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  • Help desk software - specific feature needed

    - by LunchMoney
    I am having a hard time finding help desk software that allows for drop down hyperlink selection during ticket creation. The situation is that we do external support for client systems and connect via remotely anywhere or logmein. Right now we use a poorly modified php based system that has a customer drop down menu and then a site drop down list that is then parsed by a bit of java script which opens a url. What I am looking for is the ability to store customer site URL information in the database and during the creation of a ticket be able to select the customer name and then select the site there by placing the corresponding site URL in the ticket. The support tech will then be able to click on this link to access the customer's site. Has anyone used or seen help desk software with this feature?

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  • Video lags/freezes in SMPlayer and VLC

    - by RanRag
    When I try to play my video files in SMPlayer it works fine but as soon as I switch to fullscreen mode(16:9) following thing happens: 1) Video starts lagging. 2) Audio and video goes out of sync. 3) CPU usage rises to ~50%. 4) SMPlayer starts to hang. My current SMPlayer configuration: 1)Video Output Driver = x11(slow) 2)Audio Output Driver = alsa(0.0-HDA Intel) 3)Cache = 8192 KB 4)Threads for decoding(MPEG-1/2 and H.264 only = 2 Things I tried solve this problem: 1) Tried changing video o/p driver to xv,gl. 2) Tried changing audio o/p driver to pulse. 3) Tried increasing cache size and also tried using nocache. Everything works fine on windows but I don't want to switch to windows just to play video files. My system config: Acer Aspire One D270 Atom N2600(Cedar Trail) 1.6GHz 2GB Memory Intel GMA 3600 graphics. Ubuntu 12.04 Kernel Release: 3.2.0-23-generic-pae Rest all things are working fine I have no resolution issue, bluetooth, wireless also working fine. Just ask me to submit any other log file I will be happy to post. SMPlayer log MPlayer Terminal output Codec Information(currently playing file):

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  • Sharepoint 2007 Event ID 6482

    - by Dave M
    Our two server SharePoint 2007 SP2 farm has an issue. Event ID 6482 appears in the Application log of the Web front end many times a day. Often many time a minute. The full error is from Office SharePoint Server Event Type: Error Event Source: Office SharePoint Server Event Category: Office Server Shared Services Event ID: 6482 Date: 11/12/2009 Time: 3:05:22 PM User: N/A Computer: XXXXXX Description: Application Server Administration job failed for service instance Microsoft.Office.Server.Search.Administration.SearchServiceInstance (36a9b7ef-59aa-4f94-8887-8bf7b56f2f91). Reason: Error during encryption or decryption. System error code 0. Techinal Support Details: System.ArgumentException: Error during encryption or decryption. System error code 0. at Microsoft.Office.Server.Search.Administration.SearchServiceInstance.SynchronizeDefaultContentSource(IDictionary applications) at Microsoft.Office.Server.Search.Administration.SearchServiceInstance.Synchronize() at Microsoft.Office.Server.Administration.ApplicationServerJob.ProvisionLocalSharedServiceInstances(Boolean isAdministrationServiceJob) For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. The SharePoint site appears to be functioning normally and Search returns expected results. Any suggestions would be appreciated

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  • MySQL Server - Got error -1 from storage engine

    - by Bobby
    I am currently trying to restore a MySQL table from the .ibd file. I have been following the instructions on the MySQL reference manual on how to use DISCARD and IMPORT TABLESPACE to replace the .idb files. Discarding the tablespace returns no error and the file is deleted however IMPORTING the replacement .ibd file yields a "Got error -1 from storage engine" error. There doesn't seem to be too much information about what exactly an error -1 is. Does anybody have any further insight as to why an import table space isn't working?

