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  • SQL Saturday #154 | St.Louis, MO

    Sept 15th, 2012 at the CAIT Campus of Washington University in St.Louis - 5 Jackson Avenue, Clayton, MO 63105 SQL Saturday #154 is the very first SQL Saturday event in the St.Louis area. It is a free one day event for SQL Server professionals and those wanting to learn about SQL Server. We are planning on a 4 track event with 200 attendees. We currently have several sessions aligned towards Database Administration, Application Development, Business Intelligence and professional Development Tracks. We also have several sessions focused on SQL Server 2012! Please visit our event website for more details and free registration. Keep your database and application development in syncSQL Connect is a Visual Studio add-in that brings your databases into your solution. It then makes it easy to keep your database in sync, and commit to your existing source control system. Find out more.

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  • Silverlight TV 23: MVP Q&A with WWW (Wildermuth, Wahlin and Ward)

    John interviews a panel of 3 well known Silverlight leaders including Shawn Wildermuth, Dan Wahlin, and Ward Bell at the Silverlight 4 launch event. The guest panel answers questions sent in from Twitter about the features in Silverlight 4, thoughts on MVVM, and the panel members' experiences developing Silverlight. This is a great chance to hear from some of the leading Silverlight minds. These guys are all experts at building business applications with Silverlight. Relevant links: John's Blog...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Learning and Developing with PHP [closed]

    - by KyelJmD
    I am here to ask you What is a good PHP Book that doesn't contain too much details but it is compose of all necessary information to develop in PHP such as (OO PHP, Handling Forms, Database etc etc) This may be subjective but I've tried to look php book recomendations here at Stackoverflow but I cannot find any. Next is What are the things I need to know in learning a PHp framework? specifically I want to learn CAKEPHP. NOTE I do not need those lenghty books that discuss loops and such I already have experience programming with java and C#.

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  • Free Java Workshops at Mobile World Congress

    - by Jacob Lehrbaum
    Are you attending Mobile World Congress in Barcelona next week? If so, you might want to register for Oracle's free workshop series taking place in the App Planet. We will be hosting a series of 25 workshops in our booth covering a range of topics that include: Benefits of Deploying Phones with Oracle Java Wireless Client Oracle's Embedded Java solutions for Machine-to-Machine applications Building better User Interfaces with the Lightweight User Interface Toolkit Resources to help you leverage Operator Network APIs in your Applications The Java Verified Program: new trusted status and other recent initiatives Building better mobile enterprise applications with Oracle's ADF Mobile technology How to build a profitable mobile applications business with Java ME Guest speakers from Orange, Telefonica and from leading ISVs REGISTER NOW for one or more workshops in the Oracle Java Booth 7C18 located in the App Planet. Oh, and did we mention there might be giveaways? Note: you may need to "sign out" if you have an account on Oracle.com in order to see the registration page

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  • Best Way To Develop Robust Cross-Platform Application?

    - by Clay
    Windows C programmer here (going back to 1992 and Windows95 back when it was called Windows93). Can function in C++, but mostly still a C programmer. Looking to build a cross-platform casual game. Very numbers heavy with only a few artistic embellishments and animations, so perhaps a development environment for business apps might be the best option. Or an easy-to-use 2D game dev platform. Target platforms: Windows, Mac, MS Tablet, iPhone, iPad, Android. I currently develop on Windows with Visual Studio 2012, but we could spend up to $50K on hardware/software/middleware if necessary. Not very competent getting open-source software working. Would rather pay the money and jump right into app development. Recommendations?

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  • 3 Trends for SMBs around Social, Mobile, and Sensor

