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  • Installing Office 2010 through group policy without an msi

    - by Ri Caragol
    I have been breaking my head for several days now trying to install Microsoft office 2010 through group policy. Unfortunately Microsoft decided it would be fun to release office without an MSI and so I either Need to create an msi for it or Need to install it through a logon script that would run the setup.exe from a network location. Any advise would be greatlly appreciated. I tried to create a script but even though I double click it and it runs properly, it does not seem to kick in when users log in or when the machine is turned on. Also is there an easy way to create an msi?

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  • It's Raining Solaris Training

    - by rajeshr
    That the popularity of Solaris 11 is only growing is clear from how regular the training sessions have been around this product. It's such an excitement to be going around sharing knowledge on Solaris, more so to explore the nitty gritty of many new and evolving features. Trust me, it's only getting better! In the process, just like in the past I stumbled on several individuals, each teaching me a lesson or two. I'm grateful. And if I've managed to get over the laziness to come back to the web logs with a collection of class photos from the last couple of months, it's because of a sense of gratitude to all 'em in the picture below. Solaris 11 Network Administration Pilot Teach in Bangalore. Sun Identity Manager (n.k.a Oracle Waveset IDM) Deployment Fundamentals Training. I'm missing from the snap because these delegates sat well over 10,000 Kms away from where I taught this class from, but were kind enough to help me associate a face with the voice by sending me a group photograph. If you want to attend one such OU program cutting down the travel, try OU's Live Virtual Class (a.k.a LVC) . Transition to Solaris 11 in Mumbai. Solaris 11 Advanced Administration Session in Bangalore. Transition to Solaris 11 in Mumbai. Attending Gary Riseborough's Exadata Training at Singapore. Solaris 11 Advanced Administration Session in Bangalore. If only the participants of each LVC session belonged to the same location, there would've been additional three group photographs occupying this space! Thank you everyone for many many memorable moments.

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  • Why do my proxy settings keep changing?

    - by tjrobinson
    I am running Windows 7 and a few times a day the "Use a proxy server for your LAN (These settings will not apply to dial-up of VPN connections)." under "Local Area Network (LAN) Settings" checkbox becomes checked seemingly on it's own. Am I pressing some kind of hidden keyboard shortcut accidentally? What sort of applications might alter this setting and why? Unfortunately as this is a developer box, there's a lot of stuff that could be interfering, e.g. Visual Studio 2010, Windows Azure SDK and various browsers. Has anyone else come across this?

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  • IIS cannot access itself

    - by dave
    We are on a corporate network that uses ISA and I am having issues trying to not have requests go through ISA. I have IIS7 on my local Windows 7 machine that has websites and a service layer. The websites access the service layer using a xxxx.servicelayer.local address that is set up in my HOSTS file to point to 127.0.0.1. I have Windows Firewall client which I have disabled. I have tried both adding this address into IE so that it does not go through ISA and also disabled this section altogether. When the website (which is actually IIS making the request to itself) tries to access the service layer I receive an ISA error that proxy authentication has failed. Considering that everything I can see to configure is set to not go through the proxy, ISA, I cannot see how this is actually going through the proxy and giving this error. Is there something within Windows 7 that forces the proxy setting, some sort of caching or similar?

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  • Risk to native OS from Live CD?

    - by Frost Shadow
    Will booting from a Live CD (I was thinking Anonym OS) have any risk to the native OS? I wanted to try it out on my school´s computer, but I´d rather not have to explain why I accidentally reformatted the HD and deleted everything.. I know once you´ve booted the right way, it shouldn´t leave any trace on the HD, but is it possible I can push some wrong button and end up trying to overwrite the native with the Live OS? Also, since the computer itself is connected to the internet, will the network administrator be able to see that i´ve booted from a Live CD? I´m thinking yes, but just thought I´d check. Thanks for any help!

