by Kathryn Perry

  A guest post by David Vap, Group Vice President, Oracle Applications Product Development In my previous post, I talked about taking three concrete steps to improve your customers' overall experiences: 1) understand your customer, 2) empower your ecosystem, and 3) adapt your business. To do these effectively and efficiently, it's important to find the right technology that can bridge the gaps across your channels, interactions, departments, and repositories. Oracle has spent the past three years and more than six billion dollars acquiring and developing some of the world's best-of-breed applications. The result is the most comprehensive customer experience (CX) portfolio offering in the World - bar none: ATG Best in Class Selling Experiences Fatwire Best in Class Marketing Experiences Inquira Best in Class Support Experiences Endecca Best in Class Search Experiences RightNow Best in Class Service Experiences Vitrue & Involver Best in Class Social Marketing Collective Intellect Best In Class Social Listening We don't expect organizations to eat the CX elephant in one bite, nor should they try to. There are key strategic initiatives within each of the four main pillars of our customer experience offering for which we deliver solutions: 1. Customer Experience for Marketing Social Listening and Engagement Social Marketing Marketing Websites Demand Generation and Lead Management Marketing and Loyalty Management 2. Customer Experience for Commerce Search, Navigation & Content Delivery Cross-Channel Commerce Targeting & Product Recommendations Social Commerce Order Management & Fulfillment Retail Store Operations 3. Customer Experience for Sales Sales Force Automation Social Selling Territory & Quota Management Revenue Forecasting Partner Relationship Management Quote to Cash Incentive Compensation 4. Customer Experience for Service Cross-Channel Customer Service Knowledge Management Social Customer Service Eligibility Management Contracts, Assets, and Entitlements Industry-Specific Solutions eBilling Oracle's customer experience portfolio is socially infused at each layer of our pillars rather than simply bolted on as a side process. This combines with the power of the Cloud to run the parts of the solution that need the access, efficiency, and agility from a managed infrastructure. You can get the compliance control from on-premise backbone infrastructure systems that run your business and don't change that often. Please take advantage of our teams of Oracle customer experience professionals and our key agency and technology partner ecosystem. They can help you develop strategic solution roadmaps that build and deliver customer experience and that are tailored to your business needs and objectives. No one has built a better customer service portfolio to manage the entire customer journey than Oracle. It is backed by CX thought leadership programs, a commitment from our executives, and a worldview that your technology decisions must be driven by your customer experiences to succeed. If you’d like to follow up on this conversation, please leave a comment or contact me at [email protected]. You can get more information on Oracle’s complete customer experience solution here.

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• WebCenter Customer Spotlight: Ferrous Resources do Brasil S.A.

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryFerrous Resources do Brasil S.A. (Ferrous) is a startup company whose core business is the exploration, prospection, exploitation, and commercialization of iron ore. They wanted to create an effective, secure and scalable document management system to support the company’s new iron ore exploration operations in Brazil. Ferrous worked with the Oracle Partner 2D Tecnologia to implement a centralized document management system using  Oracle WebCenter Content. The single repository hold almost 220,000 files with an expected to growth to 8 million files in the next two years.  The solution has reduced  financial audit reporting from two weeks to only four days. Company OverviewFounded in 2007, Ferrous Resources do Brasil S.A. (Ferrous) is a startup company whose core business is the exploration, prospection, exploitation, and commercialization of iron ore. Ferrous intends to become one of the five largest iron ore mining companies in the world within the next few years.  Business ChallengesFerrous wanted to create an effective, secure and scalable document management system to support the company’s new iron ore exploration operations in Brazil. Solution DeployedFerrous worked with the Oracle Partner 2D Tecnologia to implement a centralized document management system using  Oracle WebCenter Content. They consolidated all company documents into a single repository to hold almost 220,000 files, including iron-ore project layout and pictures for a repository that is expected to grow to 8 million files in the next two years. Business Results Gained access to reports on individual files of pictures, project layouts, text files, spreadsheets, and slides–enabling the company to find out who opened and altered each  file and when, as well as to access previous versions Enabled investors and board of directors abroad to access all company documents via a Web portal, something that was previously achieved only through e-mails or CD file transfers Enabled the company to consolidate all files, which were mostly disseminated in pen drives and desktops, so that they are now available to more than 500 system users, including investors, lawyers, partners, and 320 in-company users Reduced time to search specific documents, saving several days in financial audit reporting, an activity that previously took two weeks and now requires only four days  “With Oracle WebCenter Content, we managed to organize, control, and protect the company’s files since the beginning of operations and, as a consequence, can offer rapid and transparent access to all company documents.” Frederico Samartini, Business Performance Manager, Ferrous Resources do Brasil S.A. Additional Information Ferrous Customer Snapshot Oracle WebCenter Content

