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• Software Architecture Analysis Method (SAAM)

  Software Architecture Analysis Method (SAAM) is a methodology used to determine how specific application quality attributes were achieved and how possible changes in the future will affect quality attributes based on hypothetical cases studies. Common quality attributes that can be utilized by this methodology include modifiability, robustness, portability, and extensibility. Quality Attribute: Application Modifiability The Modifiability quality attribute refers to how easy it changing the system in the future will be. This to me is a very open-ended attribute because a business could decide to transform a Point of Sale (POS) system in to a Lead Tracking system overnight. (Yes, this did actually happen to me) In order for SAAM to be properly applied for checking this attribute specific hypothetical case studies need to be created and review for the modifiability attribute due to the fact that various scenarios would return various results based on the amount of changes. In the case of the POS change out a payment gateway or adding an additional payment would have scored very high in comparison to changing the system over to a lead management system. I personally would evaluate this quality attribute based on the S.O.I.L.D Principles of software design. I have found from my experience the use of S.O.I.L.D in software design allows for the adoption of changes within a system. Quality Attribute: Application Robustness The Robustness quality attribute refers to how an application handles the unexpected. The unexpected can be defined but is not limited to anything not anticipated in the originating design of the system. For example: Bad Data, Limited to no network connectivity, invalid permissions, or any unexpected application exceptions. I would personally evaluate this quality attribute based on how the system handled the exceptions. Robustness Considerations Did the system stop or did it handle the unexpected error? Did the system log the unexpected error for future debugging? What message did the user receive about the error? Quality Attribute: Application Portability The Portability quality attribute refers to the ease of porting an application to run in a new operating system or device. For example, It is much easier to alter an ASP.net website to be accessible by a PC, Mac, IPhone, Android Phone, Mini PC, or Table in comparison to desktop application written in VB.net because a lot more work would be involved to get the desktop app to the point where it would be viable to port the application over to the various environments and devices. I would personally evaluate this quality attribute based on each new environment for which the hypothetical case study identifies. I would pay particular attention to the following items. Portability Considerations Hardware Dependencies Operating System Dependencies Data Source Dependencies Network Dependencies and Availabilities  Quality Attribute: Application Extensibility The Extensibility quality attribute refers to the ease of adding new features to an existing application without impacting existing functionality. I would personally evaluate this quality attribute based on each new environment for the following Extensibility  Considerations Hard coded Variables versus Configurable variables Application Documentation (External Documents and Codebase Documentation.) The use of Solid Design Principles

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• Fuji camera "mounts" but folder not in Dolphin After Kubuntu 13.10 upgrade

  - by user207207

  Fuji camera mount reported in attached devices but not visible in Dolphin After Kubuntu 13.10 upgrade Have reinstalled the driver, and a few other suggestions, for other cameras mounts failing on previous Ubuntu upgrades. I have already spent a couple of hours trying to get my photo's off the camera, very annoying. Worked perfectly in 11.04, 11.10, 12.04, 12.10 and 13.04. dmesg | tail; lsusb; lsb_release -a [ 6181.858786] CPUM: APIC 03 at 00000000fee00000 (mapped at ffffc90009400000) - ver 0x80050010, lint0=0x10700 lint1=0x10400 pc=0x00400 thmr=0x10000 [17261.396236] CPUM: APIC 00 at 00000000fee00000 (mapped at ffffc90000c6a000) - ver 0x80050010, lint0=0x10700 lint1=0x00400 pc=0x00400 thmr=0x10000 [17261.396239] CPUM: APIC 03 at 00000000fee00000 (mapped at ffffc90000c72000) - ver 0x80050010, lint0=0x10700 lint1=0x10400 pc=0x00400 thmr=0x10000 [17261.396241] CPUM: APIC 02 at 00000000fee00000 (mapped at ffffc90000c70000) - ver 0x80050010, lint0=0x10700 lint1=0x10400 pc=0x00400 thmr=0x10000 [17261.396255] CPUM: APIC 01 at 00000000fee00000 (mapped at ffffc90000c6e000) - ver 0x80050010, lint0=0x10700 lint1=0x10400 pc=0x00400 thmr=0x10000 [32456.884907] usb 2-5: new high-speed USB device number 2 using ehci-pci [32457.654046] usb 2-5: New USB device found, idVendor=04cb, idProduct=01e8 [32457.654050] usb 2-5: New USB device strings: Mfr=0, Product=2, SerialNumber=3 [32457.654052] usb 2-5: Product: Digital Camera [32457.654053] usb 2-5: SerialNumber: 4C3230302020091117CAA59WP18548 Bus 002 Device 002: ID 04cb:01e8 Fuji Photo Film Co., Ltd Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 001 Device 003: ID 2013:024f PCTV Systems nanoStick T2 290e Bus 001 Device 002: ID 046d:082d Logitech, Inc. HD Pro Webcam C920 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub No LSB modules are available. Distributor ID: Ubuntu vissibleDescription: Ubuntu 13.10 Release: 13.10 Codename: saucy sudo apt-get install gvfs-bin gvfs-mount gphoto2://[usb:002,002] Error mounting location: Error initializing camera: -108: No such file or directory ...... I have reported a bug in Dolphin, which has been transferred to Solid. Further information : I ran solid-hardware list details udi = '/org/kde/solid/udev/sys/devices/pci0000:00/0000:00:04.1/usb2/2-5' parent = '/org/kde/solid/udev' (string) vendor = '04cb' (string) product = 'Digital Camera' (string) description = 'Camera' (string) Block.major = 189 (0xbd) (int) Block.minor = 137 (0x89) (int) Block.device = '/dev/bus/usb/002/010' (string) Camera.supportedProtocols = {'ptp'} (string list) Camera.supportedDrivers = {'gphoto'} (string list) I still can't get my photo's off, I can see the folders using the Gimp menu. If anyone has got any ideas, I'm willing to try them.

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• What does path finding in internet routing do and how is it different from A*?

