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  • Google Chrome Extensions: Launch Event (part 3)

    Google Chrome Extensions: Launch Event (part 3) Video Footage from the Google Chrome Extensions launch event on 12/09/09. Erik Kay and Aaron Boodman, technical leads for the Google Chrome Extensions team demonstrate how to build, debug and share a Google Chrome extension. From: GoogleDevelopers Views: 2974 13 ratings Time: 08:28 More in Science & Technology

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  • StackOverflow Careers now includes user activity from CodePlex

    Stack Overflow Careers is an innovative new job site for programmers.  One thing they have recognized is that participation in open source projects is a great way for potential employers to learn more about a job candidate, and also give developers a new way of differentiating themselves with employers.  So they have now announced the ability to automatically incorporate your work on CodePlex projects into your StackOverflow Careers 2.0 profile. We provide a secure way for StackOverflow to confirm that you are indeed a member of your CodePlex projects, and then display those projects on your profile. Additionally, since StackOverflow Careers is invitation only, they have provided a mechanism where you can prequalify to join if you are an active developer on CodePlex. You can check to see if you prequalify here.

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  • Frustrated where I am, but not sure where to go with my career [closed]

    - by Tom Pickles
    I work (3 years now) as a lead developer for a team developing internal tools and websites for a customer account within large outsourcing company. I'm a self taught programmer and my previous incarnation was a 3rd line support guy, so I have a solid infrastructure knowledge. We use VB.Net/MSSQL/SSIS/SSRS ASP.NET (nTier) in house and I have about 8 years coding experience. Without going into too much detail, my boss is very ambitious and uses our team as his footing to get up the ladder. I've been in the team from the start and the only new dev's we have brought in have been people with a bit of VBA/VBScript experience, much to my chagrin, to bolster his empire. It's been a lot of hard work to bring them up to a standard, but there's still a lot for them to learn. This makes my life stressful as I always get the high profile/complex project work to do as other's simply cannot do it, or it'd take them twice/three times longer to do it. My boss is always seeking stuff for us to build for people who haven't asked for it, which usually get's thrown to me as I have the most experience and can pick new API's (etc) up quicker. He doesn't give us proper requirements, we don't get time to design properly before we code, he wants us to throw something (quick and dirty as he calls it) together so we can get it out ASAP. I take pride in my work so I like to do it properly, make my code clean, maintainable etc, and I train the other guys in the team to do the same. But, we always fall on our faces. The customer we drop the apps on say it doesn't do what they need (due to few requirements), or my boss doesn't like it/changes the spec, so we have to rework it, it get's drawn out, and it makes us and me look and feel like fools. We then get accused by boss of not being reactive enough to change. I've had enough. In order to get my skills and knowledge gap's filled, I've been reading Code Complete 2nd Ed (McConnell) and the Head First Design Patterns books. I'm forcing myself to move into C# from VB at home to broaden my horizons. I'm not sure where to go from here. I don't want to code all my life as I'd like to move into a higher level design/architects role at some point in time (I'm 35). Where do I/can I go from here?

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  • T-SQL Tuesday #31 - Logging Tricks with CONTEXT_INFO

