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• Finding a message in an archive in Kerio MailServer 6

  - by Karl Cassar

  I need to locate some emails from the archive. Kerio is set to archive emails on a daily basis, keeping the last 2 months. From the mail log, I found entries like: [09/Oct/2012 18:02:20] Recv: Queue-ID: 5074589c-00004ddb, Service: SMTP, From: <info@XXXXXXXXXXXX>, To: <Suzette@xxxxxxxxxxx>, Size: 699, Sender-Host: mail.XXXXXXXXXXX, User: automailer@XXXXXXXXXXXXXXX I need to locate this specific email. The archive folder has a lot of ZIP files like: 2012-Oct-06 2012-Oct-07 2012-Oct-08 2012-Oct-09 ... I assumed this would be in the 2012-Oct-09 zip file. I extracted it, and the zip file contains a lot of emails in the /#msgs/ folder, named: 0000000a.eml 0000000b.eml 0000000c.eml ... I did a search for the last part of the Queue-ID, 00004ddb, but it returned no results. I tried other random searches for other emails in the mail log, but I couldn't find a single one. Any idea how one goes about finding such an email in the archive?

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• Considerations for a business looking to transition from PSTN to IP Telephony

  - by Bryce Thomas

  Full disclosure - This is related to a homework assignment question. I am not asking you to do my work for me, I am merely looking for some pointers and considerations to direct me in my further research. I have an assignment I'm working on where I've been given a scenario where a business wants to look into transitioning to using "Internet Telephone" as opposed to a traditional PSTN/PBX system and I need to write a report on it. I'm after some high level pointers from people, especially anyone that has been involved in a real life transition of this nature, on what some of the most important considerations are. These can be financial considerations, initial setup considerations, ongoing administrative considerations, quality of service considerations or anything else that is pertinent to performing such a transition.

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• Running dnsmasq as an authoritative DNS server

  - by Lord Loh.

  I am trying to implement a dynamic dns service for my computers. I have pointed h.lohray.com to my EC2 instance in the NS record of lohray.com and have installed dnsmasq on that system and have made sure to unblock the firewall port. For now, I have statistically added an entry on my /etc/hosts file. 129.118.19.163 i7.h.lohray.com however, i7.h.lohray.com does not resolve correctly with nslookup or dig :-( This is the only time I could have this resolved (online nslookup) - 50.19.103.190 is the IP address of the EC2 instance where dnsmasq is running. Where could I have gone wrong?

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• EPM 11.1.2.2 Architecture: Essbase

  - by Marc Schumacher

  Since a lot of components exist to access or administer Essbase, there are also a couple of client tools available. End users typically use the Excel Add-In or SmartView nowadays. While the Excel Add-In talks to the Essbase server directly using various ports, SmartView connects to Essbase through Provider Services using HTTP protocol. The ability to communicate using a single port is one of the major advantages from SmartView over Excel Add-In. If you consider using Excel Add-In going forward, please make sure you are aware of the Statement of Direction for this component. The Administration Services Console, Integration Services Console and Essbase Studio are clients, which are mainly used by Essbase administrators or application designers. While Integration Services and Essbase Studio are used to setup Essbase applications by loading metadata or simply for data loads, Administration Services are utilized for all kind of Essbase administration. All clients are using only one or two ports to talk to their server counterparts, which makes them work through firewalls easily. Although clients for Provider Services (SmartView) and Administration Services (Administration Services Console) are only using a single port to communicate to their backend services, the backend services itself need the Essbase configured port range to talk to the Essbase server. Any communication to repository databases is done using JDBC connections. Essbase Studio and Integration Services are using different technologies to talk to the Essbase server, Integration Services uses CAPI, Essbase Studio uses JAPI. However, both are using the configured port range on the Essbase server to talk to Essbase. Connections to data sources are either based on ODBC (Integration Service, Essbase) or JDBC (Essbase Studio). As for all other components discussed previously, when setting up firewall rules, be aware of the fact that all services may need to talk to the external authentication sources, this is not only needed for Shared Services.

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• How would I implement this application idea?

