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• Inexpensive Remote Assistance software?

  - by Jess

  Any recommendations for Remote Assistance software that does not require firewall modification for clients? To assist client with software problems and perform training, we currently use a tool called Remote Helpdesk to connect to their computers and guide them through the process. This tool was pretty cheap (~$400 onetime for 3 support staff), and worked great - the client's PC actually initiates the connection to us, so there's never any firewall issues (vs. Remote Desktop, VNC software, or many other similar tools). Unfortunately, the product doesn't work well with 64-bit O/S's and Vista in general (slows down by a factor of 10 or so). I am looking for alternatives that provide the same reverse connection capabilities to avoid firewall issues. The only solution I've found is WebEx's Remote Support, which is WAY too expensive ($449/month for us). Thanks for all the assistance!

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• Is there a way to make Apple Mail work well with Exchange server calendar?

  - by Joshua Frank

  My office uses Macs, but most of our clients use Windows and Outlook. Whenever people send invitations from Apple Mail to a Windows/Outlook machine, the invitations are garbled and look nothing like the nicely formatted invitations that Outlook people are used to. We also have no tools to view shared calendars, so we can choose mutually open time slots, and other useful calendar features that Outlook has and Apple Mail seems not to. So is there a plugin or third party program that will give Apple Mail the nice calendar features of Outlook? (By the way, I've looked into actually buying Outlook for Mac, and the pricing is kind of prohibitive, because you MUST buy the whole Office Suite, which we already have, there's no upgrade path, and there's no volume discounting.)

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• Not able to find IIS Manager and enable IIS in Windows7 Home Basic

  - by Akshay

  I enabled IIS services in the add/remove windows components. However, when i want to open the manager, the IIS Manager does not appear under the administrative tools on the control panel. If i type the shortcut "inetmgr" into the run block it doesn't find it. However, i know the service installed correctly. It is a very frustrating problem since everyone says find it here or here but no one gives any help on what to do if is doesn't appear in the said locations at all. Can anyone please help me? The system i am using is Windows 7 home basic. The service installed correctly but i cannot find the IIS Manager.

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• Running jira at jira.[my domain].com

  - by Ivan Zamylin

  I have jira installed on my server. It was running at http://[my ip address]:8100. I could manage to change it to http://jira.[my domain].com. Now after I access it at http://jira.[my domain].com, a browser path changes to http://jira.[my domain].com:8100/secure/Dashboard.jspa. Why does the port show up? Is there any way to remove 8100 port from this redirect. I'd like it to be http://jira.[my domain].com/secure/Dashboard.jspa Also my jira now responds both to jira.[my domain].com and [my ip address]:8100. The latter one is corrupted. Is it possible to stop user accessing it? Thank you!

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• how to bypass internal DNS?

  - by fabjoa

  This is about Ubuntu but should be pretty much the same on all Linux flavors. Let's say I add an entry to my /etc/hosts such as 127.0.1.12 facebook.com and an Apache virtual host such as <VirtualHost 127.0.1.12> ServerName facebook.com DocumentRoot /var/www </VirtualHost> when i open my browser and send a GET request to facebook.com, firefox will browse my /var/www folder. Question: How could I fetch (ie, using wget in bash) the real facebook.com domain - without erasing the entry in /etc/hosts nor my Apache VirtualHost -- IOW how could I bypass internal DNS?

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• Java file manager won't load in Firefox

  - by Arthur

  I am using Webmin and I can't get the file manager to load in Firefox. It is a simple, Java based file manager. When I try to load it I get the following error: This module requires java to function, but your browser does not support java Internet Explorer works fine and I have yet to try on Chrome. Java is installed and I have the same problem on Windows and Linux. Java seems to work fine with everything else, with the exception of webcams. Any advice on the issue would be appreciated. Edit: I just checked and it doesn't work in Chrome either.