    - by Most Valuable Yak (Rob Volk)
    This month's T-SQL Tuesday is being hosted by Aaron Nelson [b | t], fellow Atlantan (the city in Georgia, not the famous sunken city, or the resort in the Bahamas) and covers the topic of logging (the recording of information, not the harvesting of trees) and maintains the fine T-SQL Tuesday tradition begun by Adam Machanic [b | t] (the SQL Server guru, not the guy who fixes cars, check the spelling again, there will be a quiz later). This is a trick I learned from Fernando Guerrero [b | t] waaaaaay back during the PASS Summit 2004 in sunny, hurricane-infested Orlando, during his session on Secret SQL Server (not sure if that's the correct title, and I haven't used parentheses in this paragraph yet).  CONTEXT_INFO is a neat little feature that's existed since SQL Server 2000 and perhaps even earlier.  It lets you assign data to the current session/connection, and maintains that data until you disconnect or change it.  In addition to the CONTEXT_INFO() function, you can also query the context_info column in sys.dm_exec_sessions, or even sysprocesses if you're still running SQL Server 2000, if you need to see it for another session. While you're limited to 128 bytes, one big advantage that CONTEXT_INFO has is that it's independent of any transactions.  If you've ever logged to a table in a transaction and then lost messages when it rolled back, you can understand how aggravating it can be.  CONTEXT_INFO also survives across multiple SQL batches (GO separators) in the same connection, so for those of you who were going to suggest "just log to a table variable, they don't get rolled back":  HA-HA, I GOT YOU!  Since GO starts a new batch all variable declarations are lost. Here's a simple example I recently used at work.  I had to test database mirroring configurations for disaster recovery scenarios and measure the network throughput.  I also needed to log how long it took for the script to run and include the mirror settings for the database in question.  I decided to use AdventureWorks as my database model, and Adam Machanic's Big Adventure script to provide a fairly large workload that's repeatable and easily scalable.  My test would consist of several copies of AdventureWorks running the Big Adventure script while I mirrored the databases (or not). Since Adam's script contains several batches, I decided CONTEXT_INFO would have to be used.  As it turns out, I only needed to grab the start time at the beginning, I could get the rest of the data at the end of the process.   The code is pretty small: declare @time binary(128)=cast(getdate() as binary(8)) set context_info @time   ... rest of Big Adventure code ...   go use master; insert mirror_test(server,role,partner,db,state,safety,start,duration) select @@servername, mirroring_role_desc, mirroring_partner_instance, db_name(database_id), mirroring_state_desc, mirroring_safety_level_desc, cast(cast(context_info() as binary(8)) as datetime), datediff(s,cast(cast(context_info() as binary(8)) as datetime),getdate()) from sys.database_mirroring where db_name(database_id) like 'Adv%';   I declared @time as a binary(128) since CONTEXT_INFO is defined that way.  I couldn't convert GETDATE() to binary(128) as it would pad the first 120 bytes as 0x00.  To keep the CAST functions simple and avoid using SUBSTRING, I decided to CAST GETDATE() as binary(8) and let SQL Server do the implicit conversion.  It's not the safest way perhaps, but it works on my machine. :) As I mentioned earlier, you can query system views for sessions and get their CONTEXT_INFO.  With a little boilerplate code this can be used to monitor long-running procedures, in case you need to kill a process, or are just curious  how long certain parts take.  In this example, I added code to Adam's Big Adventure script to set CONTEXT_INFO messages at strategic places I want to monitor.  (His code is in UPPERCASE as it was in the original, mine is all lowercase): declare @msg binary(128) set @msg=cast('Altering bigProduct.ProductID' as binary(128)) set context_info @msg go ALTER TABLE bigProduct ALTER COLUMN ProductID INT NOT NULL GO set context_info 0x0 go declare @msg1 binary(128) set @msg1=cast('Adding pk_bigProduct Constraint' as binary(128)) set context_info @msg1 go ALTER TABLE bigProduct ADD CONSTRAINT pk_bigProduct PRIMARY KEY (ProductID) GO set context_info 0x0 go declare @msg2 binary(128) set @msg2=cast('Altering bigTransactionHistory.TransactionID' as binary(128)) set context_info @msg2 go ALTER TABLE bigTransactionHistory ALTER COLUMN TransactionID INT NOT NULL GO set context_info 0x0 go declare @msg3 binary(128) set @msg3=cast('Adding pk_bigTransactionHistory Constraint' as binary(128)) set context_info @msg3 go ALTER TABLE bigTransactionHistory ADD CONSTRAINT pk_bigTransactionHistory PRIMARY KEY NONCLUSTERED(TransactionID) GO set context_info 0x0 go declare @msg4 binary(128) set @msg4=cast('Creating IX_ProductId_TransactionDate Index' as binary(128)) set context_info @msg4 go CREATE NONCLUSTERED INDEX IX_ProductId_TransactionDate ON bigTransactionHistory(ProductId,TransactionDate) INCLUDE(Quantity,ActualCost) GO set context_info 0x0   This doesn't include the entire script, only those portions that altered a table or created an index.  One annoyance is that SET CONTEXT_INFO requires a literal or variable, you can't use an expression.  And since GO starts a new batch I need to declare a variable in each one.  And of course I have to use CAST because it won't implicitly convert varchar to binary.  And even though context_info is a nullable column, you can't SET CONTEXT_INFO NULL, so I have to use SET CONTEXT_INFO 0x0 to clear the message after the statement completes.  And if you're thinking of turning this into a UDF, you can't, although a stored procedure would work. So what does all this aggravation get you?  As the code runs, if I want to see which stage the session is at, I can run the following (assuming SPID 51 is the one I want): select CAST(context_info as varchar(128)) from sys.dm_exec_sessions where session_id=51   Since SQL Server 2005 introduced the new system and dynamic management views (DMVs) there's not as much need for tagging a session with these kinds of messages.  You can get the session start time and currently executing statement from them, and neatly presented if you use Adam's sp_whoisactive utility (and you absolutely should be using it).  Of course you can always use xp_cmdshell, a CLR function, or some other tricks to log information outside of a SQL transaction.  All the same, I've used this trick to monitor long-running reports at a previous job, and I still think CONTEXT_INFO is a great feature, especially if you're still using SQL Server 2000 or want to supplement your instrumentation.  If you'd like an exercise, consider adding the system time to the messages in the last example, and an automated job to query and parse it from the system tables.  That would let you track how long each statement ran without having to run Profiler. #TSQL2sDay

