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• Making it GREAT! Oracle Partners Building Apps Workshop with UX and ADF in UK

  - by ultan o'broin

  Yes, making is what it's all about. This time, Oracle Partners in the UK were making great looking usable apps with the Oracle Applications Development Framework (ADF) and user experience (UX) toolkit. And what an energy-packed and productive event at the Oracle UK, Thames Valley Park, location it was. Partners learned the fundamentals of enterprise applications UX, why it's important, all about visual design, how to wireframe designs, and then how to build their already-proven designs in ADF. There was a whole day on mobile apps, learning about mobile design principles, free mobile UX and ADF resources from Oracle, and then trying it out. The workshop wrapped up with the latest Release 7 simplified UIs, Mobilytics, and other innovations from Oracle, and a live demo of a very neat ADF Mobile Android app built by an Oracle contractor. And, what a fun two days both Grant Ronald of ADF and myself had in running the workshop with such a great audience, too! I particularly enjoyed the wireframing and visual design sessions interaction; and seeing some outstanding work done by partners. Of note from the UK workshop were innovative design features not seen before and made me all the happier that developers were bringing their own ideas from the consumer IT world of mobility, simplicity, and social to the world of work apps in a smart way within an enterprise methodology too.  Partner wireframe exercise. Applying mobile design principles and UX design patterns means you've already productively making great usable apps! Next, over to Oracle ADF Mobile with it! One simple example from the design of a mobile field service app was that participants immediately saw how the UX and device functionality of the super UK-based app Hailo app could influence their designs (the London cabbie influence maybe?), as well as how we all use maps, cameras, barcode scanners and microphones on our phones could be used in work. And, of course, ADF Mobile has the device integration solutions there too! I wonder will U.S. workshops in Silicon Valley see an Uber UX influence (LOL)! That we also had partners experienced with Oracle Forms who could now offer a roadmap from Forms to Simplified UI and Mobile using ADF, and do it through through the cloud, really made this particular workshop go "ZING!" for me. Many thanks to the Oracle PartnerNetwork (OPN) team for organizing this event with us, and to the representatives of the Oracle Partners that showed and participated so well. That's what I love out this outreach. It's a two-way, solid value-add for all. Interested? Why would partners and developers with ADF skills sign up for this workshop? Here's why: Learn to use the Oracle Applications User Experience design patterns as the usability building blocks for applications development in Oracle Application Development Framework. The workshop enables attendees to build modern and visually compelling desktop and mobile applications that look and behave like Oracle Cloud Applications, and that can co-exist with partner integrations, new, or existing applications deployments. Partners learn to offer customers and clients more than just coded functionality; instead they can provide a complete user experience with a roadmap for continued ROI from applications that also creating more business and attracts the kudos and respect from other makers of apps as they're wowed by the results. So, if you're a partner and interested in attending one of these workshops and benefitting from such learning, as well as having a platform to show off some of your own work, stay well tuned to your OPN channels, to this blog, to the VoX blog, and to the @usableapps Twitter account too. Can't wait? For developers and partners, some key mobile resources to explore now Oracle ADF Mobile UX Patterns and Components Wiki Oracle ADF Academy (Mobile) Oracle ADF Insider Essentials Oracle Applications Mobile User Experience Design Patterns and Guidance

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• How to grow to be global sysadmin of an organization?

  - by user64729

  Bit of a non-technical question but I have seen questions of the career development type on here before so hopefully it is fine. I work for a fast growing but still small organization (~65 employees). I have been their external sysadmin for a while now, looking after hosted Linux servers and infrastructure. In the past 12 months I have been transforming into the internal sysadmin for our office too. I'm currently studying Cisco CCNA to cover the demands of being an internal sysadmin and looking after the office LAN, routers, switches and VPNs. Now they want me to look after the global sysadmin function of the organization as a whole. The organization has 3 offices in total, 2 in the UK and 1 in the US. I work in one of the UK offices. The other offices are primarily Windows desktops with AD domain shops. My office is primarily a Linux shop with a file-server and NFS/NIS (no AD domain for the Windows desktops yet but it's in the works). Each other office has a sysadmin which in theory I am supposed to supervise but in reality each is independent. I have a very competent junior sysadmin working with me who shares the day-to-day tasks and does some of the longer term projects with my supervision. My boss has asked me how to grow from being the external sysadmin to the global sysadmin. I am to ponder this and then report back to him on how to achieve this. My current thoughts are: Management training or professional development - eg. reading books such as "Influencer" and "7 Habits". Also I feel I should take steps to improving communication skills since a senior person is expected to talk and speak out more often. Learn more about Windows and Active Directory - I'm an LPI-certified guy and have a lot of experience in Linux (Ubuntu or desktop, Debian/Ubuntu as server). Since the other offices are mainly Windows-domains it makes sense to skill-up in that area so I can understand what the other admins are talking about. Talk to previous colleagues who have are are in this role already - to try and get the benefit of their experience. Produce an "IT Roadmap" or similar that maps out where we want the organization to be and when, plotted out over the next couple of years with regards to internal and external infrastructure. I have produced a "Security roadmap" already which does cover some of these things. I guess this can summed up as "thinking more strategically"? I'd appreciate comments from anyone who has been through a similar situation, thanks.

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• John Burke's Weclome to the Applications Strategy Blog

  - by Tony Ouk

  Hi I'm John Burke and I'm the group Vice President of Oracle's Applications Business Unit.  Thanks for stopping by our Applications blog today.  The purpose of this site is to provide you, our customers, with timely, relevant, and balanced information about the state of the applications business, both here at Oracle and industry-wide. So on this site, you'll find information about Oracle's application products, how our customers have used those products to transform their businesses, and general industry trends which might help you craft YOUR applications roadmap.  So right now I'm walking to meet with one of Oracle's development executives.  I also plan to talk to Oracle customers and leading industry analysts.  I plan to provide a complete and balanced view of the total applications landscape.  I hope you check back often and view our updates.