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• Wireless AP Placement and Digramming

  - by Matt Simmons

  I'm trying to research the best placement of wireless APs in a given space, and I'm running into problems in gathering information. I found (what I thought was) a great source in this tech republic article: http://techrepublic.com.com/5206-6230-0.html?forumID=82&threadID=163120 While this diagram seems detailed and overall very informative, there were a lot of comments talking about how it was lacking in things like "wire racks, microwaves, concrete walls, motors..." etc. Maybe I'm rash, but I just sort of looked around my office (which is, albeit, somewhat smaller than the one diagrammed), and went "uhhh, there", and hooked up the AP. It seems to cover everywhere. I imagine if my office quadrupled in size, I'd logically divide it up and put four APs in, with a similar amount of thought devoted to each. So, suppose I had a much more complex office. What tools (both diagramming and surveying) do you use to plan your AP placement?

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• Wireless AP Placement and Digramming

  - by Matt Simmons

  I'm trying to research the best placement of wireless APs in a given space, and I'm running into problems in gathering information. I found (what I thought was) a great source in this tech republic article: http://techrepublic.com.com/5206-6230-0.html?forumID=82&threadID=163120 While this diagram seems detailed and overall very informative, there were a lot of comments talking about how it was lacking in things like "wire racks, microwaves, concrete walls, motors..." etc. Maybe I'm rash, but I just sort of looked around my office (which is, albeit, somewhat smaller than the one diagrammed), and went "uhhh, there", and hooked up the AP. It seems to cover everywhere. I imagine if my office quadrupled in size, I'd logically divide it up and put four APs in, with a similar amount of thought devoted to each. So, suppose I had a much more complex office. What tools (both diagramming and surveying) do you use to plan your AP placement?

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• Why would Firefox not be able to visit Google anymore?

  - by Edward Tanguay

  Lately I've noticed that my Firefox Browser was taking a long time when I would search Google, e.g. 3 seconds before I would see any results. If I search for a three-word phrase, it just hangs trying to connect: I removed all add-ons but it still does this. I thought it might be something with my router, but Chrome, Safari, Opera and Internet Explorer all work fine. Bing works fine in Firefox. Here's my Firefox version information: Otherwise I can still use Firefox, e.g. I'm using it to post this question, but I do notice that when I browse with it, images are often "broken" for a split second before they appear, as if it is having a hard time pulling them from a remote server. Other browsers don't do this. What could be causing Firefox to hang when searching Google?

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• Bulk Email Verification Tool

  - by JoefrshnJoeclean

  I'm looking for a bulk email validation tool to parse a list of 60K email addresses. Our company sends out 8 Million email newsletters a month via our mailing list software - MDAEMON. MDAEMON ships with a bad email address validator but I'm not quite comfortable with its results as it captures returned email addresses with SMTP errors of 500 and above. (We want to keep emails that return a Full Mailbox error or bounce backs that see us as SPAM) To further prune the list, we use Advanced Email Verifier. But I tested a random sample of this list and found a couple emails to be valid. Since our company relies heavily on traffic from our newsletters, I am wondering what other Windows-based bulk email verifier tools are out there?

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• How do I install a CentOS 5.5 in Xenserver?

  - by deweller

  When I try to install CentOS 5.5 in a new VM, I get an error that the installer is unable to retrieve stage2.img. I have verified the URL and I am able to download this file from a web browser. I suspect it is a networking/routing issue, but I can't figure out what is wrong. This is a new install of XenServer 5.6 on a new server. This server is remote, so I don't have physical access to the box - only ssh access. Can anyone give me some tips on what might be wrong here? Do I need to do something special to get a net install to work? For what its worth, I see the same error trying to install Debian Woody using a similar process. Thanks.

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• Easy Server Monitoring/Logging point in time solution?

  - by Andre Jay Marcelo-Tanner

  I managed my company's servers and I need to know if load spiked at 3am on the web or mysql server, what processes were active in apache or what queries were going on in mysql at that point in time and maybe any other information that will help me. I know all of that is in log files all over and its literally a PITA to look it all up and correlate data. isnt there 1 solution thats been invented. i know we have pingdom to monitor uptime and responsiveness. like if it has taken 30 seconds to load a page or an error was given by apache or php or mysql to the browser, i want to know that and what mysql processes were running at the time, the apache full status and maybe top output also. stuff like that also would be looking for a SAAS like cloudkick, something i dont have to spend an entire month of work hours setting up when we can pay for something cheaper.

