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• Help desk software - specific feature needed

  - by LunchMoney

  I am having a hard time finding help desk software that allows for drop down hyperlink selection during ticket creation. The situation is that we do external support for client systems and connect via remotely anywhere or logmein. Right now we use a poorly modified php based system that has a customer drop down menu and then a site drop down list that is then parsed by a bit of java script which opens a url. What I am looking for is the ability to store customer site URL information in the database and during the creation of a ticket be able to select the customer name and then select the site there by placing the corresponding site URL in the ticket. The support tech will then be able to click on this link to access the customer's site. Has anyone used or seen help desk software with this feature?

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• Using a second wifi router as a wireless bridge

  - by Greg-J

  I purchased a D-Link DGL-4500 to replace my aging WRT54G around a year ago, only to find it nowhere near as reliable. It's been collecting dust since. I'm wondering if there is a way to use it as a wireless bridge so I can connect it to my home network and then use it's ethernet ports to provide network access to several devices. Is this something that can be done? If not, are there devices meant for this? Any help would be appreciated.

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• Old Lock Retrofitted for Wireless and Key-free Entry

  - by Jason Fitzpatrick

  What do you do if the old key your landlord gave you is poor fit for your apartment’s lock? If you’re the geeky sort, you build a wireless unlocking module to do the work for you. Instructables user Rybitski writes: The key to my apartment never worked quite right because it is a copy of a copy of a copy. I am fairly certain that the dead bolt is original to the building and the property manager seems to have lost the original key years ago. As a result unlocking the door was always a pain. Changing the lock wasn’t an option, but eliminating the need to use a key was. To that end, he built the device seen in the video above. An Arduino Uno drives a servo which in turn opens the deadbolt. The whole thing is controlled by a simple wireless key fob. Hit up the link below for the full build guide including code. Key Fob Deadbolt [via Hack A Day] How To Delete, Move, or Rename Locked Files in Windows HTG Explains: Why Screen Savers Are No Longer Necessary 6 Ways Windows 8 Is More Secure Than Windows 7

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• DVI-D Splitter Not Working with GeForce 8400gs

  - by jimdrang

  I have a GeForce 8400gs and it has a DVI and VGA port on the back. I was using dual monitors with one VGA and one DVI cable. I wanted both displays to be digital so I bought a DVI-D splitter and put one DVI cable in each monitor, connected them to the splitter and put the single merged connection in the back of the cards DVI connection. It will not recognize the second monitor (I'm not even sure how it determined which one was the first monitor). The tech specs state that it supports "Two dual-link DVI outputs for digital flat panel display resolutions up to 2560x1600" http://www.nvidia.com/object/geforce_8400_tech_specs.html. Do I need a different converter or is my only option for dual monitors with this card one VGA, one DVI?

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• YouTube style linking inside HTML5 Video player

  - by Barney

  After a video has played on YouTube, often there will be a follow up link after the video has finished playing in the form of related videos. I'm looking to implement similar into my HTML5 Video. It would look something like this: At the moment, it seems there is nothing in the W3C spec for this (Links inside HTML5 video). Could anyone advise on a method of achieving? I have 50-100 videos on my site on which I would like to implement. Currently I'm thinking a Javascript callback which initiates the Call to action buttons, though I have a feeling this could get complicated...

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• The balance between client and server functionality

  - by Eugen Martynov

  I want to bring the discussion that started in our teams and get your opinion about it. Assume we have an user account which could have different credentials for authentication and associated email to recover. An user has possibility to do signup with an email or use his social profile to complete signup process. As an Rest API from the backend to client looks like: Create account Authorise Update user data Link social account Register email Verify email In addition our BE is distributed and divided between several services/servers/clusters. So different calls are related to different end points. In case of the social sign up some of steps should be skipped or simplified. For example, with Facebook signup we could already skip email registration and verification step (we ask email permission form user), linking the social account and pre-fill user displayed name. So we proposed to have another end point which will hide/combine different calls on BE and return whole process result to the clients. The pros for this approach: No more duplication of functionality between clients Speed up the networking and user experience The cons for this approach: Additional work for backend Probably most complex scenarios in future updates I would like to get your opinion or experience with this situation. Especially if you already experienced point #2 from against reasons.