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• New Supply Chain, S&OP, & TPM Analyst Reports from Gartner, IDC Now Available

  - by Mike Liebson

  Check out these analyst reports Oracle has recently made available for customers and partners on Oracle.com: Gartner:  MarketScope for Stage 3 Sales and Operations Planning  -  Gartner lead supply chain planning analyst, Tim Payne, discusses the evolving definition of S&OP, the Gartner S&OP maturity model, and recommendations for selecting S&OP technology solutions. Gartner: Vendor Panorama for Trade Promotion Management in Consumer Goods  -  Consumer goods analyst, Dale Hagemeyer, presents an overview of the TPM market, followed by an analysis of vendor offerings. IDC:  Perspective: Oracle OpenWorld 2012 — Supply Chain as a Focus  -  Supply chain analyst, Simon Ellis, discusses supply chain highlights from the October OpenWorld conference. Value Chain Planning highlights include the VCP product roadmap and demand sensing presentations by Electronic Arts (Demantra) and Sony (Demand Signal Repository). For a complete set of analyst reports, visit here.

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• EBS Techstack Sessions at OAUG/Collaborate 2010

  - by Steven Chan

  We have a large contingent of E-Business Suite Applications Technology Group staff rolling out to the OAUG/Collaborate 2010 conference in Las Vegas new week.  Our Applications Technology Group staff will be appearing as guest speakers or full-speakers at the following E-Business Suite technology stack related sessions:Database Special Interest GroupSunday, April 18, 11:00 AM, Breakers FSIG Leaders:  Michael Brown, Colibri; Sandra Vucinic, Vlad GroupGuest Speaker:  Steven ChanCovering database upcoming and past desupport dates, and database support policies as they apply to E-Business Suite environments, general Q&A E-Business Suite Technology Stack Special Interest GroupSunday, April 18, 3:00 PM, Breakers FSIG Leaders:  Elke Phelps, Paul Jackson, HumanaGuest Speaker:  Steven ChanCovering the latest EBS technology stack certifications, roadmap, desupport noticesupgrade options for Discoverer, OID, SSO, Portal, general Q&A E-Business Suite Applications Technology Roadmap & VisionMonday, April 19, 8:00 AM, South Seas GOracle Speaker:  Uma PrabhalaLatest developments for SOA, AOL, OAF, Web ADI, SES, AMP, ACMP, security, and other technologies Oracle E-Business Suite Applications Strategy and General Manager UpdateMonday, April 19, 2:30 PM, Mandalay Bay Ballroom DOracle Speaker:  Cliff GodwinUpdate on the entire Oracle E-Business Suite product line. The session covers the value delivered by the current release of Oracle E-Business Suite applications, the momentum, and how Oracle E-Business Suite applications integrate into Oracle's overall applications strategy 10 Things You Can Do Today to Prepare for the Next Generation ApplicationsTuesday, April 20, 8:00 AM, South Seas FOracle Speaker:  Nadia Bendjedou"Common sense" and "practical" steps that can be taken today to increase the value of your Oracle Applications (E-Business Suite, PeopleSoft, Siebel, and JDE) investments by using the latest Oracle solutions and technologiesReducing TCO using Oracle E-Business Suite Management PacksTuesday, April 20, 10:30 AM, South Seas EOracle Speaker:  Angelo RosadoLearn how you can reduce the Total Cost of Ownership by implementing Application Management Pack (AMP) and Application Change Management Pack (ACP) for E-Business Suite 11i, R12, R12.1. AMP is Oracle's next generation system manageability product offering that provides a centralized platform to manage and maintain EBS. ACP is Oracle's offering to monitor and manage E-Business Suite changes in the areas of E-Business Suite Customizations, Patches and Functional Setups. E-Business Suite Upgrade Special Interest GroupTuesday, April 20, 3:15 PM, South Seas ESIG Leaders:  John Stouffer; Sandra Vucinic, Vlad GroupGuest Speaker:  Steven ChanParticipating in general Q&A E-Business Suite Technology Essentials: Using the Latest Oracle Technologies with E-Business Suite Wednesday, April 21, 8:00 AM, South Seas HOracle Speaker:  Lisa ParekhOracle continues to build new functionality into the Oracle Database, Fusion Middleware, and Enterprise Manager. Come see how you can enhance the value of E-Business Suite for your users and lower your costs of ownership by utilizing the latest features of these Oracle technologies with E-Business Suite. Learn about the latest advanced E-Business Suite topologies and features, including new options for security, performance, third-party integration, SOA, virtualization, clouds, systems management, and much more How to Leverage the New E-Business Suite R12.1 Solutions Without Upgrading your 11.5.10 EnvironmentWednesday, April 21, 10:30 AMOracle Speaker:  Nadia Bendjedou, South Seas ELearn how you can use the latest E-Business Suite 12.1 standalone solutions without upgrading from your E-Business Suite 11.5.10 environment Web 2.0 User Experience and Oracle Fusion Middleware Integration with Oracle E-Business SuiteWednesday, April 21, 4:00 PM, South Seas FOracle Speaker:  Padmaprabodh AmbaleSee the next generation Oracle E-Business Suite OA framework improvements that will provide new rich interactions in components such as LOV, Tables and Attachments.  See  new components like the Rich Container that allows any Web 2.0 content like Flash or OBIEE to be embedded in OA Framework pages. Advanced Technology Deployment Architectures for E-Business Suite Wednesday, April 21, 2:15 PM, South Seas EOracle Speaker:  Steven ChanLearn how to take advantage of the latest version of Oracle Fusion Middleware with Oracle E-Business Suite. Learn how to utilize identity management systems and LDAP directories. In addition, come to this session for answers about advanced network deployments involving reverse proxy servers, load balancers, and DMZ's, and to see how you can take benefit from virtualization and new system management capabilities. Upgrading to Oracle E-Business Suite 12.1 - Best PracticesThursday, April 22, 11:00 AM, South Seas EOracle Speaker:  Lester Gutierrez, Udayan ParvateFundamental of upgrading to Release 12.1, which includes the technology stack components and differences, the upgrade path from various releases of Oracle E-Business Suite, upgrade steps, monitoring the upgrade, hints and tips for minimizing downtime and upgrade best practices for making the upgrade to Release 12.1 a success.  We look forward to seeing you there!

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• Smart Grid Gurus

  - by caroline.yu

  Join Paul Fetherland, AMI director at Hawaiian Electric Company (HECO) and Keith Sturkie, vice president of Information Technology, Mid-Carolina Electric Cooperative (MCEC) on Thursday, April 29 at 12 p.m. EDT for the free "Smart Grid Gurus" Webcast. In this Webcast, underwritten by Oracle Utilities, Intelligent Utility will profile Paul Fetherland and Keith Sturkie to examine how they ended up in their respective positions and how they are making smarter grids a reality at their companies. By attending, you will: Gain insight from the paths taken and lessons learned by HECO and MCEC as these two utilities add more grid intelligence to their operations Identify the keys to driving AMI deployment, increasing operational and productivity gains, and targeting new goals on the technology roadmap Learn why HECO is taking a careful, measured approach to AMI deployment, and how Hawaii's established renewable portfolio standard of 40% and an energy efficiency standard of 30%, both by 2030, impact its efforts Discover how MCEC's 45,000-meter AMI deployment, completed in 2005, reduced field trips for high-usage complaints by 90% in the first year, and MCEC's immediate goals for future technology implementation To register, please follow this link.