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  • Sangam 13: Hyderabad, India

    - by mvaughan
    by Teena Singh, Oracle Applications User Experience The AIOUG (All India Oracle User Group) will be hosting Sangam 13 November 8th and 9th in Hyderabad, India. The first Sangam conference was in 2009 and the AppsUX team has been involved with the conference and user group membership since 2011. We are excited to be returning to the conference and meeting Oracle end users there. For the first time at Sangam the AppsUX team will host an Onsite Usability Lab at the conference. If you or one of your team members is attending the conference and interested in attending a pre-scheduled one on one usability session, contact [email protected]. In addition to pre-scheduled sessions in the Onsite Usability Lab, our team will also be hosting Walk In studies.  Whether you have 5 minutes, 15 minutes, or half an hour, you can experience a one on one demo learn more about how user testing is conducted with a UX expert. Additionally, you can learn how you and your company can participate in future design and user research activities. The AppsUX team will also be available at the Oracle booth in the Demo area if you want to ask questions. Finally, you can learn how simplicity, consistency, and emerging trends are driving the applications user experience strategy at Oracle when you attend Thomas Wolfmaier's (Director of SCM User Experience, Oracle) presentation on: Applications User Experiences In the Cloud: Trends and Strategy,  November 8th, 2013. For further information on our team’s involvement in the conference, please refer to the events page on Usable Apps here.

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  • need advice for storing data setup hardware for client with 80TB per year of data footprint increase

    - by dasko
    hi everyone, i currently have a client that will be adding replicated data from satellite locations in the number of approximately 80TB per year. with this said in year 2 we will have 160TB and so on year after year. i want to do some sort of raid 10 or raid 6 setup. i want to keep the servers to approximately 4u high and rack mounted. all suggestions welcome on a replication strategy. we will be wanting to have one instance of the data in house and the other to be co-located (any suggestions on co-locate sites too?). the obvious hardware will be something like a rack mount server with hot swap trays and dual xeon based type processors. the use of the data is for archives of information, files will be made up of small file sizes. i can add or expand to this question if it is too vague. thanks for looking.

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  • Technicolor TG582n with external DHCP server [on hold]

    - by Jack
    We have a small home setup with a Technicolor TG582n on Plusnet ISP. We have a Samba4 DC with DNS forwarding enabled. The DC forwards to the Technicolor. However, the client machines have their DNS settings manually set. This is an annoyance when using laptops on other networks. We would like to have DHCP handled on the server machine, such that when a client connects to the Technicolor, it gets its IP and DNS information from the DHCP server, eliminating the need to manually set adapter DNS settings. However, I cannot find an option to disable DHCP on the Technicolor and am not completely clear on how one would point DHCP services to the server from the Technicolor if there were the option. So, how would one make the Technicolor use an external server for DHCP leases?

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  • Virtual OS using same Wallpaper as Host

    - by Jeff
    Greetings, I'm running a guest Linux OS on top of Windows XP, which rotates its wallpapers using the PowerToy Wallpaper Changer. I'm hoping for a way for my guest OS to somehow detect which wallpaper the host is using, and automatically switch to it. Why? Because if I run my guest OS in seamless mode and have transparent windows, I want the transparent background to match the host OS. It looks nice that way :). A couple tidbits of relevant information: Guest OS is Peppermint Ice (Ubuntu based) Host OS is Windows XP VirtualBox as virtualization software I realize this is somewhat breaking borders between the host and the guest, but I want my pretty rotating wallpaper! I'm guessing there is a way using scripts and shared folders or something similar, if not by means of just querying the host OS.

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  • How should we deal with multiple transaction-report requests?

    - by Mithir
    We are developing a system for the retail market which one of it's features will enable clients(actually consumer clubs) to go through all transactions made by end-clients. One of the ways to get this information will be via an API. The idea is that there will be requests for reports with a start date and an end date, and a response will have all the transactions between those dates. We are worry that some reports may be very large, and that some clients will repeatedly request for reports, in this case the DB and CPU will be very overloaded. The same server that will service those requests, also takes care the the actual retail transactions (received by proprietary devices) and a Web application. We are not sure about how to limit the report requests from the API so that it won't affect the system too much. So, how should we deal with this scenario? any thoughts? EDIT: just to make clear: When I mentioned proprietary devices I meant "On-Location" devices which are used during sales with end-clients, this means that these requests shouldn't get delayed, and this is the main concern.