  - by alan2here

  Note: If you don't understand this question then feel free to ask clarification in the comments instead of voting down, it might be that this question needs some more work at the moment. I've been directed here from the Stack Excange chat room Root Access because my question didn't fit on Super User. In many aspects path finding algorithms like A star are very similar to internet routing. For example: A node in an A* path finding system can search for a path though edges between other nodes. A router that's part of the internet can search for a route though cables between other routers. In the case of A*, open and closed lists are kept by the system as a whole, sepratly from any individual node as well as each node being able to temporarily store a state involving several numbers. Routers on the internet seem to have remarkable properties, as I understand it: They are very performant. New nodes can be added at any time that use a free address from a finite (not tree like) address space. It's real routing, like A*, there's never any doubling back for example. Similar IP addresses don't have to be geographically nearby. The network reacts quickly to changes to the networks shape, for example if a line is down. Routers share information and it takes time for new IP's to be registered everywhere, but presumably every router doesn't have to store a list of all the addresses each of it's directions leads most directly to. I'm looking for a basic, general, high level description of the algorithms workings from the point of view of an individual router. Does anyone have one? I presume public internet routers don't use A* as the overheads would be to large, and scale to poorly. I also presume there is a single method worldwide because it seems as if must involve a lot of transferring data to update and communicate a reasonable amount of state between neighboring routers. For example, perhaps the amount of data that needs to be stored in each router scales logarithmically with the number of routers that exist worldwide, the detail and reliability of the routing is reduced over increasing distances, there is increasing backtracking involved in parts of the network that are less geographically uniform or maybe each router really does perform an A* style search, temporarily maintaining open and closed lists when a packet arrives.

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• Where does a "Technical Programmer" fit in, and what does the title mean? [closed]

  - by Mike E

  Was: "What is a 'Technical Programmer'"? I've noticed in job posting boards a few postings, all from European companies in the games industry, for a "Technical Programmer". The job description was similar, having to do with tools development, 3d graphics programming, etc. It seems to be somewhere between a Technical Artist who's more technical than artist or who can code, and a Technical Director but perhaps without the seniority/experience. Information elsewhere on the position is sparse. The title seems redundant and I haven't seen any American companies post jobs by that name, exactly. One example is this job posting on gamedev.net which isn't exactly thorough. In case the link dies: Subject: Technical Programmer Frictional Games, the creators of Amnesia: The Dark Descent and the Penumbra series, are looking for a talented programmer to join the company! You will be working for a small team with a big focus on finding new and innovating solutions. We want you who are not afraid to explore uncharted territory and constantly learn new things. Self-discipline and independence are also important traits as all work will be done from home. Some the things you will work with include: 3D math, rendering, shaders and everything else related. Console development (most likely Xbox 360). Hardware implementations (support for motion controls, etc). All coding is in C++, so great skills in that is imperative. Revised Summarised Question: So, where does a programmer of this nature fit in to software development team? If I had these on my team, what tasks am I expecting them to complete? Can I ask one to build a new level editor, or optimize the rendering engine? It doesn't seem to be a "tools programmer" which focuses on producing artist tools, often in high-level languages like C#, Python, or Java. Nor does it seem to be working directly on the engine, nor a graphics programmer, as such. Yet, a strong C++ requirement, which was mirrored in other postings besides this one I quoted. Edited To Add As far as it being a low-level programmer, I had considered that but lacking from the posting was a requirement of Assembly. Instead, they tend to require familiarity with higher-level hardware APIs such as DirectX, or DirectInput. I wasn't fully clear in my original post. I think, however, that Mathew Foscarini has it right in his answer, so barring someone who definitely works with or as a "Technical Programmer" stepping in to provide a clearer explanation, I'll go with that. A generalist, which also fits the description of a more-technical-than-artist TA.

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• Strategy for avoiding duplicate object ids for data shared across devices using iCloud

  - by rmaddy

  I have a data intensive iOS app that is not using CoreData nor does it support iCloud synching (yet). All of my objects are created with unique keys. I use a simple long long initialized with the current time. Then as I need a new key I increment the value by 1. This has all worked well for a few years with the app running isolated on a single device. Now I want to add support for automatic data sync across devices using iCloud. As my app is written, there is the possibility that two objects created on two different devices could end up with the same key. I need to avoid this possibility. I'm looking for ideas for solving this issue. I have a few requirements that the solution must meet: 1) The key needs to remain a single integral data type. Converting all existing keys to a compound key or to a string or other type would affect the entire code base and likely result in more bugs than it's worth. 2) The solution can't depend on an Internet connection. A user must be able to run the app and add data even with no Internet connection. The data should still resolve properly later when the data syncs through iCloud once a connection is available. I'll accept one exception to this rule. If no other option is available, I may be open to requiring an Internet connection the first time the app's data is initialized. One idea I have been toying around with in my head is logically splitting the integer key into two parts. The high 4 or 5 bits could be used as some sort of device id while the rest represents the actual key. The fuzzy part is figuring out how to come up with non-conflicting device ids that fit in a few bits. This should be viable since I don't need to deal will millions of devices. I just need to deal with the few devices that would be shared by a given iCloud account. I'm open to suggestions. Thanks.

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• SQL Saturday 194 - Exeter

  - by Dave Ballantyne

  Many kudos goes to Jonathan and Annette Allen and the others on the team for confirming SQL Saturday 194 in Exeter on the 8th and 9th of March.  The event home page is here http://www.sqlsaturday.com/194/eventhome.aspx and I delighted that myself and Dave Morrison will be presenting a full day pre-con on the 8th on favourite subjects “TSQL and Internals”. Here is the full abstract : TSQL and internals - When faced with performance issues there are many lines of attack. Tuning the engine itself can get you so far, however for maximum effect you need to understand how the engine and how it translates SQL statements into performable actions. This is not a simple task, it is a massive task to deal with a multi-table join and the number of permutations can be immense. To back up this knowledge, we can create better performing TSQL and understand the impact that is has upon the engine and recognize the pitfalls and gotcha’s that exist in SQLServer. Ultimately, there is no ‘best way’ to perform a single task only many variations of ‘it depends’ , but now we can pick the most appropriate option for the required dataload. Over the years, there have been many myths and misconceptions have grown around the product, some have basis in older versions and some are just wrong. Continuing to build on the knowledge given so far these issue will be explored and broken down and proved or disproved. Finally we will look to the future and explore SQL Server 2012 and the new functionality that that brings and some of the common uses that we will be able to address. After completion of this days pre-con, attendees will have a more complete knowledge of execution plans, and how they relate to the physical and logical actions that SQLServer will be executing on their behalf. The attendees will also have a more rounded and fuller knowledge of TSQL and the implications of incorrectly defining a query. Dave is a fountain of knowledge on execution plans and optimizer internals and ,though i may flatter myself, I’m no shrinking violet when it comes to TSQL and such matters.  I hope that if you cant join us, then there are other pre-cons available from other experts in their fields that may ‘float you boat’ too.  The pre-con page is http://sqlsouthwest.co.uk/SQLSaturday_precon.htm Also, excitingly, this pre-con day is sponsored by Fusion-IO which is a great boon for the day. If you want a more of this then i am offering a 2 day TSQL course starting on the 19th of March. More details on this are available here

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• Is IE9 a modern browser?