    - by Socially_Aware_Enterprise
    While I often am talking to big companies or discussing enterprise solutions. There are times when individuals ask me about Small or Medium sized business trends.  Interestingly,  the Enterprise Social, Mobile, and Sensor initiatives I regularly discuss are in fact related to even the Mom and Pop storefront. The eco-system of new service players in the Social-Mobile-Sensor space generally emerge developing partnerships with enterprises as they develop and bring economy to scale to their services for the larger market. And of course Oracle has an entire division dedicated for delivering products and support to help emerging companies compete without the need to open an industrial strength credit line.. So here are some trends that we are helping large enterprises to deploy today, but small and medium businesses should be able to take advantage of by the end of this year and starting into 2015. 1) The typical small business is generally "Localized". But the ability to be "Hyper-Localized" will come as location based services become ubiquitous. Many small businesses have one or several storefronts and theirs are typically within a single regional economic footprint. While the internet provides global reach, it will be the businesses that invest in social, mobile and local that will win in the end.  Of course I am a huge SoMoLo evangelist. The SMBs' content and targeting with platforms for Geo-Fencing, Geo-Conquesting and Path-Matching to HHI are all going to be accessible to them, if not for Mobile Apps, then via Mobile messaging in Social Networks that offer it.. Expect to be able to target FaceBook messaging not by city, but by store or mall… This makes being able to be "Hyper-Local" even more important. And with new proximity services coming online more than ever before, SMBs will operate and service customers with pinpoint accuracy right down to where they stand in an aisle. Geo-Conquesting will be huge for small players to place ads when customers pass through competitors regions. Car Dealers are doing this now.. But also of course iBeacons are now very cheap and getting easier to put in retail stores. The ability for sales to happen anywhere in the store via a mobile phone or tablet is huge, as it will give the small shop the flexibility to not have to "Guard the Register" as more or most transactions will be digital. Thus, M-Commerce and T-Commerce will change the job of cashier dramatically.. 2) Intra-Brand Advocacy, the idea now is that rather than just depend on your trusty social media manager and his team, you are going to push more and more individuals with expertise inside the organization to help manage, reach-out, and utilize social channels to manage the incoming questions and answers customers need. While for years CRM was the tool of the enterprise, today CRMs enable this now "Salesforce et al" capability to trickle throughout the company. This gives greater pressure to organize roles, but also flatten out the organization. Internal collaboration around topics and customer needs is going to be the key for SMBs to finally get serious about customer experiences. Their customers are online and in social networks. This includes not just B2C SMBs but also B2B companies as well. Don't believe me? To find the players just use hashtag #SocialSelling and you will see… 3) The Visual Networks will begin to move from Content Aggregators to Content Collaboration platforms, which means Pinterest, Instagram, Vine, & others will begin to move to add more features brands want, first marketing platforms, rather than unique brand partnerships as they do today, but this will open ways for SMBs to engage with clear brand messaging and metrics. Eventually providing more "Collaboration" between Brand and Consumer.. Don't think for a minute Facebook bought Oculus Rift so you could see your timeline in 3-D. The Social Networks I advise customers to invest in are ones that are audio and visual intrinsically. Players from SoundCloud to Pinterest are deploying ways for brands to harness their interactive visual or audio based social networks to sell ad units aka brand messaging. While the Social Media revolution is going on, the emphasis was on the social, today it more and more about the media in social, that enterprises soon small and medium businesses will be connected to. 

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  • Looking for a light weight note program.

    - by Erin
    This might belongs on superuser but for me it's part of programming so i will ask it here. I find I use notepad to keep chunks of data that are important but not important enough to keep in my head. The one problem with this is I end up with a lot of files on my desktop that I don't know what they are for, or I don't save the file and my computer gets rebooted for some reason. So that big ramble leads to the question. I am looking for a note taking system that is light weight and easy to manage. I would rather it not be a huge application like onenote but if that is what you are using and is is working well for you could you explain how you are doing it? Thanks Erin.

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  • Why we do not use PowerConnect to access PeopleSoft Tree

    - by dylan.wan
    1. It does not allow you to use parameters to the PeopleSoft connect. It may be changed later. However, it was a big issue when we try to address customer issues. 2. It requires EFFDT as an option. It expect that people change the EFFDT using Mapping Editor. How can a business user does that every month? 3. It asks for a Tree Name. Many PeopleSoft tree structure supports multiple trees. Tree is just a header of the hierarchy. Whenever you add a new Tree, you need to create a new mapping!! It does not make sense to use PowerConnect due to the customer demands. All requirements are from customers. We have no choice but stop using it.

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  • Ouya / Android : button mapping bitwise

    - by scorvi
    I am programming a game with the Gameplay3d Engine. But the Android site has no gamepad support and that is what I need to port my game to Ouya. So I implemented a simple gamepad support and it supports 2 gamepads. So my problem is that I put the button stats in a float array for every gamepad. But the Gameplay3d engine saves their stats in a unsigned int _buttons variable. It is set with bitwise operations and I have no clue how to translate my array to this.

