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• General purpose ticketing/tech support system [closed]

  - by crazybyte

  Possible Duplicate: What’s your favorite ticketing system? I was wondering if somebody could recommend me a very user friendly or simple general purpose ticketing/tech support system. I need something that is web based, preferably open-sourced/free software implemented using PHP, Ruby, Ruby on Rails or Java (as back end) with MySQL or PostgreSQL as database engine. I need something that is not development management oriented or project management oriented like Eventum or similar (random example), something to which the user can connect open a tech support request and be able to follow it until is solved or dropped.I need it to be open-sourced to be able to modify it if there is a need or extend it. I tried a number of such systems available and I found that osTicket or eTicket is something that it's close to what I need, but the code is somewhat flaky and some of the features are working badly or behaving strangely. Any thoughts/advice where to find something similar? Thanks!

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• What SATA drive should I install FreeBSD onto? i.e. ar0 vs da0 vs ad4/5

  - by Matt

  I'm installing FreeBSD 8.0 on a server that has hardware SATA Raid. I'm just wondering. What is the difference between these devices. i.e. ar0, da0, ad4, ad5 I take it that ad4 & 5 are my two disks. Somehow the OS can see them individually even though it's one logical mirrored drive. Should I be installing it onto ar0 or one of the adX disks. What is da0? it's smaller than the others. ar0 is not some kind of software raid device is it? Just want to make sure I don't mess this up right from the get go.

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• Will my RAID0 stay intact when I move it to a new computer?

  - by Jeremy H

  My primary drive is a 250GB WD SATA drive. So, I added 2x 500GB 7,200 RPM WD SATA drives into my Windows Vista box and created a 1TB RAID0. I then formatted the the primary drive and installed Windows 7. To my pleasant surprise when I booted into Windows 7 my RAID0 was still intact and I kept trotting along the same as I did before. Now I am replacing my motherboard, processor, and RAM and plan on formatting the primary 250GB drive again and using it to boot for a new clean install of Windows 7. My question is: if I move these two SATA drives which are setup for RAID0 into the new system, install Windows 7 again, will the RAID0 remain? Edit: Software RAID. I created it within Windows. The RAID0 does NOT contain the system boot partition.

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• What cable would be used for a touch screen

  - by George Bailey

  I was told that any monitor could be turned into a touch screen if you have the right software. This has got to be old news, or even a myth. Please shed some light on this if you can. Am I wrong? My primary question is which cable would normally be used to hook up a touch screen. Would you need 2 cables for this (one for the monitor, one to receive touch events?), or is a single cable going to have data in both directions (perhaps an HDMI?)

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• Mostly offsite asset management (laptops/smartphones) - what is a good SaaS based solution?

  - by Jack T

  Most of our company assets are offsite. Everyone either works at home or onsite at a customer. Most asset management/audit/remote control software concentrate on company LAN based assets. We don't need an NMS as we use OpenNMS in the internal network. I was thinking of something like Altiris Client Management Suite but since everything is connected to the internet a SaaS based solution sounds like the ways to go. LogMeIn Central looks ok but not that comprehensive. What do you guys use?

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• Linux: set up media server to stream video via the Internet?

  - by Hassan

  How do I set up a media server in Linux which streams video over the internet? Is it easy to do this? I want a server that will actually encode video in real time to allow it to stream over sometimes slow or unreliable networks. Basically, I want a server that works on the internet. I have a directory with a bunch of video files, and want to make this accessible to myself remotely. For other situations, I found great and useful software (such as the PS3 media server). I'd like to find something equally as useful for streaming video over the internet.

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• How to patch Solaris

  - by Gk.

  I have Solaris 10 and 11 running on my system. I want to update all of them to newest patch. I don't have license or support plan for Solaris yet (the OS is pre-installed on my server). On Solaris 11 I heard I need a support license and a cert to connect to Oracle software repository. What about Solaris 10? Can I fetch patch bundle and install it without connect to Oracle (for both Solaris 10 and 11)? TIA.