  - by anirudha

  Is IE9 a modern browser? i show you a post who compare IE as well as they compare chrome. Is IE9 a modern browser? well Are you thing that they make something bettter then thing another that what Firefox and chrome do whenever Microsoft do this. that's point that Microsoft always blast IE because they make version upon version not upon update like Firefox make 3.6.14 after 3.6.13 and chrome give update soon as possible but IE not come soon. they will thing for making 10 instead of giving update on 9. well what they tell us new. they make fool public everytime i believe they make fool public as same as today they maked for version 9 they show developer tool in 9 have three new tabs or pael are this enough. whenever  in chrome and firefox their is many plugin who make development easier IE still have a developer tool who not have enough power like Firebug in Firefox. they show performance but forget luna user [window xp] and their IE never runs on other plateform but chrome and firefox can. no customization in IE whenever chrome and firefox have uncountable plugin and addons. show features now in IE who already implemented in firefox very early. well their is no rule that static goes right every time not sure that IE and Firefox both are right in their language. their is no one predict what thing goes better in future. so well keep a thing in mind never wasted time and also thing to make task easier even you need to use sollution opensource or closesoure inside or outside MS does not matter. well everyone tell you much more then they do even IE and some other. they never tell you this thing not in IE but in another can be found they never tell you use other whenever you need a thing and never can be found in their software. you need to more beware of IE because they make them commorcial not really for public if really then why they stop wxp user to use them as well firefox and chrome never force. because they need a thing that force more then more copy of windows sale. so they thing to add a thing in window 8. the IE9 they thing to make before that they thing to make  this for windows 8. they always force user to purchase this for this. this for this. and this trick sell their software. well outside MS Mozilla and Chrome all behave better with user and their feedback. they respect user their privacy and feedback. if you not believe that how much problem you found in IE and they got solved soon as in chrome and firefox bug kill soon. because IE not opensource we need to  boycutt them secondly their is no customization then they make user task easier even with twitter and facebook.

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• Why can't the IT industry deliver large, faultless projects quickly as in other industries?

  - by MainMa

  After watching National Geographic's MegaStructures series, I was surprised how fast large projects are completed. Once the preliminary work (design, specifications, etc.) is done on paper, the realization itself of huge projects take just a few years or sometimes a few months. For example, Airbus A380 "formally launched on Dec. 19, 2000", and "in the Early March, 2005", the aircraft was already tested. The same goes for huge oil tankers, skyscrapers, etc. Comparing this to the delays in software industry, I can't help wondering why most IT projects are so slow, or more precisely, why they cannot be as fast and faultless, at the same scale, given enough people? Projects such as the Airbus A380 present both: Major unforeseen risks: while this is not the first aircraft built, it still pushes the limits if the technology and things which worked well for smaller airliners may not work for the larger one due to physical constraints; in the same way, new technologies are used which were not used yet, because for example they were not available in 1969 when Boeing 747 was done. Risks related to human resources and management in general: people quitting in the middle of the project, inability to reach a person because she's on vacation, ordinary human errors, etc. With those risks, people still achieve projects like those large airliners in a very short period of time, and despite the delivery delays, those projects are still hugely successful and of a high quality. When it comes to software development, the projects are hardly as large and complicated as an airliner (both technically and in terms of management), and have slightly less unforeseen risks from the real world. Still, most IT projects are slow and late, and adding more developers to the project is not a solution (going from a team of ten developer to two thousand will sometimes allow to deliver the project faster, sometimes not, and sometimes will only harm the project and increase the risk of not finishing it at all). Those which are still delivered may often contain a lot of bugs, requiring consecutive service packs and regular updates (imagine "installing updates" on every Airbus A380 twice per week to patch the bugs in the original product and prevent the aircraft from crashing). How can such differences be explained? Is it due exclusively to the fact that software development industry is too young to be able to manage thousands of people on a single project in order to deliver large scale, nearly faultless products very fast?

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• Developing a Support Plan for Cloud Applications

  - by BuckWoody

  Last week I blogged about developing a High-Availability plan. The specifics of a given plan aren't as simple as "Step 1, then Step 2" because in a hybrid environment (which most of us have) the situation changes the requirements. There are those that look for simple "template" solutions, but unless you settle on a single vendor and a single way of doing things, that's not really viable. The same holds true for support. As I've mentioned before, I'm not fond of the term "cloud", and would rather use the tem "Distributed Computing". That being said, more people understand the former, so I'll just use that for now. What I mean by Distributed Computing is leveraging another system or setup to perform all or some of a computing function. If this definition holds true, then you're essentially creating a partnership with a vendor to run some of your IT - whether that be IaaS, PaaS or SaaS, or more often, a mix. In your on-premises systems, you're the first and sometimes only line of support. That changes when you bring in a Cloud vendor. For Windows Azure, we have plans for support that you can pay for if you like. http://www.windowsazure.com/en-us/support/plans/ You're not off the hook entirely, however. You still need to create a plan to support your users in their applications, especially for the parts you control. The last thing they want to hear is "That's vendor X's problem - you'll have to call them." I find that this is often the last thing the architects think about in a solution. It's fine to put off the support question prior to deployment, but I would hold off on calling it "production" until you have that plan in place. There are lots of examples, like this one: http://www.va-interactive.com/inbusiness/editorial/sales/ibt/customer.html some of which are technology-specific. Once again, this is an "it depends" kind of approach. While it would be nice if there was just something in a box we could buy, it just doesn't work that way in a hybrid system. You have to know your options and apply them appropriately.