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  • How to enable RDP to a Server 2008 R2 on another network? VM network

    - by Saariko
    I have a W2008 R2 installed on a different network (I am on 192.168.0.x - new server on 192.168.3.x) I had trouble ping and RDP to it. I disabled the firewall to test the connection: and that opened the ping feature but I still can not RDP to that machine. the allow remote access is enabled As per sinni80 idea - Here is the error message The networks are divided by a Fortigate 60-B router - 2ndy interface for the gateway is 192.168.3.254 (and pingable from all) any to any rule on both networks is in place. As per Joe Schmoe idea - I am able to RDP to 192.168.3.1 from 192.168.3.3 (which is on the same network) Data to add: - The servers are on a VM host, each of the servers has 2 nics one is DHCP enabled into the 192.168.0.x network 2nd is static IP in the 192.168.3.x -- Further information: The network 192.168.0.x - are on a domain network (active Directory) The network 192.168.3.x - are grouped in a workgroup What should I check more please?

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  • Re-downloading Microsoft SQL Server 2008 Standard because of license issues?

    - by James Watt
    I have many clients who have purchased Microsoft SQL Server 2008 Standard. Unlike other Microsoft software, there is not a serial number provided for each customer to install the software. Futhermore, Microsoft's TechNet website lists this information about SQL Server instead of providing a key: "This product is pre-pidded." This means that the configuration file for SQL server contains your serial number instead of manually entering it. My question is then: does this serial change for each customer? The reason I ask: I'd rather not download a 3.2GB disc image over and over again for each of my customers individually. But, I don't want to risk using the same image over and over again resulting in Microsoft banning the serial for over use (as opposed to each customer using their copy with THEIR serial number.) Thanks in advance.

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  • Can I completely convert an Ubuntu desktop installation to a server one? (not just the packages)

    - by Rey Leonard Amorato
    I am aware that the server and desktop editions only differ by the packages installed, and I can install server packages (LAMP etc.) into a desktop edition and get the same thing. However, I want to be able to completely change my desktop installation into a server edition. e.g: when I type uname -a or lsb_release -a it is supposed to say Ubuntu server or something. I currently have an 11.10 desktop installation with LAMP stack installed and the info displayed by apache is "Apache blah blah, on (Ubuntu) server. Where does apache get this information that I am using an Ubuntu desktop installation and not a server one? Is there a config file(s) to edit?

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  • If i make a mail server can i send bulk email?

    - by Jake Smith
    I work for a small company and we have fallen into the fad of "email campains" a.k.a Junk mail. So far the company has gotten a subscriber list from our website, and paid a good chunk of change for a emailer program. The problem is, Our list has close to 4,000 people on it and growing. with gmail only allowing 100 emails per account through on SMTP and I am on a tight budget so I cant hire anyone else. I was thinking of doing a dedicated mail server off of the website server we have running in the office. Is it possible? to make emails on your own server, and then send it through your own SMTP? if it is, what software would I need and is if free or low cost at least. We run a WAMP server, i set it up just for information, but i could switch it to lamp or whatever if need be. Thank you for your time and youre answers

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  • My computer keeps restart when accept Skype call

    - by hvtuananh
    I'm using latest Skype version (4.2) on Windows XP SP3 My computer keeps restart when I click "Accept" button on Skype call Windows Update is running and I've already installed all updates What's wrong with my computer? How to fix it? EDIT: I only see this error in Event Viewer Event Type: Error Event Source: System Error Event Category: (102) Event ID: 1003 Date: 3/2/2010 Time: 3:47:50 PM User: N/A Computer: TUANANH Description: Error code 1000000a, parameter1 ffffff94, parameter2 0000001c, parameter3 00000000, parameter4 80537bf1. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 31 30 30 30 30 30 30 1000000 0020: 61 20 20 50 61 72 61 6d a Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 39 34 2c 20 ffff94, 0038: 30 30 30 30 30 30 31 63 0000001c 0040: 2c 20 30 30 30 30 30 30 , 000000 0048: 30 30 2c 20 38 30 35 33 00, 8053 0050: 37 62 66 31 7bf1

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  • What are my choices for server side sandboxed scripting?

