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• Help desk software - specific feature needed

  - by LunchMoney

  I am having a hard time finding help desk software that allows for drop down hyperlink selection during ticket creation. The situation is that we do external support for client systems and connect via remotely anywhere or logmein. Right now we use a poorly modified php based system that has a customer drop down menu and then a site drop down list that is then parsed by a bit of java script which opens a url. What I am looking for is the ability to store customer site URL information in the database and during the creation of a ticket be able to select the customer name and then select the site there by placing the corresponding site URL in the ticket. The support tech will then be able to click on this link to access the customer's site. Has anyone used or seen help desk software with this feature?

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• How to restore one contact from Address Book with Time Machine

  - by doekman

  I want to restore one contact from my Address Book with Time Machine. To do so, I select the contact in Address Book. Then, I press the Time Machine icon in the dock. Then my address book is "taken into space". However, when I browse back in time (either pressing the arrow back, or selecting a time on the right), the contact details do not change. And I am sure the data has been changed between dates. Also, when I do press restore, it's still the new data, not the backup. Is this a bug, or am I doing something wrong? I'm using OS X 10.6.3 in combination with a external USB drive on an iMac.

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• Force users to access SSL site using specific host header

  - by mwillmott

  Hi, So i am running IIS7 with one SSL site on it. I have a few different domains and subdomains that all point to my external IP. When using http they all direct to their respective sites using host headers. Whenever someone uses https on any of the domains they all point to my SSL site. I only want people who type in https://sub.domain.com (for example) to end up at my secure site and for anything else to just not go there, it can throw an error or direct to the http version, it doesn't matter. Is there a way of getting IIS7 to check the host header and throw an error if it doesn't match my specific subdomain? Thanks, Michael

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• Windows RRAS multi-network routing

  - by Brent Pabst

  I am looking for advice, comments and suggestions from anyone who has used Windows RRAS (2008 R2 Pref.) as the primary routers for our multiple offices. We have multiple physical office locations and are looking into utilizing Windows Server 2008 R2 Core as redundant Active/Active routers/gateways for our network as opposed to a physical router from Cisco or Juniper, it costs a lot less! Any problems, issues or documentation anyone would recommend? We will still most likely have a firewall on the edge but the majority of our traffic will be inter-office with some external services. We will be using multiple Class B networks across our two offices.

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• RAID--0 " TWO " DRIVES SSD ONLY Should I use on-board / Software RAID OR a RAID Card / Control

  - by Wes

  I am looking at going with a TWO Drive Only SSD RAID-0 Configuration And was wondering if I would get better performance / Speed from the Use of a RAID Controller / Card Verses just using the Software RAID on my Mother Board. I have herd conflicting reports , Again I only Plan on Running " 2 " SSD Drives in RAID-0 Config I have No- problem spending the extra money for a good controller but only if I am going to benifit performance wise , Otherwise if there is no notable Gain I will just use the Software RAID that my HP-180-T came with Intel- 3.33 GHZ , 6-Core , 12-GB of DDR-3. I have a huge External drive for All Storage and am not concerned about Data loss just looking for pure speed. And if a Controller will benifit my performance Wht type of card would one suggest?

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• How can I use mobile network account at server so home sync works

  - by Mike Gallagher

  I would like to be able to use a mobile network account while sitting at my server. I had os x server 10.6 running on a mac mini server but recently got a new quad core iMac and want to take advantage of the extra power. My problem - I can sit at the server and log into the mobile network account but can not get it to sync back. When I attempt to sync it get error message that the afp share point is unavailable and that the files are hosted locally. My goal is to be able to use the new iMac as the server and set a user account so that it remains synced so when the account is accessed from other clients, particularly my macbook pro. Is mobile account the best route? Would an external account be a better option. Any advice or ideas of where to read up on this would be much appreciated.

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• How do I make a backup of a live server?