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• REST Framework - MS Web Api vs the rest of the field

  - by Mike

  I am a .NET developer who is looking into the OSS world for a REST framework similar to Microsoft's Web Api. I'll be starting a personal project soon and need to develop both a web site and an API with the API coming first. I've ruled out Ruby on Rails just because I feel that with my background in C#, I can get up to speed quickly with either a Java or PHP based framework. So far I've looked at Slim (PHP) and JAX-RS and Jersey (Java). Would I want to consider any others? My API will be private at first with a public one on the roadmap. I'll be hosting the API on Heroku or some cloud based service.

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• Silverlight beyond the basics

  - by Braulio Díez Botella

  Once I have learned the basics of Silverlight, I realized that there was still a lot to learn, architecture, patterns & practices, data access technologies… BUT… there’s plenty of material out there and few available time. I have compiled a set of articles/web casts / posts I found pretty useful for me, and defined a “learning roadmap”.   About the learning road map:    About the links: Basics MVVM Pattern: MSDN Magazine Basics RIA Services: RIA Services Intro RIA Services and Visual Studio 2010 MVVM + PRISM: MVVM + PRISM  MEF: MSDN Magazine RIA Services + MVVM: Mix10 RIA Services + MVVM + MEF: Shawn Wildermuth Series (1) Shawn Wildermuth Series (2) Shawn Wildermuth Series (3) Shawn Wildermuth Series (4) Some of them are based on Beta version of the products, but the core concepts are there and quite well explained. Please if you have other superb references add it on the comments section, hope to build a “version 2” of this post including or your feeback, thanks.

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• Replication - between pools in the same system

  - by Steve Tunstall

  OK, I fully understand that's it's been a LONG time since I've blogged with any tips or tricks on the ZFSSA, and I'm way behind. Hey, I just wrote TWO BLOGS ON THE SAME DAY!!! Make sure you keep scrolling down to see the next one too, or you may have missed it. To celebrate, for the one or two of you out there who are still reading this, I got something for you. The first TWO people who make any comment below, with your real name and email so I can contact you, will get some cool Oracle SWAG that I have to give away. Don't get excited, it's not an iPad, but it pretty good stuff. Only the first two, so if you already see two below, then settle down. Now, let's talk about Replication and Migration.  I have talked before about Shadow Migration here: https://blogs.oracle.com/7000tips/entry/shadow_migrationShadow Migration lets one take a NFS or CIFS share in one pool on a system and migrate that data over to another pool in the same system. That's handy, but right now it's only for file systems like NFS and CIFS. It will not work for LUNs. LUN shadow migration is a roadmap item, however. So.... What if you have a ZFSSA cluster with multiple pools, and you have a LUN in one pool but later you decide it's best if it was in the other pool? No problem. Replication to the rescue. What's that? Replication is only for replicating data between two different systems? Who told you that? We've been able to replicate to the same system now for a few code updates back. These instructions below will also work just fine if you're setting up replication between two different systems. After replication is complete, you can easily break replication, change the new LUN into a primary LUN and then delete the source LUN. Bam. Step 1- setup a target system. In our case, the target system is ourself, but you still have to set it up like it's far away. Go to Configuration-->Services-->Remote Replication. Click the plus sign and setup the target, which is the ZFSSA you're on now. Step 2. Now you can go to the LUN you want to replicate. Take note which Pool and Project you're in. In my case, I have a LUN in Pool2 called LUNp2 that I wish to replicate to Pool1.  Step 3. In my case, I made a Project called "Luns" and it has LUNp2 inside of it. I am going to replicate the Project, which will automatically replicate all of the LUNs and/or Filesystems inside of it.  Now, you can also replicate from the Share level instead of the Project. That will only replicate the share, and not all the other shares of a project. If someone tells you that if you replicate a share, it always replicates all the other shares also in that Project, don't listen to them.Note below how I can choose not only the Target (which is myself), but I can also choose which Pool to replicate it to. So I choose Pool1.  Step 4. I did not choose a schedule or pick the "Continuous" button, which means my replication will be manual only. I can now push the Manual Replicate button on my Actions list and you will see it start. You will see both a barber pole animation and also an update in the status bar on the top of the screen that a replication event has begun. This also goes into the event log.  Step 5. The status bar will also log an event when it's done. Step 6. If you go back to Configuration-->Services-->Remote Replication, you will see your event. Step 7. Done. To see your new replica, go to the other Pool (Pool1 for me), and click the "Replica" area below the words "Filesystems | LUNs" Here, you will see any replicas that have come in from any of your sources. It's a simple matter from here to break the replication, which will change this to a "Local" LUN, and then delete the original LUN back in Pool2. Ok, that's all for now, but I promise to give out more tricks sometime in November !!! There's very exciting stuff coming down the pipe for the ZFSSA. Both new hardware and new software features that I'm just drooling over. That's all I can say, but contact your local sales SC to get a NDA roadmap talk if you want to hear more.   Happy Halloween,Steve 

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• DotNetNuke Boston User Group

  - by Rob Chartier

  Eric, over at the Boston DNN User Group has graciously invited me to give a presentation to his User Group on May 17th.  Come join me for an open discussion on “DotNetNuke – A look inside”.  I will cover topics like how we are adopting the Agile methodologies at a corporate level, how we are best utilizing Scrum, a sneak peek at the roadmap for 2010, and how YOU can participate with the future direction of the product. If you are currently a partner or a customer of DotNetNuke please feel free to attend and reach out, I’m sure Eric would love the extra attendance!  I would love to start putting faces to the names of so many of you.

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• 13 Mobile Development Questions to Think About

  - by Eric Johnson

  Why is this important to our business? How is this different than how we develop today?   Why now? What new skills and technologies are required? What devices and standards should we target? Is context-awareness important? Where will applications be deployed? What enterprise capabilities are required to support mobile? What is the roadmap? How is this related or not related to the portal? Are we targeting internal apps, external apps, or both?   Who will consume the apps and with what? How does this change IT service offerings?