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  • Silverlight Cream for March 14, 2011 -- #1060

    - by Dave Campbell
    In this Issue: Lazar Nikolov, Rudi Grobler, WindowsPhoneGeek, Jesse Liberty, Pete Brown, Jessica Foster, Chris Rouw, Andy Beaulieu, and Colin Eberhardt. Above the Fold: Silverlight: "A Silverlight Resizable TextBlock (and other resizable things)" Colin Eberhardt WP7: "Retrofitting the Trial API" Jessica Foster Shoutouts: Rudi Grobler has a post up that's not Silverlight, but it's cool stuff you may be interested in: WPF Themes now available on NuGet From SilverlightCream.com: Simulating rain in Silverlight Lazar Nikolov has a cool tutorial up at SilverlightShow... Simulating rain. Nice demo near to top, and source code plus a very nice tutorial on the entire process. Making the ApplicationBar bindable Rudi Grobler has a couple new posts up... first this one on making the WP7 AppBar bindable... he's created 2 simple wrappers that make it possible to bind to a method... with source as usual! All about Splash Screens in WP7 – Creating animated Splash Screen WindowsPhoneGeek's latest is about splash screens in WP7, but he goes one better with animated splash screens. Lots of good information including closing points in more of a FAQ-style listing. Testing Network Availability Jesse Liberty's latest is on testing for network availability in your WP7 app. This should be required reading for anyone building a WP7 app, since you never know when the network is going to be there or not. Lighting up on Windows 7 with Native Extensions for Microsoft Silverlight Pete Brown's latest post is about the Native Extensions for Microsoft Silverlight or NESL library. Pete describes what NESL is, a link to the library, installing it, and tons more information. If you wanna know or try NESL... this looks like the place to start. Retrofitting the Trial API Jessica Foster paused on the way to shipping her WP7 app to add in the trial API code. Check out what she went through to complete that task, as she explains the steps and directions she took. Good description, links, and code. WP7 Insights #2: Creating a Splash Screen in WP7 In the 2nd post in his series on WP7 development, Chris Rouw is discussing a WP7 splash screen. He gives some good external links for references then gets right into discussing his code. Air Hockey for Windows Phone 7 Andy Beaulieu shares a tutorial he wrote for the Expression Toolbox site, using the Physics Helper Library and Farseer Physics Engine -- an Air Hockey game for WP7. A Silverlight Resizable TextBlock (and other resizable things) I think Michael Washington had the best comment about Colin Eberhardt's latest outing: "Another WOW example" ... drop this in the pretty darn cool category: an attached behavior that uses a Thumb control within a popup to adorn any UI element to allow the user to resize it! Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • Visual Dumpbin - A C# Visual GUI for Dumpbin

    Visual Dumpbin provides a visual GUI for dumpbin, the Microsoft utility for dumping PE files. The right-click menu lets you copy the output, and you can optionally undecorate C++ function names found in DLLs, and generate a C# wrapper class.