  - by Jurily

  At my new job, I have a production server with the following qualities: Windows (XP I think), ancient hardware Absolutely vital database No backups whatsoever Everyone in the company has full admin rights, the passwords are stored in a .txt on the global share No installers, except for the OS The machine itself is sitting on a wooden shelf 5 feet above the ground against an external wall with frequent truck traffic on the other side; the shelf is already bent from the constant load Hasn't been rebooted in $DEITY knows how long, my predecessor wasn't even sure if it would survive it UPS is installed, but since everything is hooked up to it, it would last 10 minutes tops No spare parts or hardware budget How do I make a full backup with minimal impact on the server? I'm not sure how close it is to a total meltdown. For all I know, plugging in a USB stick could kill the company, and of course it will be all my fault, since "it was running fine before you touched it". The ideal solution would be a VM, so I have a test environment as well (separate of course).

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• Storage setup for large files

  - by Mecca

  I need to store over 200TB of data (all types, biggest being video files) and be able to access it over a local network. The files will be accessed for editing or searches. I don't need versioning, but a setup that would keep me safe from harddrive failures would be nice. Right now the content is on different harddrives, some external drives, some regular. I don't exclude the possibility of buying new/extra drives if necessary. If they will ever be exposed to the web, it wont be to the public, but just a couple of people. I have no idea what to buy to make this happen. I see some NAS solutions over the internet like this http://www.bestbuy.com/site/a/2266043.p?id=1218317764591&skuId=2266043 but the storage is not enough, plus it doesn't seem to be scalable. What do you recommend? Thanks

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• Allowing outbound traffic with APF/iptables for OpenVZ container

  - by David

  I have apf installed on a OpenVZ container (proxmox 2.1). The config is pretty much vanilla and things are working. My external services like ssh and http are working. My problem is that all outbound traffic on http/https is blocked. How do I allow all outbound traffic for http/https. If I change EGF to 1 like this, all inbound and outbound traffic gets blocked EGF="1" EG_TCP_CPORTS="21,25,80,443,43,53" EG_UDP_CPORTS="20,21,53" EG_ICMP_TYPES="all" I opened a single outbound rule with the following # /usr/local/sbin/apf -a downloads.wordpress.org How do I allow all outbound traffic on http/https without blocking all traffic? Why would I allow all inbound ssh/http traffic and block all outbound traffic?

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• SFTP: How to keep data out of the DMZ

  - by ChronoFish

  We are investigating solutions to the following problem: We have external (Internet) users who need access to sensitive information. We could offer it to them via SFTP which would offer a secure transport method. However, we don't want to maintain the data on server as it would then reside in the DMZ. Is there an SFTP server that has "copy on access" such that if the box in the DMZ were to be compromised, no actual data resided on that box? I am envisioning an SFTP Proxy or SFTP passthrough. Does such a product exist currently?

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• where is this SFP problem occuring

  - by Saif Khan

  Hi, Inbound mail to a specific user is been forwarded to his external mailbox at another domain. Add mails are routed correctly with the exception of one domain. When mail are sent to users of my domain, including that user, the mails are delivered to everyone except him...as the mail admin I am getting the message The following recipient(s) cannot be reached: usermailbox on 1/10/2011 1:27 PM There was a SMTP communication problem with the recipient's email server. Please contact your system administrator. email.speedimpex.com #5.5.0 smtp;587 [email protected] sender domain does not match SPF records I am sure this has nothing to do with my mail server, however, can someone confirm?

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• Copy files with filter (XP)

  - by fire

  I have a huge folder (over 6GB) with multiple sub-folders that I want to copy onto an external hard drive, however I do not want it to copy any PDF, EXE or ZIP files across to save space. Is there any software that will help me achieve this? I have looked at TeraCopy but this doesn't seem to have any filter mechanism on it. I am using Windows XP (* sigh *). *edit: found the xcopy command, will this do it? Can anyone help me with the syntax?

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• "ant" is not recognized as command in Windows

  - by user1294663

  This is my first time developing Android applications. I'm developing an Android app on Eclipse on Windows 7. I would like to run the Android app from the Windows 7 command line interface. I have my Android device connected to the PC. The workspace directory that I use to store the Android project is C:\Users\Guest\Desktop\Software Applications Development\Java\Android Moblie Applications Projects\Eclipse Indigo for Java EE x64-bit\project workspace I opened the command line interface and I changed the working directory to the Android workspace directory. cd C:\Users\Guest\Desktop\Software Applications Development\Java\Android Moblie Applications Projects\Eclipse Indigo for Java EE x64-bit\project workspace I included Android sdk platform tools directory into the PATH environment variable. c:\Users\admin\Android-sdks\platform-tools Then I entered this into the Windows 7 command line interface: ant debug I have this error message on the cmd: ant is not recognised as an internal or external command, operatable program or batch file. What is the solution to this problem?