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• Oracle Services for Oracle Engineered Systems

  - by Bandari Huang

  ACS(Advanced Customer Support) for Engineered Systems Oracle Solution Support Center Oracle Advanced Monitoring and Resolution ACS for Exadata Oracle Exadata Start-Up Pack Exadata Disk Swap Service Exadata Re-rack Service ACS for Exalogic Oracle Exalogic Start-Up Pack ACS for SuperCluster Oracle SPARC SuperCluster Start-Up Pack ACS for Exalytics Oracle Exalytics Start-Up Pack ACS for BDA(Big Data Appliance) ACS for ODA(Oracle Database Appliance) ACS for ZSA(ZFS Storage Appliance) ACS for ZBA(ZFS Backup Appliance) OCS(Oracle Consulting Services) for Engineered Systems Oracle Expert Services for Oracle Engineered Systems Oracle Consulting Virtualization Services  OCS for Exadata Oracle Exadata Architecture Service Oracle Exadata Architecture Transition Service Oracle Exadata Implementation Service Oracle Expert Services for SAP on Oracle Exadata Oracle Exadata Roadmap Service OCS for Exalogic Oracle Exalogic Architecture Service Oracle Exalogic Implementation Service  

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• Did You Miss It? Replay of the Value Chain Transformation now available.

  - by Stephen Slade

  This very informative webcast on transformation of the value chain is now available for replay. Hear from leading authorities in business,  journalism  and academia on how traditional supply chains have been converted into high performance value chains. Jeff Moad of  Managing Executive chairs this panel of experts including Steve Tungate, VP at Toshiba Business on how they overcome tremendous challenges in a global competitive market in the print industry. Dr. Larry Lapide of MIT discusses Strategic Demand Management from a consulting perspective and Maha Muzumdar, VP of Supply Chain Apps Marketing at Oracle presents the roadmap and tactical approaches that leading firms take. A case study on Sun’s Supply Chain Transformation is highlighted.  For those considering leveraging their supply chain and using it as a strategic tool, this 50 minute webcast will be very informative. link for the webcast:  https://thomaswebinar.webex.com/thomaswebinar/lsr.php?AT=pb&SP=EC&rID=5299632&rKey=10b6e6d17448c78d

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• Speaking tomorrow @ JAX, Mainz, Germany

  - by terrencebarr

  Just a quick note: I’ll be speaking at the JAX conference in Mainz, Germany, tomorrow: “JavaFX 2: Java, RIA, Web, and more”, April 17, 18:00 The talk will be giving an overview of JavaFX 2.0, top features, demos, tools, and the roadmap of what’s in store for the technology in 2012 and beyond. Also, be sure to check out the other Oracle sessions: “Java everywhere – The Vision becomes true, again”, Dennis Leung, April 17, 9:00 “Die Oracle-Java-Plattformstrategie zeigt klare Konturen”, Wolfgang Weigend, April 18, 17:30 “Lambdas in Java 8: their Design and Implementation”, Maurizio Cimadamore, April 18, 17:30 “OpenJDK Build Workshop”, Frederik Öhrström, April 18, 20:45 “The Future of Java on Multi-Core, Lambdas, Spliterators and Methods“, Frederik Öhrström, April 19, 10:15 For a complete list of all sessions, see here. Cheers, – Terrence Filed under: Mobile & Embedded Tagged: JavaFX, JAX

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• Tipp -> Gutes Kurzvideo zu Real Application Cluster - Active Data Guard - Hochverfügbarkeit

  - by britta wolf

  In diesem 7 minütigen Video wird das Thema Hochverfügbarkeit mit Oracle Real Application Cluster (RAC) und Active Data Guard kurz und knackig erklärt. Das Video wurde von unseren Potsdamer-Kollegen aus dem DTCC erstellt. Reinschauen lohnt sich! Wir werden von Zeit zu Zeit weitere Kurzvideos auf unseren Academy-Blog stellen Wofür steht eigentlich die Abkürzung DTCC? Oracle Direct Technology Customer Center Eine Abteilung mit Systemberatern in Potsdam. Unsere Kollegen betreuen Kunden rund um Oracle-Lösungen aus dem Bereich Datenbank und Middleware. Die aktuellen Herausforderungen werden gemeinsam mit Kunden analysiert und eine ideale Lösung sowie eine Roadmap dorthin entwickelt. Hierbei geht es sowohl um Erläuterungen zu Features und Funktionen, als auch um IT-Architektur und letztendlich um den optimalen Einsatz der Oracle-Lösungen.

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• Oracle Enterprise Data Quality - Geared Up and Ready for OpenWorld 2012

  - by Mala Narasimharajan

  10 days and counting till Oracle OpenWorld 2012 is upon us.  Enterprise data quality is key to every information integration and consolidation initiative. At this year's OpenWorld, hear how Oracle Enterprise Data Quality provides the critical piece to achieving trusted, reliable master data and increases the value of data integration initiatives. Here are the different ways you can learn and experience Enterprise Data Quality at OpenWorld:  Conference sessions: Oracle Enterprise Data Quality: Product Overview and Roadmap - Monday 10/1/12, 1:45-2:45 PM - Moscone West - 3006 Data Preparation and Ongoing Governance with the Oracle Enterprise Data Quality Platform - Wednesday 10/3/2012, 1:15-2:15 PM - Moscone West - 3000  Data Acquisition, Migration and Integration with the Oracle Enterprise Data Quality Platform - Thursday 10/4/2012, 12:45-1:45 PM - Moscone West - 3005  Hands on Labs: Introduction to Oracle Enterprise Data Quality Platform -  Monday 10/2/2012, 4:45-5:45 PM - Marriot Marquis - Salon 1/2 Demos:  Trusted Data with Oracle Enterprise Data Quality - Moscone South, Right - S-243 (note: proceed to Middleware Demo grounds) For a list of Master Data Management and Data Quality sessions and other events click here. 