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• IE won't load directly-linked PNGs

  - by Johannes Rössel

  I remember having this issue in the past with previous versions as well but recently it started here again. Whenever I click a link that links directly to a PNG image I get a download dialog; the browser won't display it on its own. Inline PNGs are fine, though. Any ideas what causes this? It did work in the past. Preemptive warning: I'm not looking for advice to change my browser; I'm looking for a solution to a specific problem with one piece of software. Just ignore the fact that it may have religious importance.

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• Web/Cloud Based OS with Torrent Features and Free Storage?

  - by Kristina E

  Hi, I want a web-based OS with a torrent client and I want to link it to one of the many free cloud storage solutions. I think it would be really cool to be able to check and download torrents anywhere and not use my hardware or connection until I want to transfer the files down to my actual desktop (like burning a Linux ISO or to convert the file to a IFO format). Anywyas, I created accounts at 4Shared, EyeOS, GlideOS, ADrive and iCloud and am having no luck. There is an eyeTorrent app but I can't seem to get it configured and I can't log into my cloud storage from the cloud OS. Has anyone been able to pull this off and if so would you please explain how? Thanks, Kristina

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• The Evolution of Computer Keyboards

  - by Jason Fitzpatrick

  While the basic shape of keyboards has remained largely unchanged over the last thirty years, the guts have undergone several transformations. Read on to explore the history of the computer keyboard. ComputerWorld delves into the history of the modern keyboard, including the heavy influence IBM’s extensive keyboard research on early keyboards: As far as direct influences on the modern computer keyboard, IBM’s Selectric typewriter was one of the biggest. IBM released the first model of its iconic electromechanical typewriter in 1961, a time when being able to type fast and accurately was a highly sought-after skill. Dag Spicer, senior curator at the Computer History Museum, notes that as the Selectric models rose to prominence, admins grew to love the feel of the keyboard because of IBM’s dogged focus on making the ergonomics comfortable. “IBM’s probably done more than anyone to find [keyboard] ergonomics that work for everyone,” Spicer says. So when the PC hit the scene a decade or two later, the Selectric was largely viewed as the baseline to design keyboards for those newfangled computers you could put in your office or home. Hit up the link below to continue reading about how the Selectric influenced keyboards throughout the 1980s and what replaced the crisp clacking of early IBM-styled models. 6 Ways Windows 8 Is More Secure Than Windows 7 HTG Explains: Why It’s Good That Your Computer’s RAM Is Full 10 Awesome Improvements For Desktop Users in Windows 8

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• Correct way to use Farseer Physics in XNA

  - by user1640602

  I am using Farseer Physics for my 2D sidescroller game and I'm not sure how to proceed with it. I currently have a Sprite class (handles nothing but graphics), a GameObject class (contains specific object info like hit points), a World object which contains the list of Bodies, and a Level object which contains all of these objects. Originally I was trying to keep track of the Sprites, GameObjects, and Bodies separately because I felt that would provide loose coupling but it quickly became a headache. So my new idea was to add a Sprite member to the GameObject class but I'm still not sure how to maintain the Bodies because they have to communicate with GameObject. Specifically, my issue is this: The position of the Body is used to draw the Sprite inside of the Level. In order to do that I would have to maintain a link between GameObjects and Bodies. Is this correct or is there a better way to architect my game? If any of this is unclear please ask and I'll try to clarify. Thank you in advance for any help.

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• Trying to install SawMill and getting the following error:

  - by Itai Ganot

  [root@sawmill sawmill]# ./sawmill ./sawmill: error while loading shared libraries: libldap-2.3.so.0: cannot open shared object file: No such file or directory Using yum provides libldap_r-2.3.so.0 i found that the package which includes this file is: compat-openldap-2.3.43-2.el6.i686 . After installing it i still get the error. If i use locate, i can find the file in /usr/lib, so I tried to create a symbolic link to the file from /usr/lib to /usr/lib64 but i still get the same error. I also tried setting LD_LIBRARY_PATH=/usr/lib/ and LD_LIBRARY_PATH=/usr/lib64 but it doesn't allow me to run the sawmill installation script. Anyone knows how to solve this issue?