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  • 9/18 Live Webcast: Three Compelling Reasons to Upgrade to Oracle Database 11g

    - by jgelhaus
    Webcast: Three Compelling Reasons to Upgrade to Oracle Database 11g Date: Tuesday, September 18, 2012 Time: 10 a.m. PT/1 p.m. ET If you or your organization is still working with Oracle Database 10g or an even older version, now is the time to upgrade. Oracle Database 11g offers a wide variety of advantages to enhance your operation. Join us for this live Webcast and learn about what you’re missing: the business, operational, and technical benefits. With Oracle Database 11g, you can: Upgrade with zero downtime Improve application performance and database security Reduce the amount of storage required Save time and money Register today here

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  • Cook a SOA/BPM Development Environment with Chef in 8 minutes! By Jorge Quilcate

    - by JuergenKress
    After have installed Oracle SOA Suite once and over again, you start to finding out that these are boilerplate tasks and do not generate much value, because this are only the initial step to implement solutions with SOA and BPM. In this post I will show you how to automate these steps using Chef. Chef is a software provisioning tool that enable transform infrastructure as code. The goal is prepare a development environment with Oracle BPM Suite on Windows including the following components installed and configured: Oracle WebLogic Server 10.3.6 Oracle SOA Suite 11.1.1.7 (SOA, BPM and BAM) a BPM Domain with one server with SOA and BPM (Admin Server) and other server with BAM (optional) Read the complete article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: Jorge Quilcate,Chef,SOA,BPM,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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  • The Recovery: New Challenges for your Supply Chain!

    - by [email protected]
    Nearly half of CFOs are planning to reduce their inventory during the first half of 2010 in part due to supply chain improvements that allow them to hold less product, but also because of reduced demand according to Kate O'Sullivan, Sr Editor at CFO Magazine. Her view is based on this quarter's Duke University Global Business Outlook Survey. Highlights: Employment will be a drag on the economy- full-time employment to increase by 1%. Temp hiring to grow <1%, Outsourcing 4%.  70% of CFOs at SMEs say credit conditions are worse then 12 mos ago - placing strains on inventory growth Asia and China finance execs are more optimistic than their EMEA or US counterparts and expect stronger growth in capital spending with a 16% gain Source: "Slouching Towards Recovery", CFO Magazine, April 2010, pgs 19-20    

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  • My Ubuntu LiveUSB won't boot after formatting it on Windows XP. HELP!

    - by Bigyellow Bastion
    I formatted because the Windows XP I was using wouldn't let me view the drive in the window without formatting first, so I just said what the heck. Turns out, after using the Linux USB creator, placing the ISO on disc properly and booting, BIOS hangs; no bootloader, no startup, nothing. Windows XP's formatting screwed something up with my USB's filesystem, and I'm uncertain of what to do. Help?! My business depends on me using an OS, so prompt ideas are a must and very appreciated(no money). PS: I checked the contents of the disc, and they are all okay.

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  • SOA 11g Technology Adapters – ECID Propagation