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  • EC2 server in VPC stops responding joining domain

    - by Geoff
    We have a EC2 Windows Server set up and running in our VPC, connected to our network via a Juniper 5GT. This is working well, with the tunnel up and stable. If I then join the server to our local domain, it appears to work - I can then log on using domain credentials, and use domain accounts when applying security to folders etc. After I log out, if I give it around an hour, the box becomes unresponsive. I can't ping it, although a tracert goes all the way barring the last hop - so the tunnel is ok. I can't RDP into it. If I reboot it, then it works for a while before doing the same thing. Un-joining it from the domain fixes the problem, and it stays up and stable. The event logs don't show anything obvious, at least to me. Any ideas?

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  • Can I ping via an arbitrary interface of a DD-WRT system?

    - by bytebuster
    There's a Linksys WRT54GL router with DD-WRT firmware (v23SP2). The network has a simple dual-WAN configuration (standby mode, switching by a script): ~ # ip route 192.168.3.0/24 dev br0 proto kernel scope link src 192.168.3.1 192.168.2.0/24 dev vlan2 proto kernel scope link src 192.168.2.2 192.168.1.0/24 dev vlan1 proto kernel scope link src 192.168.1.67 127.0.0.0/8 dev lo scope link default via 192.168.2.1 dev vlan2 I'm trying to ping a certain server arbitrary via vlan1 or vlan2. What I tried, as suggested here: ping -I vlan2 <address> ping 192.168.2.1 <address> In both cases ping simply exits with no error messages. Also, ping ignores many other parameters, again, by exiting silently. I failed to find any references that DD-WRT has a limited version of ping whatsoever. I also don't think it can be a permissions issue as mentioned here since the only user with DD-WRT is root. What's wrong?

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  • Safari proxy bypass for IPv6

    - by rhi
    I'm a first-time n00b on Mac (but have been doing computers since before PC's). This Mac has 2 VLANs, vlan0 in IPv4, vlan1 in IPv6. Safari can surf via IPv4 squid proxy OK. Safari can surf via IPv6 natively, if I switch off the proxy. How do I set up the Settings - Network - Interface - Advanced - Proxies to "bypass" IPv6? Current Settings include variations along the lines of ... "*.local, 10.0.0.0/8, 192.168.0.0/16, 172.16.0.0/12 , ::, ipv6 " but don't work as expected. I want Safari to go out on its own with IPv6, not crash at the proxy with "malformed URL" Thanks, //rhi

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  • Google Chrome suspicious connections

    - by Poni
    I'm using Chrome at Windows and with TCPView (of the SysInternals freeware suit) I see that chrome.exe establish connections to these IPs: 173.194.37.104 209.85.146.138 Using http://www.ipaddresslocation.org/ I check about these IPs and see they're related to Google. Now, in order to clarify, these are the exact things I do: Open up chrome, the default page is set to BLANK (i.e no homepage whatsoever). Then I get into my website which has a blank page, so no "other" http requests are made. Right from this point there is a persistent connection, usually to '173.194.37.104'. What are these?? Very suspicious.. Edit #1: - I'm in 'incognito' mode right from start, when launching Chrome, using a shortcut with the '-incognito' switch. - I've turned off all phishing protections and other "advance" features in order to reduce Chrome's network activity.

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  • Domino 8.5.3: Modify Subject of Incoming Email

    - by Void
    I am a newbie in managing and development for Domino. Recently, I have request from other teams at work to set up a filter or agent for incoming mail. This is the requirement for the request: Look for Incoming Mail addressed to #CRITICAL (mutlipurpose, internal group containing a list of engineers) For mail matching Point 1, append "For Immediate Action: " to the front of the Subject Some restrictions I have: Only the Domino server is under my charge, not to touch on network-side or other servers No 3rd party software to be installed I have gone through the configurations in the Domino server and the closest thing I have to filtering Email is the Router/SMTP Restrictions... Rules. But this is not able to fulfill Point 2 in any way. Is this even possible using just Domino server settings, or through agents?

