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  • Sustainability Reporting, Planning, and Management

    Sustainability Reporting, also referred to as the Triple Bottom Line, is the reporting of environmental, social and economic metrics to external and internal stakeholders. Tune into this conversation with John O'Rourke,* *Senior Director, Product Marketing for Oracle Enterprise Performance Management Solutions to learn what is driving the need for this reporting, how companies are responding and the solutions that Oracle offers to help alleviate the complexity, provide an audit trail and a repeatable reporting process.

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  • Planning for Disaster

    There is a certain paradox in being advised to expect the unexpected, but the DBA must plan and prepare in advance to protect their organisation's data assets in the event of an unexpected crisis, and return them to normal operating conditions. To minimise downtime in such circumstances should be the aim of every effective DBA. To plan for recovery, It pays to have the mindset of a pessimist. "It's the freaking iPhone of SQL monitoring""Everyone just gets it… that has tremendous value" - Rob Sullivan, DBA, IdeasRun. Get started with SQL Monitor today - download a free trial.

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  • Planning a Website

    In this article we discuss vital questions you need to ask yourself before you even think about starting construction on a website. This is a must read whether you have built websites in the past or are thinking about making a website for your first time.

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  • Managing multiple reverse proxies for one virtual host in apache2

    - by Chris Betti
    I have many reverse proxies defined for my js-host VirtualHost, like so: /etc/apache2/sites-available/js-host <VirtualHost *:80> ServerName js-host.example.com [...] ProxyPreserveHost On ProxyPass /serviceA http://192.168.100.50/ ProxyPassReverse /serviceA http://192.168.100.50/ ProxyPass /serviceB http://192.168.100.51/ ProxyPassReverse /serviceB http://192.168.100.51/ [...] ProxyPass /serviceZ http://192.168.100.75/ ProxyPassReverse /serviceZ http://192.168.100.75/ </VirtualHost> The js-host site is acting as shared config for all of the reverse proxies. This works, but managing the proxies involves edits to the shared config, and an apache2 restart. Is there a way to manage individual proxies with a2ensite and a2dissite (or a better alternative)? My main objective is to isolate each proxy config as a separate file, and manage it via commands. First Attempt I tried making separate files with their own VirtualHost entries for each service: /etc/apache2/sites-available/js-host-serviceA <VirtualHost *:80> ServerName js-host.example.com [...] ProxyPass /serviceA http://192.168.100.50/ ProxyPassReverse /serviceA http://192.168.100.50/ </VirtualHost> /etc/apache2/sites-available/js-host-serviceB <VirtualHost *:80> ServerName js-host.example.com [...] ProxyPass /serviceB http://192.168.100.51/ ProxyPassReverse /serviceB http://192.168.100.51/ </VirtualHost> The problem with this is apache2 loads the first VirtualHost for a particular ServerName, and ignores the rest. They aren't "merged" somehow as I'd hoped.

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  • Managing Personal Projects As Solo Developer - Getting out of depth and failing projects

    - by James Jeffery
    I need some advice on project management. I start a project, and often times it will a large project for a solo developer. Usually its a web project. I handle everything from the UI, to the JS, PHP, server management etc. Half way in I feel out of my depth. I lose where I am, so I spend a couple of days away from the project to avoid the stress and before you know it, it becomes another unfinished project. I try to use frameworks and code libraries to make my developments easier on myself. Sometimes I will complete a project so it "works" and then go back and handle errors, design the UI properly and stuff. But without fail I will always end up out of my depth. I've though about outsourcing tasks such as the UI, and the behaviour, and focusing just on the PHP - which I feel is my strong point. But then pride kicks in, and I don't feel at one with a project I haven't completed myself. Does this make sense? I am sure there are many others who have felt like this either at home, or at work, and I would love some advice on managing my projects better.