    - by Greg Mally
    Overview Many SOA Suite 11g deployments include the use of the technology adapters for various activities including integration with FTP, database, and files to name a few. Although the integrations with these adapters are easy and feature rich, there can be some challenges from the operations perspective. One of these challenges is how to correlate a logical business transaction across SOA component instances. This correlation is typically accomplished via the execution context ID (ECID), but we lose the ECID correlation when the business transaction spans technologies like FTP, database, and files. A new feature has been introduced in the Oracle adapter JCA framework to allow the propagation of the ECID. This feature is available in the forthcoming SOA Suite 11.1.1.7 (PS6). The basic concept of propagating the ECID is to identify somewhere in the payload of the message where the ECID can be stored. Then two Binding Properties, relating to the location of the ECID in the message, are added to either the Exposed Service (left-hand side of composite) or External Reference (right-hand side of composite). This will give the JCA framework enough information to either extract the ECID from or add the ECID to the message. In the scenario of extracting the ECID from the message, the ECID will be used for the new component instance. Where to Put the ECID When trying to determine where to store the ECID in the message, you basically have two options: Add a new optional element to your message schema. Leverage an existing element that is not used in your schema. The best scenario is that you are able to add the optional element to your message since trying to find an unused element will prove difficult in most situations. The schema will be holding the ECID value which looks something like the following: 11d1def534ea1be0:7ae4cac3:13b4455735c:-8000-00000000000002dc Configuring Composite Services/References Now that you have identified where you want the ECID to be stored in the message, the JCA framework needs to have this information as well. The two pieces of information that the framework needs relates to the message schema: The namespace for the element in the message. The XPath to the element in the message. To better understand this, let's look at an example for the following database table: When an Exposed Service is created via the Database Adapter Wizard in the composite, the following schema is created: For this example, the two Binding Properties we add to the ReadRow service in the composite are: <!-- Properties for the binding to propagate the ECID from the database table --> <property name="jca.ecid.nslist" type="xs:string" many="false">  xmlns:ns1="http://xmlns.oracle.com/pcbpel/adapter/db/top/ReadRow"</property> <property name="jca.ecid.xpath" type="xs:string" many="false">  /ns1:EcidPropagationCollection/ns1:EcidPropagation/ns1:ecid</property> Notice that the property called jca.ecid.nslist contains the targetNamespace defined in the schema and the property called jca.ecid.xpath contains the XPath statement to the element. The XPath statement also contains the appropriate namespace prefix (ns1) which is defined in the jca.ecid.nslist property. When the Database Adapter service reads a row from the database, it will retrieve the ECID value from the payload and remove the element from the payload. When the component instance is created, it will be associated with the retrieved ECID and the payload contains everything except the ECID element/value. The only time the ECID is visible is when it is stored safely in the resource technology like the database, a file, or a queue. Simple Database/File/JMS Example This section contains a simplified example of how the ECID can propagate through a database table, a file, and JMS queue. The composite for the example looks like the following: The flow of this example is as follows: Invoke database insert using the insertwithecidbpelprocess_client_ep Service. The InsertWithECIDBPELProcess adds a row to the database via the Database Adapter. The JCA Framework adds the ECID to the message prior to inserting. The ReadRow Service retrieves the record and the JCA Framework extracts the ECID from the message. The ECID element is removed from the message. An instance of ReadRowBPELProcess is created and it is associated with the retried ECID. The ReadRowBPELProcess now writes the record to the file system via the File Adapter. The JCA Framework adds the ECID to the message prior to writing the message to file. The ReadFile Service retrieves the record from the file system and the JCA Framework extracts the ECID from the message. The ECID element is removed from the message. An instance of ReadFileBPELProcess is created and it is associated with the retried ECID. The ReadFileBPELProcess now enqueues the message via the JMS Adapter. The JCA Framework adds the ECID to the message prior to enqueuing the message. The DequeueMessage Service retrieves the record and the JCA Framework extracts the ECID from the message. The ECID element is removed from the message. An instance of DequeueMessageBPELProcess is created and it is associated with the retried ECID. The logical flow ends. When viewing the Flow Trace in the Enterprise Manger, you will now see all the instances correlated via ECID: Please check back here when SOA Suite 11.1.1.7 is released for this example. With the example you can run it yourself and reinforce what has been shared in this blog via a hands-on experience. One final note: the contents of this blog may be included in the official SOA Suite 11.1.1.7 documentation, but you will still need to come here to get the example.

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  • GDD-BR 2010 [0D] Panel: Social Gaming, Virtual Currency and Ad Campaigns

    GDD-BR 2010 [0D] Panel: Social Gaming, Virtual Currency and Ad Campaigns Speakers: Eduardo Thuler, Juan Franco, Daniel Kafie, Bruno Souza Track: Panels Time slot: D [13:50 - 14:35] Room: 0 Social games are more than just fun: in recent years they have more than proved their value as a profitable business area. In this panel, you will have the opportunity to listen to what successful social gaming companies in Latin America have to say on social applications and their approaches to monetization such as virtual currency and in-game ad campaigns. Learn from their experience as they share their challenges and success stories in this exciting market. From: GoogleDevelopers Views: 1 0 ratings Time: 43:04 More in Science & Technology

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  • Dangers of two Jobs? Violating Company Policy?

