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  • Customer Loyalty vs. Customer Engagement: Who Cares?

    - by Jeb Dasteel-Oracle
    Have you read the recent Forbes OracleVoice blog titled Customer Loyalty is Dead. Long Live Engagement!? If you haven’t, take a look. This article prompted lots of conversation in the social realm. Many who read the article voiced their reactions to the headline and now I’m jumping in to add my view. Normal 0 false false false EN-US X-NONE X-NONE Customer loyalty is still key. It’s the effect and engagement is the cause. We at least know that to be true for our customers. We are in an age where customers are demanding to be heard. We need them to be actively involved – or engaged – as well. Greater levels of customer engagement, properly targeted, positively correlate with satisfaction. Our data has shown us this over and over. Satisfied customers are more loyal and more willing to vocalize their satisfaction through referencing, and are more likely to purchase again, all of which in turn drives incremental revenue – from the customer doing the referencing AND the customer on the receiving end of that reference. Turning this around completely, if we begin to see the level of a customer’s engagement start to wane, this is an indicator that their satisfaction, loyalty, and future revenue are likely at risk. At Oracle, we’ve put in place many programs to target, encourage, and then track engagement, allowing us to measure engagement as a determinant of loyalty. Some of these programs include our Key Accounts, solution design and architectural, Executive Sponsorship, as well as executive advisory boards. Specific programs allow us to engage specific contacts within specific customer organizations (based on role) and then systematically track their engagement activities over time, along side of tracking customer satisfaction, loyalty, referenceability, and incremental revenue contribution. Continuous measurement of engagement allows us to better understand customer views of what it means to partner with a provider and adjust program participation to better meet the needs of the partnership. We can also track across customer segments, and design new programs that are even more effective than the ones we have in place today. In case you missed any of my previous Forbes articles, I’ve included links below for easy access. Award-Winning Companies Put Customers First The Power of Peer Networks: 5 Reasons to Get (and Stay) Involved Technology At Work: Traveling In Style Customer Central: 8 Strategies for Putting Customers at the Core of Your Business Technology at Work: Five Companies Doing IT Right /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • C#, Powershell - Microsoft.Exchange.Management.PowerShell.Admin

    - by Svein Erik
    I'm having troubles using the Microsoft.Exchange.Management.PowerShell.Admin on a server. The server is not the one running Exchange 2007, it's a remote server (in the same zone). I can't figure out how to add the Snapin for Powershell - Microsoft.Exchange.Management.PowerShell.Admin. Is it possible to just get the dll file from the Exchange 2007 server, and copy it to the server where my code is running? Can someone please explain what I need to do to get my code running? The exception that i'm getting now is: "No Windows PowerShell Snap-ins are available for version 1". This is the code that generates the error: public void CreateMailBox(User user) { //Create a runspace for your cmdlets to run and include the Exchange Management SnapIn... RunspaceConfiguration runspaceConf = RunspaceConfiguration.Create(); PSSnapInException PSException = null; PSSnapInInfo info = runspaceConf.AddPSSnapIn("Microsoft.Exchange.Management.PowerShell.Admin", out PSException); Runspace runspace = RunspaceFactory.CreateRunspace(runspaceConf); runspace.Open(); Pipeline pipeline = runspace.CreatePipeline(); Command command = new Command("New-Mailbox"); command.Parameters.Add("Name", user.UserName); .... The error is coming on the line with PSSnapInfo info = runspaceConf..... I'm using .NET 3.5

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  • C# Winforms Transparent Control allowing Clickthrough

    - by Erik Karlsson
    I have a problem, a bit related to: http://stackoverflow.com/questions/855826/c-winforms-transparent-control-allowing-clickthrough Contrary to him i would like to capture mouseevents on my program, while still retaining a "window" to whats behind my program. color.transparent doesnt work, and transparencykey just delivers mouse events to whatever is underneath. Using a panel with transparent backcolor or with a backcolor equal to transparencykey does not give the desired effect. Plz help me :)

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  • Overlaying Firefox's new Addon Manager

