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• Suggestions for a Live chat software on websites for customer support?

  - by Munish Goyal

  Recommendations needed. We want to get in touch with customers via live chat. Requirements: chat window customisable to mingle with website theme (colors etc) preferably the window should be within webpage and not only pop-out/popup. ease of use by customer minimally intrusive should have triggers/Alerts to backend side. for ex: user is unable to fill-up signup form or something, we should be able to offer help to user and this chat window automatically shows to user. What is the cost ? UPDATE: After R&D we also narrowed down to comm100 and liveperson, and we will go with comm100. LP is best commerical soln. but comm100 is a good free soln. We go with comm100 as starting point. But it gives out exceptions alerts sometimes in the dashboard. Can it be configured for chat invitations triggered on certain conditions. Currently only a timebased trigger is available. Any other major difference between these two ?

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• generating maps

  - by gardian06

  This is a conglomeration question when answering please specify which part you are addressing. I am looking at creating a maze type game that utilizes elevation. I have a few features I would like to have, but am unsure as to some of the implementation. I have done work doing fileIO maze generation (using a key to read the file, and then generate the level based on that file), but I am unsure how to think about this with elevation in the mix. I think height maps might be a good approach, but don't know how to represent them effectively. for a height map which is more beneficial XML(containing h[u,v] data and key definition), CSV (item1 is key reference, item2 is elevation), or another approach that I have not thought of yet? When it comes to placing the elevation values themselves what kind of deltah values are appropriate to have it noticeable at about a 60degree angle while not really effecting gravity driven physics (assuming some effect while moving up/down hill)? I am thinking of maybe going to procedural generation at some point, but am wondering if it is practical to have a procedurally generated grid (wall squares possibly same dimensions as the open space squares), or if designing to a thin wall open spaces is better? this decision will effect the amount of work need on the graphics end for uniform vs. irregular walls. EDIT: game will be a elevation maze shooter. levels/maps will be mazes with elevation the player has to negotiate. elevations will have effects on "combat" vision, and movement

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• Quick change of SSH tunnel port forwarding options for SOCKS proxy

  - by user1335897

  The goal is to have access to internet thru SSH tunneling to SOCKS proxy. Me - ssh-on-my-vps - SOCKS proxy - internet Thing is I want to be able to quickly change the SOCKS proxy in this chain. If I use port forwarding on ssh, I assume I have to re-establish SSH tunnel with new SOCKS proxy address in parameters whenever I want to change proxy. Is that right? If it is, then I probably should always point SSH tunnel to localhost listening proxy server which will send requests to specified SOCKS proxy. So what local proxy I should choose that allows to easily change the destination SOCKS proxy via maybe reading from local file where I would put the SOCKS proxy address or via specifying new SOCKS address in its web-admin page?

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• Losing partitions after every reboot

  - by Winston Smith

  I have an Acer laptop with one hard disk, which up until yesterday had 4 partitions: Recovery Partition (13GB) C: (140GB) D: (130GB) OEM Partition (10GB) I read that the OEM partition has all the stuff needed to restore the laptop to the factory settings, but since I'd already created restore disks and I needed the space, I wanted to get rid of it. Yesterday, I used diskpart to do that. In diskpart, I selected the OEM partition and issued the delete partition override command which removed it. Then I extended the D: partition into the unused space using windows disk management. Everything worked fine, until I rebooted my laptop, at which point the D: drive vanished. Looking in windows disk management again, I can see that there's an OEM partition of 140GB, which is obviously my D: drive. So I used EASEUS Partition Master and assigned a drive letter to the 'OEM' partition and I was able to access my files again. However, every time I reboot, it reverts back. How do I fix this permanently?

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• Mac OS X Server 10.6.6 "disables" CPU in VMware Fusion

  - by wjlafrance

  Hello! I installed Mac OS X Server 10.6.0 in VMWare Fusion the other night and it worked perfectly, until I ran Software Update. I upgraded to 10.6.6 through the combo updater, and now when I start the VM it says: "The CPU has been disabled by the guest operating system. You will need to power off or reset the virtual machine at this point." I've switched the operating system in the options to OS X Server 32bit, 64bit, and even to Windows 7, and nothing has worked. Does anyone have any ideas?

