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• General purpose ticketing/tech support system [closed]

  - by crazybyte

  Possible Duplicate: What’s your favorite ticketing system? I was wondering if somebody could recommend me a very user friendly or simple general purpose ticketing/tech support system. I need something that is web based, preferably open-sourced/free software implemented using PHP, Ruby, Ruby on Rails or Java (as back end) with MySQL or PostgreSQL as database engine. I need something that is not development management oriented or project management oriented like Eventum or similar (random example), something to which the user can connect open a tech support request and be able to follow it until is solved or dropped.I need it to be open-sourced to be able to modify it if there is a need or extend it. I tried a number of such systems available and I found that osTicket or eTicket is something that it's close to what I need, but the code is somewhat flaky and some of the features are working badly or behaving strangely. Any thoughts/advice where to find something similar? Thanks!

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• Using Ubuntu isn't worth it for me, Windows works best.

  - by user72475

  Welcome to Ubuntu and the lack of support( 12.04 LOS ). If I say Ubuntu 12.04 is a so so broken OS, I will get flamed. But if I ask for help, I can here the crickets chirruping. Unix/Linux user have an attitude and really don't like to share info. Because if they help everyone, they wouldn't have anyone to call a noob. Then their moms basement wouldn't be the same without being able to flame Ubuntu noobs. I am going back to windows I don't have to spend all day trying to get a single app or option to work. Sure Ubuntu is fun to tinker with but it is not a professional consumer OS. Windows is a better consumer based os, I don't need server software(Unix) that's been broken and hacked to be used like windows(Ubuntu). All the time I have wasted trying to get Ubuntu to work CORRECTLY cost me more the Windows 7 ultimate by far. HOW MUCH IS YOUR TIME WORTH. If you are unemployed and have all night to set in your moms basement and flame noobs then Ubuntu is for you. If you want to use an external monitor on your notebook or download Adobe reader use Windows 7. When are we going to stop complaining about corporate giants like Microsoft and admit they have great products. Gave it a shot, did work for me, I have better things to do with my time. bye Ubuntu

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• Windows 7: Use VirtualStore as user for own benefit?

  - by mfn

  I've researched a bit and came to the understanding that VirtualStore is part of the new UAC feature in Vista/W7 which is the file system part of the transparent data redirection and redirects write access to folders like program files to C:\User\<username>\AppData\Local\VirtualStore\ in lack of applications respecting the LUA principles. Now I'm interested if that kind of transparent redirection can also be used as a power to the user. Here's an example which comes to my mind: I install any kind of software to e.g. D:\Whatever\ThisAndThisApp\ and I set up things that, after initial installation, any write access to this folder is transparently redirected to e.g. D:\MyOwnVirtualStore\Whatever\ThisAndThisApp\file_only_writable_here.txt. Is this thinking too far or can I actually use that power of VirtualStore as a user on Windows 7? I'm using the Professional version of that matters.

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• SSH and Latent Connections (e.g., satellite connections)

  - by user71494

  Most of the week I live in the city where I have a typical broadband connection, but most weekends I'm out of town and only have access to a satellite connection. Trying to work over SSH on a satellite connection, while possible, is hardly desirable due to the high latency ( 1 second). My question is this: Is there any software that will do something like buffering keystrokes on my local machine before they're sent over SSH to help make the lag on individual keystrokes a little bit more transparent? Essentially I'm looking for something that would reduce the effects of the high latency for everything except for commands (e.g., opening files, changing to a new directory, etc.). I've already discovered that vim can open remote files locally and rewrite them remotely, but, while this is a huge help, it is not quite what I'm looking for since it only works when editing files, and requires opening a connection every time a read/write occurs. (For anyone who may not know how to do this and is curious, just use this command: 'vim scp://host/file/path/here)

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• Bluetooth headset turns off when Skype call ends

  - by Claude

  For about 6 months, I haven't been able to use Skype because when I end a Skype call, my Plantronics Callisto headset gets turned off. I'm paralyzed so I can't turn it on manually. I have a Sony VAIO computer running Windows 7. I have updated my Bluetooth dongle software, uninstalled and reinstalled Skype and uninstalled Skype and gone back to an earlier version; all to no avail. Neither Plantronics nor Skype technical support are interested in looking into this problem for me.