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• Movement prediction for non-shooters

  - by ShadowChaser

  I'm working on an isometric (2D) game with moderate-scale multiplayer - 20-30 players. I've had some difficulty getting a good movement prediction implementation in place. Right now, clients are authoritative for their own position. The server performs validation and broad-scale cheat detection, and I fully realize that the system will never be fully robust against cheating. However, the performance and implementation tradeoffs work well for me right now. Given that I'm dealing with sprite graphics, the game has 8 defined directions rather than free movement. Whenever the player changes their direction or speed (walk, run, stop), a "true" 3D velocity is set on the entity and a packet it sent to the server with the new movement state. In addition, every 250ms additional packets are transmitted with the player's current position for state updates on the server as well as for client prediction. After the server validates the packet, it gets automatically distributed to all of the other "nearby" players. Client-side, all entities with non-zero velocity (ie/ moving entities) are tracked and updated by a rudimentary "physics" system - basically nothing more than changing the position by the velocity according to the elapsed time slice (40ms or so). What I'm struggling with is how to implement clean movement prediction. I have the nagging suspicion that I've made a design mistake somewhere. I've been over the Unreal, Half-life, and all other movement prediction/lag compensation articles I could find, but they all seam geared toward shooters: "Don't send each control change, send updates every 120ms, server is authoritative, client predicts, etc". Unfortunately, that style of design won't work well for me - there's no 3D environment so each individual state change is important. 1) Most of the samples I saw tightly couple movement prediction right into the entities themselves. For example, storing the previous state along with the current state. I'd like to avoid that and keep entities with their "current state" only. Is there a better way to handle this? 2) What should happen when the player stops? I can't interpolate to the correct position, since they might need to walk backwards or another strange direction if their position is too far ahead. 3) What should happen when entities collide? If the current player collides with something, the answer is simple - just stop the player from moving. But what happens if two entities take up the same space on the server? What if the local prediction causes a remote entity to collide with the player or another entity - do I stop them as well? If the prediction had the misfortune of sticking them in front of a wall that the player has gone around, the prediction will never be able to compensate and once the error gets to high the entity will snap to the new position.

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• Are they asking too much of me?

  - by Tesserex

  Or am I just whining? Background: I work for a "startup," which I put in air quotes because the company has been around for 4 years. We have about 40 employees in three offices, 9 here plus some part time. We have a good amount of investment and bring in about 75% of what we spend (so not profitable just yet.) Standard work week is supposed to be about 60 hours, but they justify that as we have to be online when our international (Taiwan and Vietnam) offices are awake. When I started the job 6 months ago, I spent about a month prototyping an iphone app and did really well on my own. They also found out about my facebook applications and how many users they got. Putting 2 and 2 together (and winding up at -7) they realized 1. I'm independent and innovative (because I was able to use stackoverflow to answer my iOS questions instead of bugging my superiors) and 2. I must have an eye for marketing (since my fb apps grew totally organically without me doing any advertising), and assigned me to a project optimizing adwords campaigns. Today I got reviewed, and then chewed out, by our CEO for not totally rocking this project. Now I thought I was doing ok, but the CEO said the project is stagnant and they're expecting more from me. But since it's a startup, they play loose with job roles and I've had plenty of other things to do in the past three months. Every time I ask what's most important, I get conflicting responses depending who I ask, and the end result is that almost everything has equal priority - high. I could go on about how I don't think adwords is worthwhile for us since our profit margin is so slim, and how we should be trying to improve our website first, but that's not the point. I also have explained to the office director (who originally assigned me the project, not the CEO) that I don't actually know anything about marketing, I'm just a decent programmer, but they think my general smarts will prove capable of tackling this challenge. The CEO also clarified that he wants a more technical and algorithmic approach to the problem. So is there something I can do to address this? Combined with my existing and confusing workload, should I be raising an issue? Or should I do the grown up thing and give it my all, asking for help when I need it and hoping for the best? Sorry if this is very rant-ish.

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• Part 5: Choose the right tool - or - why

  - by volker.eckardt(at)oracle.com

  Consider the following client request “Please create a report for us to list expenses”. Which Oracle EBS tool would you choose? There are plenty of options available: Oracle Reports, or BI Publisher with PDF or Excel layout, or Discoverer, or BI Publisher Stand Alone, or PDF online generation, or Oracle WebADI, or Plain SQL*Plus as Concurrent Program, or Online review option … Assuming, you as development lead have to decide, you may decide by available skill set in your development team. However, is this a good decision? An important question to influence the decision is the “Why” question: why do you need this report, what process is behind, what exactly you like to achieve? We see often data created or printed, although it would be much better to get the data in Excel, and upload changes via WebADI directly. There are more points that should drive your decision: How many of such requirements you have got? Has this technique been used in the project already? Are there related reusable’s you may gain from? How difficult is it to maintain your solution? Can you merge this report with another one, to reduce test and maintenance work? In addition, also your own development standards should guide you a bit to come to a good decision. In one of my own projects, we discussed such topics in our weekly team meeting. By utilizing the team knowledge best, you may come to a better decision, and additionally, your team supports your decision. Unfortunately, I have rarely seen dedicated team trainings or planned knowledge transfer to support such processes. Often the pressure to deliver on time is too high to have discussion and decision time left. But exactly this can help keeping maintenance costs low by limiting the number of alternative solutions for similar requirements. Lastly, design decisions should be documented to allow another person taking this over easily. Decisions shall be reviewed and updated regularly, to reflect related procedures or Oracle products respective product versions. Summary: Oracle EBS offers plenty of alternatives to implement customizations. Create and maintain a decision tree to support the design process. Do not leave the decision just on developer side. Limit the number of alternative solutions as best as possible; choose one which is the most appropriate also from future maintenance perspective.

