What service do you use for music on hold?
- by Russ Warren
This may not be a sysadmin question for some, but it is definitely a hurdle I have to jump as the sysadmin for my company.
We recently rolled-out a company wide VoiP system (Switchvox, to be exact) that has come preloaded with some royalty-free music on hold. Our customers have been complaining that the music on hold sounds like "funeral music." This may be the case (although I wouldn't want it played at my funeral), but it is all we have and we aren't willing to be sued over using music that isn't properly licensed.
So, that brings me to the question asked in the title -- what and/or how do you provide decent music on hold? I'm assuming many people here use a PBX that allows customized music, so this has to apply to many of you.
We've been looking at some sites that allow you to download royalty-free music for a one-time fee, but the music seems...lame. Something like a one-year subscription from ibaudio.com seems to be the best bet so far. Have you been able to discover something a little more mainstream for a decent licensing fee?
Thank you.
EDIT: Our PBX allows the playback of MP3 and OGG files, but does not allow streaming of a live audio source, Internet-based or otherwise. It also does not allow the use of a "line-in" source such as a CD player or radio.
Don't let this stop you from sharing your setup, though. I'm interested in hearing what everyone uses!