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• Backup Mongodb on EC2 through EBS snapshots - timing issue

  - by DmitrySemenov

  I'm following this guidance http://docs.mongodb.org/ecosystem/tutorial/backup-and-restore-mongodb-on-amazon-ec2/ I have 4 EBS 1000 IOPS volumes assigned to instance These 4 volumes through MDADM assembled into software RAID10 array. I want to do backups through EBS Snapshots as explained in the article above Question: Mongodb says - that I need to mongo shelldb.runCommand({fsync:1,lock:1}); -- this will lock the db for writing ....run snapshot creation... mongo shell db.$cmd.sys.unlock.findOne(); -- this will unlock the db for writing so do I need to unlock the DB for writing after I issued the comand ec2-create-snapshot or after it's finished and the actual snapshot is created thanks, Dmitry

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• error while trying to resize the partition

  - by speedox

  im running out of space and i tried to resize the partition using g-parted but i got an error: Checking for bad sectors ... Bad cluster: 0x2904636 - 0x2904636 (1) Bad cluster: 0x290526d - 0x290526e (2) Bad cluster: 0x29052fd - 0x2905300 (4) Bad cluster: 0x2905392 - 0x2905392 (1) Bad cluster: 0x2905425 - 0x2905428 (4) Bad cluster: 0x290555d - 0x2905560 (4) Bad cluster: 0x29055f1 - 0x29055f8 (8) Bad cluster: 0x2905681 - 0x2905688 (8) Bad cluster: 0x29057ac - 0x29057ac (1) Bad cluster: 0x29887dd - 0x29887dd (1) Bad cluster: 0x299a086 - 0x299a086 (1) Bad cluster: 0x348ec05 - 0x348ec05 (1) Bad cluster: 0x353dabb - 0x353dabb (1) Bad cluster: 0x353dba4 - 0x353dba4 (1) Bad cluster: 0x354a162 - 0x354a162 (1) Bad cluster: 0x354a1ce - 0x354a1ce (1) ERROR: This software has detected that the disk has at least 40 bad sectors. **************************************************************************** * WARNING: The disk has bad sector. This means physical damage on the disk * * surface caused by deterioration, manufacturing faults or other reason. * * The reliability of the disk may stay stable or degrade fast. We suggest * * making a full backup urgently by running 'ntfsclone --rescue ...' then * * run 'chkdsk /f /r' on Windows and rebooot it TWICE! Then you can resize * * NTFS safely by additionally using the --bad-sectors option of ntfsresize.* **************************************************************************** I opened the "disk utility" and clicked on "Smart DATA" button I got this image:

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• Unity no longer loads in 13.04 for main user

  - by user152973

  When Ubuntu starts up, Unity fails to load (I can only see my desktop with no unity sidebar and no system bar in the top right). I tried the advice of Unity does not start in Ubuntu 13.04 which recommended the following commands: dconf reset -f /org/compiz/ unity --reset-icons &disown I ran the commands without errors an restarted the computer, but the problem persists. I am currently running Gnome. I have looked at other pages from the Google search "ubuntu unity failed to load 13.04", but the advice was similar to above and seems to be concerned with a system upgrade in April 18, 2013. I suspect my issue is something far more recent. Please give me advice on how to restore Unity on my account or at least figure out what the problem is. Thank you. Some information that might be relevant: -Unity has worked fine on 13.04 for the 6 months that I've had it until today. (November 10, 2013) -I have set up the update tool to automatically update when available. It is very possible that the system applied some updates without my knowledge. -Interestingly, Unity works fine on the Guest account. -I have made it so the system automatically logs me in at start-up. -This is a personal laptop. No one else has access to it. -I was not doing anything with the system settings or the terminal and have not installed any new software for the past 3 days. -I am running the System76 native Linux laptop Ultra Lemur. I did not contact their support yet because it seemed unlikely that this is a System76-specific error.

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• Windows equivalent for Linux "screen" or another alternative?

  - by Ubha

  Hello all! I'm on the lookout for a method to control programs in a Windows environment. I would prefer it to be a bit similar to the Linux software "screen". The reason of my search is that I need to start a program (on Windows) with an identifier, so I later would be able to close that specific program, without closing anything else - even though the actual program (.exe file) is running multiple times. So is there anyway I can "name" it? I'm using the following on Linux now: $ screen <params> <id> ./softwareprogram And then I know I can always find it with it's ID :) It's an external program which is closing or starting a 3rd party program. My program is written in C++, if that does any difference. Thanks :)

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• Running OpenVZ virtual servers within a Xen XCP vritual server? Bad practice?

  - by Damainman

  I have a 1 server with 8GB RAM and 2xQuadcore Processors. It currently has the Xen XCP installed on it, and centos6.2 x64 running on a virtual machine. I have a server control panel software that I want to use and it allows the administration via a web interface for Openvz machines. My questions are: Would this be considered bad practice? Would there be a big performance hit? Should I avoid this all together or am I going about it all wrong? Thank you in advance.

