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  • Grouping extensions in Asterisk

    - by Matt H
    We have an asterisk based phone system with multiple clients connected to it. At the moment, all the extension numbers fall in the range 100 - 9999. But, now we have an issue where a particular customer wants to come onto our service and insists on keeping their existing extension list. Is there a way of having extensions 700 for one customer, and also the same number range to another customer. But yet having them belong to a different group? I see there is a concept of groups in asterisk but none of them seem to provide a solution to this.

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  • Improved Customer Experience, but at what Cost? See the DELL Computer experience with RTD

    - by Richard Lefebvre
    We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits? That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction. What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Video link By Tony Berk on Nov 15, 2012

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  • would it be bad to put <span> tags within the <head>, for grouping meta data in schema.org format?

    - by hdavis84
    Alright, I'm currently practicing schema.org microdata, and trying to find the best route for every site I build. I have found that i can piggyback itemprops on open graph meta tags. I would like to piggyback more itemprops on opengraph meta tags. However, schema.org requires you to change itemtypes to define all aspects of a "thing". Say I'm defining a LocalBusiness. Open graph has street address, locality, and region i'd like to piggyback on. I'd have to do something like: <html lang="en" itemscope itemtype="http://schema.org/LocalBusiness"> <head> ... <meta itemprop="name" content="Business Name" /> <meta property="og:url" itemprop="url" content="http://example.com" /> <meta property="og:image" itemprop="image" content="http://example.com/logo.png" /> <span itemprop="address" itemscope itemtype="http://schema.org/PostalAddress"> <meta property="og:street-address" itemprop="streetAddress" content="1234 Amazing Rd." /> <meta property="og:locality" itemprop="addressLocality" content="Greenfield" /> <meta property="og:region" itemprop="addressRegion" content="IN" /> </span> </head> Although there's more that can be added in, this is enough of an example to show what I'm trying to achieve. I've searched the web to see if it is an issue to use spans in the head or not, because I don't want invalid markup. I know I can mark up the address information in the body of the pages, but the route above would be more efficient. Does anyone have an answer for this?

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  • So my employer wants me to do less programming and focus on IT support

    - by Rich
    I was hired into a non tech company's IT department as a programmer a few years back, and after several rounds of lay offs, we're down to a skeleton crew. I've saved the company hundreds of thousands of dollars with my projects and management has been happy with them (although most of the stakeholders have since left the company). Management now wants me to limit the programming that I do and spend most of my time on IT support: putting out fires, dealing with vendors, outsourced contractors, supporting company systems, managing projects, etc. I am a little burnt out on programming since I've been pushed pretty hard for the past several years. However, I'm not sure if this is a good career move in the long run. I'm a decent programmer (and also good with databases) but not obsessed with it to the point of coding outside of work. I'm approaching my mid 30s and there's potential ageism to deal with down the line. While I'm fortunate to have survived the lay offs, it sorta feels like my job is being "dumbed down". I have both good technical skills and people skills...but it doesn't take a genius to do what I'm doing now. And my success is being increasingly linked to others' performance rather than my own... Just looking for some advice. Is it time to move on? That's not really an easy thing to do since I'd likely have to move to another area to find another comparable tech job. Should I go after another pure technical role? Or should I stay and try to make this work? People say do what you "enjoy" but it doesn't really matter to me as long as I'm getting paid. Also the ageism thing is on the horizon and could be an issue eventually. I'm making a decent (but not great) salary. Should I chase money and maximize my income while I still have a chance? Or be happy with a moderate salary and 40 hour work week?

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  • Is there a NVIDIA driver (for a 7-series card) that will actually work for 12.10?

    - by DS13
    I see many similar topics on this, but I've tried all their suggestions, and nothing has worked. ISSUE: I do a clean install of Ubuntu 12.10. Boots fine with the “nouveau” graphics driver – graphics are very slow and choppy. The three other driver options in Ubuntu (official NVIDIA drivers), all result in a variation of the black screen on boot up. There will be NO access to a command line/GUI in anyway what-so-ever (tried every option recommended out there, but the system is unusable at this stage). I can only reinstall, and try different drivers…and I only ever get one shot at it. QUESTIONS: Does anyone know of a NVIDIA driver that will actually work with a Nvidia GeForce 7350LE? Or a 7-series card in general? This is my second computer, and I’m just trying to get a working install of Ubuntu on it. I don’t want to put much money into it, as I have seen Ubuntu run great on much older/less capable machines. I’ve got a decent Intel processor (2.3Ghz), 2GB of RAM, 320GB hard drive, 32-bit architecture, and there is no other O/S installed. It appears as if the graphics card is holding me back. Should I just buy a cheap graphics card (non-NVIDIA) to put in as a replacement? TRIED SO FAR: -all drivers available in Ubuntu *all fail -manual install of some different NVIDIA drivers *all fail -also tried installing the generic kernel, Nvidia driver doesn't work in 12.10 *no difference -every method suggested to at least get a command line after switching to a NVIDIA driver *all fail