  - by Mike Wills

  I am a D&D gamer and a developer that has mostly worked with ASP.NET applications professionally. I have written some chat bots in Node.js and I have only played a little with PHP but wrote nothing serious. I have had inspiration to create a site that allows a person to keep track of characters (aka the character sheet). I am thinking of using this as a learning opportunity to learn noSQL and to write a full javascript front-end. I want this application to save the value as I change it. So if I edit the armor class, it is saved immediately instead of waiting until I hit the submit button. I think that will make it easier to use while gaming and not losing anything because I forgot to save the change. I have never done anything like this. How do you implement this style of application? Is there a tutorial or howto to get me on the right path? While I would really like to use ASP.NET but I don't have a Windows server to publish on (and I really can't afford to pay for a service). What language that runs on Linux would work well for this type of application? Note: I feel noSQL would work in this case because of the sheer number of tables required to create something like this in SQL.

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• Edimax wireless router is not providing DNS services correctly

  - by Nathan Fellman

  I have an Edimax router that is set up to connect to the internet via L2TP on cable, and on the LAN side it's set up as a DHCP server. The DHCP server gives correct IP addresses, but it sets itself up as the DNS server. However, it doesn't provide the DNS service. I am sure that it's a problem with the router, because I have two computers on the network with the same problem. I see that on the WAN side it gets correct DNS addresses from the ISP, so I'd expect the router to either pass these addresses through to the DHCP clients, or to serve the DNS requests itself by forwarding them to the ISP's DNS. However, it apparently does neither, and there is no DNS. I switched from ADSL to cable last week. On ADSL it connected using PPPoE, and the DNS worked fine. What can be the problem here?

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• How to diagnose repeated freezing of windows 7 (comes back alive in few seconds)

  - by Akash Kava

  I installed Windows 7 in a 3 year old machine, it installed successfully, took all drivers and running great, but what happens is every 5-6 minutes it freezes for few seconds... 30 seconds to 1 minute and then comes back alive. I checked Event Viewer, nothing matching the frozen timeline. I would appriciate any help on how to detect causing service/hardware. After it comes alive, everything runs normal, I did run task manager and checked cpu usage, at time it freezes just before and after that no task took more cpu or memory, it was like idle machine. No external usb drives or no devices, on board intel desktop board with SATA HDD, SATA hdd running in absolute good mode.

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• Check Out Eye Tracking, Mobile, and Fusion Apps at Apps UX Demo Pods

  - by Oracle OpenWorld Blog Team

  By Kathy Miedema, Oracle Applications User Experience Among the many cool things to see at the Oracle OpenWorld DEMOgrounds this year will be demo pods featuring some of the cutting-edge tools in Oracle’s arsenal of usability evaluation methods.OK, so we’re bragging a little. But past conference goers agree – these demos consistently hit the Top 10 for number of visits. Why? Because you get to try out our eye-tracking tool, which follows where a user looks on a screen and helps the UX team decipher issues with navigation design. Or you can see our facial gesture analysis tool in action, which helps us read the emotions you might be experiencing as you look at a screen – happy, sad, or dismayed, to name a few. Are you interested in Oracle’s strategy for user experience? Come to the Apps UX pods for a look at enterprise applications on mobile devices including smart phones and the iPad. Stay for a demo of self-service or CRM tasks in the Fusion Applications welcome experience. The DEMOgrounds for Oracle Applications are located on the lower level of Moscone West. Hours for the Exhibition Hall are Monday, October 1: 9:30 a.m. to 6:00 p.m. Tuesday, October 2: 9:45 a.m. to 6:00 p.m. Wednesday, October 3: 9:45 a.m. to 4:00 p.m.  Not yet registered for Oracle OpenWorld? Register now!

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• Is there a way to set access to WMI using GroupPolicy?

  - by Greg Domjan

  From various documentation it appears that to change WMI access you need to use WMI to access the running service and modify specific parts of the tree. Its kind of annoying changing 150,000 hosts using the UI. And then having to include such changes in the process of adding new hosts. Could write a script to do the same, but that needs to either connect to all those machines live, or be distributed for later update say in an startup/install script. And then you have to mess around with copying binary SD data from an example access control. I've also found you can change the wbem/*.mof file to include an SDDL but I'm really vague on how that all works at the moment. Am I just missing some point of simple administration?

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• Why won't my Windows 7 KMS key work on my Server 2008 KMS server?