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  • Download PowerCommands for VS 2008

    - by Editor
    PowerCommands for Visual Studio 2008 is now available for free download, along with source code and a readme document. PowerCommands, is a set of useful extensions for the Visual Studio 2008 adding additional functionality to various areas of the IDE. The source code, which requires the VS SDK for VS 2008 [...]

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  • WPF TextBlock refresh in real time

    - by TheOnlyBrien
    I'm new to C#, in fact, this is one of the first projects I've tried to start on my own. I am curious why the TextBlock will not refresh with the following code? The WPF window does not even show up when I add the "while" loop to the code. I just want this to have a real time display of the days since I was born. Please help me out or give me constructive direction. using System; using System.Collections.Generic; using System.Linq; using System.Text; using System.Threading.Tasks; using System.Windows; using System.Windows.Controls; using System.Windows.Data; using System.Windows.Documents; using System.Windows.Input; using System.Windows.Media; using System.Windows.Media.Imaging; using System.Windows.Navigation; using System.Windows.Shapes; namespace daysAliveWPF { /// <summary> /// Interaction logic for MainWindow.xaml /// </summary> public partial class MainWindow : Window { public MainWindow() { InitializeComponent(); DateTime myBirthday = new DateTime(1984, 01, 19); while (true) { TimeSpan daysAlive = DateTime.Now.Subtract(myBirthday); MyTextBlock.Text = daysAlive.TotalDays.ToString(); } } } } Similar code has worked in a Console Window application, so I don't understand what's going on here. Console Application code snip that did work is: using System; using System.Collections.Generic; using System.Linq; using System.Text; using System.Threading.Tasks; namespace DisplayRealTime { class Program { static void Main(string[] args) { DateTime myBirthday = new DateTime(1984, 06, 19); while (true) { TimeSpan daysAlive = DateTime.Now.Subtract(myBirthday); Console.Write("\rTotal Days Alive: {0}", daysAlive.TotalDays.ToString(".#####")); } } } } Thank you!

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  • Silverlight Cream for May 22, 2010 -- #867

    - by Dave Campbell
    In this Issue: Michael Washington, Xianzhong Zhu, Jim Lynn, Laurent Bugnion, and Kyle McClellan. A ton of Shoutouts this time: Cigdem Patlak (CrocusGirl) is interviewed about Silverlight 4 on Channel 9: Silverlight discussion with Cigdem Patlak Timmy Kokke has material up from a presentation he did, and check out the SilverAmp project he's got going: Code & Slides – SDE – What’s new in Silverlight 4 Graham Odds at ScottLogic has an interesting post up: Contextual cues in user interface design Einar Ingebrigtsen is discussing Balder licensing and is asking for input: Balder - Licensing SilverLaw has updated two of his stylings at the Expression Gallery to Silverlight 4: ChildWindow and Accordion Styling Silverlight 4 Keep this page bookmarked -- it's the only page you'll need for Silverlight and Expression links.. well, that and my blog :) .. from Adam Kinney: Silverlight and Expression Blend Jeremy Boyd and John-Daniel Trask have some sweet-looking controls in their new release: Introducing Silverlight Elements 1.1 Matthias Shapiro entered the Design for America competition with his Recovery Review: A Silverlight Sunlight Foundation Visualization Project be sure to check out his blog post about it -- there's a link at the bottom. Koen Zwikstra announed a new release: Document Toolkit 2 Beta 1 available ... built for SL4 and lots of features -- check out the blog post. From SilverlightCream.com: Simple Example To Secure WCF Data Service OData Methods Michael Washington has a follow-on tutorial up on WCF Data Security with OData -- essentially this is the 'securing the data' part ... the Silverlight part was in the previous post... all code is available. Developing Freecell Game Using Silverlight 3 Part 1 Xianzhong Zhu has the first of a two-part tutorial up on building Freecell in Silverlight 3 ... yeah... SL3 -- oh, can you say WP7?? :) Silverlight Top Tip: Startup page for Navigation Apps Jim Lynn has detailed how to go straight to a specific page you're working on in a complex Silverlight app say for debug purposes rather than page/page/page ... I was just thinking yesterday about putting a shortcut on my taskbar for something similar in .NET :) Handling DataGrid.SelectedItems in an MVVM-friendly manner Laurent Bugnion responded with code to a question about getting a DataGrid's SelectedItems into the ViewModel in MVVMLight. Demo code available too. RIA Services and Windows Live ID Kyle McClellan has a post up discussing using LiveID and RIA Services and Silverlight. Lots of external links sprinkled around. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • YouTube Developers Live: Freebase API for YouTube Developers