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• why are transaction monitors on decline? or are they?

  - by mrkafk

  http://www.itjobswatch.co.uk/jobs/uk/cics.do http://www.itjobswatch.co.uk/jobs/uk/tuxedo.do Look at the demand for programmers (% of job ads that the keyword appears), first graph under the table. It seems like demand for CICS, Tuxedo has fallen from 2.5%/1% respectively to almost zero. To me, it seems bizarre: now we have more networked and internet enabled machines than ever before. And most of them are talking to some kind of database. So it would seem that use of products whose developers spent last 20-30 years working on distributing and coordinating and optimizing transactions should be on the rise. And it appears they're not. I can see a few causes but can't tell whether they are true: we forgot that concurrency and distribution are really hard, and redoing it all by ourselves, in Java, badly. Erlang killed them all. Projects nowadays have changed character, like most business software has already been built and we're all doing internet services, using stuff like Node.js, Erlang, Haskell. (I've used RabbitMQ which is written in Erlang, "but it was small specialized side project" kind of thing). BigData is the emphasis now and BigData doesn't need transactions very much (?). None of those explanations seem particularly convincing to me, which is why I'm looking for better one. Anyone?

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• How do I decide what type of programmer I want to be?

  - by Pearsonartphoto

  I've been working at my current work for some time, and I'm considering a bit of a change of careers. I'm trying to decide what it is exactly that I want to do, and I'm really just not sure. I'm not wanting a solution for my particular case, but what I'd like to know are some generalities of things I can look for. Here are some positions that I'm considering, and what my definitions are (I'm probably calling them something other than what is standard, but hopefully this will do for now). I'm looking for quizzes, articles, explanations, or anything that can help me figure this out. Manager - Managing programmers in some sense, mostly in making sure they are kept working. Coder - A person who is told to make a program do XYZ, and makes it do that. Doesn't have to model anything, or come up with formulas. Algorithm Designer - A person who comes up with a way to make software do something, but doesn't necessarily code that program, at least, not in it's final form. QA - A person who tests code for bugs, preferably with the code in hand. Architect - This person figures out how all of the pieces fit together, is a technical manager of sorts. Maintainer - This person takes someone else's existing code, and makes sure it is fixed when issues arise. Also of some note is figuring out what industry I want to work in. Feel free to add any of your own categories.

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• Should we hire a new developer now, or wait until the code is refactored to make it suitable for a team environment?

  - by w0051977

  I support and develop a large system that uses various technologies e.g. c++,.net,vb6 etc. I am a sole developer. I am debating whether now is the right time to approach my manager (who is not a developer) to ask if another developer can be recruited. I don't have any experience working in software teams. I have always been a sole developer. The concerns I have are: There is still a lot to do. Training another developer would take time and distract me from my duties. The company does not invest heavily in tools e.g. source control The code in this system needs to be refactored to introduce concepts such as interfaces, polymorphism etc, which are supported by methodologies such as Agile (I inherited the system about 12 months ago). I am gradually trying to refactor the code. I believe I have two options: Approach my manager now Wait until I have had time to refactor the code so it is more suitable for a team environment. Which option is best? I am hoping to hear from other developers who have been in my situation.

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• Installation fails after period of time

  - by Jack Marchetti

  I'm running Windows 7 64 bit, Ultimate. I'm running into a problem where, if my computer is on long enough, I am unable to install any software. For example, if I reboot and try to install something, for the most part, it will succeed. if I try and install something after a few hours/days, it will always fail. Sometimes stating that "a previous install failed..." or "an install is already taking place..." even though there is nothing being installed. This also seems to be making my Windows updates fail at a pretty regular rate. Any ideas?