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• How to adjust the appearance of the Unity in 12.10?

  - by piedro

  Now I updated to 12.10 and would like to adjust the desktop, well unity, appearance. I know there is the theme setting, but I cannot adjust the symbol theme or windows decoration with the systemsettings. I used to use the tool "unsettings" but it doesn't work with 12.10 anymore. Ubuntu Tweak used to be an option but at this point many features are broken and a lot of settings seem to mess up my system or they don't change anything at all (I understand that there has been a design settings change - gsettings, dconf, something ...) myunity has some options to change stuff but I couldn't find it for 12.10 ... not to forget "gnome-tweak-tool" which seems to work for most settings but not for all, e.g. it doesn't change the mouse cursor and the windows decorations do not show some decorations I'd like to use and I am also afraid of messing things up because it is supposed to be used in gnomeshell ... actually as I found out right now it really messes things up: fonts get inverted, suddenly high contrast accessibility setings are used in some windows, nautilus has white fonts on white background and even the login manager is a mess now ... So: How can I adjust the theme, symbol, decorations, fonts for the normal user and for the desktop and for the applications including the applications started as sudo user? I should mention that I upgraded from 12.04 and that some applications like synaptic completely ignore any settings ... sadly it is a mess, there was a time when gnome theming was really well done and very adjustable, I wonder what happened ... Just now I read that further development of Ubuntu Tweak has been stopped. The developer announced that he won't go any further with the software and the online services ... That is sad and destroys my hope for easy appearance editing just by waiting ... has been such a nice tool for 12.04 ... r.i.p.

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• Does the term "Learning Curve" include the knowing of the gotchas?

  - by voroninp

  When you learn new technology you spend time understanding its concepts and tools. But when technology meets real life strange and not pleasant things happen. Reuqirements are often far from ideal and differ from 'classic' scenario. And soon I find myself bending the technology to my real needs. At this point I begin to know bugs of the system or that is is not so flexible as it seemed at the very begining. And this 'fighting' with technology consumes a great part of the time while developing. What is more depressing is that the bunch of such gotchas and workarounds are not concentrated at one place (book, site, etc.) And before you really confront it you cannot really ask the correct question because you do not even suspect the reason for the problem to occur (unknown-unknown). So my question consiststs of three: 1) Do you really manage (and how) to predict possible future problems? 2) How much time do you spend for finding the workaround/fix/solution before you leave it and switch to other problems. 3) What are the criteria for you to think about yourself as experienced in the tecnology. Do you take these gotchas into account?

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• verisign certificate into jboss server SSL

  - by rfders

  i'm trying to enable jboss to uses ssl protocol using a previously generated certificate from verisign, i imported both certificate, server certificate and ca certificate into the keytore file, and i configured the server.xml to use that keystore and activate ssl protocol, then when i run the jboss, I got this error "certificate or key corresponds to the SSL cipher suites which are enabled" Question, reading some post on internet, i found that every example was made it generating a Certificate Request, it stricly necesary to do that if i already have the server certificate and that CSR has to be imported into the keystore as well ? at this point i'm very confused about this issue, i tried almost every solutions posted in several forums but till now i haven't any luck !! can you give me some tips in order to solve this problem. thanks in advance this are my keystore file: Keystore type: jks Keystore provider: SUN Your keystore contains 2 entries j2ee, Dec 29, 2009, trustedCertEntry, Certificate fingerprint (MD5): 69:CC:2D:2A:2D:EF:C4:DB:A2:26:35:57:06:29:7D:4C ugent, Dec 29, 2009, trustedCertEntry, Certificate fingerprint (MD5): AC:D8:0E:A2:7B:B7:2C:E7:00:DC:22:72:4A:5F:1E:92 and my server.xml configuration:

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• Connect to CentOS LAMP instance from Windows PCs

  - by Gnanesh

  I have a CentOS 6 machine running on our network which has a simple LAMP installation on it. I have some files there which I would want to access through other Windows PC which I am able to do so using the IP address of the CentOS machine. Since the IP address of the CentOS machine also could be dynamic I would want to connect to it using the computer / host name But I am not able to do so using the computer / host name of the CentOS machine. Can someone help me point out what I may be missing and help me out to resolve this?