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• How to remove password protection from compressed files

  - by Mehper C. Palavuzlar

  This has always been a problem for me for a long time. Let's see if any SuperUser can solve this: I have a directory in which there are lots of password protected .RAR files of which I know the passwords. I want to remove the password protection from all of them without extracting the contents. Since each file is larger than 1 GB, decompressing & then recompressing without password encryption is not a good option for me. How can I easily do that? I'm using WinRAR 3.80 on Win7. Any other 3rd party tools are welcomed.

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• Open FDF document on Mac

  - by Corey Floyd

  I'm having the issue documented here: http://forums.adobe.com/thread/445594 When I try to open a FDF, I just get a pop up over and over again which asks me if I want to open the form. One possible solution is downgrading to Safari 3, but that is not proven to work. I thought maybe I could get the FDF to open in FireFox, but changing the default browser does not affect Reader, it still attempts to open the FDF in Safari (strange). So, does anyone know of a way to open this form? Thanks -Corey

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• Measuring 'total bytes written' under Linux

  - by badnews

  We're quite interested in exploring the possibility of using SSD drives in a server environment. However, one thing that we need to establish is expected drive longevity. According to this article manufacturer's are reporting drive endurance in terms of 'total bytes written' (TBW). E.g. from that article a Crucial C400 SSD is rated at 72TB TBW. Do any scripts/tools exist under the Linux ecosystem to help us measure TBW? (and then make a more educated decision on the feasibility of using SSD drives)

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• Permanently change IP address on SuSE 10

  - by Long Ngo

  I am trying to change IP address of a SuSE 10 machine that is running Tomcat. I need to create a shell script to do this so could not use YaST. As some sites suggested on my Google search, I edited the files in /etc/sysconfig/network/ifcfg-eth-* to change the IP address. After that, I restarted the network service by calling /etc/init.d/network restart. The network card restarting just fine. I, then, restarted tomcat web service. However, when I browsed the new IP address using browser, I got an "Request denied" message. Can anyone please tell me how I could do this? Thanks

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• IE Kerberos failure on some machines with CNAME web server (with SPN for host's A record)

  - by Eric Thames

  It's fairly well known that IE doesn't like to do Kerberos against hosts that are registered in DNS as CNAMEs. What happens is that IE turns around and uses the underlying A record for the host for looking up the Service Principal Name (SPN). On a test network we are able to get Kerberos working by having the SPN registered for the A record of the host, so that Kerberos authentication happens successfully when accessing the web server via it's CNAME in the browser. Kerberos authentication works properly when directly accessing the web server with the A record host in the URL, but for various reasons that are beyond my control, it is desired to use the CNAME. On the production network, this same configuration fails though and I can't figure out why. Any thoughts? This is a java web application using the SPNEGO library - not IIS. Kerberos authentication is working properly in both the test and production networks (and has been confirmed to not fail back to NTLM), but the CNAME access only works in test.

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• How can I connect JConsole to WebLogic using the WL SSL Listen Port

  - by Mircea Vutcovici

  I would like to be able to use JConsole on remote WebLogic servers via the multiplexer port on SSL. Is it possible this without doing any configuration changes WebLogic? Only by adding some jars (e.g. wljmxclient.jar) or parameters to JConsole. I've tried with variations of the following command without success: $JAVA_HOME/bin/jconsole -J-Djava.class.path=$JAVA_HOME/lib/jconsole.jar:\ $JAVA_HOME/lib/tools.jar:$WL_HOME/server/lib/wljmxclient.jar \ -J-Djmx.remote.protocol.provider.pkgs=weblogic.management.remote -debug \ service:jmx:rmi:///jndi/iiop://server_name:7441/jmxrmi I think that one of the problem is that the SSL is not enabled in JConsole.

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• A record for www

  - by Manjoor

  My present DNS configuration for my website's A record is as below Name Value --------------------------- example.com 67.45.xx.xx www.example.com 67.45.xx.xx In above configuration user can open website either by example.com or by www.example.com. One of my SEO team-member argues for single point access. According to him search engine’s crawler see 2 different name with same content. It is not good and we should configure domain in such a way that if user open example.com then browser automatically get redirected to www.example.com. Now I have 2 questions Does above argument is valid? If yes then what changes I need to do in my DNS?