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• MySQL won't stop doing stuff

  - by Felix

  Sorry for the title of the question, here's my problem: I've been trying to set up some scripts that import a lot of stuff hourly from an external source. They seemed to work fine, so I set up a cronjob to run them every hour. One day later I find six or seven instances of that script just hogging the MySQL server, making it unresponsive. I killed their processes, but MySQL was still not responding. I had to kill MySQL, reboot and then MySQL started working again (who knows on what) and being unresponsive (yes, I did remove the scripts from the cronjobs). I SHOW PROCESSLISTed and killed every process I could find. Still nothing, MySQL is hogging the HDD and is at the top of top and making the server load go up in the sky. I don't know what to do, if I kill and start it again it will probably do the same thing. What should I do?

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• linux xorg dual different monitors mouse border

  - by Metiu

  If I hook an external monitor to my Linux laptop and configure it for dual head with the Gnome system tools, I do get them configured with the proper resolution and position (one to the left of the other) The mouse pointer, however, will apparently use the greatest of the two vertical resolutions. This way, when I move up to the top border, the mouse exits the visible screen, traveling in empty space, and this is quite annoying, because you can't go to the upper panel just by going up very fast. Is there a way of enforcing the right resolutions for the mouse, too? Thank you

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• Lenovo G530 laptop screen flicker

  - by Kevin

  I have a Lenovo G530 laptop that has an issue with screen flicker that is getting worse. The computer screen will start going thru a crazy screen flicker then will stop and start again. I have already checked cable connection to lcd on motherboard and reseated connection as someone suggested in another posting I found online that resolved issue. I am starting to think it might be a bad inverter or screen because I have hooked up laptop to external monitor and it is running fine with no flickering happening when the flickering is occurring on laptop. I am attaching a link to a small video I shot of the issue as it is occurring on laptop screen. Does anyone have any further suggestions? Bad inverter or screen? Screen flicker vid

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• Move some iTunes library items to different drive?

  - by Sören Kuklau

  My internal hard drive is somewhat small, and I only regularly listen to a fraction of my iTunes library anyway, so I'd like to keep large portions on it on an external drive for archival purposes. Since dealing with multiple iTunes libraries is somewhat painful, the solution I'm looking for is to move individual items of the library to a different location, without compromising the "Keep organized" and "Copy files" settings. I found an AppleScript that I assume is supposed to do this, Move Files To Folder…, but it instead copies them, and doesn't update the library accordingly. I can do this manually by moving the file, then accessing it in iTunes — it'll prompt me for the new location. I just don't intend to do this one by one for thousands of files.

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• Exchange unable to relay mail outbound

  - by Saif Khan

  I have some users congigured in exchange 2003 (delivery options tab) to forward mails to their external address. This was working fine until today. The mails are being held up in the SMTP queue folder. I am able telnet the addresses (e.g. google.com) at port 25 from the server. Any reason why the mails are held up? Other emails are going ou. It's only the mailboxes configured to forward the mail out to the public email addresses. I also did the following Check event logs for errors. Nothing. Checked my domain on blacklists. Nothing. Any idesa?

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• SharePoint MOSS - Serve HTTP content on an HTTPS page without Mixed Content Warning?

  - by kcb263

  Our "portal-like" SharePoint site is served using HTTPS/SSL. So a user goes to https://web.company.com and sees content and different Web Parts. So far, no problem. The desire now is to have new Web Parts added that either frame HTTP content (such as Weather Bug) or HTTP RSS feeds. The issue that arises is that by doing this, results in a "Mixed Content" warning in the browser. Has anybody successfully been able to implement such a scenario, or one similar to it? The options we have looked at, unsuccessfully, have been: using Apache Reverse Proxy Server mirror an external site Custom Web Parts

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• Is there a way to backup all my files and replace with 0-byte files with same name?