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• Oracle OpenWorld is on the Horizon

  - by Matthew Haavisto

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Oracle OpenWorld 2012 is only a few months away, and we're excited about our slate of sessions and other activities scheduled this year.  PeopleSoft sessions are perennially among the best attended and well-received sessions, and we plan to keep that trend going. We have a full complement of sessions planned, from updates for some of your yearly favorites to lots of completely new topics.  Some of the long-standing favorites include the PeopleSoft Technology Roadmap, PeopleTools Tips and Techniques and a number of candid panel discussions. Coverage of the latest trends include new sessions on PeopleSoft on mobile platforms, PeopleSoft's new user experience and interaction model, advances in reporting and analytics and employing virtualization to reduce costs.  The PeopleTools team is also working closely with Applications groups this year to demonstrate to users how advances in PeopleTools will have a direct and beneficial impact on the latest applications releases.  There are plenty of sessions for developers and administrators as well, from sessions on enhancing, integrating, maintaining, and securing your applications, to tuning for performance.  We'll also update you on the latest platform roadmap. In addition to these conventional sessions, we will of course be manning the demo pods, where you'll be able to see the latest functionality first hand. We plan to engage in lots of direct customer interaction.  One of the highlights each year for our team as well as attendees is the session in which a panel of senior PeopleTools leaders talks candidly and engages in open Q&A with customers about our products.  This is definitely a discussion worth joining in on. Keep your eyes on this blog in the coming weeks for details on many of the sessions we have planned.  We look forward to seeing you at OpenWorld 2012!

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• Working for Web using open-source Technologies

  - by anirudha

  As a Web Developer we all have own dream to make a great web application. a great application was built upon high discipline and best practice on the process of development then we can make modification easier in future as if we want. the user feedback also have a matter because they tell us what they want or expected with the application we make day and night. sometime they report a nice story , experience or a problem they got with our application. so that's matter because they telling about our application much more because they use our software and a part of process of future development or next version of application we make. so the Web have a good thing that they updated as soon as possible. in desktop application their is a numbers of trouble client have when they want to use our application. first thing that installation of software never goes right on every system. big company spent a big amount of money to troble these problem the user have with their software.   Web application is nice implementation of application because their is no trouble with installation all have same experience and if something goes wrong patch come soon and no waiting for new version. Chrome even a desktop application [browser] but they automatically update themselves so their is no trouble for user to get next version now hasseles.    Web application development in Microsoft way have their own rule , pattern practice to make better application in less time. the technologies i want to show you here is some great opensource example like MySQL jQuery and ASP.NET MVC a framework based on ASP.NET server side language.   For going to next step we need to show you a list of software you need to have to fully experience this tutorial.   Visual Web Developer 2010 Express Edition  MySQL [open-source RDBMS]   Query [open-source javascript library]   for getting these software you need to pay nothing.   Visual Web Developer can obtained from Microsoft.com/Express or if you are student or Web Developer you are eligible to get the Visual studio professional and many other great software from Microsoft through their Dreamspark or WebsiteSpark programmes.   MySQL is a great Relational Database management software who are freely available from MySQL.com as a database monitorting tool you can use MySQL workbrench who can be freely get from MySQL official website or many other free tool are available for begining development with MySQL   jQuery is a great library for making javascipt development easier and faster.you can obtained jQuery from jQuery.com their official website.

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• Reasons to Use a VM For Development

  - by George Stocker

  Background: I work at a start-up company, where one team uses Virtual Machines to connect to a remote server to do their development, and another team (the team I'm on) uses local IIS/SQL Server 2005/Visual Studio installations to conduct work. Team VM is located about 1000 miles from Team Non-VM, and the servers the VMs run off of are located near Team VM (Latency, for those that are wondering, is about 50ms). A person high in the company is pushing for Team Non-VM to use virtual machines for programming, development, and testing. The latter point we agree on -- we want Virtual Machines to test configurations and various aspects of the web application in a 'clean' state. The Problem: What we don't agree on is having developers using RDP to connect to a desktop remotely that contains Visual Studio, SQL Server, and IIS to do the same development we could do locally on our laptops. I've tried the VM set-up, and besides the color issue, there is a latency issue that is rather noticeable, not to mention that since we're a start-up, a good number of employees work from home on occasion with our work laptops, and this move would cut off the laptops. They'd be turned in. Reasons to Use Remote VMs for Development (Not Testing!): Here are the stated reasons that this person wants us to use VMs: They work for TeamVM. They keep the source code "safe". If we want to work from home, we could just use our home PCs. Licenses (I don't know what the argument is, only that it's been used). Reasons not to use Remote VMs for Development: Here are the stated reasons why we don't want to use VMs: We like working from home. We get a lot done on our own time. We're not going to use our Home PCs to do work related stuff. The Latency is noticeable. Support for the VMs (if they go down, or if we need a new VM) takes a while. We don't have administrative privileges on the VM, and are unable to change settings as needed. What I'm looking for from the community is this: What reasons would you give for not using VMs for development? Keep in mind these are remote VMs -- this isn't a VM running on a local desktop. It's using the laptop (or a desktop) as a thin client for a remote VM. Also, on the other side of the coin: Is there something we're missing that makes VMs more palatable for development? Edit: I think 'safe' is used in term of corporate espionage, or more correctly if the Laptop gets stolen, the person who stole would have access to our source code. The former (as we've pointed out, is always going to be a possibility -- companies stop that with litigation, there isn't a technical solution (so far as I can see)). The latter point is ( though I don't know its usefulness in a corporate scenario) mitigated by Truecrypt'ing the entire volume.

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• Collaborative work (small team) - Best practices

  - by LEM01

  I'm currently working in a very small team of programmers (2-3) and I'm looking for advices/best practices on how to organise our work. We're all working on the same application using PHP. Today we're kind of all working on our way. Today situation: List item that have to be worked on by each dev 1/week. What has to be done is defined at a high functional level (ex: Build the search engine for this product..) Commit / merge our individual branches (git) every week before the next meeting No real dev rules, no code review No test written (aouutch) Problems faced: Code quality issue: discovering someone else code is sometime tough (inline, variable+function+class names, spaces, comments..) Changes in already existing classes (impact on someone else work) Responsibility of each dev unclear: after getting someone else code and discover something messy, should I make the change? Should he make the change? How to plan those things,... What I'm looking for: Basically I'm looking into structuring the way we develop things in order to avoid frustration and improve overall quality. How to define coding standards (naming convention, code rules...)? Do you you any validation script to make sure code is valid before committing? Do you think that defining an architect role in the team is needed? Someone that would actually define what has to be developed during the next phase. By defining interfaces or class descriptions that have to be written. (Does it make sense in such a small team?) Today we're losing time into understanding what others did or tried to do, we're also losing time in discussion like "you should have done it that way! Why is this class doing that and not that..? Shouldn't we have a embedded class rather that this set of data...". I'm looking into a work process, maybe with more defined responsibilities and process in order to improve our performance. If you have experience, advices, best practices or anything to share that we could benefit from it will be much appreciated! Thanks a lot for your time!