    YouTube Developers Live: Freebase API for YouTube Developers In this video, a special guest from the Freebase team, Shawn Simister is giving an overview of the Freebase and Topics API for YouTube API V3. To learn more about the Freebase API, see wiki.freebase.com For YouTube API V3, you can find more information here: developers.google.com Catch us live on Wednesdays, 10am Pacific at developers.google.com From: GoogleDevelopers Views: 87 18 ratings Time: 28:00 More in Science & Technology

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  • Google I/O 2012 - Best Practices for Maps API Developers

    Google I/O 2012 - Best Practices for Maps API Developers Susannah Raub, Jez Fletcher The Google Maps API makes it easy to add simple maps to your applications, but we want to take you to the next level. In this session we reveal our recommended best practices for Maps API developers, including developer tools, testing, and API features that will save you time, avoid a headache or two, and delight your users. For all I/O 2012 sessions, go to developers.google.com From: GoogleDevelopers Views: 400 8 ratings Time: 48:52 More in Science & Technology

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  • Dartisans Ep. 7 - Dart news and special guests

    Dartisans Ep. 7 - Dart news and special guests In this episode of Dartisans, we talk to Kevin Moore and Bob Nystrom about the latest language changes as Dart heads to M1. We'll also chat about Dart's package manager and Kevin's proposed package structure. If we're lucky, we'll get a sneak peek at the Seattle Dart Hackathon (on July 14th) and Bob's Dart talk at OSCON. Learn more at www.dartlang.org From: GoogleDevelopers Views: 211 12 ratings Time: 42:04 More in Science & Technology

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  • Resizing text in an HTML 5 page using JQuery