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• November 2012 Chicago IT Architects Group Meeting Recap

  - by Tim Murphy

  So the year is coming to an end.  A hearty few came out two days before Thanksgiving to discuss adopting agile in the enterprise.  While Norm Murrin claimed to be nervous about talking in front of a group your wouldn’t have known by his presentation.  He really made a topic that has always been hard to relate very personal.  This lead to some great discussion.  I came out of looking for ways to investigate agile further.  His presentation can be found here. This was our last meeting for the year.  We are looking forward to next year and are starting to line up some speakers and topics.  At this point we have an Azure presentation coming in February and are ironing out talks for January and March.  If your would like to join us and have topics you would like to see presented contact me through this blog.  Either leave a comment here or use the contact page.  I would love to hear from you. Have a great holiday season and we will see you next year. del.icio.us Tags: Chicago Information Technology Architects Group,CITAG,Agile,Norman Murrin

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• Windows XP Task Management: no execution

  - by Ice09

  Hi, we used the following scenario sucessfully over a long period of time: Remotely log onto a Win XP server, which is used by one user most/all of time Schedule a task using the "task planner" Task was run at "almost" each scheduled point of time (seldom it did not start, presumably when someone else was logged in). For some time now, we share the server with several users. Even though I checked an option for running independently of the logged in user, this option does not seem to work. Now, the task is seldom executed, not seldom not executed. Now, the question is: is there some other option I can't see which disables the execution OR, even better, is there some other tool which we can use for task scheduling on Win XP servers with several different users?

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• XAMPP: Access Forbidden!

  - by Yar

  I just installed a fresh XAMPP on OSX. Apache runs and I can see the splash page. I open the httpd.conf and I set both places that point to htdocs to someplace else, which results in Apache showing an "Access Forbidden!" message. I plugged my directory here: <Directory "/Applications/XAMPP/xamppfiles/htdocs"> and here: DocumentRoot "/Applications/XAMPP/xamppfiles/htdocs" Most files have permissions like -rw-r--r--, but even if I set the index.php using chmod 777 nothing changes. Strangely, I just did this whole thing with MAMP and had no problems serving that directory, but it was slow.

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• Monitoring Baseline

  - by Grant Fritchey

  Knowing what's happening on your servers is important, that's monitoring. Knowing what happened on your server is establishing a baseline. You need to do both. I really enjoyed this blog post by Ted Krueger (blog|twitter). It's not enough to know what happened in the last hour or yesterday, you need to compare today to last week, especially if you released software this weekend. You need to compare today to 30 days ago in order to begin to establish future projections. How your data has changed over 30 days is a great indicator how it's going to change for the next 30. No, it's not perfect, but predicting the future is not exactly a science, just ask your local weatherman. Red Gate's SQL Monitor can show you the last week, the last 30 days, the last year, or all data you've collected (if you choose to keep a year's worth of data or more, please have PLENTY of storage standing by). You have a lot of choice and control here over how much data you store. Here's the configuration window showing how you can set this up: This is for version 2.3 of SQL Monitor, so if you're running an older version, you might want to update. The key point is, a baseline simply represents a moment in time in your server. The ability to compare now to then is what you're looking for in order to really have a useful baseline as Ted lays out so well in his post.

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• Creating IIS Rewrite Rules

  - by Tom Bell

  I'm having a hard time converting old .htaccess rewrite rules to new IIS ones so I was wondering if anyone could point me in the right direction. Below are some example URLs I would like rewriting. http://example.org.uk/about/ Rewrites to http://example.org.uk/about/about.html ----------- http://example.org.uk/blog/events/ Rewrites to http://example.org.uk/blog/events.html ----------- http://example.org.uk/blog/2010/11/foo-bar Rewrites to http://example.org.uk/blog/2010/11/foo-bar.html The directories and file names are generic and could be anything. Any help would be greatly appreciated.

