Windows 7 Explorer keeps crashing
- by Daniel Liang
I currently have an issue with Windows Explorer.
It keeps crashing when I browse through a network drive.
This is happening on several computers.
I have already obtained a crash dump file but it doesn't state much:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\LocalDumps\explorer.exe.3964.dmp]
User Mini Dump File with Full Memory: Only application data is available
Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
Machine Name:
Debug session time: Mon Oct 21 11:21:30.000 2013 (UTC - 4:00)
System Uptime: 0 days 0:06:20.449
Process Uptime: 0 days 0:05:54.000
................................................................
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....
Loading unloaded module list
.............
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(f7c.fe4): Access violation - code c0000005 (first/second chance not available)
eax=00000000 ebx=07a3f080 ecx=00000400 edx=00000000 esi=00000002 edi=00000000
eip=76e170f4 esp=07a3f030 ebp=07a3f0cc iopl=0 nv up ei pl zr na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
ntdll!KiFastSystemCallRet:
76e170f4 c3 ret
I've already tried removing certain context menu items. I disabled all unnecessary start-up items. Ran memtest86 and it looks fine on that end.
It also happens when I browse through my local disk.
Can anyone take a look into this?
Thanks!