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  • Detect damage done by virus

    - by user38471
    Hey, this morning after I went to college a virus infected my pc without any user interaction at my end. When I came home my computer was completely frozen and infected with lots of trojans. I have not typed anything important since returning so keys cannot be logged. However I want to know exactly when my computer crashed from the time of infection to see what could potentially be done remotely by a hacker. The virus my pc was diagonosed with was "fakespypro" http://www.microsoft.com/security/portal/Threat/Encyclopedia/Entry.aspx?Name=Win32%2fFakeSpypro on a fully updated windows 7 installation with firewall enabled. My computer was connected to an internal dorm room network, so probably that has had to do something with it. Any further information about how I could backtrace this virus infection or ways to discover what data might be stolen would be greatly appriciated.

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  • DB auto failover in c# does not work when the principal server physically goes offline

    - by user62521
    I'm setting up DB auto failover in C# with SQL Server 2008 and I have a 'high safety with automatic failover mirror' using a witness setup and my connection string looks like "Server=tcp:DC01; Failover Partner=tcp:DC02; database=dbname; uid=sewebsite;pwd=somerndpwd;Connect Timeout=10;Pooling=True;" During testing, when I turn off the SQL Server service on the principal server the auto failover works like a charm, but if I take the principal server offline (by shutting down the server or killing the network card) auto failover does not work and my website just times out. I found this article where the second last post suggests that its because we are using named pipes which does not work when the principal goes offline, but we force TCP in our connection string. What am I missing to get this DB auto failover working?

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  • Need advice to choose correct wi-fi drivers for Dell Vostro 3560

    - by overdriven
    I'm having problems with my Dell notebook's Wi-Fi, it can't see some of the available access points, despite they are close and I used to be connected to them yesterday. Other notebooks and my phone can see them. I believe it's a driver issue, since after installing system I haven't downloaded any network drivers. I went to Dell's website to search for them but I have no idea which should I choose. For my Dell Vostro 3560 and system Windows 8.1 64bit these are available: Intel Smart Connect Technology Application APP_iSCT_W8.1_A00_Setup-TJW84_ZPE.exe (23 MB) Vostro-3560_Network_Application_TJW84_WN_4.2.40.2418_A00.EXE (29 MB) Dell Wireless 1704 WLAN 802.11b/g/n (2.4GHz), Bluetooth v4.0+HS Driver DW1704_W8.1_A00_Setup-K1HGN_ZPE.exe (239 MB) Network_Driver_K1HGN_WN_6.30.223.143_A00.EXE (247 MB) Dell Wireless1703 802.11 b/g/n, BT4.0 + HS Driver Dell Wireless1901 802.11a/b/g/n (2.4GHz and 5GHz), Bluetooth v4.0+HS Driver DW1703_DW1901_Win8.1_A00_Setup-7FPWR_ZPE.exe (265 MB) Network_Driver_7FPWR_WN_10.0.0.263_A00.EXE (272 MB) Realtek RTL8105E/RTL8111E Ethernet Controller Driver LOM_Realtek_W8.1_A00_Setup-0XCVW_ZPE.exe (6 MB) Network_Driver_0XCVW_WN_8.018.0621.2013_A00.EXE (12 MB) Intel® Centrino® Wireless-N 2230 Bluetooth Driver BT_Intel_W8.14_A00_Setup-XR83W_ZPE.exe (31 MB) Network_Application_XR83W_WN_3.1.1307.0362_A00.EXE (37 MB)

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  • Advice on new hardware firewall for a small company server-environment

    - by Mestika
    Hi everyone, My companies currently hardware firewall (an old ZyXEL ZyWALL firewall) and is indeed requiring an update to a new firewall. It is a small company with a similar small server-environment, so the need for a huge, complex and expensive solution isn’t there but a more “straight-forward” firewall, that can provide the necessary security to our systems and block unwanted elements from the core server and only accept access through our one server which is used as an “gateway” between the Internet and our internal network. I haven’t that much experience with hardware firewalls so I’m requesting any good advice and/or knowledge on which products will be suited for our specific need. If you need more information about the specific needs we require, please let me know and I’ll provide them to you. Sincerely - Mestika