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• Exchange Failover Solution

  - by Dan

  I've been given the task to come up with an exchange solution that will support 200 users total throughout 4 states. 1GB per user. It needs to have a failover solution,The failover must reside in another location. There is an mpls that connects the locations. I am hoping to get recomendations on hardware, software setups. I recently worked with some big name reps and they steered me in the wrong direction and now I'm a few days away from my proposal date with bogus quotes and scrambling for a solution. I used to manage a standalone 2003 exchange server for years and am at a loss now with figuring out a clustering/failover...Any help would be greatly appreciated. thank you

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• Why no Win16 support in 64-bit Windows?

  - by dsimcha

  My understanding (from Wikipedia) is that the x64 instruction set supports executing 16-bit protected mode code from long mode, but cannot execute real mode code without being switched out of long mode because long mode lacks virtual 8086 mode. Therefore, it stands to reason that real mode DOS apps can't be run in Win64 w/o software emulation or dynamic translation. However, why was support for Win16 protected-mode apps excluded when support for them seems (at least at first glance) to be reasonably implementable and is included in newer versions of Win32? Was it just a matter of demand not being high enough to justify implementation costs (and the win32 version was already implemented), or is there a good technical reason?

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• repair/recovery tool for Western Digital Elements (1TB)

  - by Pennf0lio

  My Hard Disk Drive just got corrupted due to electricity fluctuation. When I plug my Western Digital Elements, It ask me if I want to format it or not... I can't see my files or even the capacity of my disk from it's properties. Is there any solution you would suggest? looking for a software that can give me access to my files. I just need to copy it then I can retire my Drive and will buy a new one... Thanks!

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• Career change: from programming into more human-oriented area [closed]

  - by Art

  I have been a software developer for approximately 9 years, starting with part-time work during my graduation year at uni. During these years I worked for number of companies, sometimes changing places twice or three times a year. They say it takes 10 years to reach 'expert' level, and while I don't think I am an expert by any measure and I have certainly met lots of people who are more knowledgeable, smarter and more focused than I am, I think I can safely say that I had my fair share of the whole programming trade and would like to move on to something else. Psychology and behaviour was always something I was interested in, especially the practical, applicable bits of it. Recently I've been to some communication skills training and I realised that I have been missing out on the great deal of fun stuff - how people work and communicate, especially in subconscious, non-verbal area. Currently I am thinking of making a career change - ideally to move somewhere my technical skill would still be beneficial in some shape or form, or at least could serve as a bridge while I am transitioning there, you know, the whole gradual, bit-by-bit approach versus swim-or-drown one. I would like to hear your thoughts on this matter and to learn from you what are the possible transitions I can take.

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• How could all of my hard drives fail at once?

  - by Taylor

  I have an Ubuntu 13.04 server. Today I found the box had crashed. I restarted it, and now every single hard drive's partition table is missing. (1 SSD for /boot, /, and 3 2TB drives for RAID). I have the SSD connected to a laptop VIA USB-SATA cable, and sure enough, the partition table is missing. This tells me that the Motherboard / SATA controller / software actually broke the drives, not that they just can't be read correctly. Something similar happened to only the SSD a few months ago, and I was forced to just re-partition it. How the heck could his have happened? Bad Motherboard or SATA controller?

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• How well do graduates from top universities perform and how does it feel compare to the rest of the world?

  - by Amumu

  I always have impressions to those who got admitted into top Universities like MIT, Standford... for studying Engineering. I don't actually know what they are doing in the University or what they will do, but I always feel they can perform higher level tasks with more complexities. I always think that they are good at create and applying mathematical model in real life and I tend to agree: If you can't apply math, it's your problems, not math. I am a junior software engineer on embedded devices. I am learning more on Linux kernel and low level stuffs. Even so, my will is not strong enough to pursue technical path forever, with a final purpose is to create something significant on my own. May I have a chance to get on their level if I keep learning through experience and self-study? In my opinion, Math is the must have requirement, since it seems that programs on those Universities are very Math oriented. Without very strong math skill, how can one perform good in science and researching beyond making regular business products?