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• file downloaded via firefox and curl have different size

  - by Arash Mousavi

  When I download a file from this link by Firefox its size is 74580 B, But when I download it by curl with exactly all of header was sent by Firefox its size is 79891 B (I copied all header from Firefox and paste it in curl command). what is the problem? If you need any additional data ask me in comment. My curl command: curl --header 'Host: members.tsetmc.com' --header 'User-Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:29.0) Gecko/20100101 Firefox/29.0' --header 'Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8' --header 'Accept-Language: en-US,en;q=0.5' --header 'Referer: http://www.tsetmc.com/Loader.aspx?ParTree=15131F' --header 'Cookie: ASP.NET_SessionId=pwzbckbdpjlzqj45vcdbd455' --header 'Connection: keep-alive' 'http://members.tsetmc.com/tsev2/excel/MarketWatchPlus.aspx?d=0' -o 'MarketWatchPlus-1393_3_14.xlsx' -L

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• Spherical to Cartesian Coordinates

  - by user1258455

  Well I'm reading the Frank's Luna DirectX10 book and, while I'm trying to understand the first demo, I found something that's not very clear at least for me. In the updateScene method, when I press A, S, W or D, the angles mTheta and mPhi change, but after that, there are three lines of code that I don't understand exactly what they do: // Convert Spherical to Cartesian coordinates: mPhi measured from +y // and mTheta measured counterclockwise from -z. float x = 5.0f*sinf(mPhi)*sinf(mTheta); float z = -5.0f*sinf(mPhi)*cosf(mTheta); float y = 5.0f*cosf(mPhi); I mean, this explains that they do, it says that it converts the spherical coordinates to cartesian coordinates, but, mathematically, why? why the x value is calculated by the product of the sins of both angles? And the z by the product of the sine and cosine? and why the y just uses the cosine? After that, those values (x, y and z) are used to build the view matrix. The book doesn't explain (mathematically) why those values are calculated like that (and I didn't find anything to help me to understand it at the first Part of the book: "Mathematical prerequisites"), so it would be good if someone could explain me what exactly happen in those code lines or just give me a link that helps me to understand the math part. Thanks in advance!

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• how to create xampp mysql remote connection within my office ,

  - by Ranjit Kumar

  Before asking this question : i have gone through this link How do I allow remote access to mysql using xampp? But i couldnt make it up !!! i have installed xampp using xamppinstaller.exe and its version is 3.1.0. i am heidisql Gui for database managament i tried the same by changing the # bind-address from "127.0.0.1" to my system ip address as # bind-address to "192.168.1.69" After changing and restarting my xampp mysql i went to other system and tried to login (hedisql) with the hostname 192.168.1.69 and it gave me an error saying Error 1130(0000): host' ....' is not allowed to connect to this mysql server. what should i do please help me !!

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• Want Google to index redirect urls

  - by Dave Goten

  I'm having issues with users who think that Google Search is the address bar. Some of the sites that link to my site use user friendly addresses with 301 redirects to pages that have less friendly URLs. So, for example if I enter www.foo.com/bar it goes to www.bar.com/page.php?some-parameters-and-utm-codes-etc usually this is done by a 301 redirect in order to keep the SEO from foo.com on bar.com and so on, which I believe is standard practice. However, lately there have been more and more people searching www.foo.com/bar instead of going to www.foo.com/bar directly and because the page /bar is nothing more than a redirect it has no SEO that I know of. Things I've thought of but haven't been able to test, because Google takes forever to update :) (and I'm lazy like that), include using Google sitemaps and having them enter their redirects as entries there. (I could see this working if they were the top search entry all the time, and it might appear as a sitelink, but I don't know if that'll make the url itself show up in searches) Using Canonical tags on my pages to the redirects they set up. Which is a nightmare in itself because of the nature of my pages. One week the www.foo.com/bar might go to www.bar.com/pageA.php the next it might goto www.bar.com/pageB.php and having to remember to take the canonical tag off of pageA, so that it doesn't get confused with pageB would be a pain. Using 302 redirects -.- So I guess the question here is, does anyone have any experience or knowledge about this? What should I do to make www.foo.com/bar show up when someone 'searches' for this redirect url?