    - by Erik Vold
    I'm trying to create a conditional overlay for firefox's new addon manager in minefield 3.7 (aka firefox 3.7) I'm trying the following: overlay chrome://mozapps/content/extensions/extensions.xul chrome://greasemonkey/content/addons.xul application={ec8030f7-c20a-464f-9b0e-13a3a9e97384} appversion<3.7 overlay chrome://mozapps/content/extensions/extensions.xul chrome://greasemonkey/content/addonstab.xul application={ec8030f7-c20a-464f-9b0e-13a3a9e97384} appversion>=3.7 And this works for firefox 3.6, but it does not work minefield.. y? Edit: even the following doesn't appear to work in minefield, but does in FF 3.6 (I just made the overlay add a blank css file, an dI can find the css file included in FF 3.6 but not Minefield): overlay chrome://mozapps/content/extensions/extensions.xul chrome://greasemonkey/content/addonstab.xul

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  • UIAlertView -show causing a memory leak

    - by Erik
    I'm relatively new to iPhone Development, so this may be my fault, but it goes against what I've seen. :) I think that I'm creating a UIAlertView that lives just in this vaccuum of the 'if' statement. NSData *data = [NSURLConnection sendSynchronousRequest:request returningResponse:&response error:&error]; if(!data) { // Add an alert UIAlertView *alert = [[UIAlertView alloc] initWithTitle:@"Error" message:@"Unable to contact server" delegate:nil cancelButtonTitle:@"Ok" otherButtonTitles:nil]; NSLog(@"retain count before show: %i", alert.retainCount); [alert show]; NSLog(@"retain count before release: %i", alert.retainCount); [alert release]; NSLog(@"retain count after release: %i", alert.retainCount); return nil; } However, the console logs baffle me. retain count before show: 1 retain count before release: 6 retain count after release: 5 I've tried also adding: alert = nil; after the release. That makes the retain count 0, but I still show a leak. And if it helps, the leak's Responsible Frame is UIKeyboardInputManagerClassForInputMode. I'm also using OS 4 Beta 3. So anyone have any ideas how a local UIAlertView's retain count would increment itself by 5 when calling -show? Thanks for your help!

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  • Android Mediaplayer: setDataSource issue for downloaded media file

    - by Erik
    I have an application that will record and play audio files. Some of the audio files are downloaded using simple standard http downloads using httpclient. It worked like a charm for a long time. Now all of a sudden I cannot play the files I download. It fails with this stack. I store the files on the SDCard and I experience the problem both on a handset and a USB connected device. I have checked that the downloaded file is cool on the server, and I can play it without any issues. These are the code snippets I use ( I know that recordingFile is a valid path for the file). // inside the activity class private void playRecording() throws IOException{ File recordingFile = new File(recordingFileName); FileInputStream recordingInputStream = new FileInputStream(recordingFile); audioMediaPlayer.playAudio(recordingInputStream); } Here is the media player code: // inside my media player class which handles the recordings public void playAudio(FileInputStream audioInputStream) throws IOException { mediaPlayer.reset(); mediaPlayer.setDataSource(audioInputStream.getFD()); mediaPlayer.prepare(); mediaPlayer.start(); } Here is the exception: E/MediaPlayerService( 555): offset error E/MediaPlayer( 786): Unable to to create media player W/System.err( 786): java.io.IOException: setDataSourceFD failed.: status=0x80000000 W/System.err( 786): at android.media.MediaPlayer.setDataSource(Native Method) W/System.err( 786): at android.media.MediaPlayer.setDataSource(MediaPlayer.java:632) W/System.err( 786): at net.xxx.xxx.AudioMediaPlayer.playAudio(AudioMediaPlayer.java:69) W/System.err( 786): at net.xxx.xxx.Downloads.playRecording(Downloads.java:299) W/System.err( 786): at net.xxx.xxx.Downloads.access$0(Downloads.java:294) W/System.err( 786): at net.xxx.xxx.Downloads$1.onClick(Downloads.java:135) I have tried seeking some answer of the offset error, but not really clear what this issue might be. PS I download the file with this code: public FileOutputStream executeHttpGet(FileOutputStream fileOutputStream) throws ClientProtocolException, IOException{ try { // Execute HTTP Post Request httpResponse = httpClient.execute(httpPost, localContext); int status = httpResponse.getStatusLine().getStatusCode(); // we assume that the response body contains the error message if (status != HttpStatus.SC_OK) { ByteArrayOutputStream ostream = new ByteArrayOutputStream(); httpResponse.getEntity().writeTo(ostream); fileOutputStream = null; } else { InputStream content = httpResponse.getEntity().getContent(); byte[] buffer = new byte[1024]; int len = 0; while ( (len = content.read(buffer)) > 0 ) { fileOutputStream.write(buffer,0, len); } fileOutputStream.close(); content.close(); // this will also close the connection } } catch (ClientProtocolException e1) { // TODO Auto-generated catch block e1.printStackTrace(); fileOutputStream = null; } catch (IOException e2) { // TODO Auto-generated catch block e2.printStackTrace(); fileOutputStream = null; } return fileOutputStream; }