    - by nikolaosk
    This is going to be the ninth post in a series of posts regarding HTML 5. You can find the other posts here, here , here , here, here , here , here and here.In this post I will demonstrate how to implement a very common feature found in websites today, enabling the visitor to increase or decrease the font size of a page. You can use the JQuery code I will write in this post for HTML pages which do not follow the HTML 5 standard. As I said earlier we need to write JavaScript to implement this functionality.I will use the very popular JQuery Library. Please download the library (minified version) from http://jquery.com/downloadIn this hands-on example I will be using Expression Web 4.0.This application is not a free application. You can use any HTML editor you like.You can use Visual Studio 2012 Express edition. You can download it here. The HTML markup for the page follows. <!DOCTYPE html><html lang="en">  <head>    <title>HTML 5, CSS3 and JQuery</title>        <meta http-equiv="Content-Type" content="text/html;charset=utf-8" >    <link rel="stylesheet" type="text/css" href="style.css">     <script type="text/javascript" src="jquery-1.8.2.min.js">        </script><script type="text/javascript">$(function() {    $('a').click(function() {        var getfont = $('p').css('font-size');        var mynum = parseFloat(getfont, 10);        var newmwasure = getfont.slice(-2);                $('p').css('font-size', mynum / 1.2 + newmwasure);                if(this.id == 'increase') {            $('p').css('font-size', mynum * 1.4 + newmwasure);        }     })    })</script>       </head>  <body>      <div id="header">      <h1>Learn cutting edge technologies</h1>      <h2>HTML 5, JQuery, CSS3</h2>    </div>    <div id="resize">    <a href="" id="increase">Increase Font</a>       |        <a href="" id="decrease">Decrease Font</a>        </div>        <div id="main">          <h2>HTML 5</h2>                        <article>          <p>            HTML5 is the latest version of HTML and XHTML. The HTML standard defines a single language that can be written in HTML and XML. It attempts to solve issues found in previous iterations of HTML and addresses the needs of Web Applications, an area previously not adequately covered by HTML.          </p>          </article>      </div>             </body>  </html>  There is nothing difficult or fancy in the HTML markup above. I have a link to the external JQuery library and the JQuery code is included inside the .html page.I have two links on this page that will increase/decrease the font size of the contents enclosed inside the <p></p> tags.Let me explain what the JQuery code does.When the user clicks on the link, I store in a variable the current font size of the <p> element that I get back from the CSS function. var getfont = $('p').css('font-size'); So now we have the original value. That will return a value like "16px" "1.2em".Then I need to get the unit of measurement (px,em).I use the slice() function. var newmwasure = getfont.slice(-2); Then I want to get only the numeric part of the returning value.I do that using the parseFloat() function.Have a look at the parseFloat() function.Finally with this bit of code I choose a ratio (I am devising a very simple algorithm for increasing and decreasing) and apply it to the <p> element. I still use the CSS function. You can get but also set the font size for a particular element with the CSS function.So I check for the id=increase and if this matches I will increase the font size of the <p> element.If it does not match we will decrease the font size.   $('p').css('font-size', mynum / 1.2 + newmwasure);                if(this.id == 'increase') {            $('p').css('font-size', mynum * 1.4 + newmwasure);  The code for the css file (style.css) followsbody{background-color:#eaeaea;}p{font-size:0.8em;font-family:Tahoma;}#resize{width:200px;background-color:#dadada;}#resize a {text-decoration:none;}The above CSS rules are very easy to understand. Now I save all my work.I view my page on the browser for the first time.Have a look at the picture below Now I increase the font size by clicking the respective linkHave a look at the picture below  Finally I decrease the font size by clicking on the respective linkHave a look at the picture below   Once more we see that the power and simplicity of JQuery library enables us to write less code but accomplish a lot at the same time. Hope it helps!!  

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  • GDD-BR 2010 [2G] So What's A Web App? Introduction to the Chrome Web Store

    GDD-BR 2010 [2G] So What's A Web App? Introduction to the Chrome Web Store Speaker: Eric Bidelman Track: Chrome and HTML5 Time slot: G [16:30 - 17:15] Room: 2 Level: 151 What does it mean to install a web app? This session will give an overview of how to build a beautiful application for the Chrome Web Store, monetize, and distribute it to 70 million users! From: GoogleDevelopers Views: 146 3 ratings Time: 38:57 More in Science & Technology

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  • 7 Reasons for Abandonment in eCommerce and the need for Contextual Support by JP Saunders