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  • Corrupt Vista Account - With a twist

    - by oldSkool-Soldier
    I have a Windows Vista system whose profile seems to have been corrupted. Many solutions seem to indicate that you create another admin account, log in as that account, and delete the offending profile information for the account that is corrupted. Here's the twist: There are two accounts on this System - 1. Administrator Account 2. Standard Account. It's the Administrator Account which has become corrupted. If you attempted to do any user managment / attempt to create a new account under the 'Standard Account', UAC prompts for a user/pass. It has the admin account come up by default, and asking for a password (of which, there is none). When you click 'OK' - nothing happens (no doubt due to the fact that the account is corrupted, so it can't verify who or what is trying to allow the administrative privilage). Can anyone think of a way of fixing this account, or creating another administrator account to resolve this issue? Many thanks in advance.

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  • What to do when you can not type a letter in Cygwin/bash

    - by Stenemo
    I had a very strange issue that happened as I was editing .bashrc or possible .profile, which made it impossible to press the letter "a" (it is not showing up on screen, although I am able to type it in all other programs as usual. I am not sure, but I was trying to get aliases to work on my computer at the time, so it is possible that I somehow aliased a to "", although I am not sure how that would have happened. I solved this by copying all the files in "cygwin\etc\skel\" (these are the backup starting files in case you ever need to replace them) into my home folder. Just leaving this question here so that other people which run into the same problem know what to do, not sure why I am unable to press "solve your question" at the moment, but I hope that someone who reads this knows how to edit this question so that the next person with this problem knows what to do. Also, not sure if this belongs in this forum or another one, but guess it is more of a unix question.

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  • ErrorDocument 404 not found in non-existent subdomain

    - by Question Overflow
    I am trying to get the apache server to issue a custom 404 error for invalid subdomains. The following is the relevant part of the httpd configuration: Alias /err/ "/var/www/error/" ErrorDocument 404 /err/HTTP_NOT_FOUND.html.var <VirtualHost *:80> # the default virtual host ServerName site_not_found Redirect 404 / </VirtualHost> <VirtualHost *:80> ServerName example.com ServerAlias ??.example.com </VirtualHost> What I get instead is this: Not Found The requested URL / was not found on this server. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. I don't understand why a URL to non-existent-subdomain.example.com produces a 404 error without custom error as shown above while a URL to eg.example.com/non-existent-file produces the full custom 404 error. Can someone advise on this. Thanks.

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  • How to enable the flash player plugin in IE8?

    - by Nik Reiman
    I updated to IE8 the other day on my Vista laptop, mostly because Windows Update kept bugging me about it. As a Chrome user, I don't really care so much about IE8, but I do have to use it occaisionally to test website compatibility. At any rate, flash seems to be completely deactivated, and I don't see a place to re-enable it anywhere in the preferences. I've done a bit of googling on the issue, but only found information about how to disable flash, not how to actually enable it. I have the flash 10 debug player installed, and it works fine with Chrome and Firefox. What could be the matter?

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  • LAMP server has gone down a few times. Ideas for server optimization?

    - by MattB
    Hi all, Our production web server has gone down a few times over the course of the last half year. In the end, we've needed to contact the web host and have them restart as I'm unable to even SSH in. This appears to only affect the web server and not the MySQL database server which is separate. When it affects the web server, all hosted websites time out. I'd like to examine web server optimization/corrections to get to the root of this issue. Any recommendations on how to proceed with that? I'm sure log files would play a role. I'm able to find my way around a Linux-based server and make needed changes, but would be interested in any tips I may not have thought of yet. It may be best for us to speak with an outside consultant as another option. Thanks.