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• How to have Windows 7 remember a password for a Domain

  - by Kelly Jones

  About eighteen months ago, I wrote a post covering how to clear saved passwords in Windows XP.  This week at work I was reminded how useful it is to not only deleted saved passwords, but to also setup wildcard credentials using this same interface. The scenario that I run into as consultant working at a client site, is that my laptop is not a member of the Windows Domain that my client uses to secure their network. So, when I need to access file shares, shared printers, or even the clients internal websites, I’m prompted for a name and password.  By creating a wildcard entry on my laptop (for the user account that the client issued to me), I avoid this prompt and can seamlessly access these resources.  (This also works when you’ve configured Outlook to access Exchange via RPC over HTTP.) How to create a credential wild card entry in Windows 7: Go to your Start Menu --> Type "user" into the Search box Click on the “Manage your credentials” in the column on the left Click on the “Add a Windows credential” link Enter the Domain (in my case my client’s domain), something like this: *.contoso.com Enter the username and password That’s it.  You should now be able to access resources in that Domain without being prompted for your name and password.  Please note: if you are required to change your password periodically for that domain, you’ll need to update your saved password as well.

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• Areca 1880ix RAID hangs

  - by Dave

  Areca RAID controller ARC-1880ix-12 (firmware 1.50) hangs when on high load. My setup is: Chenbro 3U chassis Intel S5500BC mainboard Xeon 5603 CPU 16GB of RAM 12 Seagate SAS drives ST32000645SS (2 of them as hot spare, 10 as RAID10) Mellanox Infiniband HBA card This server is working as external infiniband storage for Xen VMs. When load is quite big Areca's firmware hangs - it becomes unreachable even from Areca's ethernet adapter. After resetting the server power it returns to normal operation. While Areca is hanged I can confirm that it is powered (ethernet link is active) and Infiniband HBA works Ok. Thanks in advance for any idea or suggestion where the problem might be!

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• why is there so much variance in prices for a 2-bay NAS?

  - by jcollum

  I'm considering buying a 2bay NAS for media storage. I'm perplexed by the variety of prices. They go from about $115 to $1200. The only thing I could see that differentiated the high end drive was encryption and a dual gigabit ethernet port. I don't understand how that can add up to $800+ dollars. Clearly I should know why there's this price variance before considering buying a 2 Bay NAS. Newegg link to 2 Bay NAS Should I move this question to serverfault?

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• How to access MySQL when I delete the root user on openSUSE 11?

  - by Negin Nicki

  Unfortunately I deleted MySQL users with the command delete from mysql.user and now I can't access MySQL. I tried looking at MySQL - ERROR 1045 - Access denied, but it is not proper for me because I don't have any user for MySQL. I uninstalled and reinstalled MySQL but I can't access MySQL. What should I do? I wanted to have phpMyAdmin without login and I ruined the whole thing. After uninstalling and having no result, I tried to delete the directories of MySQL and again installing them but again no result and now I have this error: Error 2002:can't connect to local mysql server through socket /var/lib/mysql/mysql.sock I don't have any user to reset the password of, but if I have by reinstalling which I don't know how to connect to MySQL. I tried MySQL -u root I tried MySQL I tried mysqld-safe and etc in the link

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• Entity framework separating entities for product and customer specific implementation

  - by Codecat

  I am designing an application with intention into making it a product line. I would like to extend the functionality across all layers and first struggle is with domain models. For example, core functionality would have entity named Invoice with few standard fields and then customer requirements will add some new fields to it, but I don't want to add to core Invoice class. For every customer I could use customer specific DbContext and injected correct context with dependency injection. Also every customer will get they own deployment public class Product.Domain.Invoice { public int InvoiceId { get; set; } // Other fields } How to approach this problem? Solution 1 does not work since Entity Framework does not allow same simple name classes. public class CustomerA.Domain.Invoice : Product.Domain.Invoice { public User ReviewedBy { get; set; } public DateTime? ReviewedOn { get; set; } } Solution 2 Create separate table and link it to core domain table. Reusing services and controllers could be harder. public class CustomerA.Domain.CustomerAInvoice { public Product.Domain.Invoice Invoice { get; set; } public User ReviewedBy { get; set; } public DateTime? ReviewedOn { get; set; } }