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• Oracle ouvre Application Development Framework à iOS et Android pour porter les applications d'entreprise en Java sur mobiles

  Oracle ouvre son Application Development Framework à iOS et Android Pour porter les applications d'entreprise sur mobiles, BlackBerry et Windows Phone devraient suivre ADF (Application Development Framework) de Oracle s'ouvre à iOS et Android avec l'arrivée d'ADF Mobile. Cette extension ? qui tourne sur JDeveloper IDE - permet de porter les applications Java réalisées avec le framework sur des mobiles en générant un code « hybride » (HTML,CSS, JS d'un côté, Java de l'autre). La partie Java pourra s’exécuter dans ces applications grâce à une JVM embarquée ? et allégée. L'UI étant prise en charge par les technos Webs. A noter, les outils générés avec ADF Mobile ne pourrant commu...

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• Java Certification Exams and Their Move to Pearson VUE

  - by Harold Green

  You may be aware that Oracle recently migrated all Sun-branded certification exams from Prometric to Pearson VUE. Below are answers to some frequently-asked questions that we've been getting recently: What changes to the exams should I be aware of?Only minor changes were made to the exams during the transition to Pearson VUE: Renumbering of all exams to the Oracle exam numbering structure (i.e. 1Z0...). Most exam score reports were enhanced to provide more detailed feedback. Score reports now list every exam objective for which a question (or questions) were answered incorrectly. The previous format provided only section-level performance feedback. For three Java exams, some lengthy (time-consuming) questions were removed & replaced with shorter (less time-consuming) questions. This was done in order to shorten the required exam time (to 150 minutes). Some interactive question types were removed from several Java and Solaris exams (including "matching" and "drag-and-drop" questions). The passing scores (for the exams that were revised) were statistically adjusted to make them equal to their prior passing scores, thus ensuring that the exams maintained the same level of difficulty as before. The exam objectives and the exam questions themselves did not change. Candidates should study the same material and objectives. Are there also new testing practices I should be aware of?Oracle follows a common industry practice of placing occasional un-scored questions on our certification exams. Candidates will not know which questions are unscored. At the time of this blog post, only one of the migrated exams (1Z0-898) contains unscored questions.I started the Master certification path through Prometric, and now I need to complete the requirements through Pearson VUE. Where can I get guidance on this process?Visit our Vendor Transition FAQs to find comprehensive instructions. Oracle has created several specific paths to accommodate candidates who were at at varying stages of completion of their master path when the transition occurred. Make sure to follow the specific path designed for your case, as you will need to know which exam number to select in order to submit/re-submit your requirements. QUICK LINKS Oracle Certification Blog Post: Java, Oracle Solaris, MySQL and Other Former Sun Certification Exams Now Being Delivered At Pearson VUE Oracle Certification Website: Vendor Transition Announcement

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• Webcast Q&A: Cisco's Platform Approach to Identity Management