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• RightNow CX @ OpenWorld: What to Experience

  - by Tony Berk

  We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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• Implications of Java 6 End of Public Updates for EBS Users

  - by Steven Chan (Oracle Development)

  The Support Roadmap for Oracle Java is published here: Oracle Java SE Support Roadmap The latest updates to that page (as of Sept. 19, 2012) state (emphasis added): Java SE 6 End of Public Updates Notice After February 2013, Oracle will no longer post updates of Java SE 6 to its public download sites. Existing Java SE 6 downloads already posted as of February 2013 will remain accessible in the Java Archive on Oracle Technology Network. Developers and end-users are encouraged to update to more recent Java SE versions that remain available for public download. For enterprise customers, who need continued access to critical bug fixes and security fixes as well as general maintenance for Java SE 6 or older versions, long term support is available through Oracle Java SE Support . What does this mean for Oracle E-Business Suite users? EBS users fall under the category of "enterprise users" above.  Java is an integral part of the Oracle E-Business Suite technology stack, so EBS users will continue to receive Java SE 6 updates after February 2013. In other words, nothing will change for EBS users after February 2013.  EBS users will continue to receive critical bug fixes and security fixes as well as general maintenance for Java SE 6. These Java SE 6 updates will be made available to EBS users for the Extended Support periods documented in the Oracle Lifetime Support policy document for Oracle Applications (PDF): EBS 11i Extended Support ends November 2013 EBS 12.0 Extended Support ends January 2015 EBS 12.1 Extended Support ends December 2018 Will EBS users be forced to upgrade to JRE 7 for Windows desktop clients? No. This upgrade will be highly recommended but currently remains optional. JRE 6 will be available to Windows users to run with EBS for the duration of your respective EBS Extended Support period.  Updates will be delivered via My Oracle Support, where you can continue to receive critical bug fixes and security fixes as well as general maintenance for JRE 6 desktop clients.  The certification of Oracle E-Business Suite with JRE 7 (for desktop clients accessing EBS Forms-based content) is in its final stages.  If you plan to upgrade your EBS desktop clients to JRE 7 when that certification is released, you can get a head-start on that today. Coexistence of JRE 6 and JRE 7 on Windows desktops The upgrade to JRE 7 will be highly recommended for EBS users, but some users may need to run both JRE 6 and 7 on their Windows desktops for reasons unrelated to the E-Business Suite. Most EBS configurations with IE and Firefox use non-static versioning by default. JRE 7 will be invoked instead of JRE 6 if both are installed on a Windows desktop. For more details, see "Appendix B: Static vs. Non-static Versioning and Set Up Options" in Notes 290801.1 and 393931.1. Applying Updates to JRE 6 and JRE 7 to Windows desktops Auto-update will keep JRE 7 up-to-date for Windows users with JRE 7 installed. Auto-update will only keep JRE 7 up-to-date for Windows users with both JRE 6 and 7 installed.  JRE 6 users are strongly encouraged to apply the latest Critical Patch Updates as soon as possible after each release. The Jave SE CPUs will be available via My Oracle Support.  EBS users can find more information about JRE 6 and 7 updates here: Information Center: Installation & Configuration for Oracle Java SE (Note 1412103.2) The dates for future Java SE CPUs can be found on the Critical Patch Updates, Security Alerts and Third Party Bulletin.  An RSS feed is available on that site for those who would like to be kept up-to-date. What will Mac users need? Oracle will provide updates to JRE 7 for Mac OS X users. EBS users running Macs will need to upgrade to JRE 7 to receive JRE updates. The certification of Oracle E-Business Suite with JRE 7 for Mac-based desktop clients accessing EBS Forms-based content is underway. Mac users waiting for that certification may find this article useful: How to Reenable Apple Java 6 Plug-in for Mac EBS Users Will EBS users be forced to upgrade to JDK 7 for EBS application tier servers? No. This upgrade will be highly recommended but will be optional for EBS application tier servers running on Windows, Linux, and Solaris.  You can choose to remain on JDK 6 for the duration of your respective EBS Extended Support period.  If you remain on JDK 6, you will continue to receive critical bug fixes and security fixes as well as general maintenance for JDK 6. The certification of Oracle E-Business Suite with JDK 7 for EBS application tier servers on Windows, Linux, and Solaris as well as other platforms such as IBM AIX and HP-UX is planned.  Customers running platforms other than Windows, Linux, and Solaris should refer to their Java vendors's sites for more information about their support policies. Related Articles Planning Bulletin for JRE 7: What EBS Customers Can Do Today EBS 11i and 12.1 Support Timeline Changes Frequently Asked Questions about Latest EBS Support Changes Critical Patch Updates During EBS 11i Exception to Sustaining Support Period

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• About Solaris 11 and UltraSPARC II/III/IV/IV+

  - by nospam(at)example.com (Joerg Moellenkamp)

  I know that I will get the usual amount of comments like "Oh, Jörg ? you can't be negative about Oracle" for this article. However as usual I want to explain the logic behind my reasoning. Yes ? I know that there is a lot of UltraSPARC III, IV and IV+ gear out there. But there are some very basic questions: Does your application you are currently running on this gear stops running just because you can't run Solaris 11 on it? What is the need to upgrade a system already in production to Solaris 11? I have the impression, that some people think that the systems get useless in the moment Oracle releases Solaris 11. I know that Sun sold UltraSPARC IV+ systems until 2009. The Sun SF490 introduced 2004 for example, that was a Sun SF480 with UltraSPARC IV and later with UltraSPARC IV+. And yes, Sun made some speedbumps. At that time the systems of the UltraSPARC III to IV+ generations were supported on Solaris 8, on Solaris 9 and on Solaris 10. However from my perspective we sold them to customers, which weren't able to migrate to Solaris 10 because they used applications not supported on Solaris 9 or who just didn't wanted to migrate to Solaris 10. Believe it or not ? I personally know two customers that migrated core systems to Solaris 10 in ? well 2008/9. This was especially true when the M3000 was announced in 2008 when it closed the darned single socket gap. It may be different at you site, however that's what I remember about that time when talking with customers. At first: Just because there is no Solaris 11 for UltraSPARC III, IV and IV+, it doesn't mean that Solaris 10 will go away anytime soon. I just want to point you to "Expect Lifetime Support - Hardware and Operating Systems". It states about Premier Support:Maintenance and software upgrades are included for Oracle operating systems and Oracle VM for a minimum of eight years from the general availability date.GA for Solaris 10 was in 2005. Plus 8 years ? 2013 ? at minimum. Then you can still opt for 3 years of "Extended Support" ? 2016 ? at minimum. 2016 your systems purchased in 2009 are 7 years old. Even on systems purchased at the very end of the lifetime of that system generation. That are the rules as written in the linked document. I said minimum The actual dates are even further in the future: Premier Support for Solaris 10 ends in 2015, Extended support ends 2018. Sustaining support ? indefinite. You will find this in the document "Oracle Lifetime Support Policy: Oracle Hardware and Operating Systems".So I don't understand when some people write, that Oracle is less protective about hardware investments than Sun. And for hardware it's the same as with Sun: Service 5 years after EOL as part of Premier Support. I would like to write about a different perspective as well: I have to be a little cautious here, because this is going in the roadmap area, so I will mention the public sources here: John Fowler told last year that we have to expect at at least 3x the single thread performance of T3 for T4. We have 8 cores in T4, as stated by Rick Hetherington. Let's assume for a moment that a T4 core will have the performance of a UltraSPARC core (just to simplify math and not to disclosing anything about the performance, all existing SPARC cores are considered equal). So given this pieces of information, you could consolidate 8 V215, 4 or 8 V245, 2 full blown V445,2 full blown 490, 2 full blown M3000 on a single T4 SPARC processor. The Fowler roadmap prezo talked about 4-socket systems with T4. So 32 V215, 16 to 8 V245, 8 fullblown V445, 8 full blown V490, 8 full blown M3000 in a system image. I think you get the idea. That said, most of the systems we are talking about have already amortized and perhaps it's just time to invest in new systems to yield other advantages like reduced space consumptions, like reduced power consumption, like some of the neat features sun4v gives you, and yes ? reduced number of processor licenses for Oracle and less money for Oracle HW/SW support. As much as I dislike it myself that my own UltraSPARC III and UltraSPARC II based systems won't run on Solaris 11 (and I have quite a few of them in my personal lab), I really think that the impact on production environments will be much less than most people think now. By the way: The reason for this move is a quite significant new feature. I will tell you that it was this feature, when it's out. I assume, telling just a word more could lead to much more time to blog.