    - by Stephen Furlani
    Hey, I'm working for a company full-time and myself part-time. I started learning the Mac OS/Cocoa/Objective-C at work, and then I got the "Brilliant Idea" that I'd like to program for the iPhone. The iPhone stuff is going well, but I'm earning money there because I'm applying skills I learned on the job. What is commonly considered violating company policy on things like this? Is there any danger of the company claiming 'ownership' of my side-job? If I leave the company, could they ask me to stop working at my side business? The company and my iphone stuff are in completely different "areas" but I'm still concerned. What can I do to make sure? What else should I be wary of? Has anyone run into bad stuff like this before? Thanks,

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  • Oracle NoSQL könyv ingyen

    - by Lajos Sarecz
    Ritkán fordul elo, hogy ingyenesen érheto el egy Oracle Press könyv, de erre most sor került. Ingyenesen letöltheto a  Getting Started with Oracle NoSQL Database könyv az Oracle Press oldaláról.  A könyv az alábbi fejezeteket tartalmazza: Overview of Oracle NoSQL Database and Big Data Introducing Oracle NoSQL Database Oracle NoSQL Database Architecture Oracle NoSQL Database Installation and Configuration Getting Started with Oracle NoSQL Database Development Reading and Writing Data Advanced Programming Concepts: Avro Schemas and Bindings Capacity Planning and Sizing Advanced Topics Fontos infó, hogy iPad-en iBooks-ban megnyitva a teljes könyvet le kell tölteni. Sajnos nem számíthatunk túl gyors letöltésre, noha csupán 71 oldalas könyvrol van szó.

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  • my wiki site using mediawiki - databases not found error

    - by Jayapal Chandran
    I had been using mediawiki opensource in my website to display programming articles. Today i tried to access my site but it showed database not found. Mediawiki uses many databases. When i logged in my control panel and checked i can see that most of the databases created by mediawiki is missing so is the reason i am getting this error. I have used mediawiki for two different purposes. It is like two modules. For one the databases are missing and for the other i think the data is corrupt. Do anybody know any issue with mediawiki security or would this be a problem with the webhosting cause we have faced several problems with them initially like before three years and recently the were good. Yet this happened. I have requested to hosting company to look into it and meanwhile i am expecting the help from stackexchange users. How do i check the logs for table deletion?

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  • More Collateral to drive Remarketer Activity

    - by martin.morganti(at)oracle.com
    Over the last few months we have added a range of marketing materials to the Remarketer Level pages including an extensive set of Marketing Kits to support the Solution Kits previously available. As part of the continuing program, we have just added some additional training for Remarketers at no cost. In addition to the Oracle 1-Click Technology Products Guided Learning Path which explains about the program and how to position the products, we have added Oracle Database 11g 1-Click Technology Sales Guided Learning Path. This Learning path allows Remarketers to get access to more detailed training on the Oracle 11G database and so develop their understanding of the opportunities they could be benefiting from today, by reselling the 1-click products. This is in direct response to requests to make more training available to the Remarketers, so take the opportunity to let your Remarketer customers and prospects know about this additional training and how they can Jump Start a resell business with Oracle today with No Fees, No Barriers and No Excuses.

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  • Using my own code in freelance projects.

    - by Witchunter
    I have been into freelance business for more than 2 years. While doing projects for other people, I've build a compilation of common tasks that I implement in projects and put them into code. It's kind of a library with some functions that I can reuse without having to rewrite the same thing dozen times. I'm talking about accessing Access databases, downloading information from FTP and similar stuff. Is this acceptable from a legal point of view? What's the difference in reusing the old code and rewriting it from the scratch (using you own brain again, therefore the exact same logic)? I do not hold any copyright to it, of course, and provide the source code for these classes to my clients.

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  • How do I generate terrain like that of Scorched Earth?

    - by alex
    Hi, I'm a web developer and I am keen to start writing my own games. For familiarity, I've chosen JavaScript and canvas element for now. I want to generate some terrain like that in Scorched Earth. My first attempt made me realise I couldn't just randomise the y value; there had to be some sanity in the peaks and troughs. I have Googled around a bit, but either I can't find something simple enough for me or I am using the wrong keywords. Can you please show me what sort of algorithm I would use to generate something in the example, keeping in mind that I am completely new to games programming (since making Breakout in 2003 with Visual Basic anyway)?