    - by alfa64
    I'm building a public website where users share data and scripts to run over some data. The scripts are run serverside in some sort of sandbox without other interaction this cycle: my Perl program reads from a database a User made script, adds the data to be processed into the script ( ie: a JSON document) then calls the interpreter, it returns the response( a JSON document or plain text), i save it to the database with my perl script. The script should be able to have some access to built in functions added to the scripting language by myself, but nothing more. So i've stumbled upon node.js as a javascript interpreter, and and hour or so ago with Google's V8(does v8 makes sense for this kind of thing?). CoffeeScript also came to my mind, since it looks nice and it's still Javascript. I think javascript is widespread enough and more "sandboxeable" since it doesn't have OS calls or anything remotely insecure ( i think ). by the way, i'm writing the system on Perl and Php for the front end. To improve the question: I'm choosing Javascript because i think is secure and simple enough to implement with node.js, but what other alternatives are for achieving this kind of task? Lua? Python? I just can't find information on how to run a sandboxed interpreter in a proper way.

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  • Identifying the version of ATI Catalyst drivers

    - by Snark
    I have bought a new video card based on the ATI Radeon HD 5670 chipset. I couldn't make it work with the latest ATI Catalyst drivers found on their website, only the drivers found on the CD delivered with the card worked. How can I know the version of Catalyst that is installed on my PC (running Windows 7 64-bits)? The ATI Catalyst Control Center returns the following information: Driver Packaging Version 8.673-091110a-092263C Provider ATI Technologies Inc. 2D Driver Version 8.01.01.973 2D Driver File Path /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/CLASS/{4D36E968-E325-11CE-BFC1-08002BE10318}/0000 Direct3D Version 8.14.10.0708 OpenGL Version 6.14.10.9120 Catalyst™ Control Center Version 2009.1110.2225.40230 I do not recognize anything pointing to a "marketing version". The website says the current version of Catalyst is 10.2.

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  • Revisiting the Generations

    - by Row Henson
    I was asked earlier this year to contribute an article to the IHRIM publication – Workforce Solutions Review.  My topic focused on the reality of the Gen Y population 10 years after their entry into the workforce.  Below is an excerpt from that article: It seems like yesterday that we were all talking about the entry of the Gen Y'ers into the workforce and what a radical change that would have on how we attract, retain, motivate, reward, and engage this new, younger segment of the workforce.  We all heard and read that these youngsters would be more entrepreneurial than their predecessors – the Gen X'ers – who were said to be more loyal to their profession than their employer. And, we heard that these “youngsters” would certainly be far less loyal to their employers than the Baby Boomers or even earlier Traditionalists. It was also predicted that – at least for the developed parts of the world – they would be more interested in work/life balance than financial reward; they would need constant and immediate reinforcement and recognition and we would be lucky to have them in our employment for two to three years. And, to keep them longer than that we would need to promote them often so they would be continuously learning since their long-term (10-year) goal would be to own their own business or be an independent consultant.  Well, it occurred to me recently that the first of the Gen Y'ers are now in their early 30s and it is time to look back on some of these predictions. Many really believed the Gen Y'ers would enter the workforce with an attitude – expect everything to be easy for them – have their employers meet their demands or move to the next employer, and I believe that we can now say that, generally, has not been the case. Speaking from personal experience, I have mentored a number of Gen Y'ers and initially felt that with a 40-year career in Human Resources and Human Resources Technology – I could share a lot with them. I found out very quickly that I was learning at least as much from them! Some of the amazing attributes I found from these under-30s was their fearlessness, ease of which they were able to multi-task, amazing energy and great technical savvy. They were very comfortable with collaborating with colleagues from both inside the company and peers outside their organization to problem-solve quickly. Most were eager to learn and willing to work hard.  This brings me to the generation that will follow the Gen Y'ers – the Generation Z'ers – those born after 1998. We have come full circle. If we look at the Silent Generation or Traditionalists, we find a workforce that preceded the television and even very early telephones. We Baby Boomers (as I fall right squarely in this category) remembered the invention of the television and telephone – but laptop computers and personal digital assistants (PDAs) were a thing of “StarTrek” and other science fiction movies and publications. Certainly, the Gen X'ers and Gen Y'ers grew up with the comfort of these devices just as we did with calculators. But, what of those under the age of 10 – how will the workplace look in 15 more years and what type of workforce will be required to operate in the mobile, global, virtual world. I spoke to a friend recently who had her four-year-old granddaughter for a visit. She said she found her in the den in front of the TV trying to use her hand to get the screen to move! So, you see – we have come full circle. The under-70 Traditionalist grew up in a world without TV and the Generation Z'er may never remember the TV we knew just a few years ago. As with every generation – we spend much time generalizing on their characteristics. The most important thing to remember is every generation – just like every individual – is different. The important thing for those of us in Human Resources to remember is that one size doesn’t fit all. What motivates one employee to come to work for you and stay there and be productive is very different than what the next employee is looking for and the organization that can provide this fluidity and flexibility will be the survivor for generations to come. And, finally, just when we think we have it figured out, a multitude of external factors such as the economy, world politics, industries, and technologies we haven’t even thought about will come along and change those predictions. As I reach retirement age – I do so believing that our organizations are in good hands with the generations to follow – energetic, collaborative and capable of working hard while still understanding the need for balance at work, at home and in the community! Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Apache connection intermittantly times out on LAN