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• High Availability

  - by mattjgilbert

  Udi Dahan presented at the UK Connected Systems User Group last night. He discussed High Availability and pointed out that people often think this is purely an infrastructure challenge. However, the implications of system crashes, errors and resulting data loss need to be considered and managed by software developers. In addition a system should remain both highly reliable (backwardly compatible) and available during deployments and upgrades. The argument is that you cannot be considered highly available if your system is always down every time you upgrade. For our recent BizTalk 2009 upgrade we made use of our Business Continuity servers (note the name, rather than calling them Disaster Recovery servers ? ) to ensure our clients could continue to operate while we upgraded the Production BizTalk servers. Then we failed back to the newly built 2009 environment and rebuilt the BC servers. Of course, in the event of an actual disaster there was a window where either one or the other set were not available to take over – however, our Staging machines were already primed to switch to production settings, having been used for testing the upgrade in the first place.   While not perfect (the failover between environments was not automatic and without some minimal outage) planning the upgrade in this way meant BizTalk was online during the rebuild and upgrade project, we didn’t have to rush things to get back on-line and planning meant we were ready to be as available as we could be in the event of an actual disaster.

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• Use a media player in Linux just to play files from an iPod device (no sync, no manage, just play)?

  - by Somebody still uses you MS-DOS

  I have an ipod classic 160gb, that I sync with my machine at home. I use Linux at work, and want to just plug my ipod and just listen to the tracks, with all the playlists and such. I don't want to sync nothing, I just want to listen to the tracks as if I was using the ipod itself. Why? Because this way I can use the usb port. So, I don't want to manage my ipod in Linux, I just want to listen to the tracks on it in Linux, like it was a local library but it's instead in my ipod. (I've tried gtkpod, it works to show my files, but I can't play, shuffle, etc. It would be interesting to have a complete audio software to handle everything like it was a local library)

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• Free tool to automatically deskew and crop PDF made up of scanned pages [closed]

  - by Pietro M.

  I have several PDFs made up of book pages' scans. The scans are made from two pages at a time and some of these scans are skewed, making text appear slightly tilted. I'm looking for a tool that could allow me to do an automatic optimization by deskewing the scans without losing readability. I've found the GPL software briss to crop the scans in order to have a 1:1 page ratio instead of 2:1, but I don't have any tool to deskew the pages. I stumbled upon unpaper, another open source tool that seems perfect for what I want to do, but that tool is Linux only and it doesn't work on PDF files directly. Any hint is appreciated. Thank you.

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• Encrypting a single File with password and keyfile

  - by Ctroy

  I am a fan of True Crypt and I guess it's the best encryption tool available. As far as I understand, True Crypt created encrypted containers which acts a place to store files. But I would like to encrypt a single file. Preferably with a password and a special key file (like in truecrypt). It would be great (but not mandatory), if the file doesn't require any third party software to encrypt and decrypt, in the sense that I provide the password and key to the file directly. Thanks in advance.

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• Video/Image processing on Apple iPhone4 [closed]

  - by goldenmean

  Hello, I know apple iPhone4 support H.264 and MPEG-4 as the supported video codecs, and JPEG,M-JPEG as image codecs. I was looking to get some information on Apple iPhone4 Video, Image Codec and Processing Chips/SoC parts. 1] Does anyone know, Which vendor provides the SoC's to enable this image / video compression and processing solutions in iPhone4. 2] Are the video/image codec solutions - 'Software codecs' on a specialized dsp-core/processor or hard wired as in a FPGA/ASIC solution. Any pointers would be useful. thank you. -AD.

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• Dell Powerdge840 2.4GHz 64 bit quad core

  - by newb64bit

  I am having an issue, where I have changed the boot order to cdrom and turned off hd boot all together and still my system is unable to detect ubuntu and claims, no boot device found. Some additional information: When this same cd is inserted and dell is booted into win 2003 server (which is what is installed on this machine), it detects the cd drive but not the cd at all (keeps asking me to insert disc) I have also created a bootable flash drive using LinuxLive USB creator and when this is selected in boot order again am told no boot device detected. I was speaking to dell and they suggested perhaps there are no drivers on the actual ubuntu installation for the hardware on this Dell and hence the failure of this dell to detect the ubuntu cd. Now, I don't know too much about computers, but this last bit confused me a bit. If the system detects the hardware (when it is booting it sees the cd rom and in bios it sees when the flash drive is connected), then shouldn't it be able to read what is on those drives? However, if there is some firmware or software install that needs to happen, could someone please tell me where to find the correct drivers for ubuntu and dell poweredge to work together? Shall I be installing the desktop version or the server edition, also, 32 bit or 63 bit? Thank you in advance.

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• USB hardwares driver installation

  - by unknown (google)

  I am using few USB hardwares like camera and scanners with my software application. I plugged my hardware in USB A installed the drivers and the device was working properly. Now I tried to connect the same hardware in USB B (ie, some other USB port), and again it is asking for the driver installation. I need to know the reason behind this. Is it something to do with the particular device or system? Anywork around for this during the first time driver installation? Please anyone explain me how the USB works physical address, how it is assigned and how the driver for a device getting installed. Thanks in advance.