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  • Installing old Loki games on 12.04 64-bit results in no audio

    - by FlabbergastedPickle
    All, Here's an interesting problem. I followed instructions provided online for installing Loki Games' Heroes of Might and Magic 3 (see http://www.swanson.ukfsn.org/loki/ and http://wtanaka.com/node/7641) and got it installed and patched to the latest version. However, every time I start it regardless whether the pulseaudio is running, I get the following error: LD_LIBRARY_PATH=/usr/local/lib/Loki_Compat/ /usr/local/lib/Loki_Compat/ld-linux.so.2 /usr/local/games/Heroes3/heroes3.dynamic ALSA lib conf.c:3314:(snd_config_hooks_call) Cannot open shared library libasound_module_conf_pulse.so ALSA lib pcm.c:2217:(snd_pcm_open_noupdate) Unknown PCM default Couldn't open audio: My first soundcard is HDMI output and my second one is the actual soundcard (HP DM1 running 12.04 64-bit with latest updates). I did set up /etc/asound.conf as follows: asound.conf pcm.!default { type hw card 1 } ctl.!default { type hw card 1 } So, the default soundcard should work ok. Between Shadowgrounds that also stopped working and this it appears a there may be some unfinished business/regressions in 32-bit support on 64-bit systems in 12.04. Any thoughts?

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  • Poor Customer Service Example

    - by MightyZot
    Lately I have been frustrated by examples of poor customer service. At least one is worth writing about because I don’t think companies realize the effects of their service policies on loyal customers. Bad Customer Service Example #1 Recently, I received an offer in the mail from my cable company, suddenLink. The offer was for an updated TiVo for $12/mo. Normally I ignore offers like this one because I already have the service they’re offering and many times advertisers are offering alternatives to what is already an excellent product offering. I tend to exhibit a high level of loyalty to the products and brands that I use. In this case, we were looking to upgrade our TiVo and this deal is attractive for several reasons: I don’t want to pay a huge amount up-front for the device, so paying a monthly amount for the device is attractive to me. My entertainment is almost all on a single invoice. I’m no longer going to be billed by suddenLink and TiVo. TiVo is still involved, so I am still loyal to the brand I love. I have resisted moving to other DVRs and services for over a decade. I called suddenLink to order the new TiVo and was rewarded with great customer service. In fact, I can’t remember ever getting poor customer service from suddenLink. They are always there to answer my technical support questions and they are very responsive to outages. Then I called TiVo. First of all, I chose the option on the phone system to change or cancel my service, which was consequently met by an inordinate hold time. (I’m calling this time inordinate because I get through very quickly if I want to purchase something.) This is a trend that I’ve noticed with companies – if you want me to be loyal to you, it should be just as easy to cancel your service as it is to purchase it. Because, I should never be cancelling because I am unhappy. And, if you ever want my business again, or more importantly a reference, then you’d better make the exit door open just as easy as the enter door. After quite some time on hold, I talked to “Victor” who was very courteous. Victor canceled my service and then told me that I could keep my current TiVo and transfer recorded programs to it from the new TiVo.  Cool I said, but what about the cost?  He said there was no extra cost.  This was also attractive to me because I paid for my TiVo and it would be good to use it for something at least.  That was four months ago. This month I noticed that TiVo was still charging me for my original service. I was a little upset, but I decided to give them the benefit of the doubt. After all, I am a loyal TiVo customer and I have resisted moving to other solutions for over a decade. I’m sure they will do whatever it takes to keep my business, through TiVo or through suddenLink. After quite some time on hold, I was able to talk to a customer service representative, “Les”. I explained that I am a loyal TiVo customer, but I purchased this deal through my cable provider. I’m still with TiVo, I just wanted a single bill and to take advantage of the pay-over-time option. “Les” told me that he was very sorry to hear that I’m leaving TiVo, to which I responded again that I wasn’t leaving TiVo, I just want one invoice, and to take advantage of the pay-over-time. So, after explaining that I requested a termination of the non-suddenLink account (TiVo can see both of course), I was put on hold again for quite some time while my refund was “approved”.  “Les” said that he could see my cancellation request back in July. Note that it is now November, so they have billed me inappropriately four times. After quite some time, he came back on the line and told me that he was able to “get me most of my money back.” He got approval to refund 90 days. Even though I requested cancellation of one of my accounts, TiVo has that cancellation request on file and they admit overbilling me, I am going to get “most” of my money back. To top this experience off, when we were ready to hang up, “Les” told me that he was sorry to see me go and that he hoped I would come back to TiVo again. Again, I explained to “Les” that I have not left TiVo. I am just paying them through suddenLink. At that point, he went into a small dissertation about how this is a special arrangement they have with suddenLink and very few others. He made me feel like I was doing something wrong. Why should I feel that way? TiVo made the deal with suddenLink, not me, and the deal seemed like a good compromise for me to be able to get what I need. Here is what TiVo Customer Service accomplished on those two calls – I no longer feel like I need to be loyal to the TiVo brand or service. If I had been treated better on these two calls, I would still be recommending TiVo to my friends. They would still be getting revenue from a loyal customer, who paid the same rate for over a decade, and this article wouldn’t be here for you to read. Interesting… In my opinion, if you want brand loyalty, be loyal to your customers!