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  • Rails 3 bundle permissions problem

    - by Erik
    I get this error message from Passenger: Permission denied - /root/.bundle/ruby/1.8/specifications/activeresource-3.0.0.beta2.gemspec Does anyone recognize it and can tell me how I can find a solution? I'm really stuck… The server runs Ubuntu 9. ps. The problem occured after I ran a deploy in which I'd added to the Gemfil gem "rails", "3.0.0.beta2" ds.

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  • Normal memory usage in Rails

    - by Erik
    I'm wondering how much memory usage is normal for a ruby process in a rails application? I really need something to benchmark against. In my dev environment WEBrick a single ruby process uses about 61mb to handle 10 simultaneous requests going non stop. In my prod environment Apache2+Passenger starts 7 ruby processes to handle the same ammount of requests. Each of those processes also use up about 60mb. Is this normal? Also, where do I configure how many ruby processes Passenger can start? Or will it start as many as there is memory available for? Thank you! ps. Using Rails3 beta. ds.

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  • How to implement YQL paging?

    - by Erik Vold
    I've read the YQL guide, and I keep reviewing http://developer.yahoo.com/yql/guide/yql-o...entables-paging and I have been looking at a few examples, but I'm still left pretty confused how YQL paging works. The problem that I am trying to tackle is creating a YQL open data table for the Mozilla labs Jetpack Gallery's jetpacks pages http://jetpackgallery.mozillalabs.com/jetpacks You flip through the pages of jetpacks with the ?page query variable and there is an order_by query variable. You can only see 10 results per page. Questions: List item Should I use or ? How do I specify the query parameter that indicates the page? in this case it is the 'page' query parameter. I am assuming I should use: <urls><url>http://jetpackgallery.mozillalabs.com/jetpacks</url></urls> is this correct? In the execute element, I will need to extract the details for each jetpack on the page? if so how would I organize that for the response.object? Can anyone provide some help? or perhaps point to a data table that I can look at as a reference? or better documentation on how paging works?

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  • Enumerating all strings in resx

    - by Erik Hesselink
    We would like to enumerate all strings in a resource file in .NET (resx file). We want this to generate a javascript object containing all these key-value pairs. We do this now for satellite assemblies with code like this (this is VB.NET, but any example code is fine): Dim rm As ResourceManager rm = New ResourceManager([resource name], [your assembly]) Dim Rs As ResourceSet Rs = rm.GetResourceSet(Thread.CurrentThread.CurrentCulture, True, True) For Each Kvp As DictionaryEntry In Rs [Write out Kvp.Key and Kvp.Value] Next However, we haven't found a way to do this for .resx files yet, sadly. How can we enumerate all localization strings in a resx file? UPDATE: Following Dennis Myren's comment and the ideas from here, I built a ResXResourceManager. Now I can do the same with .resx files as I did with the embedded resources. Here is the code. Note that Microsoft made a needed constructor private, so I use reflection to access it. You need full trust when using this. Imports System.Globalization Imports System.Reflection Imports System.Resources Imports System.Windows.Forms Public Class ResXResourceManager Inherits ResourceManager Public Sub New(ByVal BaseName As String, ByVal ResourceDir As String) Me.New(BaseName, ResourceDir, GetType(ResXResourceSet)) End Sub Protected Sub New(ByVal BaseName As String, ByVal ResourceDir As String, ByVal UsingResourceSet As Type) Dim BaseType As Type = Me.GetType().BaseType Dim Flags As BindingFlags = BindingFlags.NonPublic Or BindingFlags.Instance Dim Constructor As ConstructorInfo = BaseType.GetConstructor(Flags, Nothing, New Type() { GetType(String), GetType(String), GetType(Type) }, Nothing) Constructor.Invoke(Me, Flags, Nothing, New Object() { BaseName, ResourceDir, UsingResourceSet }, Nothing) End Sub Protected Overrides Function GetResourceFileName(ByVal culture As CultureInfo) As String Dim FileName As String FileName = MyBase.GetResourceFileName(culture) If FileName IsNot Nothing AndAlso FileName.Length > 10 Then Return FileName.Substring(0, FileName.Length - 10) & ".resx" End If Return Nothing End Function End Class