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• Is there a Windows equivalent of Unix 'CPU steal time'?

  - by Steffen Opel

  In order to assess performance monitoring accuracy on virtualization platforms, the CPU steal time has become an increasingly relevant metric - see EC2 monitoring: the case of stolen CPU for an instructive summary in the context of Amazon EC2 and IBM's paper on CPU time accounting for a more in-depth technical explanation (including illustrations) of the concept: Steal time is the percentage of time a virtual CPU waits for a real CPU while the hypervisor is servicing another virtual processor. Accordingly, it is exposed in most related Unix/Linux monitoring tools nowadays - see e.g. columns %steal or st in sar or top: st -- Steal Time The amount of CPU 'stolen' from this virtual machine by the hypervisor for other tasks (such as running another virtual machine). I've been unable to figure out how to capture the same metric on Windows though, is this possible already? (Ideally for the Windows 2008 Server R2 AMIs on EC2 and via a respective Windows Performance Counters of course.)

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• PHP throwing XDebug errors ONLY in command line mode...

  - by Wilhelm Murdoch

  Hey, all! I've been having a few problems running PHP-based utilities within the command line ever since I enabled the XDebug. It runs just fine when executing script through a browser, but once I try an execute a script on the command line, it throws the following errors: h:\www\test>@php test.php PHP Warning: PHP Startup: Unable to load dynamic library 'E:\development\xampplite\php\ext\php_curl.dll' - The specified module could not be found in Unknown on line 0 PHP Warning: Xdebug MUST be loaded as a Zend extension in Unknown on line 0 h:\www\test> The script runs just fine after this, but it's something I can't seem to wrap my head around. Could it be a path issue within my php.ini config? I'm not sure if that's the case considering it throws the same error no matter where I access the @php environmental variable. Also, all paths within my php.ini are absolute. Not really sure what's going on here. Any ideas? Thanks!

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• How to find and diagnose poorly-performing Firefox addins?

  - by Scott Bilas

  I use a lot of addins in my Firefox. One of them is causing periodic freezes when watching video. Super annoying. Aside from doing a binary search of disabling addins to narrow down the problem (which would take a very long time due to frequency of the freezes), are there any other options? If the problem came from the native app, then I'd just load up a profiler and see where the time is going. But it's all in Javascript. Are there any tools that exist to help figure this out? Maybe some instrumentation I can throw on a few key source files in a local build to help diagnose the problem?

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• Excel hyperlink not redirecting properly (bug?)

  - by Andrej

  I don't know is this is the right place to post this questions, but I have an excel hyperlink problem. Here's the thing. I click on let's say "A1", copy the link in it (http://www.godaddy.com/domains/searchresults.aspx?ci=54814), right click on hyperlink and copy that SAME URL as the link (if it is not automatically detected and changed). When I go to click on it, I am readirected to http://www.godaddy.com/domains/search.aspx?ci=53972. If I copy and paste the link directly into the browser, it works fine. Somebody knows what's going on? Thank you for your time. Andrej

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• The proxy server received an invalid response from an upstream server

  - by chandank

  I have tomcat server behind the apache. I am using mod_ssl and reverse proxy to the tomcat. All are running at default ports. The full error is as follow. ack Proxy Error The proxy server received an invalid response from an upstream server. The proxy server could not handle the request POST /pages/doeditpage.action. Reason: Error reading from remote server If I clean the browser cache the error goes away and comes back after few attempts. I test the same on Chrome/Firefox/IE on Windows platform. Wondering it works perfectly on Linux based Chrome/Firefox. I googled a lot there are few answers at stack overflow but I am not able to find my answer. Is this a server side problem? because so many browsers cant be wrong at same time on Windows.

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• Apache doesn't start on Windows XP Professional SP3

  - by Justin Edwards

  I have XAMPP installed on my PC, and it works fine. Every service starts fine except Apache. I went to Services in Administrative Tools, and tried to start it from there, without success. I tried XAMPP Shell to run Apache by typing: xampp_cli start apache. That didn't work, either. I also tried reinstallling XAMPP, turning my computer off/on, restoring the registry from when I first installed XAMPP when Apache worked but still, nothing changed. Any ideas as to what could be causing this problem?

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