  - by Ryan Bolger

  Our Microsoft volume licensing site was recently updated to include our Windows 7 and Server 2008 R2 KMS keys. We have an existing KMS server running on Server 2008 (not R2). In an attempt to be proactive about supporting the new OSes in our environment, I unregistered the old KMS key with slmgr.vbs and tried registering the new key. The registration failed with Error 0xC004F050. The description for that error was "The Software Licensing Service reported that the product key is invalid." What's wrong? I've checked and double checked that for typos against what is listed on the Volume Licensing website.

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• How should I architect my Model and Data Access layer objects in my website?

  - by Robin Winslow

  I've been tasked with designing Data layer for a website at work, and I am very interested in architecture of code for the best flexibility, maintainability and readability. I am generally acutely aware of the value in completely separating out my actual Models from the Data Access layer, so that the Models are completely naive when it comes to Data Access. And in this case it's particularly useful to do this as the Models may be built from the Database or may be built from a Soap web service. So it seems to me to make sense to have Factories in my data access layer which create Model objects. So here's what I have so far (in my made-up pseudocode): class DataAccess.ProductsFromXml extends DataAccess.ProductFactory {} class DataAccess.ProductsFromDatabase extends DataAccess.ProductFactory {} These then get used in the controller in a fashion similar to the following: var xmlProductCreator = DataAccess.ProductsFromXml(xmlDataProvider); var databaseProductCreator = DataAccess.ProductsFromXml(xmlDataProvider); // Returns array of Product model objects var XmlProducts = databaseProductCreator.Products(); // Returns array of Product model objects var DbProducts = xmlProductCreator.Products(); So my question is, is this a good structure for my Data Access layer? Is it a good idea to use a Factory for building my Model objects from the data? Do you think I've misunderstood something? And are there any general patterns I should read up on for how to write my data access objects to create my Model objects?

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• Upgraded from fc10 to fc12 now I have eth0_rename, how do I get back to plain old eth0?

  - by shank

  I upgraded from Fedora 10 to Fedora 12. Unfortunately, my ethernet interface eth0 is now named eth0_rename. I'd like to get back to having it named plain old eth0. I googled a bit but the solution of removing the eth0 entry from /etc/udev/rules.d/70-persistent-net.rules seems to have no effect (I restarted the network service but didn't reboot). The interface works just fine although I could see a script or two having a problem with the format. So, it's more of an inconvenience thing than anything else. Any ideas? Thanks.

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• Sync Gmail, Google Contacts, Google Calendar with Microsoft Exchange

  - by Steve Dolan

  At my work we only use Microsoft Exchange. As I hate Outlook and much prefer Google's services, I'd like to be able to sync my email, calendar, and contacts to a Gmail account. It looks like Google shut down their Google Sync service for Gmail accounts earlier this year: http://support.google.com/a/bin/answer.py?hl=en&answer=2716936. They are recommending IMAP, CalDAV, and CardDAV. I'm having trouble even setting up IMAP to work with Exchange. Is this the best way to go or is there a better solution?

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• Deploying an SSL Application to Windows Azure &ndash; The Dark Secret