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  • Edit dialog, with bindings and OK/Cancel in WPF

    - by Erik
    How can i have a dialog for editing the properties of a class with binding, and have OK-Cancel in the dialog? My first idea was this: public partial class EditServerDialog : Window { private NewsServer _newsServer; public EditServerDialog(NewsServer newsServer) { InitializeComponent(); this.DataContext = (_newsServer = newsServer).Clone(); } private void ButtonClick(object sender, RoutedEventArgs e) { switch (((Button)e.OriginalSource).Content.ToString()) { case "OK": _newsServer = (NewsServer)this.DataContext; this.Close(); break; case "Cancel": this.Close(); break; } } } When in the switch, case "OK", the DataContext contains the correct information, but the originally passed NewsServer instance does not change.

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  • Regex not operator

    - by Erik Goens
    I need to use a regex to pull a value out a url domain that will exclude everything but the host (ex: wordpress) and domain type (ex .com). The urls are dynamic and contain 2-3 values for each result (www.example.com or example.org). I am trying to use this expression, but I am only getting back the first letter of every item I am attempting to exclude: Expresssion (?!wordpress|com|www)(\w+|\d+) String example.wordpress.com Results example ordpress om Desired Result example Any assistance would be greatly appreciated

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  • NHibernate, transactions and TransactionScope

    - by Erik
    I'm trying to find the best solution to handle transaction in a web application that uses NHibernate. We use a IHttpModule and at HttpApplication.BeginRequest we open a new session and we bind it to the HttpContext with ManagedWebSessionContext.Bind(context, session); We close and unbind the session on HttpApplication.EndRequest. In our Repository base class, we always wrapped a transaction around our SaveOrUpdate, Delete, Get methods like, according to best practice: public virtual void Save(T entity) { var session = DependencyManager.Resolve<ISession>(); using (var transaction = session.BeginTransaction()) { session.SaveOrUpdate(entity); transaction.Commit(); } } But then this doesn't work, if you need to put a transaction somewhere in e.g. a Application service to include several repository calls to Save, Delete, etc.. So what we tried is to use TransactionScope (I didn't want to write my own transactionmanager). To test that this worked, I use an outer TransactionScope that doesn't call .Complete() to force a rollback: Repository Save(): public virtual void Save(T entity) { using (TransactionScope scope = new TransactionScope()) { var session = Depe.ndencyManager.Resolve<ISession>(); session.SaveOrUpdate(entity); scope.Complete(); } } The block that uses the repository: TestEntity testEntity = new TestEntity { Text = "Test1" }; ITestRepository testRepository = DependencyManager.Resolve<ITestRepository>(); testRepository.Save(testEntity); using (var scope = new TransactionScope()) { TestEntity entityToChange = testRepository.GetById(testEntity.Id); entityToChange.Text = "TestChanged"; testRepository.Save(entityToChange); } TestEntity entityChanged = testRepository.GetById(testEntity.Id); Assert.That(entityChanged.Text, Is.EqualTo("Test1")); This doesn't work. But to me if NHibernate supports TransactionScope it would! What happens is that there is no ROLLBACK at all in the database but when the testRepository.GetById(testEntity.Id); statement is executed a UPDATE with SET Text = "TestCahgned" is fired instead (It should have been fired between BEGIN TRAN and ROLLBACK TRAN). NHibernate reads the value from the level1 cache and fires a UPDATE to the database. Not expected behaviour!? From what I understand whenever a rollback is done in the scope of NHibernate you also need to close and unbind the current session. My question is: Does anyone know of a good way to do this using TransactionScope and ManagedWebSessionContext?