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  • Windows 8.1 will not boot after upgrading from Windows 8 on my PC

    - by user266969
    I have not found a fix. After running the Windows 8.1 Update from the store my computer will not boot unless In insert my recovery USB drive and try to repair. (The repair fails.) However after I power of the PC and remove the USB drive. The PC will boot correctly once. I would leave the PC on but it shuts it self off at night. (And yes I have checked my power profile, it is set to never.) The only thing I have found online is a possibly corrupt video driver. I uninstalled the video driver reboot and it did not fix the issue. Anybody have any suggestions? The PC is a HP EliteBook 8730w laptop. I had no issues with Windows 8 or the Windows 8.1 preview.

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  • FTP Active vs passive mode

    - by Dan
    I have a FTP server and while doing testing I found an odd issue that I don't understand. I send a RETR command on file "/Folder1/file.txt" and it works fine. Then I send a RETR command on file "/Folder1/SubFolder1/file.txt" and it times out on transfering the data to the client. This was in active mode. When I switch to passive mode it works fine. I understand the difference between the two modes, but what I don't understand is why it worked for one file in active mode, but not the other. I tried it a dozen times and still got the same results. Any ideas? Thanks!

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  • getting a weird error whenever I try restarting apache

    - by Binny Zupnick
    I'm trying to install apache, php5, mysql, and phpmyadmin. And I'm following a tutorial but this error keeps happening here's the error: apache2: Syntax error on line 227 of /etc/apache2/apache2.conf: Could not open configuration file /etc/phpmyadmin/apache.conf: No such file or directory Action 'configtest' failed. The Apache error log may have more information. ...fail! I've tried removing all of them and reinstalling but, to no avail. I'm pulling my hair out over this so, thanks in advance! =) edit: during the tutorial I screwed up and deleting something, lol, so I know that's the issue I just don't know what to do about it now

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  • HTTPS version of page throws 404, regular HTTP appears fine?

    - by Ryan
    I'm having a strange issue with a website in IIS on Windows Server 2003. It has a valid wild card certificate on it, however when I use HTTPS on the page I get a 404 not found. Without HTTPS it shows up fine. Also, if I go to the domain root of the site using HTTP the homepage shows up, but with HTTPS it REDIRECTS ME to a totally different website installed on the same IIS server. I am quite confused. I tried giving each site a unique IP address but it didn't change anything, I also tried changing the SSL ports, no luck. This IIS is setup to run PHP also. What could I check to resolve this?

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  • Sudden slow read & write speed on all IO

    - by user23392
    I have a custom built rig that has 2 storage drives. for OS: Western Digital 1.0TB HARD DR 64MB for other stuff: Corsair Performance 3 128GB (SSD) [ expected read speed: 400 mb/s ] The system was incredibly fast for a couple of months, then one day i was playing a game then it started to get buggy (some sounds and objects disappearing), i stopped the game and the system seemed to be unstable so i had to shut it down, next morning i couldn't start it up, it was saying something about corrupt device. I formatted both disks and installed a fresh copy of windows, all i can say that since that day the system was never like before, it takes 10 minutes to boot up (the icons and desktop slowly appear). but once it's done the slowness isn't as noticeable. Here's my benchmark on the HDD ( read speed - write speed ): And the SSD: Anyone knows what could be the issue?

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  • 12.04 Taking forever for no apparent reason

    - by Sam
    First off, I'd just like to say how much I'm loving Ubuntu so far. It's one of my first steps into Linux, but so far it's blown away Windows in almost every regard. Now, onto my problem. My brothers have some old Dell Dimensions that are barely clinging to life. They were both running XP Home Premium. The 2400 installed just fine, no issues at all. Now, the other computer, the 3000 isn't clearing the screen with the Ubuntu logo and the pulsing dots. I've tried multiple discs, including the exact same one that gave me no issue in the other computer, and I'm at a loss. Does anyone have any suggestions as to where the problem might lay? They're both 32 bit Intel processors, and it's the correct version of Ubuntu. Is it a bad disc drive? Hardware incompatibility? Thanks for any assistance that can be provided. Dell Dimension 2400 Dell Dimension 3000

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  • Putting a whole linux server under source control (git)

    - by Tobias Hertkorn
    I am thinking about putting my whole linux server under version control using git. The reason behind it being that that might be the easiest way to detect malicious modifications/rootkits. All I would naively think is necessary to check the integrity of the system: Mount the linux partition every week or so using a rescue system, check if the git repository is still untempered and then issue a git status to detect any changes made to the system. Apart from the obvious waste in disk space, are there any other negative side-effects? Is it a totally crazy idea? Is it even a secure way to check against rootkits since I most likely would have to at least exclude /dev and /proc ?