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• Access Control Service v2: Registering Web Identities in your Applications [code]

  - by Your DisplayName here!

  You can download the full solution here. The relevant parts in the sample are: Configuration I use the standard WIF configuration with passive redirect. This kicks automatically in, whenever authorization fails in the application (e.g. when the user tries to get to an area the requires authentication or needs registration). Checking and transforming incoming claims In the claims authentication manager we have to deal with two situations. Users that are authenticated but not registered, and registered (and authenticated) users. Registered users will have claims that come from the application domain, the claims of unregistered users come directly from ACS and get passed through. In both case a claim for the unique user identifier will be generated. The high level logic is as follows: public override IClaimsPrincipal Authenticate( string resourceName, IClaimsPrincipal incomingPrincipal) {     // do nothing if anonymous request     if (!incomingPrincipal.Identity.IsAuthenticated)     {         return base.Authenticate(resourceName, incomingPrincipal);     } string uniqueId = GetUniqueId(incomingPrincipal);     // check if user is registered     RegisterModel data;     if (Repository.TryGetRegisteredUser(uniqueId, out data))     {         return CreateRegisteredUserPrincipal(uniqueId, data);     }     // authenticated by ACS, but not registered     // create unique id claim     incomingPrincipal.Identities[0].Claims.Add( new Claim(Constants.ClaimTypes.Id, uniqueId));     return incomingPrincipal; } User Registration The registration page is handled by a controller with the [Authorize] attribute. That means you need to authenticate before you can register (crazy eh? ;). The controller then fetches some claims from the identity provider (if available) to pre-fill form fields. After successful registration, the user is stored in the local data store and a new session token gets issued. This effectively replaces the ACS claims with application defined claims without requiring the user to re-signin. Authorization All pages that should be only reachable by registered users check for a special application defined claim that only registered users have. You can nicely wrap that in a custom attribute in MVC: [RegisteredUsersOnly] public ActionResult Registered() {     return View(); } HTH

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• Security Alert for CVE-2012-4681 Released

  - by Eric P. Maurice

  Hi, this is Eric Maurice again! Oracle has just released Security Alert CVE-2012-4681 to address 3 distinct but related vulnerabilities and one security-in-depth issue affecting Java running in desktop browsers.  These vulnerabilities are: CVE-2012-4681, CVE-2012-1682, CVE-2012-3136, and CVE-2012-0547.  These vulnerabilities are not applicable to standalone Java desktop applications or Java running on servers, i.e. these vulnerabilities do not affect any Oracle server based software. Vulnerabilities CVE-2012-4681, CVE-2012-1682, and CVE-2012-3136 have each received a CVSS Base Score of 10.0.  This score assumes that the affected users have administrative privileges, as is typical in Windows XP.  Vulnerability CVE-20120-0547 has received a CVSS Base Score of 0.0 because this vulnerability is not directly exploitable in typical user deployments, but Oracle has issued a security-in-depth fix for this issue as it can be used in conjunction with other vulnerabilities to significantly increase the overall impact of a successful exploit. If successfully exploited, these vulnerabilities can provide a malicious attacker the ability to plant discretionary binaries onto the compromised system, e.g. the vulnerabilities can be exploited to install malware, including Trojans, onto the targeted system.  Note that this malware may in some instances be detected by current antivirus signatures upon its installation.  Due to the high severity of these vulnerabilities, Oracle recommends that customers apply this Security Alert as soon as possible.  Furthermore, note that the technical details of these vulnerabilities are widely available on the Internet and Oracle has received external reports that these vulnerabilities are being actively exploited in the wild.    Developers should download the latest release at http://www.oracle.com/technetwork/java/javase/downloads/index.html   Java users should download the latest release of JRE at http://java.com, and of course   Windows users can take advantage of the Java Automatic Update to get the latest release. For more information: The Advisory for Security Alert CVE-2012-4681 is located at http://www.oracle.com/technetwork/topics/security/alert-cve-2012-4681-1835715.html  Users can verify that they’re running the most recent version of Java by visiting: http://java.com/en/download/installed.jsp    Instructions on removing older (and less secure) versions of Java can be found at http://java.com/en/download/faq/remove_olderversions.xml   

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• vga_switcheroo and Intel HD 3000 on Ubuntu 12.04

  - by Ikalou

  I'm trying to get vga_switcheroo to enable my integrated Intel HD 3000 instead of my ATI card. My problem is that there is no vgaswitcheroo directory in /sys/kernel/debug/ on my system. > grep -i switcheroo /boot/config-3.2.0-26-generic CONFIG_VGA_SWITCHEROO=y And yet: > sudo ls /sys/kernel/debug/ acpi bdi bluetooth dri extfrag gpio ieee80211 kprobes mce mmc0 regmap regulator sched_features suspend_stats tracing usb wakeup_sources x86 I am NOT using the fglrx driver. Here is the output of lspci; glxinfo | grep renderer: 00:00.0 Host bridge: Intel Corporation 2nd Generation Core Processor Family DRAM Controller (rev 09) 00:01.0 PCI bridge: Intel Corporation Xeon E3-1200/2nd Generation Core Processor Family PCI Express Root Port (rev 09) 00:16.0 Communication controller: Intel Corporation 6 Series/C200 Series Chipset Family MEI Controller #1 (rev 04) 00:19.0 Ethernet controller: Intel Corporation 82579LM Gigabit Network Connection (rev 04) 00:1a.0 USB controller: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #2 (rev 04) 00:1b.0 Audio device: Intel Corporation 6 Series/C200 Series Chipset Family High Definition Audio Controller (rev 04) 00:1c.0 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 1 (rev b4) 00:1c.1 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 2 (rev b4) 00:1c.2 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 3 (rev b4) 00:1c.3 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 4 (rev b4) 00:1c.7 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 8 (rev b4) 00:1d.0 USB controller: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #1 (rev 04) 00:1f.0 ISA bridge: Intel Corporation QM67 Express Chipset Family LPC Controller (rev 04) 00:1f.2 SATA controller: Intel Corporation 6 Series/C200 Series Chipset Family 6 port SATA AHCI Controller (rev 04) 01:00.0 VGA compatible controller: Advanced Micro Devices [AMD] nee ATI Seymour [Radeon HD 6400M Series] 01:00.1 Audio device: Advanced Micro Devices [AMD] nee ATI Caicos HDMI Audio [Radeon HD 6400 Series] 24:00.0 FireWire (IEEE 1394): JMicron Technology Corp. IEEE 1394 Host Controller (rev 30) 24:00.1 System peripheral: JMicron Technology Corp. SD/MMC Host Controller (rev 30) 24:00.2 SD Host controller: JMicron Technology Corp. Standard SD Host Controller (rev 30) 25:00.0 Network controller: Intel Corporation Centrino Advanced-N 6205 (rev 34) 26:00.0 USB controller: NEC Corporation uPD720200 USB 3.0 Host Controller (rev 04) OpenGL renderer string: Gallium 0.4 on AMD CAICOS Both xserver-xorg-video-intel and xserver-xorg-video-radeon packages are installed. I know there are tons of posts about hybrid-graphics already but I couldn't quite find a solution to my problem. Does anyone know why is /sys/kernel/debug/vgaswitcheroo not showing?