    - by jonescb
    I'm using Fedora 12 with Apache 2.2.14, and I was having this error on 2.2.13 as well. Even when I connect to my server over LAN, Firefox will occasionally time out while connecting. I can't figure out what is causing this. The error log isn't showing anything. I even cleaned the error log file, so that if something happened, it'd be a little easier to spot. But I'm still getting time outs, and nothing in the error log. Can anybody help me find what the problem is? Here is my httpd.conf Pastebin It's the default Fedora configuration; I've only changed the ServerName if I remember correctly. I'm pretty sure it's not the Timeout setting, because on LAN it should never time out. I don't believe it's a load issue either, I'm the only one connecting to it. I'm not an Apache expert, so if more information is needed I'll need some instructions on how to get that data.

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  • Mobile Web Framework that will only control rendering and page transitions

    - by rlemon
    I have been using jQueryMobile for a bit now, and there are some things I like about it and others I do not. First I will give a bit of background. I have a light weight mobile application that has a few configurations and 6 pages. Ideally I Would like to load all pages into the DOM (they interact with each other quite often and pages will be switched in the same frequency). The application will post for some JSON every n seconds and refresh the values on the page (yes it is primarily a information display app). with the jQuery Mobile framework the only real thing I like is how easy it is to have a standardized UI a crossed all devices and browsers, I'm really not using too much else out of the framework other than the basic page navigation (if you are familiar with the framework; a bare-bone multi-page design is all i need). Why I want to step away from jQueryMobile is how weighty it is. Not only do you need to include the mobile library, but also the base jQuery libraries. This I do not like because I'm not using jQuery anywhere else on the site. Any suggestions on light-weight mobile frameworks that have a similar rendering as jQueryMobile?

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  • Oracle Magazine Sept/Oct 2012 - Security on the Move

    - by Darin Pendergraft
    This month's Oracle Magazine cover story is Security on the Move.  In it, two Oracle IDM customers discuss their impressions of the latest IDM release.  Kurt Lieber from Kaiser Permanente and Peter Boyle from BT discuss how they are using Oracle IDM to enable their business. Click this link to see the latest issue: http://www.oracle.com/technetwork/issue-archive/2012/12-sep/index.html Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} In addition to the cover article, the Analyst’s Corner features an interview with Sally Hudson from IDC focusing on IDM issues : http://www.oracle.com/technetwork/issue-archive/2012/12-sep/o52analyst-1735921.html And the Partner Perspectives contains information from our IDM partners Hub City Media, aurionPro SENA, and ICSynergy