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• Want to Learn More About PeopleSoft Talent Mgmt 9.1 Integrations?

  - by jay.richey

  In response to customer questions regarding the new PeopleSoft Talent Management 9.1 Integrations, we have created a Frequently Asked Questions (FAQ) document to help you better understand Oracle's plans and roadmap. Oracle is delivering pre-built integrations between the HCM 9.1 Talent Management applications and prior releases of core HCM. These integrations will be available to our customers at no charge in phased releases that started in late calendar year 2009 and will continue in calendar year 2010. These integrations will enable PeopleSoft HCM customers to implement and take advantage of the enhanced features and new functionality delivered in the following HCM 9.1 Talent Management applications: Enterprise Learning Management (ELM), ePerformance, eCompensation Manager Desktop, Career and Succession Planning, and Recruiting Solutions, without having to upgrade the core HCM system. Download the FAQ and learn more about PeopleSoft HCM 9.1, PeopleTools 8.50 and the Talent 9.1 Integrations by visiting our PeopleSoft HCM 9.1 Solution Factory.

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• Customising Google Maps breaks highway label blocks

  - by user2248809

  I'm trying to customise a Google map to use shades of a particular colour. It's working nicely except the blocks that contain major road names / numbers is illegible. I've figured out how to target styles to those elements, but setting the 'color' value sets both text and background to that colour. And no adjusting of saturation, gamma, lightness etc seems to make the text legible. function initialize() { var latlng = new google.maps.LatLng(50.766472,0.284732); var styles = [ { stylers: [ { "gamma": 0.75 }, { "hue": "#607C75" }, { "saturation": -75 }, { "lightness": 0 } ] },{ featureType: "water", stylers: [ {color: "#607C75"} ] } ]; var myOptions = { zoom: 15, center: latlng, mapTypeId: google.maps.MapTypeId.ROADMAP, }; var marker = new google.maps.Marker({ position: latlng, title:"Living, dining, bedrooms by David Salmon" }); var map = new google.maps.Map(document.getElementById("map"), myOptions); map.setOptions({styles: styles}); marker.setMap(map); }

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• Adapters, SOA Suite and More @Openworld 2012

  - by Ramkumar Menon

  You are invited to attend my sessions at Oracle Openworld 2012 at San Francisco! CON8627 - Administration and Management Essentials for Oracle SOA Suite 11g Session Speakers: Ramkumar Menon, Francis Ip Session Schedule: Monday, Oct 1, 1:45 PM - 2:45 PM - Session Location: Marriott Marquis - Salon 7 CON8642 - Cloud and On-Premises Applications Integration using Oracle Integration Adapters Session Speakers: Vikas Anand, Ramkumar Menon, Stephen Mcritchie Session Schedule: Wednesday, Oct 3, 1:15 PM - 2:15 PM Session Location: Moscone South - 310 And do stop by at the Oracle Integration Adapters Demo booth. Watch some live demos on how you can use our suite of Adapters to integrate and extend your Enterprise Applications! This is your opportunity to meet with our Engineering team, share with us your Integration use-cases and challenges, and hear from us on our Roadmap. The Oracle Integration Adapters booth is located at the Fusion Middleware Demopod area  from Monday, October 1 through Wednesday, October 3, 2012.

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• Using Custom Validation with LINQ to SQL in an ASP.Net application

  - by nikolaosk

  A friend of mine is working in an ASP.Net application and using SQL Server as the backend. He also uses LINQ to SQL as his data access layer technology. I know that Entity framework is Microsoft's main data access technology. All the money and resources are available for the evolution of Entity Framework. If you want to read some interesting links regarding LINQ to SQL roadmap and future have a look at the following links. http://blogs.msdn.com/b/adonet/archive/2008/10/29/update-on-linq-to-sql-and...(read more)

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• Getting started with ClojureScript and Google Closure

  - by Andrea

  I would like to investigate whether ClojureScript, with the associated Google Closure library is a reasonable tool to build modern, in-browser, Javascript applications. My current Javascript stack consists of jQuery, Backbone and RequireJS with the possible additions of some widgets libraries like jQueryUI or KendoUI. So it will be quite a big leap (I already know how to work in Clojure, although I have little experience). What is a good roadmap to do so? Should I learn the Google Closure library first, or can I grasp it together with ClojureScript? One thing I am concerned about is the overall application structure. Backbone is rather opinionated on how to organize your application. I am not sure whether Google Closure also includes some components to help with the design of the application. And, if this is the case, I do not know how to tell whether this structure will port to ClojureScript or a ClojureScript application will require a different organization anyway, and only use - say - the widgets and DOM manipulation features of Closure.