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  • PC Speaker sounds when machine locks up.

    - by d.c
    What would cause my PC speaker to sound a low frequency continuous tone as my system locks up? Generally what will happen is I'll notice the application I'm using will stop responding but explorer will be partially responsive, then after a few more actions explorer stops responding, and the last click will cause the pc speaker to emit a low constant tone as the machine locks up completely. The only resolve at that point is to restart. Its not a thermal issue, I'm reading the cpu, and hdd temps with software and hardware monitors. AV and malware scans come up clean. I've swapped out my ram, reseated all my components. Used sfc with no results. chkdisk locks up at 3% and defragmenting does the same, but I can read the drive without trouble (I know this as I've done av/malware scans and I also backed everything up since this started happening) I'm mostly just interested to learn, if anyone knows, why the pc speaker would sound during the lock up. windows xp sp2

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  • Win 2008 Server configuration

    - by user123790
    Let me preface my question by saying I'm a novice in regards to server configuration. It's been 12+ years since I've attempted this. What we (our small office) are trying to achieve is to setup a Win 2008 server (located in a home) in a home network configuration (basic wireless router w/DHCP) that we (the office) can VPN to from our office. I have installed the software, installed DHCP, removed DHCP from the router, set the scope for 100 IPs and am now looking for information as to where I go from here? I believe I need to configure DNS and possibly set up static routes on the router for the home devices that need internet? The wireless clients are not receiving IPs is the current issue that I'd like to tackle. Also, would it be feasible to use the router's DHCP to assign IPs rather than having the server do it? If so, what would be the most direct way to accomplish this? I appreciate any help in this matter. Thanks

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  • Is wrapping a third party code the only solution to unit test its consumers? [closed]

    - by Songo
    I'm doing unit testing and in one of my classes I need to send a mail from one of the methods, so using constructor injection I inject an instance of Zend_Mail class which is in Zend framework. Now some people argue that if a library is stable enough and won't change often then there is no need to wrap it. So assuming that Zend_Mail is stable and won't change and it fits my needs entirely, then I won't need a wrapper for it. Now take a look at my class Logger that depends on Zend_Mail: class Logger{ private $mailer; function __construct(Zend_Mail $mail){ $this->mail=$mail; } function toBeTestedFunction(){ //Some code $this->mail->setTo('some value'); $this->mail->setSubject('some value'); $this->mail->setBody('some value'); $this->mail->send(); //Some } } However, Unit testing demands that I test one component at a time, so I need to mock the Zend_Mail class. In addition I'm violating the Dependency Inversion principle as my Logger class now depends on concretion not abstraction. Now is wrapping Zend_Mail the only solution or is there a better approach to this problem? The code is in PHP, but answers doesn't have to be. This is more of a design issue than a language specific feature

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  • 301 redirect from HTTP to HTTPS - how to be sure Google is fetching the correct information?

    - by user33692
    I'm hoping somebody might be able to provide a bit of advice on an issue I am having. I have one site where we implemented a 301 redirect on the homepage from HTTP to HTTPS. We have links on the homepage to other parts of the site that are not under SSL (in fact there is only one other page under SSL). When I go to our Webmaster Tools account I notice that we are not being provided with any webmaster information (e.g., search queries, backlinks, etc...) related to our homepage under SSL. I performed a Fetch as Google on the homepage and the information it returned is: HTTP/1.1 301 Moved Permanently Date: Fri, 08 Nov 2013 17:26:24 GMT Server: Apache/2.2.16 (Debian) Location: https://mysite.com/ Vary: Accept-Encoding Content-Encoding: gzip Content-Length: 242 Keep-Alive: timeout=15, max=100 Connection: Keep-Alive Content-Type: text/html; charset=iso-8859-1 <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>301 Moved Permanently</title> </head><body> <h1>Moved Permanently</h1> <p>The document has moved <a href="https://mysite.com/">here</a>.</p> <hr> <address>Apache/2.2.16 (Debian) Server at mysite.com</address> </body></html> I am worried by the fact that Google fetch is not getting the correct Title tags and Meta information from our homepage and that this is hurting our search results. Additionally, I am worried that we need to do something specific with the sitemap to ensure that Google is correctly indexing all our pages and being able to flow from the HTTPS to the HTTP without issues. Does anybody have any advice on how we can correctly set this up or be sure that Google is fetching the correct information?