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  • Windows 7 can't copy file - Error 0x800700DF: The file size exceeds the limit allowed and cannot be saved

    - by JJGroover
    Any attempt to copy files larger than about 40 MB from a network share (a SAN running open filer / Samba) to my local machine running Windows 7 always results in the following error and the copy fails: Error 0x800700DF: The file size exceeds the limit allowed and cannot be saved. I've tried copying to my C: drive and a USB drive with the same results. Smaller files copy just fine. Clearly 40 MB is not that big of a file so I'm assuming it is some buggy interaction between windows 7 and Samba perhaps. Google has so far turned up nothing. Can anyone point me in the right direction?

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  • Accessing SQL with the PC name not the IP

    - by Cornelius
    I'm trying to connect to a SQL instance (default instance) on a machine. When using the IP of the machine it connects to the machine. Using the name of the machine on that machine you are able to establish a connection to the SQL instance but using the machine name on another PC the connection cannot be established. And gives the error A network-related or instance-specific error occurred while establishing a connection to SQL Server. ... (Microsoft Server, Error: 10060) The machine that I am trying to establish the connection from can ping the machine with the SQL instance both on the IP and on the name. Why would this be and how can I fix it? Edit: pinging the name does resolve the correct IP. Pinging the FQDN also works correctly.

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  • Touchpad right click doesn't work on HP Envy 14 beats

    - by jdrageme01
    I have Ubuntu 12.04 lts 64 bits on my HP envy 14 beats. When I try to click with the right click button it doesn't work. Only works click in the touchpad directly and with usb mouse. 00:00.0 Host bridge [0600]: Intel Corporation 2nd Generation Core Processor Family DRAM Controller [8086:0104] (rev 09) 00:01.0 PCI bridge [0604]: Intel Corporation Xeon E3-1200/2nd Generation Core Processor Family PCI Express Root Port [8086:0101] (rev 09) 00:01.1 PCI bridge [0604]: Intel Corporation Xeon E3-1200/2nd Generation Core Processor Family PCI Express Root Port [8086:0105] (rev 09) 00:01.2 PCI bridge [0604]: Intel Corporation Xeon E3-1200/2nd Generation Core Processor Family PCI Express Root Port [8086:0109] (rev 09) 00:02.0 VGA compatible controller [0300]: Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0116] (rev 09) 00:16.0 Communication controller [0780]: Intel Corporation 6 Series/C200 Series Chipset Family MEI Controller #1 [8086:1c3a] (rev 04) 00:1a.0 USB controller [0c03]: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #2 [8086:1c2d] (rev 05) 00:1b.0 Audio device [0403]: Intel Corporation 6 Series/C200 Series Chipset Family High Definition Audio Controller [8086:1c20] (rev 05) 00:1c.0 PCI bridge [0604]: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 1 [8086:1c10] (rev b5) 00:1c.4 PCI bridge [0604]: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 5 [8086:1c18] (rev b5) 00:1c.7 PCI bridge [0604]: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 8 [8086:1c1e] (rev b5) 00:1d.0 USB controller [0c03]: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #1 [8086:1c26] (rev 05) 00:1f.0 ISA bridge [0601]: Intel Corporation HM65 Express Chipset Family LPC Controller [8086:1c49] (rev 05) 00:1f.2 SATA controller [0106]: Intel Corporation 6 Series/C200 Series Chipset Family 6 port SATA AHCI Controller [8086:1c03] (rev 05) 00:1f.3 SMBus [0c05]: Intel Corporation 6 Series/C200 Series Chipset Family SMBus Controller [8086:1c22] (rev 05) 01:00.0 VGA compatible controller [0300]: Advanced Micro Devices [AMD] nee ATI Whistler [AMD Radeon HD 6600M Series] [1002:6741] 09:00.0 Network controller [0280]: Intel Corporation Centrino Ultimate-N 6300 [8086:4238] (rev 3e) 0a:00.0 Ethernet controller [0200]: Atheros Communications Inc. AR8151 v2.0 Gigabit Ethernet [1969:1083] (rev c0) 0b:00.0 USB controller [0c03]: NEC Corporation uPD720200 USB 3.0 Host Controller [1033:0194] (rev 04)