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• Partner Blog Series: PwC Perspectives - The Gotchas, The Do's and Don'ts for IDM Implementations

  - by Tanu Sood

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:12.0pt; mso-para-margin-left:0in; line-height:12.0pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Arial","sans-serif"; mso-ascii-font-family:Arial; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Arial; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} table.MsoTableMediumList1Accent6 {mso-style-name:"Medium List 1 - Accent 6"; mso-tstyle-rowband-size:1; mso-tstyle-colband-size:1; mso-style-priority:65; mso-style-unhide:no; border-top:solid #E0301E 1.0pt; 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mso-table-condition:last-row; mso-style-priority:65; mso-style-unhide:no; mso-tstyle-border-top:1.0pt solid #E0301E; mso-tstyle-border-top-themecolor:accent6; mso-tstyle-border-bottom:1.0pt solid #E0301E; mso-tstyle-border-bottom-themecolor:accent6; color:#968C6D; mso-themecolor:text2; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableMediumList1Accent6FirstCol {mso-style-name:"Medium List 1 - Accent 6"; mso-table-condition:first-column; mso-style-priority:65; mso-style-unhide:no; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableMediumList1Accent6LastCol {mso-style-name:"Medium List 1 - Accent 6"; mso-table-condition:last-column; mso-style-priority:65; mso-style-unhide:no; mso-tstyle-border-top:1.0pt solid #E0301E; mso-tstyle-border-top-themecolor:accent6; mso-tstyle-border-bottom:1.0pt solid #E0301E; mso-tstyle-border-bottom-themecolor:accent6; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableMediumList1Accent6OddColumn {mso-style-name:"Medium List 1 - Accent 6"; mso-table-condition:odd-column; mso-style-priority:65; mso-style-unhide:no; mso-tstyle-shading:#F7CBC7; mso-tstyle-shading-themecolor:accent6; mso-tstyle-shading-themetint:63;} table.MsoTableMediumList1Accent6OddRow {mso-style-name:"Medium List 1 - Accent 6"; mso-table-condition:odd-row; mso-style-priority:65; mso-style-unhide:no; mso-tstyle-shading:#F7CBC7; mso-tstyle-shading-themecolor:accent6; mso-tstyle-shading-themetint:63;} Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:12.0pt; mso-para-margin-left:0in; line-height:12.0pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Arial","sans-serif"; mso-ascii-font-family:Arial; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Arial; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} table.MsoTableMediumList1Accent6 {mso-style-name:"Medium List 1 - Accent 6"; mso-tstyle-rowband-size:1; mso-tstyle-colband-size:1; mso-style-priority:65; mso-style-unhide:no; border-top:solid #E0301E 1.0pt; mso-border-top-themecolor:accent6; border-left:none; border-bottom:solid #E0301E 1.0pt; mso-border-bottom-themecolor:accent6; border-right:none; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Georgia","serif"; color:black; mso-themecolor:text1; mso-ansi-language:EN-GB;} table.MsoTableMediumList1Accent6FirstRow {mso-style-name:"Medium List 1 - Accent 6"; mso-table-condition:first-row; mso-style-priority:65; mso-style-unhide:no; mso-tstyle-border-top:cell-none; mso-tstyle-border-bottom:1.0pt solid #E0301E; mso-tstyle-border-bottom-themecolor:accent6; font-family:"Arial Narrow","sans-serif"; mso-ascii-font-family:Georgia; mso-ascii-theme-font:major-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:major-fareast; mso-hansi-font-family:Georgia; mso-hansi-theme-font:major-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:major-bidi;} table.MsoTableMediumList1Accent6LastRow {mso-style-name:"Medium List 1 - Accent 6"; mso-table-condition:last-row; mso-style-priority:65; mso-style-unhide:no; mso-tstyle-border-top:1.0pt solid #E0301E; mso-tstyle-border-top-themecolor:accent6; mso-tstyle-border-bottom:1.0pt solid #E0301E; mso-tstyle-border-bottom-themecolor:accent6; color:#968C6D; mso-themecolor:text2; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableMediumList1Accent6FirstCol {mso-style-name:"Medium List 1 - Accent 6"; mso-table-condition:first-column; mso-style-priority:65; mso-style-unhide:no; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableMediumList1Accent6LastCol {mso-style-name:"Medium List 1 - Accent 6"; mso-table-condition:last-column; mso-style-priority:65; mso-style-unhide:no; mso-tstyle-border-top:1.0pt solid #E0301E; mso-tstyle-border-top-themecolor:accent6; mso-tstyle-border-bottom:1.0pt solid #E0301E; mso-tstyle-border-bottom-themecolor:accent6; mso-ansi-font-weight:bold; mso-bidi-font-weight:bold;} table.MsoTableMediumList1Accent6OddColumn {mso-style-name:"Medium List 1 - Accent 6"; mso-table-condition:odd-column; mso-style-priority:65; mso-style-unhide:no; mso-tstyle-shading:#F7CBC7; mso-tstyle-shading-themecolor:accent6; mso-tstyle-shading-themetint:63;} table.MsoTableMediumList1Accent6OddRow {mso-style-name:"Medium List 1 - Accent 6"; mso-table-condition:odd-row; mso-style-priority:65; mso-style-unhide:no; mso-tstyle-shading:#F7CBC7; mso-tstyle-shading-themecolor:accent6; mso-tstyle-shading-themetint:63;} It is generally accepted among business communities that technology by itself is not a silver bullet to all problems, but when it is combined with leading practices, strategy, careful planning and execution, it can create a recipe for success. This post attempts to highlight some of the best practices along with dos & don’ts that our practice has accumulated over the years in the identity & access management space in general, and also in the context of R2, in particular. Best Practices The following section illustrates the leading practices in “How” to plan, implement and sustain a successful OIM deployment, based on our collective experience. Planning is critical, but often overlooked A common approach to planning an IAM program that we identify with our clients is the three step process involving a current state assessment, a future state roadmap and an executable strategy to get there. It is extremely beneficial for clients to assess their current IAM state, perform gap analysis, document the recommended controls to address the gaps, align future state roadmap to business initiatives and get buy in from all stakeholders involved to improve the chances of success. When designing an enterprise-wide solution, the scalability of the technology must accommodate the future growth of the enterprise and the projected identity transactions over several years. Aligning the implementation schedule of OIM to related information technology projects increases the chances of success. As a baseline, it is recommended to match hardware specifications to the sizing guide for R2 published by Oracle. Adherence to this will help ensure that the hardware used to support OIM will not become a bottleneck as the adoption of new services increases. If your Organization has numerous connected applications that rely on reconciliation to synchronize the access data into OIM, consider hosting dedicated instances to handle reconciliation. Finally, ensure the use of clustered environment for development and have at least three total environments to help facilitate a controlled migration to production. If your Organization is planning to implement role based access control, we recommend performing a role mining exercise and consolidate your enterprise roles to keep them manageable. In addition, many Organizations have multiple approval flows to control access to critical roles, applications and entitlements. If your Organization falls into this category, we highly recommend that you limit the number of approval workflows to a small set. Most Organizations have operations managed across data centers with backend database synchronization, if your Organization falls into this category, ensure that the overall latency between the datacenters when replicating the databases is less than ten milliseconds to ensure that there are no front office performance impacts. Ingredients for a successful implementation During the development phase of your project, there are a number of guidelines that can be followed to help