  - by ToStringTheory

  When working on an application that had been in production for some time, but was about to have a shopping cart added to it, the necessity for SSL certificates came up.  When ordering the certificates through the vendor, the certificate signing request (CSR) was generated through the providers (http://register.com) web interface, and within a day, we had our certificate. At first, I thought that the certification process would be the hard part…  Little did I know that my fun was just beginning… The Problem I’ll be honest, I had never really secured a site before with SSL.  This was a learning experience for me in the first place, but little did I know that I would be learning more than the simple procedure.  I understood a bit about SSL already, the mechanisms in how it works – the secure handshake, CA’s, chains, etc…  What I didn’t realize was the importance of the CSR in the whole process.  Apparently, when the CSR is created, a public key is created at the same time, as well as a private key that is stored locally on the PC that generated the request.  When the certificate comes back and you import it back into IIS (assuming you used IIS to generate the CSR), all of the information is combined together and the SSL certificate is added into your store. Since at the time the certificate had been ordered for our site, the selection to use the online interface to generate the CSR was chosen, the certificate came back to us in 5 separate files: A root certificate – (*.crt file) An intermediate certifcate – (*.crt file) Another intermediate certificate – (*.crt file) The SSL certificate for our site – (*.crt file) The private key for our certificate – (*.key file) Well, in case you don’t know much about Windows Azure and SSL certificates, the first thing you should learn is that certificates can only be uploaded to Azure if they are in a PFX package – securable by a password.  Also, in the case of our SSL certificate, you need to include the Private Key with the file.  As you can see, we didn’t have a PFX file to upload. If you don’t get the simple PFX from your hosting provider, but rather the multiple files, you will soon find out that the process has turned from something that should be simple – to one that borders on a circle of hell… Probably between the fifth and seventh somewhere… The Solution The solution is to take the files that make up the certificates chain and key, and combine them into a file that can be imported into your local computers store, as well as uploaded to Windows Azure.  I can not take the credit for this information, as I simply researched a while before finding out how to do this. Download the OpenSSL for Windows toolkit (Win32 OpenSSL v1.0.1c) Install the OpenSSL for Windows toolkit Download and move all of your certificate files to an easily accessible location (you'll be pointing to them in the command prompt, so I put them in a subdirectory of the OpenSSL installation) Open a command prompt Navigate to the folder where you installed OpenSSL Run the following command: openssl pkcs12 -export –out {outcert.pfx} –inkey {keyfile.key}      –in {sslcert.crt} –certfile {ca1.crt} –certfile (ca2.crt) From this command, you will get a file, outcert.pfx, with the sum total of your ssl certificate (sslcert.crt), private key {keyfile.key}, and as many CA/chain files as you need {ca1.crt, ca2.crt}. Taking this file, you can then import it into your own IIS in one operation, instead of importing each certificate individually.  You can also upload the PFX to Azure, and once you add the SSL certificate links to the cloud project in Visual Studio, your good to go! Conclusion When I first looked around for a solution to this problem, there were not many places online that had the information that I was looking for.  While what I ended up having to do may seem obvious, it isn’t for everyone, and I hope that this can at least help one developer out there solve the problem without hours of work!

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• Dummy output after upgrade from 12.04 to 12.10, even though sound card is detected

  - by user115441

  So I just recently upgraded my system from Ubuntu 12.04 to 12.10. However, when I booted into 12.10 for the first time, no sound comes out of my speakers. I checked the sound settings and the Dummy Output was the only thing showing up. I used "hwinfo --sound" to check to see if my sound card was actually installed, and it was installed. hwinfo --sound hal.1: read hal dataprocess 2687: arguments to dbus_move_error() were incorrect, assertion "(dest) == NULL || !dbus_error_is_set ((dest))" failed in file ../../dbus/dbus-errors.c line 282. This is normally a bug in some application using the D-Bus library. libhal.c 3483 : Error unsubscribing to signals, error=The name org.freedesktop.Hal was not provided by any .service files 11: PCI 1b.0: 0403 Audio device [Created at pci.318] Unique ID: u1Nb._aiKlM91Nt0 SysFS ID: /devices/pci0000:00/0000:00:1b.0 SysFS BusID: 0000:00:1b.0 Hardware Class: sound Model: "Intel 82801FB/FBM/FR/FW/FRW (ICH6 Family) High Definition Audio Controller" Vendor: pci 0x8086 "Intel Corporation" Device: pci 0x2668 "82801FB/FBM/FR/FW/FRW (ICH6 Family) High Definition Audio Controller" SubVendor: pci 0x107b "Gateway 2000" SubDevice: pci 0x4040 Revision: 0x04 Driver: "snd_hda_intel" Driver Modules: "snd_hda_intel" Memory Range: 0x50240000-0x50243fff (rw,non-prefetchable) IRQ: 44 (91 events) Module Alias: "pci:v00008086d00002668sv0000107Bsd00004040bc04sc03i00" Driver Info #0: Driver Status: snd_hda_intel is active Driver Activation Cmd: "modprobe snd_hda_intel" Config Status: cfg=new, avail=yes, need=no, active=unknown I'm not sure what to do here. The only time the sound will actually work is when I boot into my Windows partition and then reboot into Ubuntu. I mean I don't want to have to do that every time I want to use Ubuntu. I would really appreciate any help I can get on here.

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• Remote connection to SQL server doesn't use the instance name

  - by Max

  I have a web server with SQL express 2008 installed. I was trying to connect to this from my local machine using SSMS. After enabling TCP/IP in SQL configuration manager, starting SQL browser service and opening up the firewall I still couldn't connect using xxx.xxx.xxx.xxx\sqlexpress as the server name. Finally out of frustration I tried to connect taking off the sqlexpress instance name to just xxx.xxx.xxx.xxx and it worked! I'm really at a loss here as to why this works. What would happen if I installed more instances of SQL?