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  • Hyperic HQ metrics not working

    - by Robin Weston
    I am having a problem with Hyperic HQ. Several metrics, some in IIS 6.x (Request Execution Time, Request Wait Time) and some in .NET 2.0 (Bytes in all Heaps, Exceptions Thrown per Minute), always show 0. If I view perfmon on the server itself I can see that the counters have values greater than zero. There are some metrics that work fine, such as Total Get Requests per Minute and the other IIS defaults. I have looked in the server logs but nothing obvious shows up. Please advise. Am happy to find more information if required.

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  • Really slow wireless internet on 12.04 with HP dv6 6070ca

    - by Joe
    I was recently running the previous version of Ubuntu through Wine, and everything was working great. I decided to upgrade to pangolin when I saw it came out. After upgrading the internet was very slow (the estimated time on the updates was something like 4 days). I thought maybe this had something to do with the Wine installation, so I decided to finally do an actual dual boot. I partitioned my drive all nice and neat, but I made the mistake of connecting to the internet for the installation, and clicking the option to install updates and restricted extras. This was in the morning, circa 6 am. Fast forward to the evening, the installation is frozen at around 75%. In frustration I gave the ol girl a hard shut-down, which effectively rendered my machine useless. I used the thumb drive to reinstall Ubuntu, this time without connecting to the internet. Installed nice and easy, no problems, but the internet is still ridiculously slow. It took me about 20 minutes of frustration and hitting stop and reload repeatedly to even get this question page to open. This is important to me as now Windows won't even boot and I have to use ubuntu for the time being but I can't even bear to turn on my laptop due to the frustration that immediately ensues. Please help! Oh, and I'm relatively new so if there are some terminal commands that spew out info you guys would find useful let me know what they are and I'll post back the information.

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  • Can I increase the link speed of the RAS Server on our MS Win2k3 box?

    - by Ducain
    We are running a Win2K3 Server box, and I'm a remote employee that connects via VPN. I've been frustrated for some time by the connection speed over the VPN (the office HQ has a decent speed and I have a biz class connection here), and decided to do some checking today. This morning, I was dialed in and looked at the networking tab of the task manager, and I see that the adapter for the RAS Server (the box has 4 Gigabit adapters) has a speed that seems far too low. The speed for the RAS Server link hovers between 300 - 600 Kbps. The local connection (and others) all say 1 Gbps. Can I set this to a higher speed? Is this information accurate? Thanks for the input.

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  • Faster, Simpler access to Azure Tables with Enzo Azure API