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• Best way to determine surface normal for a group of pixels?

  - by Paul Renton

  One of my current endeavors is creating a 2D destructible terrain engine for iOS Cocos2D (See https://github.com/crebstar/PWNDestructibleTerrain ). It is in an infant stages no doubt, but I have made significant progress since starting a couple weeks ago. However, I have run into a bit of a performance road block with calculating surface normals. Note: For my destructible terrain engine, an alpha of 0 is considered to not be solid ground. The method posted below works just great given small rectangles, such as n < 30. Anything above 30 causes a dip in the frame rate. If you approach 100x100 then you might as well read a book while the sprite attempts to traverse the terrain. At the moment this is the best I can come up with for altering the angle on a sprite as it roams across terrain (to get the angle for a sprite's orientation just take dot product of 100 * normal * (1,0) vector). -(CGPoint)getAverageSurfaceNormalAt:(CGPoint)pt withRect:(CGRect)area { float avgX = 0; float avgY = 0; ccColor4B color = ccc4(0, 0, 0, 0); CGPoint normal; float len; for (int w = area.size.width; w >= -area.size.width; w--) { for (int h = area.size.height; h >= -area.size.height; h--) { CGPoint pixPt = ccp(w + pt.x, h + pt.y); if ([self pixelAt:pixPt colorCache:&color]) { if (color.a != 0) { avgX -= w; avgY -= h; } // end inner if } // end outer if } // end inner for } // end outer for len = sqrtf(avgX * avgX + avgY * avgY); if (len == 0) { normal = ccp(avgX, avgY); } else { normal = ccp(avgX/len, avgY/len); } // end if return normal; } // end get My problem is I have sprites that require larger rectangles in order for their movement to look realistic. I considered doing a cache of all surface normals, but this lead to issues of knowing when to recalculate the surface normals and these calculations also being quite expensive (also how large should the blocks be?). Another smaller issue is I don't know how to properly treat the case when length is = 0. So I am stuck... Any advice from the community would be greatly appreciated! Is my method the best possible one? Or should I rethink the algorithm? I am new to game development and always looking to learn new tips and tricks.

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• PHP - Internal APIs/Libraries - What makes sense?

  - by Mark Locker

  I've been having a discussion lately with some colleagues about the best way to approach a new project, and thought it'd be interesting to get some external thoughts thrown into the mix. Basically, we're redeveloping a fairly large site (written in PHP) and have differing opinions on how the platform should be setup. Requirements: The platform will need to support multiple internal websites, as well as external (non-PHP) projects which at the moment consist of a mobile app and a toolbar. We have no plans/need in the foreseeable future to open up an API externally (for use in products other than our own). My opinion: We should have a library of well documented native model classes which can be shared between projects. These models will represent everything in our database and can take advantage of object orientated features such as inheritance, traits, magic methods, etc. etc. As well as employing ORM. We can then add an API layer on top of these models which can basically accept requests and route them to the appropriate methods, translating the response so that it can be used platform independently. This routing for each method can be setup as and when it's required. Their opinion: We should have a single HTTP API which is used by all projects (internal PHP ones or otherwise). My thoughts: To me, there are a number of issues with using the sole HTTP API approach: It will be very expensive performance wise. One page request will result in several additional http requests (which although local, are still ones that Apache will need to handle). You'll lose all of the best features PHP has for OO development. From simple inheritance, to employing the likes of ORM which can save you writing a lot of code. For internal projects, the actual process makes me cringe. To get a users name, for example, a request would go out of our box, over the LAN, back in, then run through a script which calls a method, JSON encodes the output and feeds that back. That would then need to be JSON decoded, and be presented as an array ready to use. Working with arrays, as appose to objects, makes me sad in a modern PHP framework. Their thoughts (and my responses): Having one method of doing thing keeps things simple. - You'd only do things differently if you were using a different language anyway. It will become robust. - Seeing as the API will run off the library of models, I think my option would be just as robust. What do you think? I'd be really interested to hear the thoughts of others on this, especially as opinions on both sides are not founded on any past experience.