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• Need alternative to Accessibility's "Locate Pointer" to visually highlight the mouse.

  - by fred.bear

  Update: See end of quetion: A black-on-white cross-hair/I-bar mouse-pointer is soemtimes hard foe me to spot in amongst black-on-white text. I've tried "Accessibility / Mouse Accessibility / Locate Pointer" .. which will: Show pointer position when Control is presssed It works (to a point), but it does have a notable problem, which renders it inpractical. It has the uncanny side-effect of disallowing all Control key navigation while editing a file/dir name in Nautilus (F2).. Just touching the Control key drops it out of edit mode, which means I can't keyboard paste, move-L/R word etc... So, I'm looking for an alternative. I've tried Compiz's Water Effect, but I need something which is sharper, faster, and localized to the pointer. Compiz's Show Mouse (with fire) is no suitable. I'm really lookingf for an analog of "Accessibility / Locate Pointer": * ie. I hit Control (only).. and it blips a quick visual pulse. UPDATE: I've just realized why I can't find my mouse so often! ... It's because it is isn't there !!! ... Two apps I use a lot, Gedit and Konsole (KDE Terminal; it renders unicode better), ... dissolve the mouse-pointer to invisible after the first key is typed ... and Konsole does it after a few seconds of idle-time... like a video-player option: "hide the mouse".. Well I don't use the mouse much, and I thought it was juse my eyesight (which does rely a lot on Compiz's zoom)... I discovered it when I installed a "novelty" app, called Geyes from gnome-applets ("A goofy set of eyes for the GNOME panel. They follow your mouse.") ... It could follow the mouse better than me! :)

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• use subdomain on different host

  - by Roy

  I want to accomplish something that I thought was simple. My wish is as follows: I have a domainname with hosting, a WordPress multisite (with subfolder setup) installed and running: gangleri.nl. I have another domain at another host and without hosting: monas.nl I created a subdomain on gangleri.nl: monas.gangleri.nl and the domain redirects to that subdomain. Now what I want is to have monas.nl act like a website, not a website in a subdomain. I would like to have post urls as in monas.nl/posttitle. I first thought to do this with the DNS settings of Monas.nl. I now have an URL forward, CURL is not what I want and I did not manage to get A-records or CNAMEs to work. I tried using the htaccess file of the WP installation in monas.gangleri.nl. I tried 301, rewrite and whatnot, but also without success. Meanwhile, I have been reading so much that I no longer have a clue what to do. A-record doesn't sound probable, since I have no IP for the subdomain, so an A-record would point to gangleri.nl rather than using the subdomain. Also I have no idea if I should do something in the DNS settings of gangleri.nl or monas.nl, both, one of them and something somewhere else. I have the idea that I've tried everything, but the more I try and read about it, the less I can get my head around. People talking about A-records to subdomains while I can only use IPs, CNAME settings that my host doesn't support or something. Could somebody tell me if what I want is possible and if so, take me by the hand and guide me through it?

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• Why does my wifi fail to stay connected?

  - by Mark0978

  We have 5 different laptops in the house, 1 macbook, 1 Compaq, 3 dells, plus numerous little devices like ipods, squeezeboxs, squeezebox radios and controllers, you name it. All of them connect to and stay connected to the "downstairs" WIFI just fine. But my laptop (the most expensive of the lot) refuses to stay connected, preferring the much weaker and slower signal upstairs. My laptop is running Win7 (64 bit) Ultimate with an Intel 3945ABG WIFI contoller (It's a Dell Precision M6300). The WIFI Access Point is a Cisco WRT54G2 V1 with firmware: Firmware: DD-WRT v24-sp2 (10/10/09) micro Time: 11:11:10 up 42 min, load average: 0.06, 0.01, 0.00 WAN: Disabled

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• How to INF mod: Replacing 32bit dlls with 64bits