    - by Herve Roggero
    After developing the latest version of Enzo Cloud Backup I took the time to create an API that would simplify access to Azure Tables (the Enzo Azure API). At first, my goal was to make the code simpler compared to the Microsoft Azure SDK. But as it turns out it is also a little faster; and when using the specialized methods (the fetch strategies) it is much faster out of the box than the Microsoft SDK, unless you start creating complex parallel and resilient routines yourself. Last but not least, I decided to add a few extension methods that I think you will find attractive, such as the ability to transform a list of entities into a DataTable. So let’s review each area in more details. Simpler Code My first objective was to make the API much easier to use than the Azure SDK. I wanted to reduce the amount of code necessary to fetch entities, remove the code needed to add automatic retries and handle transient conditions, and give additional control, such as a way to cancel operations, obtain basic statistics on the calls, and control the maximum number of REST calls the API generates in an attempt to avoid throttling conditions in the first place (something you cannot do with the Azure SDK at this time). Strongly Typed Before diving into the code, the following examples rely on a strongly typed class called MyData. The way MyData is defined for the Azure SDK is similar to the Enzo Azure API, with the exception that they inherit from different classes. With the Azure SDK, classes that represent entities must inherit from TableServiceEntity, while classes with the Enzo Azure API must inherit from BaseAzureTable or implement a specific interface. // With the SDK public class MyData1 : TableServiceEntity {     public string Message { get; set; }     public string Level { get; set; }     public string Severity { get; set; } } //  With the Enzo Azure API public class MyData2 : BaseAzureTable {     public string Message { get; set; }     public string Level { get; set; }     public string Severity { get; set; } } Simpler Code Now that the classes representing an Azure Table entity are defined, let’s review the methods that the Azure SDK would look like when fetching all the entities from an Azure Table (note the use of a few variables: the _tableName variable stores the name of the Azure Table, and the ConnectionString property returns the connection string for the Storage Account containing the table): // With the Azure SDK public List<MyData1> FetchAllEntities() {      CloudStorageAccount storageAccount = CloudStorageAccount.Parse(ConnectionString);      CloudTableClient tableClient = storageAccount.CreateCloudTableClient();      TableServiceContext serviceContext = tableClient.GetDataServiceContext();      CloudTableQuery<MyData1> partitionQuery =         (from e in serviceContext.CreateQuery<MyData1>(_tableName)         select new MyData1()         {            PartitionKey = e.PartitionKey,            RowKey = e.RowKey,            Timestamp = e.Timestamp,            Message = e.Message,            Level = e.Level,            Severity = e.Severity            }).AsTableServiceQuery<MyData1>();        return partitionQuery.ToList();  } This code gives you automatic retries because the AsTableServiceQuery does that for you. Also, note that this method is strongly-typed because it is using LINQ. Although this doesn’t look like too much code at first glance, you are actually mapping the strongly-typed object manually. So for larger entities, with dozens of properties, your code will grow. And from a maintenance standpoint, when a new property is added, you may need to change the mapping code. You will also note that the mapping being performed is optional; it is desired when you want to retrieve specific properties of the entities (not all) to reduce the network traffic. If you do not specify the properties you want, all the properties will be returned; in this example we are returning the Message, Level and Severity properties (in addition to the required PartitionKey, RowKey and Timestamp). The Enzo Azure API does the mapping automatically and also handles automatic reties when fetching entities. The equivalent code to fetch all the entities (with the same three properties) from the same Azure Table looks like this: // With the Enzo Azure API public List<MyData2> FetchAllEntities() {        AzureTable at = new AzureTable(_accountName, _accountKey, _ssl, _tableName);        List<MyData2> res = at.Fetch<MyData2>("", "Message,Level,Severity");        return res; } As you can see, the Enzo Azure API returns the entities already strongly typed, so there is no need to map the output. Also, the Enzo Azure API makes it easy to specify the list of properties to return, and to specify a filter as well (no filter was provided in this example; the filter is passed as the first parameter).  Fetch Strategies Both approaches discussed above fetch the data sequentially. In addition to the linear/sequential fetch methods, the Enzo Azure API provides specific fetch strategies. Fetch strategies are designed to prepare a set of REST calls, executed in parallel, in a way that performs faster that if you were to fetch the data sequentially. For example, if the PartitionKey is a GUID string, you could prepare multiple calls, providing appropriate filters ([‘a’, ‘b’[, [‘b’, ‘c’[, [‘c’, ‘d[, …), and send those calls in parallel. As you can imagine, the code necessary to create these requests would be fairly large. With the Enzo Azure API, two strategies are provided out of the box: the GUID and List strategies. If you are interested in how these strategies work, see the Enzo Azure API Online Help. Here is an example code that performs parallel requests using the GUID strategy (which executes more than 2 t o3 times faster than the sequential methods discussed previously): public List<MyData2> FetchAllEntitiesGUID() {     AzureTable at = new AzureTable(_accountName, _accountKey, _ssl, _tableName);     List<MyData2> res = at.FetchWithGuid<MyData2>("", "Message,Level,Severity");     return res; } Faster Results With Sequential Fetch Methods Developing a faster API wasn’t a primary objective; but it appears that the performance tests performed with the Enzo Azure API deliver the data a little faster out of the box (5%-10% on average, and sometimes to up 50% faster) with the sequential fetch methods. Although the amount of data is the same regardless of the approach (and the REST calls are almost exactly identical), the object mapping approach is different. So it is likely that the slight performance increase is due to a lighter API. Using LINQ offers many advantages and tremendous flexibility; nevertheless when fetching data it seems that the Enzo Azure API delivers faster.  For example, the same code previously discussed delivered the following results when fetching 3,000 entities (about 1KB each). The average elapsed time shows that the Azure SDK returned the 3000 entities in about 5.9 seconds on average, while the Enzo Azure API took 4.2 seconds on average (39% improvement). With Fetch Strategies When using the fetch strategies we are no longer comparing apples to apples; the Azure SDK is not designed to implement fetch strategies out of the box, so you would need to code the strategies yourself. Nevertheless I wanted to provide out of the box capabilities, and as a result you see a test that returned about 10,000 entities (1KB each entity), and an average execution time over 5 runs. The Azure SDK implemented a sequential fetch while the Enzo Azure API implemented the List fetch strategy. The fetch strategy was 2.3 times faster. Note that the following test hit a limit on my network bandwidth quickly (3.56Mbps), so the results of the fetch strategy is significantly below what it could be with a higher bandwidth. Additional Methods The API wouldn’t be complete without support for a few important methods other than the fetch methods discussed previously. The Enzo Azure API offers these additional capabilities: - Support for batch updates, deletes and inserts - Conversion of entities to DataRow, and List<> to a DataTable - Extension methods for Delete, Merge, Update, Insert - Support for asynchronous calls and cancellation - Support for fetch statistics (total bytes, total REST calls, retries…) For more information, visit http://www.bluesyntax.net or go directly to the Enzo Azure API page (http://www.bluesyntax.net/EnzoAzureAPI.aspx). About Herve Roggero Herve Roggero, Windows Azure MVP, is the founder of Blue Syntax Consulting, a company specialized in cloud computing products and services. Herve's experience includes software development, architecture, database administration and senior management with both global corporations and startup companies. Herve holds multiple certifications, including an MCDBA, MCSE, MCSD. He also holds a Master's degree in Business Administration from Indiana University. Herve is the co-author of "PRO SQL Azure" from Apress and runs the Azure Florida Association (on LinkedIn: http://www.linkedin.com/groups?gid=4177626). For more information on Blue Syntax Consulting, visit www.bluesyntax.net.