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  • Android & SQLite: "Table audios has no column named downloaded"

    - by Erik
    I get this weird exception when i run my app on both the emulator and a USB connected device. i can see the table inside the shell, but when I try to insert a record from the Activity acton I get this exception: android.database.sqlite.SQLiteException: table audios has no column named downloaded I am mostly running on an emulator with Android 1.5. The predominant part of my code is linked to this tutorial - http://www.devx.com/wireless/Article/40842/1954. This is the create statement I use: private static final String DATABASE_CREATE = "create table audios ( _id integer primary key autoincrement, " + "user_name text not null, title text not null, file_path text not null, download integer not null, " + "created_at integer not null, downloaded_at integer not null );"; This is the insert code I use: //--- insert a title into the database --- public long insertTitle(String user_name, String title, String file_path, Integer downloaded, long created_at, String downloaded_at ) { ContentValues initialValues = new ContentValues(); initialValues.put(KEY_USER_NAME, user_name); initialValues.put(KEY_TITLE, title); initialValues.put(KEY_FILE, file_path); initialValues.put(KEY_DOWNLOADED, downloaded); initialValues.put(KEY_CREATED_AT, created_at); initialValues.put(KEY_DOWNLOADED_AT, downloaded_at); return db.insert(DATABASE_TABLE, null, initialValues); }

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  • How do I correctly install dulwich to get hg-git working on Cygwin?

    - by Erik Vold
    I have a similar issue as in this issue, but in my case I am trying to use cygwin. First I followed the instructions here, and I ran: $ easy_install hg-git The I created ~/.hgrc, with: [extensions] hgext.bookmarks = hggit = Then when I typed 'hg' at a command prompt, I'd see: "* failed to import extension hggit: No module named hggit" So I did a search for "hggit" and found /cygdrive/c/Python26/Lib/site-packages/hg_git-0.2.1-py2.6.egg/hggit, so I updated .hgrc: [extensions] hgext.bookmarks = hggit = /cygdrive/c/Python26/Lib/site-packages/hg_git-0.2.1-py2.6.egg/hggit Then when I type 'hg' I get "No module named dulwich.errors" If you read this question, it's the same problem. In python shell I cannot import dulwich: >>> import dulwich Traceback (most recent call last): File "<stdin>", line 1, in <module> ImportError: No module named dulwich I checked out my easy-install.pth and it does contain the dulwich egg: import sys; sys.__plen = len(sys.path) ./hg_git-0.2.1-py2.6.egg ./dulwich-0.5.0-py2.6-win32.egg import sys; new=sys.path[sys.__plen:]; del sys.path[sys.__plen:]; p=getattr(sys,'__egginsert',0); sys.path[p:p]=new; sys.__egginsert = p+len(new) So how can I fix this so that import dulwich works, which should fix my problem using hg-git I assume..

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  • howto use JFormattedTextField allowing only letters and numbers

    - by Erik
    I have this code and cannot get MaskFormatter right maskformatter MaskFormatter formatter = null; try { formatter = new MaskFormatter("HHHHHHH"); } catch (ParseException e) { e.printStackTrace(); } txtTroll = new JFormattedTextField(formatter); I need Any hex character (0-9, a-f or A-F) and the "H" should give me only (0-9, a-f or A-F) but im getting it wrong. When i type text only capital letters are typed and it's slow to and when i click away from the txtTroll all letters vanish

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  • example of a utf-8 format octet string

    - by erik
    I'm working w/ a function that expects a string formatted as a utf-8 encoded octet string. Can someone give me an example of what a utf-8 encoded octet string would look like? Put another way, if I convert 'foo' to bytes, I get 112, 111, 111. What would these char codes look like as a utf-8 encoded octet string? Would it be "0x70 0x6f 0x6f"? Thanks

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  • Does ActiveRecord make Ruby on Rails code hard to test?