    - by Tuula Fai
    Shopper confidence, or more accurately the lack thereof, is the bane of the online retailer. There are a number of questions that influence whether a shopper completes a transaction, and all of those attributes revolve around knowledge. What products are available? What products are on offer? What would be the cost of the transaction? What are my options for delivery? In general, most online businesses do a good job of answering basic questions around the products as the shopper engages in the online journey, navigating the product catalog and working through the checkout process. The needs that are harder to address for the shopper are those that are less concerned with product specifics and more concerned with deciding whether the transaction met their needs and delivered value. A recent study by the Baymard Institute [1] finds that more than 60% of ecommerce site visitors will abandon their shopping cart. The study also identifies seven reasons for abandonment out of the commerce process [2]. Most of those reasons come down to poor usability within the commerce experience. Distractions. External distractions within the shopper’s external environment (TV, Children, Pets, etc.) or distractions on the eCommerce page can drive shopper abandonment. Ideally, the selection and check-out process should be straightforward. One common distraction is to drive the shopper away from the task at hand through pop-ups or re-directs. The shopper engaging with support information in the checkout process should not be directed away from the page to consume support. Though confidence may improve, the distraction also means abandonment may increase. Poor Usability. When the experience gets more complicated, buyer’s remorse can set in. While knowledge drives confidence, a lack of understanding erodes it. Therefore it is important that the commerce process is streamlined. In some cases, the number of clicks to complete a purchase is lengthy and unavoidable. In these situations, it is vital to ensure that the complexity of your experience can be explained with contextual support to avoid abandonment. If you can illustrate the solution to a complex action while the user is engaged in that action and address customer frustrations with your checkout process before they arise, you can decrease abandonment. Fraud. The perception of potential fraud can be enough to deter a buyer. Does your site look credible? Can shoppers trust your brand? Providing answers on the security of your experience and the levels of protection applied to profile information may play as big a role in ensuring the sale, as does the support you provide on the product offerings and purchasing process. Does it fit? If it is a clothing item or oversized furniture item, another common form of abandonment is for the shopper to question whether the item can be worn by the intended user. Providing information on the sizing applied to clothing, physical dimensions, and limitations on delivery/returns of oversized items will also assist the sale. A photo alone of the item will help, as it answers some of those questions, but won’t assuage all customer concerns about sizing and fit. Sometimes the customer doesn’t want to buy. Prospective buyers might be browsing through your catalog to kill time, or just might not have the money to purchase the item! You are unlikely to provide any information in contextual support to increase the likelihood to buy if the shopper already has no intentions of doing so. The customer will still likely abandon. Ensuring that any questions are proactively answered as they browse through your site can only increase their likelihood to return and buy at a future date. Can’t Buy. Errors or complexity at checkout can be another major cause of abandonment. Good contextual support is unlikely to help with severe errors caused by technical issues on your site, but it will have a big impact on customers struggling with complexity in the checkout process and needing a question answered prior to completing the sale. Embedded support within the checkout process to patiently explain how to complete a task will help increase conversion rates. Additional Costs. Tax, shipping and other costs or duties can dramatically increase the cost of the purchase and when unexpected, can increase abandonment, particularly if they can’t be adequately explained. Again, a lack of knowledge erodes confidence in the purchase, and cost concerns in particular, erode the perception of your brand’s trustworthiness. Again, providing information on what costs are additive and why they are being levied can decrease the likelihood that the customer will abandon out of the experience. Knowledge drives confidence and confidence drives conversion. If you’d like to understand best practices in providing contextual customer support in eCommerce to provide your shoppers with confidence, download the Oracle Cloud Service and Oracle Commerce - Contextual Support in Commerce White Paper. This white paper discusses the process of adding customer support, including a suggested process for finding where knowledge has the most influence on your shoppers and practical step-by-step illustrations on how contextual self-service can be added to your online commerce experience. Resources: [1] http://baymard.com/checkout-usability [2] http://baymard.com/blog/cart-abandonment

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  • Movilidad y el modelo de computación en la nube como el actual paradigma tecnológico

    Movilidad y el modelo de computación en la nube como el actual paradigma tecnológico En este programa presentaremos una visión general de las oportunidades tecnológicas que favorecen la generación de emprendimientos regionales desde el equipo de relaciones para desarrolladores de la región de sur de Latinoamérica. Trataremos escenarios tecnológicos y principalmente el impacto de la movilidad y el modelo de computación en la nube, finalmente analizaremos las oportunidades más importantes junto a diversos referentes regionales. Tecnología, desafíos, opiniones y todo el ecosistema representado por la pasión y el talento regional. From: GoogleDevelopers Views: 0 0 ratings Time: 00:00 More in Education

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