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  • The Unintended Consequences of Sound Security Policy

    - by Tanu Sood
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Author: Kevin Moulton, CISSP, CISM Meet the Author: Kevin Moulton, Senior Sales Consulting Manager, Oracle Kevin Moulton, CISSP, CISM, has been in the security space for more than 25 years, and with Oracle for 7 years. He manages the East Enterprise Security Sales Consulting Team. He is also a Distinguished Toastmaster. Follow Kevin on Twitter at twitter.com/kevin_moulton, where he sometimes tweets about security, but might also tweet about running, beer, food, baseball, football, good books, or whatever else grabs his attention. Kevin will be a regular contributor to this blog so stay tuned for more posts from him. When I speak to a room of IT administrators, I like to begin by asking them if they have implemented a complex password policy. Generally, they all nod their heads enthusiastically. I ask them if that password policy requires long passwords. More nodding. I ask if that policy requires upper and lower case letters – faster nodding – numbers – even faster – special characters – enthusiastic nodding all around! I then ask them if their policy also includes a requirement for users to regularly change their passwords. Now we have smiles with the nodding! I ask them if the users have different IDs and passwords on the many systems that they have access to. Of course! I then ask them if, when they walk around the building, they see something like this: Thanks to Jake Ludington for the nice example. Can these administrators be faulted for their policies? Probably not but, in the end, end-users will find a way to get their job done efficiently. Post-It Notes to the rescue! I was visiting a business in New York City one day which was a perfect example of this problem. First I walked up to the security desk and told them where I was headed. They asked me if they should call upstairs to have someone escort me. Is that my call? Is that policy? I said that I knew where I was going, so they let me go. Having the conference room number handy, I wandered around the place in a search of my destination. As I walked around, unescorted, I noticed the post-it note problem in abundance. Had I been so inclined, I could have logged in on almost any machine and into any number of systems. When I reached my intended conference room, I mentioned my post-it note observation to the two gentlemen with whom I was meeting. One of them said, “You mean like this,” and he produced a post it note full of login IDs and passwords from his breast pocket! I gave him kudos for not hanging the list on his monitor. We then talked for the rest of the meeting about the difficulties faced by the employees due to the security policies. These policies, although well-intended, made life very difficult for the end-users. Most users had access to 8 to 12 systems, and the passwords for each expired at a different times. The post-it note solution was understandable. Who could remember even half of them? What could this customer have done differently? I am a fan of using a provisioning system, such as Oracle Identity Manager, to manage all of the target systems. With OIM, and email could be automatically sent to all users when it was time to change their password. The end-users would follow a link to change their password on a web page, and then OIM would propagate that password out to all of the systems that the user had access to, even if the login IDs were different. Another option would be an Enterprise Single-Sign On Solution. With Oracle eSSO, all of a user’s credentials would be stored in a central, encrypted credential store. The end-user would only have to login to their machine each morning and then, as they moved to each new system, Oracle eSSO would supply the credentials. Good-bye post-it notes! 3M may be disappointed, but your end users will thank you. I hear people say that this post-it note problem is not a big deal, because the only people who would see the passwords are fellow employees. Do you really know who is walking around your building? What are the password policies in your business? How do the end-users respond?

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  • Is true multithreading really necessary?

    - by Jonathan Graef
    So yeah, I'm creating a programming language. And the language allows multiple threads. But, all threads are synchronized with a global interpreter lock, which means only one thread is allowed to execute at a time. The only way to get the threads to switch off is to explicitly tell the current thread to wait, which allows another thread to execute. Parallel processing is of course possible by spawning multiple processes, but the variables and objects in one process cannot be accessed from another. However the language does have a fairly efficient IPC interface for communicating between processes. My question is: Would there ever be a reason to have multiple, unsynchronized threads within a single process (thus circumventing the GIL)? Why not just put thread.wait() statements in key positions in the program logic (presuming thread.wait() isn't a CPU hog, of course)? I understand that certain other languages that use a GIL have processor scheduling issues (cough Python), but they have all been resolved.

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