  - by Nime Cloud

  I've got a driver setup for 32 bit: An INF file and an x86 folder with two 32 bit dlls. I need to replace these 32 bit dll files with 64 bit ones. I just simply overwrite 32 bit files but no lock. How can I make 64 bit version of the driver? Update: I tried original setup files on 32 bit Windows XP, setup asks for WdfCoinstaller01009.dll, I just simply browse & point the file from somewhere on XP. ;-------------- WDF Coinstaller installation [DestinationDirs] CoInstaller_CopyFiles = 11 [silabser.Dev.NT.CoInstallers] AddReg=CoInstaller_AddReg CopyFiles=CoInstaller_CopyFiles [CoInstaller_CopyFiles] WdfCoinstaller01009.dll [SourceDisksFiles] WdfCoinstaller01009.dll=1 [CoInstaller_AddReg] HKR,,CoInstallers32,0x00010000, "WdfCoinstaller01009.dll,WdfCoInstaller" [silabser.Dev.NT.Wdf] KmdfService = silabser, silabser_wdfsect [silabser_wdfsect] KmdfLibraryVersion = 1.9

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• Windows 7- New Windows Are Not Displayed

  - by Peter

  I am running an up-to-date and OEM version of Windows 7. I have been experiencing an annoying problem for the past few weeks where new windows are not displayed 70-80% of the time. For example, when I launch notepad, the notepad window is not displayed or when I select save from the file menu, the save dialog is not displayed. The window is there, but it is not being displayed; the screen is not refreshed. The way to work around this problem is to force a system-wide refresh by pressing CTRL+SHIFT+DEL and then cancelling hiding all windows using "show desktop" then displaying the window needed via taskbar Can anyone please point me in the right direction to solving this problem? What could be causing this?

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• Ubuntu Slow - What architecture does the Windows Installer install?

  - by Benjamin Yep

  I feel absolutely limited by using Windows, and I need to switch to a Unix environment. I once installed Red Hat on my lappie (screen + external monitor setup; 4GB ram; x64; runs fast) and it worked fine, but I saw that the computer cluster that is the birthplace of my unix knowledge switched to Ubuntu, so naturally I follow. To the point. When I installed Ubuntu onto my machine via the Windows Installer, it ran quite slow. Opening Firefox takes about 8-9 seconds, it freezes up often, unable to handle its own background processes. I saw in a thread that, perhaps, it is running slow because the Windows Installer is installing an x64 version. Of course, my computer has had no performance issues in the past(except that time with the trojans but you know, know one is perfect ;) ) Anyways, I uninstalled Ubuntu, freeing up the max allocated memory it took up, and continue to be sad, trapped in my MS world with only a buggy Cygwin, any assistance is greatly appreciated! :) Thanks ~Ben

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• Setting the date format in Atlassian Crucible

  - by pwan

  When I set up a review in Atlassian Crucible, and I set a date, it displays it in DD/MM/YYYY I'd like to switch that over to MM/DD/YYYY, but I don't see anywhere in the configuration to switch that. The closest setting I see is for the timezone, which I have set to EST. I have Crucible running on a CentOS 6.2 machine that's set to UTC I'm using Crucible version 2.7.14 Build:20120612060728 2012-06-12 My locale is currently set to en_US.UTF-8 > locale | grep LC_TIME LC_TIME="en_US.UTF-8" Can someone point out how I can switch the date format in Crucible ?

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• Object construction design

  - by James

  I recently started to use c# to interface with a database, and there was one part of the process that appeared odd to me. When creating a SqlCommand, the method I was lead to took the form: SqlCommand myCommand = new SqlCommand("Command String", myConnection); Coming from a Java background, I was expecting something more similar to SqlCommand myCommand = myConnection.createCommand("Command String"); I am asking, in terms of design, what is the difference between the two? The phrase "single responsibility" has been used to suggest that a connection should not be responsible for creating SqlCommands, but I would also say that, in my mind, the difference between the two is partly a mental one of the difference between a connection executing a command and a command acting on a connection, the latter of which seems less like what I have been lead to believe OOP should be. There is also a part of me wondering if the two should be completely separate, and should only come together in some sort of connection.execute(command) method. Can anyone help clear up these differences? Are any of these methods "more correct" than the others from an OO point of view? (P.S. the fact that c# is used is completely irrelevant. It just highlighted to me that different approaches were used)