    - by Erik Öjebo
    I've spent most of my time in statically typed languages (primarily C#). I have some bad experiences with the Active Record pattern and unit testing, because of the static methods and the mix of entities and data access code. Since the Ruby community probably is the most test driven of the communities out there, and the Rails ActiveRecord seems popular, there must be some way of combining TDD and ActiveRecord based code in Ruby on Rails. I would guess that the problem goes away in dynamic languages, somehow, but I don't see how. So, what's the trick?

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  • Horrible WPF performance!

    - by Erik
    Why am i using over 80% CPU when just hovering some links? As you can see in the video i uploaded: http://www.youtube.com/watch?v=3ALF9NquTRE the CPU goes to 80% CPU when i move my mouse over the links. My style for the items are as follows <Style x:Key="LinkStyle" TargetType="{x:Type Hyperlink}"> <Style.Triggers> <Trigger Property="IsMouseOver" Value="True"> <Setter Property="Foreground" Value="White" /> </Trigger> </Style.Triggers> <Setter Property="TextBlock.TextDecorations" Value="{x:Null}" /> <Setter Property="Foreground" Value="#FFDDDDDD"/> <Setter Property="Cursor" Value="Arrow" /> </Style> Why?

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  • Rails 3 memory issue

    - by Erik
    Hello! I'm developing a new site based on Ruby on Rails 3 beta. I knew this might be a bad idea considering it's just beta, but I still thought it might work. Now though I'm having HUGE problems with Rails consuming huge ammounts of memory. For my application today it consumes about 10 mb per request and it doesn't seem to release it either. So I thought this might be because of bloat in my application and thus I created a test app just to compare. For my test app I just generated a model with a scaffold and then created about 20 records on this model. I then went to the index page and hit refresh and I could immediately see memory taking off! Less than my app but still about 1-3 mb per request. I'm working in OSX Leopard, with Ruby 1.8.7, Rails 3.0.0.beta and a SQLLite db for development. Does anyone recognize my problem? I would really appreciate some help here. :/ Thanks!

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  • Is it possible to distribute STDIN over parallel processes?

    - by Erik
    Given the following example input on STDIN: foo bar bar baz === qux bla === def zzz yyy Is it possible to split it on the delimiter (in this case '===') and feed it over stdin to a command running in parallel? So the example input above would result in 3 parallel processes (for example a command called do.sh) where each instance received a part of the data on STDIN, like this: do.sh (instance 1) receives this over STDIN: foo bar bar baz do.sh (instance 2) receives this over STDIN: qux bla do.sh (instance 3) receives this over STDIN: def zzz yyy I suppose something like this is possible using xargs or GNU parallel, but I do not know how.

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  • Finding distance to the closest point in a point cloud on an uniform grid

    - by erik
    I have a 3D grid of size AxBxC with equal distance, d, between the points in the grid. Given a number of points, what is the best way of finding the distance to the closest point for each grid point (Every grid point should contain the distance to the closest point in the point cloud) given the assumptions below? Assume that A, B and C are quite big in relation to d, giving a grid of maybe 500x500x500 and that there will be around 1 million points. Also assume that if the distance to the nearest point exceds a distance of D, we do not care about the nearest point distance, and it can safely be set to some large number (D is maybe 2 to 10 times d) Since there will be a great number of grid points and points to search from, a simple exhaustive: for each grid point: for each point: if distance between points < minDistance: minDistance = distance between points is not a good alternative. I was thinking of doing something along the lines of: create a container of size A*B*C where each element holds a container of points for each point: define indexX = round((point position x - grid min position x)/d) // same for y and z add the point to the correct index of the container for each grid point: search the container of that grid point and find the closest point if no points in container and D > 0.5d: search the 26 container indices nearest to the grid point for a closest point .. continue with next layer until a point is found or the distance to that layer is greater than D Basically: put the points in buckets and do a radial search outwards until a points is found for each grid point. Is this a good way of solving the problem, or are there better/faster ways? A solution which is good for parallelisation is preferred.

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