  - by laggingreflex

  My main drive on laptop keeps filling up so I take a backup on a USB and delete the original files. But then I find myself getting (downloading or getting from someone else) files that I already have backed-up but couldn't recall at the moment. So is there a way I can keep a 0-byte file with the same name as teh backed-up copy so that when I'm asked whether to overwrite the existing file, I can easily choose no knowing I probably have this file already in the backup. EDIT: better yet, replace with a shortcut(.lnk) on the external drive so I can access the files hassle free and not get any errors because of 0-byte files being accidentally opened.

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• Asterisk doesn't start properly at system startup. DNS lookup fails.

  - by leiflundgren

  When I start my Ubuntu system it attempts two DNS lookups. One to find out what my internet-routers external ip is. And one to find the IP of my PSTN-SIP-provider. Both fails. [Apr 7 22:14:54] WARNING[1675] chan_sip.c: Invalid address for externhost keyword: sip.mydomain.com ... [Apr 7 22:14:54] WARNING[1675] acl.c: Unable to lookup 'sip.myprovider.com' And since the DNS fails it cannot register properly a cannot make outgoing or incoming calls. If I later, after bootup, restart asterisk everything works excelent. Any idea how I should setup things so that either: Delay Asterisk startup so that DNS is up and healthy first. Somehow get Asterisk to re-try the DNS thing later. Regards Leif

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• How to create a filesystem mountable by windows in linux?

  - by wcoenen

  I have attached an external USB disk to my debian gnu/linux system. The disk showed up as device /dev/sdc, and I prepared it like this: created a single partition with fdisk /dev/sdc (and some more commands in the interactive session that follows) formatted the partition with mkfs.msdos /dev/sdc1 If I then attach the USB disk to a Windows XP or Vista system, then no new drive becomes available. The disk and its partition show up fine in the disk managment tool under "computer management", but apparently the file system in the partition is not recognized. How do I create a FAT32 file system which can actually be used in windows? edit: I've given up on this and went with a NTFS file system created by windows. In debian lenny this can be mounted read-write but apparently it requires you to install the "ntfs-3g" package and explicitly pass the -t ntfs-3g option to the mount command.

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• Likelihood of a hard drive PCB replacement working?

  - by Grant Limberg

  I have a 1.5TB Seagate 7200.11 that died. The platter still spins up initially when attached to a machine, but then the drive clicks and spins down. Then the cycle repeats. I've found a few sites that sell replacement PCBs, however I don't know if the PCB is the issue, or something else. Given the symptoms above, is it at all likely that a PCB replacement would help? If not, I won't waste my money on the PCB replacement. Note: I put the drive in an external ESATA controller and tried hooking it up to a Linux box here at work and got some error messages in the logs. I can post them if anyone thinks it will help in determining whether a PCB swap would fix the problem I'm running into.

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• Dell D630 - Touchpad does not move the mouse cursor

  - by Dean McKenzie

  Windows XP - Dell D630 - Synaptics Touch Pad driver installed. The system tray icon that shows the movement of your finger on the touchpad registeres movement. The scroll feature of the touchpad works on any window with a scroll bar. The double click works even. But it never actually moves the cursor on the screen. An external mouse works with out problems, and I've replaced the palm-rest/touchpad and it continues to happen. The touch stick in the middle of the keyboard works without problems. Does anyone have any ideas?

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• Material to use for computer system cover against UV and salty air?

  - by hippietrail

  I live right next to the sea and have a large window quite close to my computer setup which allows a lot of indirect sunlight to enter. I'd like to buy or make a cover for my computer system. From visiting my usual mom & pop computer shop yesterday I got the impression these might not really exist any more. If I make my own I need a material with these qualities: Block or reduce ultraviolet light which can depolymerize plastics (the sun here in Australia is much stronger than in the northern hemisphere). Block salt-laden sea air which can oxidize USB and other connectors. Not cause static electricity when covering or uncovering. Keep dust off of course (-: My setup is a laptop plugged into a wide-screen LCD with a few external drives. So I think I'd want a largish sheet to flop over the whole desk. Are such covers commonly sold these days? What material(s) should I look for which provides the listed attributes?

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