  - by Tanu Sood

  Thanks to all who attended the live webcast we hosted on Cisco: Best Practices for a Platform Approach on Wed, March 14th. Those of you who couldn’t join us, the webcast replay is now available. Many thanks to our guest speaker, Ranjan Jain, Security Architect at Cisco for walking us through Cisco’s drivers and rationale for the platform approach, the implementation strategy, results, roadmap and recommendations. We greatly appreciate the insight he shared with us all on the deployment synergies with a platform approach to Identity Management. A forward looking organization, Cisco also has plans for secure cloud and mobile access enablement so it was interesting to learn how the Platform approach to Identity Management today is laying down the foundation for those future initiatives. While we tackled a good few questions during the webcast, we have captured the responses to those that we weren’t able to get to: Q.Can you provide insight into how you approached developing profiles for each user groupA. At Cisco, the user profile was already available to IT before the platform consolidation started. There is a dedicated business team that manages the user profiles. Q. What is the current version of Oracle Identity Manager in the market?A. Oracle Identity Manager 11gR1 is the latest version of our industry leading user provisioning/identity administration solution. Q. Is data resource segmentation part of the overall strategy at Cisco?A. It is but it is managed by the business teams and not at the IT level. Q. Does Cisco also have an Active Directoy LDAP? Do they sync AD from OID or do the provision to AD as another resource?[A. Yes, we do. AD is provisioned using in-house tools and not via Oracle Identity Manager (OIM). Q. If we already have a point IDM solution in place (SSO), can the platform approach still work?A. Yes, the platform approach calls for a seamless, standardized framework for identity management to support the enterprise’s entire infrastructure, both on-premise or in the cloud. Oracle Identity Management solutions are standards based so they can easily integrate and interoperate with existing Oracle or non-Oracle solutions. Hope you enjoyed the webcast and we look forward to having you join us for the next webcast in our Customers Talk: Identity as a Platform webcast series:ING: Scaling Role Management and Access Certification to Thousands of ApplicationsWednesday, April 11th at 10 am PST/ 1 pm ESTRegister Today We are also hosting a live event series in collaboration with the Aberdeen Group. To hear first-hand, the insights from the recently released Aberdeen Report and to discuss the merits of the Platform approach, do join us at this event. You can also connect with Oracle Identity Management SMEs and get your questions answered live. Aberdeen Group Live Event Series: IAM Integrated - Analyzing the "Platform" vs. "Point Solution" ApproachNorth America, April 10 - May 22Register for an event near you And here’s the slide deck from our Cisco webcast:   Oracle_Cisco identity platform approach_webcast View more presentations from OracleIDM

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• What's the best practice for async APIs that return futures on Scala?

  - by Maurício Linhares

  I have started a project to write an async PostgreSQL driver on Scala and to be async, I need to accept callbacks and use futures, but then accepting a callback and a future makes the code cumbersome because you always have to send a callback even if it is useless. Here's a test: "insert a row in the database" in { withHandler { (handler, future) => future.get(5, TimeUnit.SECONDS) handler.sendQuery( this.create ){ query => }.get( 5, TimeUnit.SECONDS ) handler.sendQuery( this.insert ){ query => }.get( 5, TimeUnit.SECONDS ).rowsAffected === 1 } } Sending the empty callback is horrible but I couldn't find a way to make it optional or anything like that, so right now I don't have a lot of ideas on how this external API should look like. It could be something like: handler.sendQuery( this.create ).addListener { query => println(query) } But then again, I'm not sure how people are organizing API's in this regard. Providing examples in other projects would also be great.

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• Is it a good practice to wrap all primitives and Strings?

  - by Amogh Talpallikar

  According to Jeff Bay's Essay on Object Callisthenics, One of the practices is set to be "Wrap all primitives and Strings" Can anyone elaborate on this ? In languages where we already have wrappers for primitives like C# and Java. and In languages where Collections can have generics where you are sure of what type goes into the collection, do we need to wrap string's inside their own classes ? Does it have any other advantage ?

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• Is there an established or defined best practice for source control branching between development and production builds?

  - by Matthew Patrick Cashatt

  Thanks for looking. I struggled in how to phrase my question, so let me give an example in hopes of making more clear what I am after: I currently work on a dev team responsible for maintaining and adding features to a web application. We have a development server and we use source control (TFS). Each day everyone checks in their code and when the code (running on the dev server) passes our QA/QC program, it goes to production. Recently, however, we had a bug in production which required an immediate production fix. The problem was that several of us developers had code checked in that was not ready for production so we had to either quickly complete and QA the code, or roll back everything, undo pending changes, etc. In other words, it was a mess. This made me wonder: Is there an established design pattern that prevents this type of scenario. It seems like there must be some "textbook" answer to this, but I am unsure what that would be. Perhaps a development branch of the code and a "release-ready" or production branch of the code?