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• Specify Credentials to run Powershell Script to Query AD

  - by Ben

  I want to run a powershell script to query AD from a machine that is NOT on the domain. Basically I want to query to see if there is computer account already on the domain for this machine and create it if there is not. Because this has to happen before the machine joins the domain I assume I will need to specify some credentials to enable it to run. (I'm pretty new to Powershell, so apologies if this is a newbie question!) The script I am using to check the account is below, and then once this has run it will join the domain using the computername specified. Can you tell me how to specify some domain credentials to run this section of the script as? Cheers, Ben $found=$false $thisComputer = <SERVICE TAG FROM BIOS> $ou = [ADSI]"LDAP://OU=My Computer OU,DC=myDomain,DC=com" foreach ($child in $ou.psbase.Children ) { if ($child.ObjectCategory -like '*computer*') { If ($child.Name -eq $thisComputer) { $found=$true } } } If ($found) { <DELETE THE EXISTING ACCOUNT> }

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• Why do I have a gnomekeyring.IOError when doing "quickly share"?

  - by Agmenor

  When I want to push my app to Launchpad by doing quickly share --verbose, I get the following Gnome Keyring error: Get Launchpad Settings Traceback (most recent call last): File "/usr/share/quickly/templates/ubuntu-application/share.py", line 101, in <module> launchpad = launchpadaccess.initialize_lpi() File "/usr/lib/python2.7/dist-packages/quickly/launchpadaccess.py", line 91, in initialize_lpi allow_access_levels=["WRITE_PRIVATE"]) File "/usr/lib/python2.7/dist-packages/launchpadlib/launchpad.py", line 539, in login_with credential_save_failed, version) File "/usr/lib/python2.7/dist-packages/launchpadlib/launchpad.py", line 342, in _authorize_token_and_login authorization_engine.unique_consumer_id) File "/usr/lib/python2.7/dist-packages/launchpadlib/credentials.py", line 282, in load return self.do_load(unique_key) File "/usr/lib/python2.7/dist-packages/launchpadlib/credentials.py", line 336, in do_load 'launchpadlib', unique_key) File "/usr/lib/python2.7/dist-packages/keyring/core.py", line 34, in get_password return _keyring_backend.get_password(service_name, username) File "/usr/lib/python2.7/dist-packages/keyring/backend.py", line 154, in get_password items = gnomekeyring.find_network_password_sync(username, service) gnomekeyring.IOError ERROR: share command failed Aborting This used to work, so this means that I already have SSH and GPG configured. This is probably part of the explanation: I have this error when I am connected to this machine through a ssh tunnel with X forwarding. But I don't have it when I have physical access to the computer. Could you please give me some indications on what to do?

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• How to copy files from shadow copy with long source path

  - by Jake

  The files and folders in my shared network drive (set up with DFS) were mass deleted. Currently I am trying to recover the files from the shadow copy "Previous Version". Problem is, thousands of files are deeply nested with long paths making the file path too long. When copying, it shows the dialog "Source Path Too Long". My guess is that the file path just barely hits the limit when saved into the network drive, but shadaw copy service appends the date and time to the folders so the path character limit is exceeded. How else can I copy the files from shadow copy?

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• Slight network lag on Small Business Server 2008 R2

  - by Sir.Nathan Stassen

  I recently upgraded a network from a SBS 2003 server to a SBS 2008 R2 Server. Both I and users have noticed a slight delay in network applications and browsing network drives on the new server. It is minor, maybe a second or two at most. However I am wondering if anyone knows of anyway to optimize the networking to service requests sooner to the workstations. The network is running a 1 gig network with some 100 meg devices (mainly network printers). All workstations are XP SP3 Network software runs out of a shared folder mapped as a network drive, no sql databases. Server is a Dell Poweredge T610 with plenty of ram, cpu power, and storage.

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• Installing SQL Server 2005 Express on Windows 8 [closed]

  - by Angel

  We have an application that installs a custom instance of Microsoft SQL Server 2005 Express as part if the whole installation process. Microsoft states that SQL Server 2005 Express is not compatible with Windows 8, but in reality it seems to install and work perfectly fine. The only problem is that during the installation a dialog appears saying it's not compatible, and offers options to get help online, continue with the installation anyway, or cancel. If you chose to continue anyway on all these incompatibility prompts, then the SQL server instance is installed without any problem whatsoever. Does anyone know if there is a way to suppress these incompatibility messages during the SQL service installation (or any installation, for that matter)?