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  • Load balancing with Cisco router

    - by you8301083
    I have a Cisco router with two bonded T1's which are setup as a VPN to the main office. We need more bandwidth but can't get other connections (or it's too costly), so I would like to have a dsl connection installed. This DSL connection will run over a VPN to the same main office, but it won't be bonded with the T1's - so it won't act as a single connection. Since the three circuits won't act as a single connection (basically would be two connections 2 T1's + 1 DSL) we would have to split the network in half - but I don't want to do that. Instead, would it be possible to send all HTTP/HTTPS over the DSL connection but send all mission critical data (such as voice/active directory) over the T1's? I basically want to send specific ports over DSL and everything else over the T1's without separating half of the users traffic over the DSL and the rest over the T1's.

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  • Cannot ssh anymore into FreeBSD 7.2 home server

    - by Gabi
    Somehow sshd stopped running and no amount of start, restart or onestart will make it go again. I normally ssh into it from a dual-boot laptop computer that shows up on the network as gabi-buntu when running Ubuntu Karmic, and as gabi-pc when running Windows XP Pro. Neither my Putty connection nor the Linux terminal can establish a ssh link anymore. Upon rebooting the server, I am greeted with "/etc/rc: WARNING: run_rc_command: cannot run /usr/sbin/sshd". In addition, a message will appear saying things like rpc.statd: failed to contact host gabi-buntu RPC: port mapper failure RPC: timed out Everything else works fine. The FreeBSD 7.2 box runs a print server, a Samba server, and an Apache server for the home wiki, via https. It also serves up NFS shares for Linux clients. Any suggestions? Thank you, Gabi Huiber

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  • Help setting up wireless in Ubuntu 13.04

    - by James
    I'm having problems connecting my WIFI in Ubuntu 13.04 . So I was wondering if filling in the data manually ie: the IPv4, IPv6, the SSID and BSSID info etc. I did try this before but maybe I put in the wrong data or maybe not enough. Would that make it work? I just don't know how to find out some of the data you need to put in? I'm new and it's confusing. Does anyone know the solution? Here is lspci: james@james-MM061:~$ lspci 00:00.0 Host bridge: Intel Corporation Mobile 945GM/PM/GMS, 943/940GML and 945GT Express Memory Controller Hub (rev 03) 00:02.0 VGA compatible controller: Intel Corporation Mobile 945GM/GMS, 943/940GML Express Integrated Graphics Controller (rev 03) 00:02.1 Display controller: Intel Corporation Mobile 945GM/GMS/GME, 943/940GML Express Integrated Graphics Controller (rev 03) 00:1b.0 Audio device: Intel Corporation NM10/ICH7 Family High Definition Audio Controller (rev 01) 00:1c.0 PCI bridge: Intel Corporation NM10/ICH7 Family PCI Express Port 1 (rev 01) 00:1c.3 PCI bridge: Intel Corporation NM10/ICH7 Family PCI Express Port 4 (rev 01) 00:1d.0 USB controller: Intel Corporation NM10/ICH7 Family USB UHCI Controller #1 (rev 01) 00:1d.1 USB controller: Intel Corporation NM10/ICH7 Family USB UHCI Controller #2 (rev 01) 00:1d.2 USB controller: Intel Corporation NM10/ICH7 Family USB UHCI Controller #3 (rev 01) 00:1d.3 USB controller: Intel Corporation NM10/ICH7 Family USB UHCI Controller #4 (rev 01) 00:1d.7 USB controller: Intel Corporation NM10/ICH7 Family USB2 EHCI Controller (rev 01) 00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev e1) 00:1f.0 ISA bridge: Intel Corporation 82801GBM (ICH7-M) LPC Interface Bridge (rev 01) 00:1f.2 IDE interface: Intel Corporation 82801GBM/GHM (ICH7-M Family) SATA Controller [IDE mode] (rev 01) 00:1f.3 SMBus: Intel Corporation NM10/ICH7 Family SMBus Controller (rev 01) 03:00.0 Ethernet controller: Broadcom Corporation BCM4401-B0 100Base-TX (rev 02) 03:01.0 FireWire (IEEE 1394): Ricoh Co Ltd R5C832 IEEE 1394 Controller 03:01.1 SD Host controller: Ricoh Co Ltd R5C822 SD/SDIO/MMC/MS/MSPro Host Adapter (rev 19) 03:01.2 System peripheral: Ricoh Co Ltd R5C592 Memory Stick Bus Host Adapter (rev 0a) 03:01.3 System peripheral: Ricoh Co Ltd xD-Picture Card Controller (rev 05) 0b:00.0 Network controller: Broadcom Corporation BCM4311 802.11b/g WLAN (rev 01) Computer information: Model: Dell MM061 Mobile Intel(R) 945GM Express Chipset Family [Display adapter] (2x)