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• Dropbox Doubles Referral Credit; Score 500MB for Each Friend You Refer

  - by Jason Fitzpatrick

  Dropbox is doubling the amount of free storage you get per-referral to 500MB, doubling the previous 250MB credit–better yet, the bonus is retroactive and applies to referrals you’ve already made. From the DropBox blog: How much space is that, exactly? For every friend you invite that installs Dropbox, you’ll both get 500 MB of free space. If you’ve got a free account, you can invite up to 32 people for a whopping total of 16 GB of extra space. Pro accounts now earn 1 GB per referral, for a total of 32 GB of extra space. Have you already invited a bunch of people? Don’t worry. Within a few days, you’ll get full credit for every referral that’s already been completed. Boom! Hit up the link below for the full announcement. Dropbox Referrals Now Twice As Nice [Dropbox] How to Sync Your Media Across Your Entire House with XBMC How to Own Your Own Website (Even If You Can’t Build One) Pt 2 How to Own Your Own Website (Even If You Can’t Build One) Pt 1

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• how to create java zip archives with a max file size limit [closed]

  - by Marci Casvan

  I need to write an algorithm in java (for an android app) to read a folder containing more folders and each of those containing images and audio files so the structure is this: mainDir/subfolders/myFile1.jpg It must be in java, something like perl script is not an option. It would preferably be for the compressed archive in order to squeeze as many files as possible before mailing the zip. Just a normal zip (no jar). My problem is that I need to limit the size of the archive to 16mb and at runtime, create as many archives as needed to contain all my files from my main mainDir folder. I tried several examples from the net, I read the java documentation, but I can't manage to understand and put it all together the way I need it. Has someone done this before or has a link or an example for me? I resolved the reading of the files with a recursive method but I can't write the logic for the zip creation I'm open for suggestions or better, a working example. EDIT: FileNotFoundException (no such file or directory) this was my initial post at Stack Overflow. I've got an answer to it, but I can't set the size of the ZipEntry and the logic doesn't work and also when extracting the my files from the zip I get the compression method not supported error.

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• Which approach is the most maintainable?

  - by 2rs2ts

  When creating a product which will inherently suffer from regression due to OS updates, which of these is the preferable approach when trying to reduce maintenance cost and the likelihood of needing refactoring, when considering the task of interpreting system state and settings for a lay user? Delegate the responsibility of interpreting the results of inspecting the system to the modules which perform these tasks, or, Separate the concerns of interpretation and inspection into two modules? The first obviously creates a blob in which a lot of code would be verbose, redundant, and hard to grok; the second creates a strong coupling in which the interpretation module essentially has to know what it expects from inspection routines and will have to adapt to changes to the OS just as much as the inspection will. I would normally choose the second option for the separation of concerns, foreseeing the possibility that inspection routines could be re-used, but a developer updating the product to deal with a new OS feature or something would have to not only write an inspection routine but also write an interpretation routine and link the two correctly - and it gets worse for a developer who has to change which inspection routines are used to get a certain system setting, or worse yet, has to fix an inspection routine which broke after an OS patch. I wonder, is it better to have to patch one package a lot or two packages, each somewhat less so?

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• Connecting to localhost with smartphone: possible?

  - by Arturas Molcanovas

  I am currently developing a mobile PHP project on localhost (or, to be more precise, a locally hosted website reachable at http://azgoth/) on my desktop computer and wish to check out how the design looks on my phone's various browsers, however, since the project's actually in my computer rather than the public net, I am unable to do so. Both my Desktop computer and smartphone connect to the internet via the same router, so I wondered, would it be possible to somehow make http://azgoth/ accessible to my smartphone in a similar way that my desktop computer accesses it, without making it public for everyone to see? OS: Windows XP SP 3 Service: Apache HTTPD Router: D-Link DIR-300 FTP Directory

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• Pivot Table from data with merged cells

  - by Graeme

  I have a energy spreadsheet for multiple sites. the first row has month and year. the next row has columns for date invoice received, KW hours and cost. So there are three columns for each month. I have merged the month cell across the three columns. When i create a pivot table the date kw/h and costs are labled date1, date2, etc. Can I link the months headings to the subheadings to get meaningful headings in the pivot table????

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