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• PC Speaker sounds when machine locks up.

  - by d.c

  What would cause my PC speaker to sound a low frequency continuous tone as my system locks up? Generally what will happen is I'll notice the application I'm using will stop responding but explorer will be partially responsive, then after a few more actions explorer stops responding, and the last click will cause the pc speaker to emit a low constant tone as the machine locks up completely. The only resolve at that point is to restart. Its not a thermal issue, I'm reading the cpu, and hdd temps with software and hardware monitors. AV and malware scans come up clean. I've swapped out my ram, reseated all my components. Used sfc with no results. chkdisk locks up at 3% and defragmenting does the same, but I can read the drive without trouble (I know this as I've done av/malware scans and I also backed everything up since this started happening) I'm mostly just interested to learn, if anyone knows, why the pc speaker would sound during the lock up. windows xp sp2

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• Mac OS X change IP configuration automatically by location (by Wifi network)?

  - by Seppo Sade

  Can Mac OS X be setup to automatically configure its Airport interface with a static IP address when connected to a Wifi network with a certain name, and on all other Wifi networks use DHCP? Currently I'm using the "Locations" feature of the "Network" section in System Preferences to manually switch between two IP address setups. I have a "my static IP" setup, and a default "DHCP" setup. However this requires entering System Preferences to change the Location drop-down each time when switching locations. Can this be automated? Preferably this would be done without third-party software.

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• Getting console2 to work nicely with UAC

  - by Merlyn Morgan-Graham

  I would like to get console2 to work nicely with UAC Particular problems I would like to tackle: If I start non-elevated, have a way to elevate while running. It'd be especially nice if I could elevate individual tabs I would like to get different coloring for admin/non-admin, similar to: this link. Basically, if I can get the console to execute a command on startup (similar to the HKLM\Software\Microsoft\Command Processor\AutoRun registry value), that's all I need How do I get this working? Would I have to modify source code to get this to work, or can I use different tab settings/do hacks w/ shell executables? I am using Windows 7, although I would imagine any working solution would also work on Vista.

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• Sound plays on headphones and speakers with Lenovo ThinkPad L512 + Ubuntu 10

  - by Oscar Godson

  The only thing really missing from this install is this issue with the sound. I've searched all over the forums and i found one thing where you get the model and codecs and write them to a file, however, I can't seem to find what my "model" is because none of the postings have anything about Lenovo laptops. Here is the command they all asked for: Code: cat /proc/asound/card0/codec#* | grep Codec Codec: Realtek ALC269 Codec: Intel G45 DEVIBX With that info, how do I get the model, and how do I get my speakers to stop playing when headphones are plugged in. Also, I don't have any software installed like pulse audio either, so it's not that. Thanks so much to whoever can answer this... The Ubuntu forums are nearly useless... ive never gotten a correct answer back on that site.

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• How to integrate Java ME SDK 3.2 with Eclipse

  - by SungmoonCho

  Here is also an instruction on how you can integrate Java ME SDK 3.2 with Eclipse. You need additional steps for Eclipse Juno, because it does automatically detect and download MTJ (Mobile Tools for Java) plugin. The following instruction is for Eclipse Indigo. 1. Download Java ME SDK and Eclipse plugins from here. 2. Install Java ME SDK 3. Launch Eclipse 4. Go to "Help" - "Install New Software" 5. Click "Archive", and choose the Eclipse Plugin zip file you downloaded. Name is something like "Java ME SDK Plugin" 6. Choose Java ME SDK Tools, and select "Next". 7. It will calculate requirements and dependencies. Simply follow the instruction. 8. You may also have to manually install the platform. Check out "Help" - "Preferences" - "Java ME" - "Device Management". If you do not see Java ME SDK 3.2 devices, click "Manual Install" on the right side, and specify the folder where Java ME SDK is installed. By default, it is installed at "C:\Java_ME_platform_SDK_3.2". 9. You're done. Now you can use the Java ME SDK plugins for Eclipse.

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• How could all of my hard drives fail at once?

  - by Taylor

  I have an Ubuntu 13.04 server. Today I found the box had crashed. I restarted it, and now every single hard drive's partition table is missing. (1 SSD for /boot, /, and 3 2TB drives for RAID). I have the SSD connected to a laptop VIA USB-SATA cable, and sure enough, the partition table is missing. This tells me that the Motherboard / SATA controller / software actually broke the drives, not that they just can't be read correctly. Something similar happened to only the SSD a few months ago, and I was forced to just re-partition it. How the heck could his have happened? Bad Motherboard or SATA controller?

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