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  • What is the aim of this email? Is this a ping/sping? [closed]

    - by mplungjan
    Hi, I received this spam in my catch-all. As a webmaster of the domain it was sent to, I am really curious what the reason for this mail is. It was sent to a non-existent user "tania" on my domain - here I used mydomain.zzz - what do the sender want to achieve? Since many mail servers have stopped backscattering, not getting a bounce would not mean anything, would it? And if this is off topic, where inb the StackExchange WOULD it be on topic? Delivered-To: [email protected] Received: (qmail 8015 invoked from network); 27 Jan 2011 02:32:47 -0000 Received: from unknown (HELO p3pismtp01-021.prod.phx3.secureserver.net) ([10.6.12.26]) (envelope-sender <[email protected]>) by smtp35.prod.mesa1.secureserver.net (qmail-1.03) with SMTP for <[email protected]>; 27 Jan 2011 02:32:47 -0000 X-IronPort-Anti-Spam-Result: At4FAAlnQE1GVjtCVGdsb2JhbACWXo4gCwEWCA0YJLwyhU8EhRc Received: from mx.dt3ls.com ([70.86.59.66]) by p3pismtp01-021.prod.phx3.secureserver.net with ESMTP; 26 Jan 2011 19:32:47 -0700 Received: from 70.86.59.66 by mx.dt3ls.com (Merak 8.9.1) with ASMTP id JXF39710 for <[email protected]>; Wed, 26 Jan 2011 17:31:10 -0500 Return-Path: [email protected] Status: Message-ID: <20110126173109.4d9d6c3f2b@1c3c> From: "Tech Support" <[email protected]> To: <[email protected]> Subject: Information, as instructed. Date: Wed, 26 Jan 2011 17:31:09 -0500 X-Priority: 3 X-Mailer: General-Mailer v.3 MIME-Version: 1.0 Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Quote: I give it to you not that you may remember time, but that you might forget it now and then for a moment and not spend all your breath trying to conquer it. Because no battle is ever won he said. They are not even fought. The field reveals to a man his own folly and despair, and victory is an illusion of philosophers and fools. William Faulkner The Sound and the Fury

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  • Auto log off windows machine after certain number of minutes

    - by Marty Heath
    I have three machines on my network, two are windows xp and one is windows 7. i would like to have all three machines log a user off if they are on for more than 60 minutes. And I would like this to be applied to the machine not on a per user basis, because I do not want this policy to apply to those users on any other machine. I have installed winexit.scr on one of the machines but the problem is that I cannot change the default value of 10 minutes for the screensaver because that is controlled through group policy, and I cannot seem to find where to change that through group policy on a per machine basis NOT on a per user basis. If I have left out any details I apologize please let me know anything that is needed