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• Internet Timeouts with TP-Link TL-WN821N v2 wireless usb stick

  - by user1622959

  A short time after accessing the internet, the browser/download times out. Before the timeout, the internet works OK briefly; afterwards, the wireless is still connected with a strong signal, but every internet access results in a timeout. When I leave the PC for a while, the internet is back just to timeout again as soon as I start using it. The same happens when I reconnect to the router. Also, when I surf the internet, it takes a couple of minutes until the timeout, but when I download something, it times out in a matter of seconds. The wireless adapter works just fine in Windows and internet via ethernet cable works just fine in Ubuntu. Does anyone have the same problem or knows a solution. I use Ubuntu 12.10 x64. The problem occurs since I installed ubuntu (which was a few days ago). Here some stuff that might be usefull: serus@serus-Ubuntu-PC:~$ lsusb Bus 002 Device 002: ID 0cf3:1002 Atheros Communications, Inc. TP-Link TL-WN821N v2 802.11n [Atheros AR9170] serus@serus-Ubuntu-PC:~$ lsmod Module Size Used by carl9170 82083 0 serus@serus-Ubuntu-PC:~$ modinfo carl9170 filename: /lib/modules/3.5.0-21- generic/kernel/drivers/net/wireless/ath/carl9170/carl9170.ko alias: arusb_lnx alias: ar9170usb firmware: carl9170-1.fw description: Atheros AR9170 802.11n USB wireless serus@serus-Ubuntu-PC:~$ iwconfig wlan0 IEEE 802.11bgn ESSID:"virginmedia0137463" Mode:Managed Frequency:2.462 GHz Access Point: A0:21:B7:F8:29:B6 Bit Rate=240 Mb/s Tx-Power=20 dBm Retry long limit:7 RTS thr:off Fragment thr:off Power Management:off Link Quality=66/70 Signal level=-44 dBm Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0 Tx excessive retries:1399 Invalid misc:18 Missed beacon:0 serus@serus-Ubuntu-PC:~$ sudo lshw -C network *-network description: Wireless interface physical id: 1 bus info: usb@2:2 logical name: wlan0 serial: 00:27:19:bb:00:19 capabilities: ethernet physical wireless configuration: broadcast=yes driver=carl9170 driverversion=3.5.0-21-generic firmware=1.9.4 ip=192.168.0.6 link=yes multicast=yes wireless=IEEE 802.11bgn

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• Connecting PS3 dualshock on Ubuntu 14.04 with 3.13.0-34-generic?

  - by 5th Wheel

  The last entries/queries I can find about PS3 dual shock controller are dealing with older kernel versions. It looks like there may still be a problem with using the PS3 dual shock via USB(or bluetooth) with 14.04? I'm only guessing because I get no sign of detection or input when I plug in the USB. When I run dmesg | grep sony [ 4687.762302] sony 0003:054C:0268.0003: can't set operational mode [ 4687.770639] sony: probe of 0003:054C:0268.0003 failed with error -38 So at this point, I don't know if it's worth running : sudo apt-get install xboxdrv I also found this article LINK but it's dated 01/2013. I was considering installing steam, and checking out some of the games. There are a few in particular I want to check out, but I'm afraid of purchasing them and then my controller does not work. I don't have a ps3, I just have the controller for Sixaxis/emulator/Android set up... I see mentions for QTsixa and xboxdrv, but the posts are at least a year old(older distibution/kernels) Ideally, I'd like to just plug in USB, and play. No Bluetooth.

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• Recommend a good DVD or BD replacement drive that can read older CD-R/DVD+R media?

  - by Irinotecan

  So I have a bunch of older CD-R (and a few DVD+R) discs that are either suffering from "bit rot", or a case of crappy no-name Chinese DVD drives being unable to read some or all of anymore. I just threw my last no-name DVD drive in the trash after it ejected a disk still spinning causing it to scratch to the point of being useless, so I'm looking for a replacement drive this time around with an eye for quality over a dirt cheap price. I'd prefer a BD drive, but I'll take any suggestions for good, reliable DVD or BD drives that people have reported having good success with for reading older burned media. Any takers?

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