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  • Oracle R Distribution 2-13.2 Update Available

    - by Sherry LaMonica
    Oracle has released an update to the Oracle R Distribution, an Oracle-supported distribution of open source R. Oracle R Distribution 2-13.2 now contains the ability to dynamically link the following libraries on both Windows and Linux: The Intel Math Kernel Library (MKL) on Intel chips The AMD Core Math Library (ACML) on AMD chips To take advantage of the performance enhancements provided by Intel MKL or AMD ACML in Oracle R Distribution, simply add the MKL or ACML shared library directory to the LD_LIBRARY_PATH system environment variable. This automatically enables MKL or ACML to make use of all available processors, vastly speeding up linear algebra computations and eliminating the need to recompile R.  Even on a single core, the optimized algorithms in the Intel MKL libraries are faster than using R's standard BLAS library. Open-source R is linked to NetLib's BLAS libraries, but they are not multi-threaded and only use one core. While R's internal BLAS are efficient for most computations, it's possible to recompile R to link to a different, multi-threaded BLAS library to improve performance on eligible calculations. Compiling and linking to R yourself can be involved, but for many, the significantly improved calculation speed justifies the effort. Oracle R Distribution notably simplifies the process of using external math libraries by enabling R to auto-load MKL or ACML. For R commands that don't link to BLAS code, taking advantage of database parallelism using embedded R execution in Oracle R Enterprise is the route to improved performance. For more information about rebuilding R with different BLAS libraries, see the linear algebra section in the R Installation and Administration manual. As always, the Oracle R Distribution is available as a free download to anyone. Questions and comments are welcome on the Oracle R Forum.

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