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• Is it possible to set a SRV record with xname.org

  - by Emilien

  According to XName's (not up-to-date) ChangeLog Thu Oct 19 2006 Yann Hirou ([email protected]) Adding SRV records - including modification of dns_records it appears to be possible to set a SRV record for one of your zones. However, I just can't find a way to do this in the UI. I've contacted Yann Hirou, but didn't receive any answer (he is either submerged by emails, or only responds to "paying supporters") It might be that the feature is available in the source code, but that the instance running on XName has not been updated (since 2006?) Has anyone using XName been able to set up such records? Otherwise I might be forced to switch to another free DNS service...

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• Great Blog Comments

  - by Paul Sorensen

  Just a quick note to let you know that in the interest of keeping the most useful content available here on the Oracle Certification Blog, we do moderate the comments. We welcome (and encourage dialog, questions, comments, etc) here on the topics at hand. We'll never 'censor' out a comment just because we don't like it - in fact, this is how we often learn ways in which we can do better. But of course we will filter out the typical list like anyone else: crude/offensive remarks, foul language, reference to illegal activity, etc. We will also often redirect any customer-service type inquiries to [email protected] where they can best be handled.Also, if you have a question of a general nature, please research it on the Oracle Certification website first. We often won't respond to questions asking such as "tell me how to get 11g ocp", as we've already made sure that you have that kind of information available. Now if we've inadvertently 'hidden' something on our site (gulp), then fair enough - please let us know that you're having a hard time finding it and we'll be sure to try and "unbury it" ;-)Additionally, you may have more of an 'opinion' type question, such as "should I do 'x' certification or 'y' certification." For these, we highly recommend checking on the Oracle Technology Network (OTN) Certification Forum, where you can engage in peer-to-peer discussions, share techniques, advice and best practices with others in the field.In the meantime, please continue to share your thoughts, ideas, opinions, tech tips etc - we look forward to seeing them and passing them wherever we can!QUICK LINKS:Oracle Certification WebsiteEmail - Customer ServiceOracle Technology Network (OTN) Certification Forum

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• Analyzing Linux NFS server performance

  - by Kamil Kisiel

  I'd like to do some analysis of our NFS server to help track down potential bottlenecks in our applications. The server is running SUSE Enterprise Linux 10. The kind of things I'm looking to know are: Which files are being accessed by which clients Read/write throughput on a per-client basis Overhead imposed by other RPC calls Time spent waiting on other NFS requests, or disk I/O, to service a client I already know about the statistics available in /proc/net/rpc/nfsd and in fact I wrote a blog post describing them in depth. What I'm looking for is a way to dig deeper and help understand what factors are contributing to the performance seen by a particular client. I want to analyze the role the NFS server plays in the performance of an application on our cluster so that I can think of ways to best optimize it.

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• Banco Espírito Santo Increases Sales Campaign Success Rate with Siebel CRM

  - by Tony Berk

  Banco Espírito Santo (BES), founded in 1869, is the second-largest private financial institution in Portugal with a 20.3% domestic market share, 2.1 million customers, and more than 700 in-country branches. It also has a strong international presence with operations in 23 countries and four continents. With strong growth in its major markets, BES needed a modern, cost-effective, scalable, and reliable customer relationship management (CRM) solution for its retail operations. The bank wanted to optimize client relationship management and integrate all customer touch points and service channels to improve the success of its sales and marketing initiatives. BES implemented the same CRM solution as many other leading banks: Oracle's Siebel CRM. With Siebel CRM 8.1 and other Oracle solutions, BES significantly increased sales of its new financial products across all channels by up to 25%, and it expects to increase annual revenue by up US$4 million annually. It also improved the success rate of bank branch sales, marketing, and lead generation campaigns by nearly 10%. “We are very happy with Oracle’s Siebel CRM applications. We already knew that this was the best solution available, but it has surpassed our best expectations,” said João Manaças, Customer Relationship Management Manager, Personal Marketing Department, Banco Espírito Santo. Click here to learn more about BES's use of Siebel CRM.

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