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• Drawing flaming letters in 3D with OpenGL ES 2.0

  - by Chiquis

  I am a bit confused about how to achieve this. What I want is to "draw with flames". I have achieved this with textures successfully, but now my concern is about doing this with particles to achieve the flaming effect. Am I supposed to create a path along which I should add many particle emitters that will be emitting flame particles? I understand the concept for 2D, but for 3D are the particles always supposed to be facing the user? Something else I'm worried about is the performance hit that will occur by having that many particle emitters, because there can be many letters and drawings at the same time, and each of these elements will have many particle emitters. More detailed explanation: I have a path of points, which is my model. Imagine a dotted letter "S" for example. I want make the "S" be on fire. The "S" is just an example it can be a circle, triangle, a line, pretty much any path described by my set of points. For achieving this fire effect I thought about using particles. So I am using a program called "Particle Designer" to create a fire style particle emitter. This emitter looks perfect on 2D on the iphone screen dimensions. So then I thought that I could probably draw an S or any other figure if i place many particle emitters next to each other following the path described. To move from the 2D version to the 3D version I thought about, scaling the emitter (with a scale matrix multiplication in its model matrix) and then moving it to a point in my 3D world. I did this and it works. So now I have 1 particle emitter in the 3D world. My question is, is this how you would achieve a flaming letter? Is this too inefficient if i expect to have many flaming paths on my world? Am i supposed to rotate the particle's quad so that its always looking at the user? (the last one is because i noticed that if u look at it from the side the particles start to flatten out)

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• reference list for non-IT driven algorithmic patterns

  - by Quicker

  I am looking for a reference list for non-IT driven algorithmic patterns (which still can be helped with IT implementations of IT). An Example List would be: name; short desc; reference Travelling Salesman; find the shortest possible route on a multiple target path; http://en.wikipedia.org/wiki/Travelling_salesman_problem Ressource Disposition (aka Regulation); Distribute a limited/exceeding input on a given number output receivers based on distribution rules; http://database-programmer.blogspot.de/2010/12/critical-analysis-of-algorithm-sproc.html If there is no such list, but you instantly think of something specific, please 'put it on the desk'. Maybe I can compile something out of the input I get here (actually I am very frustrated as I did not find any such list via research by myself). Details on Scoping: I found it very hard to formulate what I want in a way everything is out that I do not need (which may be the issue why I did not find anything at google). There is a database centric definition for what I am looking for in the section 'Processes' of the second example link. That somehow fits, but the database focus sort of drifts away from the pattern thinking, which I have in mind. So here are my own thoughts around what's in and what's out: I am NOT looking for a foundational algo ref list, which is implemented as basis for any programming language. Eg. the php reference describes substr and strlen. That implements algos, but is not what I am looking for. the problem the algo does address would even exist, if there were no computers (or other IT components) the main focus of the algo is NOT to help other algo's chances are high, that there are implementions of the solution or any workaround without any IT support out there in the world however the algo could be benefitialy implemented/fully supported by a software application = means: the problem of the algo has to be addressed anyway, but running an algo implementation with software automates the process (that is why I posted it on stackoverflow and not somewhere else) typically such algo implementations have more than one input field value and more than one output field value - which implies it could not be implemented as simple function (which is fixed to produce not more than one output value) in a normalized data model often times such algo implementation outputs span accross multiple rows (sometimes multiple tables), whereby the number of output rows depends on the input paraters and rows in the table(s) at start time - which implies that any algo implementation/procedure must interact with a database (read and/or write) I am mainly looking for patterns, not for specific implementations. Example: The Travelling Salesman assumes any coordinates, however it does not say: You need a table targets with fields x and y. - however sometimes descriptions are focussed on examples with specific implementations very much - no worries, as long as the pattern gets clear

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• Unintentional run-in with C# thread concurrency

  - by geekrutherford

  For the first time today we began conducting load testing on a ASP.NET application already in production. Obviously you would normally want to load test prior to releasing to a production environment, but that isn't the point here.   We ran a test which simulated 5 users hitting the application doing the same actions simultaneously. The first few pages visited seemed fine and then things just hung for a while before the test failed. While the test was running I was viewing the performance counters on the server noting that the CPU was consistently pegged at 100% until the testing tool gave up.   Fortunately the application logs all exceptions including those unhandled to the database (thanks to log4net). I checked the log and low and behold the error was:   System.ArgumentException: An item with the same key has already been added. (The rest of the stack trace intentionally omitted)   Since the code was running with debug on the line number where the exception occured was also provided. I began inspecting the code and almost immediately it hit me, the section of code responsible for the exception is trying to initialize a static class. My next question was how is this code being hit multiple times when I have a rudimentary check already in place to prevent this kind of thing (i.e. a check on a public variable of the static class before entering the initializing routine). The answer...the check fails because the value is not set before other threads have already made it through.   Not being one who consistently works with threading I wasn't quite sure how to handle this problem. Fortunately a co-worker recalled having to lock a section of code in the past but couldn't recall exactly how. After a quick search on Google the solution is as follows:   Object objLock = new Object(); lock(objLock) { //logic requiring lock }   The lock statement takes an object and tells the .NET runtime that the current thread has exclusive access while the code within brackets is executing. Once the code completes, the lock is released for another thread to utilize.   In my case, I only need to execute the inner code once to initialize my static class. So within the brackets I have a check on a public variable to prevent it from being initialized again.

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• Developing a Support Plan for Cloud Applications

  - by BuckWoody

  Last week I blogged about developing a High-Availability plan. The specifics of a given plan aren't as simple as "Step 1, then Step 2" because in a hybrid environment (which most of us have) the situation changes the requirements. There are those that look for simple "template" solutions, but unless you settle on a single vendor and a single way of doing things, that's not really viable. The same holds true for support. As I've mentioned before, I'm not fond of the term "cloud", and would rather use the tem "Distributed Computing". That being said, more people understand the former, so I'll just use that for now. What I mean by Distributed Computing is leveraging another system or setup to perform all or some of a computing function. If this definition holds true, then you're essentially creating a partnership with a vendor to run some of your IT - whether that be IaaS, PaaS or SaaS, or more often, a mix. In your on-premises systems, you're the first and sometimes only line of support. That changes when you bring in a Cloud vendor. For Windows Azure, we have plans for support that you can pay for if you like. http://www.windowsazure.com/en-us/support/plans/ You're not off the hook entirely, however. You still need to create a plan to support your users in their applications, especially for the parts you control. The last thing they want to hear is "That's vendor X's problem - you'll have to call them." I find that this is often the last thing the architects think about in a solution. It's fine to put off the support question prior to deployment, but I would hold off on calling it "production" until you have that plan in place. There are lots of examples, like this one: http://www.va-interactive.com/inbusiness/editorial/sales/ibt/customer.html some of which are technology-specific. Once again, this is an "it depends" kind of approach. While it would be nice if there was just something in a box we could buy, it just doesn't work that way in a hybrid system. You have to know your options and apply them appropriately.

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