increase the chances for success. Most implementations cannot be completed without the use of customizations. If your implementation requires this, it’s a good practice to perform code reviews to help ensure quality and reduce code bottlenecks related to performance. We have observed at our clients that the development process works best when team members adhere to coding leading practices. Plan for time to correct coding defects and ensure developers are empowered to report their own bugs for maximum transparency. Many organizations struggle with defining a consistent approach to managing logs. This is particularly important due to the amount of information that can be logged by OIM. We recommend Oracle Diagnostics Logging (ODL) as an alternative to be used for logging. ODL allows log files to be formatted in XML for easy parsing and does not require a server restart when the log levels are changed during troubleshooting. Testing is a vital part of any large project, and an OIM R2 implementation is no exception. We suggest that at least one lower environment should use production-like data and connectors. Configurations should match as closely as possible. For example, use secure channels between OIM and target platforms in pre-production environments to test the configurations, the migration processes of certificates, and the additional overhead that encryption could impose. Finally, we ask our clients to perform database backups regularly and before any major change event, such as a patch or migration between environments. In the lowest environments, we recommend to have at least a weekly backup in order to prevent significant loss of time and effort. Similarly, if your organization is using virtual machines for one or more of the environments, it is recommended to take frequent snapshots so that rollbacks can occur in the event of improper configuration. Operate & sustain the solution to derive maximum benefits When migrating OIM R2 to production, it is important to perform certain activities that will help achieve a smoother transition. At our clients, we have seen that splitting the OIM tables into their own tablespaces by categories (physical tables, indexes, etc.) can help manage database growth effectively. If we notice that a client hasn’t enabled the Oracle-recommended indexing in the applicable database, we strongly suggest doing so to improve performance. Additionally, we work with our clients to make sure that the audit level is set to fit the organization’s auditing needs and sometimes even allocate UPA tables and indexes into their own table-space for better maintenance. Finally, many of our clients have set up schedules for reconciliation tables to be archived at regular intervals in order to keep the size of the database(s) reasonable and result in optimal database performance. For our clients that anticipate availability issues with target applications, we strongly encourage the use of the offline provisioning capabilities of OIM R2. This reduces the provisioning process for a given target application dependency on target availability and help avoid broken workflows. To account for this and other abnormalities, we also advocate that OIM’s monitoring controls be configured to alert administrators on any abnormal situations. Within OIM R2, we have begun advising our clients to utilize the ‘profile’ feature to encapsulate multiple commonly requested accounts, roles, and/or entitlements into a single item. By setting up a number of profiles that can be searched for and used, users will spend less time performing the same exact steps for common tasks. We advise our clients to follow the Oracle recommended guides for database and application server tuning which provides a good baseline configuration. It offers guidance on database connection pools, connection timeouts, user interface threads and proper handling of adapters/plug-ins. All of these can be important configurations that will allow faster provisioning and web page response times. Many of our clients have begun to recognize the value of data mining and a remediation process during the initial phases of an implementation (to help ensure high quality data gets loaded) and beyond (to support ongoing maintenance and business-as-usual processes). A successful program always begins with identifying the data elements and assigning a classification level based on criticality, risk, and availability. It should finish by following through with a remediation process. Dos & Don’ts Here are the most common dos and don'ts that we socialize with our clients, derived from our experience implementing the solution. Dos Don’ts Scope the project into phases with realistic goals. Look for quick wins to show success and value to the stake holders. Avoid “boiling the ocean” and trying to integrate all enterprise applications in the first phase. Establish an enterprise ID (universal unique ID across the enterprise) earlier in the program. Avoid major UI customizations that require code changes. Have a plan in place to patch during the project, which helps alleviate any major issues or roadblocks (product and database). Avoid publishing all the target entitlements if you don't anticipate their usage during access request. Assess your current state and prepare a roadmap to address your operations, tactical and strategic goals, align it with your business priorities. Avoid integrating non-production environments with your production target systems. Defer complex integrations to the later phases and take advantage of lessons learned from previous phases Avoid creating multiple accounts for the same user on the same system, if there is an opportunity to do so. Have an identity and access data quality initiative built into your plan to identify and remediate data related issues early on. Avoid creating complex approval workflows that would negative impact productivity and SLAs. Identify the owner of the identity systems with fair IdM knowledge and empower them with authority to make product related decisions. This will help ensure overcome any design hurdles. Avoid creating complex designs that are not sustainable long term and would need major overhaul during upgrades. Shadow your internal or external consulting resources during the implementation to build the necessary product skills needed to operate and sustain the solution. Avoid treating IAM as a point solution and have appropriate level of communication and training plan for the IT and business users alike. Conclusion In our experience, Identity programs will struggle with scope, proper resourcing, and more. We suggest that companies consider the suggestions discussed in this post and leverage them to help enable their identity and access program. This concludes PwC blog series on R2 for the month and we sincerely hope that the information we have shared thus far has been beneficial. For more information or if you have questions, you can reach out to Rex Thexton, Senior Managing Director, PwC and or Dharma Padala, Director, PwC. We look forward to hearing from you. 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Praveen Krishna is a Manager in the Advisory Security practice within PwC.  Over the last decade Praveen has helped clients plan, architect and implement Oracle identity solutions across diverse industries.  His experience includes delivering security across diverse topics like network, infrastructure, application and data where he brings a holistic point of view to problem solving. Scott MacDonald is a Director in the Advisory Security practice within PwC.  He has consulted for several clients across multiple industries including financial services, health care, automotive and retail.   Scott has 10 years of experience in delivering Identity Management solutions. John Misczak is a member of the Advisory Security practice within PwC.  He has experience implementing multiple Identity and Access Management solutions, specializing in Oracle Identity Manager and Business Process Engineering Language (BPEL).

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