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  • Learning Puppet Exercise - Installing httpd package and starting service

    - by Quetzalcoatl
    I'm working my way through the Learning Puppet guide on manifests, and I am stuck on the exercise at the bottom of the page which asks you to install the httpd package and start the httpd service. So far my manifest looks like: package { 'httpd': ensure => present, } service { 'httpd': ensure => running, enable => true, } However, upon trying puppet apply on it, I get: From looking at other examples of similar manifests, I cant quite figure out what the issue is - I presume the attempt at installing the package httpd failed? Unfortunately the error message isn't particularly helpful here. Any assistance anyone can provide would be greatly appreciated. I'm running their VMWare Learning Puppet VM (PE 2.7.0) that was provided for this tutorial.

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  • Frequent occurence of FULL GC.

    - by Viji
    Hi, There is a frequent occurence of FULL GC in our system. We are using Java application running on Tomcat server. Our application is running using internal load balancer setup. We are seeing lot of Full GC's in the server logs due to which the application is hung and Proxy errors are occured. The Java parameter values we are using are: Webapp wrapper: wrapper.java.additional.4=-Xms382M wrapper.java.additional.5=-Xmx1024M Backapp wrapper: wrapper.java.additional.4=-Xms382M wrapper.java.additional.5=-Xmx1024M The error found in webapp wrapper logs: INFO | jvm 1 | 2010/11/26 09:33:19 | [PSYoungGen: 1398460K-140291K(1514624K)] 4623364K-3491394K(5009920K), 0.7285303 secs] [Times: user=1.42 sys=0.00, real=0.72 secs] INFO | jvm 1 | 2010/11/26 09:33:19 | 68539.126: [Full GC DEBUG | wrapperp | 2010/11/26 09:33:19 | send a packet PING : ping Tried to change the JVM values to increase the heap size. But of no use. I suspect that there could be some other reason other than these parameters which is causing the issue. Can anyone please help me on this?

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  • How would I measure the amount of RAM needed per Glassfish domain? [closed]

    - by oligofren
    Possible Duplicate: Can you help me with my capacity planning? In our test environment we have a lot of apps spread out over a few servers and Glassfish domains. To make versioning easier I would have liked to have one Glassfish domain per customer per app (kind of like a heavyweight version of lots of jetty instances). But I have heard that Glassfish is kind of heavy on the resources, and so I would need to measure approximately how many instances would fit in the available RAM. These are low-traffic/low load testing servers, so CPU is not really an issue, though RAM might be. How would I get an approximate measure of how much RAM is needed? This is one Glassfish 3 instance with one heavy EAR application deployed. top? jvmstats? ??

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  • How can I reduce the amount of time it takes to fully regression test an application ready for release?

    - by DrLazer
    An app I work on is being developed with a modified version of scrum. If you are not familiar with scrum, it's just an alternative approach to a more traditional watefall model, where a series of features are worked on for a set amount of time known as a sprint. The app is written in C# and makes use of WPF. We use Visual C# 2010 Express edition as an IDE. If we work on a sprint and add in a few new features, but do not plan to release until a further sprint is complete, then regression testing is not an issue as such. We just test the new features and give the app a good once over. However, if a release is planned that our customers can download - a full regression test is factored in. In the past this wasn't a big deal, it took 3 or 4 days and the devs simply fix up any bugs found in the regression phase, but now, as the app is getting larger and larger and incorporating more and more features, the regression is spanning out for weeks. I am interested in any methods that people know of or use that can decrease this time. At the moment the only ideas I have are to either start writing Unit Tests, which I have never fully tried out in a commercial environment, or to research the possibilty of any UI Automation API's or tools that would allow me to write a program to perform a series of batch tests. I know literally nothing about the possibilities of UI automation so any information would be valuable. I don't know that much about Unit testing either, how complicated can the tests be? Is it possible to get Unit tests to use the UI? Are there any other methods I should consider? Thanks for reading, and for any advice in advance.

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