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  • Help yourself . if you like

    - by rachelp
    At Red Gate we enjoy talking to our customers. Really! If you've read recent blog posts by members of some of our customer-facing teams, you'll have spotted the pleasure they take in their work. In case you missed those posts, here they are: From our Finance team: Finance: Friends, not foes! From our reception desk: The Front line of Communication However, we recognise that sometimes our customers would like to be able to solve their problems or answer their questions without talking to us - they're in a hurry, it's outside office hours . or perhaps they just prefer not to pick up the phone and call.   Self-service customer care So we've begun a programme of work to enable more self-service; whether it's finding the answer to a "how do i.?" question or getting access to a record of what product licenses they own, we want to make it much easier for our customers to get hold of this information for themselves. If they want to.   Phase 1: make it easier to find information We decided to start by tackling findability. We've got loads of useful information on our website, but it's sometimes difficult to find, so we've been working on improving our site search. Step 1 has been to replace the search engine, clean up the search UI, and make it consistent across the site. We're nearly there! The idea is that if we improve the site search it will be easier - and much more pleasant - for people to find the information they need. The new search will go live some time in April, and then we'll be gathering feedback, looking at web analytics (more about this in an earlier article), and working out what improvements we still need to make. We'd love to hear what you think, so do give your feedback or drop us a line. Or pick up the phone and call, if you like.   What do you think? While I've got your attention, I'd love to hear what people think about self-service customer care. Do you like to call, email, live chat . or do you prefer to dig around and find out answers yourself? Who's getting it right: what self-service sites do you like? p.s. Watch this space for news of phase 2.

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  • links for 2010-04-23

    - by Bob Rhubart
    Lip Service: Meeting enterprise architecture communication challenges is critical. The greatest obstacle to successful enterprise architecture is the one that enjoys a good night’s sleep, loves a nice hot shower, and sometimes cheats on its diet. (tags: oracle otn oraclemagazine enterprisearchitecture communication)

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  • SQL Server Semantic Search to Find Text in External Files

    Sometimes it is necessary to search for specific content inside documents stored in a SQL Server database. Is it possible to do this in SQL Server? Can I run T-SQL queries and find content inside Microsoft Word files? Yes, now with SQL Server 2012 you can do a semantic search. 12 essential tools for database professionalsThe SQL Developer Bundle contains 12 tools designed with the SQL Server developer and DBA in mind. Try it now.

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  • 6 Simple SEO Tips

    There are a few simple steps and techniques that will allow any website owner to increase their website ranking on search engines. By following the steps below, you can get your website to the top of the list, sometimes in a matter of days! Continue below to find out how.

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  • Website Management Services

    Website management services: is the ability to maintain a website for a company, small business, or a personal website. Sometimes it is more beneficial for a small business to hire or outsource another Web company to maintain their website rather than hire a full time employee.

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  • How do I stop unity launcher icon from shaking wobbling, jumping, bouncing, running, and cavorting?

    - by ssu
    When I'm focused and working on something, sometimes an app (like update manager) will decide that it is more important than I am, and start jumping and bouncing and wobbling and waving and generally cavorting around like a spoiled, misbehaving 3-year-old. In general, being very annoying. How do I stop this behavior? I'll get to an app when I get to it - it shouldn't be so needy. I need to work, not spend all day at the service of whatever application pops up.

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  • Find out the clients of your MySQL server

    <b>Linux Admin Zone:</b> "Sometimes in large deployments, there are cases when MySQL server, setup by you long time back which has been in use by multiple teams in your organization, needs some change or update or intrupption in its service and you are in need to know how many clients are there which connects to this server."

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  • Transmission window freezes

    - by eyeinthebrick
    I'm using Xubuntu 13.10, although this problem was in 13.04 too. The thing is that Transmission window freezes sometimes and makes computer not response. This problem appears, when Transmission creates another window, e.g. for preferences, or for choosing files to be downloaded. What might be the reason for the problem? After reading similar questions, I think the reason might be that I download files to ntfs partition.

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  • SEO - Search Engine Optimization Working For You

    SEO (search engine optimization), sometimes referred to as natural or organic search optimization, website SEO, or just plain old SEO, is the process of ensuring that the ranking of your website with search engines i.e. Google, Yahoo etc puts your web site near the top of searches. Natural or Organic search results are "free" i.e., you do not pay for a listing in the search results pages for your keywords. This means you need to do all the work.

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  • Storage Technology for the Home User

    <b>Linux Magazine:</b> "Sometimes you just have to get excited about what you can buy, hold in your hand, and use in your home machines. Let's look at some cool storage technology that the average desktop user can tackle."

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  • Understanding Off Page Optimisation

    Many website owners who are doing their own SEO may have amazing content that is really well optimised, all the keywords in the right locations and the right amount and all live links but still have poor search engine rankings. What they sometimes miss off is "off the page optimisations".

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  • Localising Your SEO - How to Do This Successfully

    Getting to the top of the search engines for some businesses and niches can be easier than others, but sometimes it is better to concentrate your Search Engine Optimisation efforts on local searches, especially if your products are more suited to a local base. Not only is this easier than going for the national searches, it means your conversion is going to usually be higher due to the fact that local people generally prefer to purchase or use services from local businesses.

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  • When it Comes to SEO, Length Matters

    Search engine optimizing your website can sometimes seem counter-intuitive. The common misconception is to try and associate every potential keyword with your website. Wrong! It's not about quantity, it's about quality long tail phrases. Here's what you need to know.

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  • Cyber Stalking Is Not Innocent Flirtation

    Many people view cyber stalking as innocent flirtation, however, this can be a very dangerous attitude to have. What often may start out as innocent flirtation and admiration can sometimes become a v... [Author: Ed Opperman - Computers and Internet - May 30, 2010]

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  • Ask and You Shall Receive - More Links That Is!

    What do most web site owners or webmasters want? Well, other than bushel baskets full of cash, they want links! Yes, they want LINKS. Lots of inbound links... The more links the better! Sometimes it's easy to overlook the obvious and only think about the complex and complicated methods of linking strategies.

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  • GIMP 3-D, 3 Ways

    <b>LinuxPlanet: </b>"When you add text to a photo in GIMP, sometimes it comes out looking flat and boring. Today, let's explore three ways of adding an extra dimensions to your images and text."

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  • How to Dramatically Improve Search Engine Rankings

    While most conventional methods seem to work well to help you optimize your site to its fullest potential, sometimes exploring some other options does wonders to your search engine rankings. Most optimizations come in with the package of keywords, the correct niche, search engine optimization and article directories etc. and are extremely competent in handling optimization process.

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