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• Oracle bat un nouveau record de stockage de 5 Téraoctets avec les bandes T10K C, sa librairie de sauvegarde peut stocker 1 Exaoctet

  Oracle annonce un nouveau record de stockage de 5 Téraoctets Avec les bandes T10K C, sa librairie de sauvegarde peut stocker 1 Exaoctet Oracle vient de présenter le nouveau modèle de bandes magnétiques T10000, un modèle qui affiche des performances spectaculaires et sans équivalents dans l'industrie du stockage. Le « T10000 C » (ou « T10K C ») offre 5 Téraoctets de capacité de stockage native, soit cinq fois la contenance de son prédécesseur, le T10K B, sorti en 2008. Il double également la vitesse de lecture/écriture atteignant ainsi des débits de 240 Mégaoctets par seconde. La bibliothèque de sauvegarde « StreamLine 8500 » peut elle désormais stocker jusqu'à 1 Exa...

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• ArchBeat Link-o-Rama for July 3, 2013

  - by Bob Rhubart

  Industrial SOA Chapter 5: Enterprise Service Bus Enterprise Service Bus, the fifth and latest addition to the Industrial SOA article series, answers some of the most important questions surrounding the use of an ESB. Industrial SOA Chapter 4: SOA Maturity The fourth article in the Industrial SOA series, SOA Maturity offers "an exploration of the fundamentals of applying a factory approach to modern service-oriented software development." Using the Exalytics Summary Advisor and Oracle BI Apps 7.9.6.4 | Mark Rittman Oracle ACE Director Mark Rittman's post revisits "the use of the Summary Advisor, with my BI Apps installation bumped-up to version 7.9.6.4, and the Exalytics environment patched up to 11.1.1.6.9, the latest patch release we’ve applied to that environment." Part 1 - 12c Database and WLS - Overview | Steve Felts Steve Felts shares a handy table that "maps the Oracle 12c Database features supported with various combinations of currently available WLS releases, 11g and 12c Drivers, and 11g and 12c Databases." Developers WebCast: Deploy Highly-Available Custom Services on Your Data Grid Products - July 11 Oracle Coherence Sr. Architect Brian Oliver hosts this free July 11 webcast for developers to show you how to "create and deploy customized, highly-available services for your data grid, and how real-time data processing will allow you to provide unmatched end-user experiences." A checklist for OIM go live | Daniel Gralewski FMW A-Team solution architect Daniel Gralewski's list is intended to complement Oracle Identity Manager. His post "provides tips on a few topics that are not part of the documentation." How Many ODI Master Repositories Should We Have? | Christophe Dupupet FMW solution architect Christophe Dupupet provides a simple along with best practices for the architecture of ODI repositories in a corporate environment. Distinguish EA from enterprise wide solution architecture | John Wu My buddy Tony Meyer, who did a great presentation recently at the Cleveland-area Enterprise Architect / Solution Architect Meet-up, recommends this Toolbox article by John Wu. YouTube: Oracle Fusion Applications Developer Tips If you work with Fusion Applications you'll want to check out the tips and tricks for building extensions, customizations, and integrations now available on the new Oracle Fusion Middleware Developer Relations YouTube channel. The CX Factor: Wooing and wowing customers in the digital age "There was a time when 'customer experience' was limited to what happened to you when you walked into a store, restaurant, or other place of business or when you called a business on the telephone. But that was back when you could still smoke on airplanes." Thought for the Day "If you had to identify, in one word, the reason why the human race has not achieved, and never will achieve, its full potential, that word would be 'meetings.' " — Dave Barry (Born July 3, 1947) Source: brainyquote.com

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• What would be the best way to get Apple to donate their JVM-work to OpenJDK?

  - by Thorbjørn Ravn Andersen

  It has been announced that Apple deprecates their JVM. It is a really nice piece of work giving an excellent user experience for Swing application on OS X, and it would be a pity if it just went away. As I see it the only realistic long term alternative to Apples own JVM is the OpenJDK unless Oracle chooses to take over the Apple JVM which I doubt as OS X is not a core platform for Oracle. But for this to work Apple needs to donate their enhancements to OpenJDK, and it needs to be under the GPL. They did so already with WebKit so there is precedent. What would be the best way to make them do so? Make a stackexchange poll? Get James Gosling and other high profile Java persons to say so? Email Steve Jobs? Suggestions? EDIT: Well, Apple has now promised to do so :) Shows that asking on StackExchange really MAKES A DIFFERENCE! Great!

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