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• Ubuntu Studio 10.4 boots to terminal mode only

  - by Don

  I did clean install from ISO DVD. It boots only to command line asking for login. After I login I enter STARTX and desktop appears and some of the studd actually works, but there are a lot of problems: there is no way to reboot or shut down except to stopx/logoff and enter shutdown sound system doesn't respond pulse audio volume control gives "connection failed, connection refused" DVD drives not available GDebi Package installer is grayed out and so I can't use it (but synaptic package manager works OK) Software Center won't start when clicked -- it just stops trying DBus cant run because it says /usr/local/var/run/dbus/system_bus_socket file not found (also /var/run/dbus/system_bus_socket file not found) There's just a lot of things wrong and I can't help but think something is missing or was mis-coded in the distro so that there are typos in some script somewhere. If anyone can tell me where to begin to untangle this mess I'd appreciate it, but I think it all begins when it can't start the GUI automatically and I need to enter STARTX.

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• How to hide a program that is running on a virtual machine?

  - by Femto Trader

  Some softwares contain tests to see if they are running on a virtual machine. It's very unpleasant to see alert messages such as "Sorry, this application cannot run under a Virtual Machine." and have your software stopped! There is a lot of legal reasons to override such tests. Moreover such limitations are (most of the time) not written in User License Agreement. So... how to hide a program that is running on a virtual machine? I'm using a Virtual Private Server (VPS) with Hyper-V... I'm administrator of the Operating System (Windows 2003) installed on this VPS, not administrator of Hyper-V.

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• How to recover missing folders in a Windows-Ubuntu dual-boot system?

  - by UnhappyGhost

  I have Windows 7 and Ubuntu 12.04 as dual-boot and on the same 500GB HDD. I have partitioned the drive into NTFS file system from Windows before I installed Edubuntu 12.04 in the remaining free space. Now, there is a drive(G:) accessible through Windows and has few folders. I boot into Edubuntu and create a folder "LinTor" and download movies and few software from torrentz. Before I download, it showed 49GB free out of 62GB. After all the downloads it showed 31GB free out of 62GB. Then I boot into Windows and I couldn't find this "LinTor" folder. I wondered that might be happening as I hibernate Edubuntu (using sudo pm-hibernate) and then boot into Windows. I then create another folder in the same drive(G:) with the name "001" to check if this was accessible from Edubuntu. Now I reboot into Edubuntu to find that "LinTor" folder has disappeared and "001" folder wasn't showing up either. Surprisingly, the drive size still shows 31GB free out of 62GB but when I check it from Windows, it shows 49GB free of 62GB. There is one thing I would like to mention. When I was trying to unmount the NTFS drive(G:) from Edubuntu before booting into Windows, it prompted me with this message: Do you want to empty the trash before you unmount the drive? Once the trash is emptied the data is permanently deleted and cannot be recovered. Please help me understand what could be the problem and how do I recover the missing folder?

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• Is there a free program that can detect which device on my network is causing lag?

  - by malfy

  I'm on a small business network, and rarely we experience really extreme latency. I have no idea what device might be causing the lag, and wanted to know if there was a piece of software that could detect it. I know about some softwares like wireshark, which maybe do what I'm asking? If so it's too complicated to understand. I run the program and I have no idea what I'm looking at, or what parameters to give it. So something that can monitor traffic, as well as describe it in such a way that even a not so network savvy individual can interpret.

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• Know any file compare utility for chunks of text?

  - by Belun

  Is there any file-compare utility-software that can help me compare chunks of text from two text files ? As in, I want to know what chunks of text that are in one file can be found again in the second file. What I need to do is more like a 'compare and search' operation, not just a compare line by line. I need this for finding common errors in application logs. Eg., I have a Java application and logs from two different days. I want to find out which stack-traces (that are actually chunks of text inside a text file) are common to both days.