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  • Virtual Machine files on ramdisk doesn't run faster than on physical disk

    - by Landy
    I installed total 36G memory (4x8G + 2x2G) in the host (Windows 7) and I used ImDisk to create a 32G ramdisk and format it to NTFS file system. Then I copied the virtual machine (in VMware Workstation format) folder, including vmx, vmdk, etc... to the new created ram disk. Then I tried to power on it in VMware Workstation. What made me surprised is that the performance is not better than before. It cost almost the same time to power on the Windows 7 VM. I check the Resource Monitor in the Windows 7 host, and the statistics of CPU, disk, network are rather normal. The memory has reported 3000+ hard fault/sec when guest OS boot then drop to 0 after the guest powered on. Any idea about this issue? I had thought the performance of ramdisk will be better than physical disk in this case. Am I wrong? Thanks.

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  • Do support sites like Stack Overflow upset the paid-support open source model?

    - by ajax81
    In order to stay relevant in the marketplace, I'm researching new business models for my software company. The open source model with paid support seems like a good fit for our product, but I have concerns about whether or not a paid support model is viable in an era where top-notch help is readily available for free on sites like those in the Stack Exchange network. Case in point -- I moved my employees to Ubuntu last year because I didn't want to pay for Win 7 licenses and new hardware (plus, the mono platform was highly attractive). My staff had no Linux experience, but were able to achieve relative competency in about 120 days with the help of AskUbuntu, Stack Overflow, and a few "For Dummies" books. We did employ an Ubuntu consultant for 7 days to provide training and support, but beyond that spent $0.00 on any kind of paid expertise. In regards to my due diligence, I ran a 3 month beta of the freemium-paid-support model with one of our smaller customers, and achieved mediocre results. I'd like to think its because our software is so stable and easy to use that the customer didn't need much paid support, but I suspect that they circumvented the terms of our SLA in the same manner that we did with the move to Ubuntu. Does anyone out there has any thoughts, advice, or experience relevant to the move I'm considering? What worked, what didn't, etc?

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  • Why The Athene Group Chose Fusion CRM

    - by Tony Berk
    A guest post by Vikas Bhambri, Managing Partner, The Athene Group This year, The Athene Group (www.theathenegroup.com) celebrated our tenth anniversary. The company has accomplished a lot in ten years overcoming a number of hurdles and challenges to have grown organically to a 150+ person global company with offices in the US, UK, and India and customers in the US, Canada, and Europe. Now more than ever with the current global landscape from an economic and competitive standpoint it was vital that we make some changes to remain successful for the next ten years. There were two key initiatives that we discussed internally that would enable us to successfully accomplish this – collaboration and the concept of “insight to action”. With our existing Oracle CRM On Demand platform we had components of this but not the full depth and breadth that we were looking for. When we started to discuss Fusion CRM we immediately saw several next generation tools that would embrace these two objectives. For a consulting and development organization the collaboration required between business development and consulting delivery is as important as the collaboration required during the projects between the project delivery and account management teams. The Activity Streams functionality in Fusion CRM immediately addressed the communication of key discussion topics and exchanges around our clients. Of course when we saw the Oracle Social Network (which is part of our Fusion CRM roadmap) we were blown away. The combination OSN and our CRM is going to make us more effective as we discuss and work cohesively on client engagements – ensuring mutual success for both Athene and our clients. When we looked at “insight to action” we saw that we had a great platform when folks were at their desks, unfortunately a lot of our business development and consulting folks are on the road. The Fusion Mobile Sales and Fusion Outlook Desktop provide information to our teams when they are on the go. So that they can provide real-time information and react to real-time information provided by their peers. We are in the early stages of our transformative experience with Fusion CRM but we believe the platform along with our people and processes are going to help us achieve our goals in the future.

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