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• How to correctly write an installation or setup document

  - by UmNyobe

  I just joined a small start-up as a software engineer after graduation. The start-up is 4 year old, and I am working with the CEO and the COO, even if there are some people abroad. Basically they both used to do almost everything. I am currently on some kind of training phase. I have at my disposition architecture, setup and installation internal documentation. Architecture documentation is like a bible and should contain complete information. The rest are used to give directions in different processes. The issue is that these documents are more or less dated, as they just didn't have the time to change them. I will be in charge of training the next hires, and updating these documents is part of my training. In some there is a lot of hard-coded information like: Install this_module_which_still_exists cd this_dir_name_changed cp this_file_name_changed other_dir_name_changed ./config_script.sh ./execute_script.sh The issues i have faced : Either the module installation is completely different (for instance now there is an rpm, or a different OS) Either names changed, and i need to switch old names by new names Description of the purpose of the current step missing. Information about a whole topic is missing Fortunately these guys are around and I get all the information I want and all the explanations I need. I want to bring a design to the next documents so in the future people don't feel like they are completely rewriting a document each time they are updating it. Do you have suggestions? If there is a lightweight design methodology available online you can point me to it's nice too. One thing I will do for sure is set up a versioning repository for the documents alone. There is already one for the source code so I don't know why internal documents deserve a different treatment.

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• Url-based web site publishing on Windows Server platform

  - by Maxim V. Pavlov

  I have a Windows 2008 Enterprise SP2 server in a datacenter. It is 32bit OS. I need to be able to do a "smart" url-based web site publishing. So that with a single external IP I can publish many sites on port 80, and some firewall logic resolves, based on a requested URL, which site in IIS gets the request. Forefront TMG 2010 has this feature, but it is not supported on 32bit systems. Is there a software solution that can satissfy my need on Windows 2K8 platform? Thank you. P.S. Perhaps there is a workaround or a tweak to do what I need in IIS?

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• Is there any way to remotely configure a Microsoft Lync account?

  - by John O

  There are no perl modules for Lync. No open source clients. Windows Powershell can do some things with it, but only on the server on which the server software is installed. It would be useful to be able to forward a certain desk phone number (we use Lync for voip) to a personal cell phone. We can do this from our own desktop machines, but only using the Lync client. It would be nice to be able to have a cron script run that just did rotations, I wouldn't have to carry around the lousy on-call phone with me. communicator.exe doesn't take any useful parameters. Nor are there any obvious function names in the DLLs that would let me just use rundll32.exe to accomplish this. There is a Lync SDK, but no examples of changing phone forwarding, and my Windows 7 machine refuses to install the Silverlight SDK dependency for some reason I can't fathom. Does anyone have any other ideas how I might accomplish this?

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• Tracking down laptops Google has never heard of

  - by John

  Using MS tools to get information on PCs using our software, our customers have sent several Lenovo systems which have names we simply cannot find using Google... no search results at all. Considering these names/ids are returned by querying the system directly, not asking the customer to write it down by looking at the box, this seems odd. The ones we have so far (more than one of each) are: Lenovo 2241BL9 Lenovo 6463Y4H My guess is these are Thinkpads after Lenovo took over the brand, but can anyone help me out with this detective work? edit: the 2nd one does turn up some driver downloads and this page, but it's unclear what any of that means. Is the 6463y4h just a T61? http://smolts.org/reports/view_profile/%20ThinkPad%20T61

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• Deal Registration is moving to OPS– Guest Post

  - by Kristin Rose

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} We have listened to, contemplated around, and agreed with your feedback when it comes to our current deal registration system, and now we are proud to announce that deal registration is moving to the Oracle Partner Store! If you missed the live announcement at Oracle OpenWorld, watch below as Titina Ott, VP of  Worldwide Alliances & Channels, presents on this upcoming and exciting functionality. Some benefits of this move include: Simplified Registration Form Easier and Faster Product Selection Expanded Browser Support Shared Registration Visibility Between VAD and VAR Downloadable tracking and reporting Shared Customer Selection From Partner Ordering Functions As you may already be aware, the Oracle Partner Store is a very popular, feature rich application for partners like you, that handles software and hardware ordering, including configurations, additional discount requests and product and price information. This big move is set to go live November 19th 2012, but don’t wait until then! If you don’t already have an Oracle Partner Store account, register today  and get ready for the big move! Best Regards, Simon Davis Senior Director Ww A&C Quote To Order

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