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  • Managing Social Relationships for the Enterprise – Part 1

    - by kellsey.ruppel
    By Reggie Bradford, Senior Vice President, Oracle  Today, Mark Hurd, President of Oracle, Thomas Kurian, Executive Vice President of Oracle and I discussed the strategic importance of how social media is impacting the enterprise and how it is changing the way customers, prospects employees and investors interact with brands worldwide.  Oracle understands that the consumer is in control and as such, brands must evolve and change to meet growing needs. In addition, according to social media thought leader and Analyst from Altimeter Group, Jeremiah Owyang, companies now average 178 corporate-owned social media accounts. When Oracle added leading social marketing, listening analytics and development tools from Vitrue, Collective Intellect and Involver to its Oracle’s Cloud Services Suite we went beyond providing a single set of tools. We developed an entire framework to include a comprehensive social relationship management suite to help companies move beyond the social enterprise and achieve the social-enabled enterprise.  The fundamental shift from transaction to engagement means that enterprises need not only a social strategy, but should also ensure that the information and data received from social initiatives flow back to marketing, sales, support and service. Doing so enables companies to deliver a proactive and compelling experience and provides analytics to turn engagement into opportunity – and ultimately that opportunity into revenue.  On September 13, 2012, I am delighted to sit down with Jeremiah to further the discussion about how enterprises are addressing social media strategies and managing content.  In addition, we will be taking your questions after the webinar via Twitter (@Oracle, @ReggieBradford, @cfinn, @jowyang). Use #oracle and #socbiz to submit questions and follow the conversation. I look forward to speaking with you and answering your questions online.  For more information about becoming a social-enabled enterprise, visit www.oracle.com/social. And don’t miss the insights of other social business thought leaders at www.oracle.com/goto/socialbusiness.

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  • Running & Managing Concurrent Queries in SQL Developer

    - by thatjeffsmith
    We’ve all been there – you’ve managed to write a query that takes longer than a few seconds to execute. Tuning aside, sometimes it takes longer than you want for a query to run. So what’s a SQL Developer user to do? I say, keep going! While you’re waiting for your query to finish, there’s no reason why you can’t continue on with your work. If you need to execute something else in a worksheet, there’s no reason to launch a 2nd or 3rd copy of SQL Developer. Just open an un-shared worksheet. Now while you’ve got 1 or more queries running, you can easily get yourself into a situation where you’re not sure what’s running where. Or maybe you want to cancel a query or just check how long something’s been running. Just open the Task Progress Panel If a query or task in SQL Developer takes more than 3-5 seconds, it will appear in the Task Progress panel. You can then watch the throbbers go back and forth while you sip your coffee/soda/Red Bull. Run a query, spawn a new worksheet, run another query, watch them in the Task Progress panel. Kudos and thanks to @leight0nn for helping me get the title of this post right If you’re looking for help in managing and monitoring sessions in general, check out this post.

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  • Managing Social Relationships for the Enterprise – Part 1

    - by Michael Hylton
    By Reggie Bradford, Senior Vice President, Oracle  Today, Mark Hurd, President of Oracle, Thomas Kurian, Executive Vice President of Oracle and I discussed the strategic importance of how social media is impacting the enterprise and how it is changing the way customers, prospects employees and investors interact with brands worldwide.  Oracle understands that the consumer is in control and as such, brands must evolve and change to meet growing needs. In addition, according to social media thought leader and Analyst from Altimeter Group, Jeremiah Owyang, companies now average 178 corporate-owned social media accounts. When Oracle added leading social marketing, listening analytics and development tools from Vitrue, Collective Intellect and Involver to its Oracle’s Cloud Services Suite we went beyond providing a single set of tools. We developed an entire framework to include a comprehensive social relationship management suite to help companies move beyond the social enterprise and achieve the social-enabled enterprise.  The fundamental shift from transaction to engagement means that enterprises need not only a social strategy, but should also ensure that the information and data received from social initiatives flow back to marketing, sales, support and service. Doing so enables companies to deliver a proactive and compelling experience and provides analytics to turn engagement into opportunity – and ultimately that opportunity into revenue.  On September 13, 2012, I am delighted to sit down with Jeremiah to further the discussion about how enterprises are addressing social media strategies and managing content.  In addition, we will be taking your questions after the webinar via Twitter (@Oracle, @ReggieBradford, @cfinn, @jowyang). Use #oracle and #socbiz to submit questions and follow the conversation. I look forward to speaking with you and answering your questions online.  For more information about becoming a social-enabled enterprise, visit www.oracle.com/social. And don’t miss the insights of other social business thought leaders at www.oracle.com/goto/socialbusiness.

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  • Managing the Domino Effect (with Tutor Publisher Reports)

    - by [email protected]
    When an organization upgrades their business application or improves a process, it triggers changes that will reverberate throughout an organization, like a falling row of dominoes standing on end. A tangible and repeatable way to communicate change is with updated process documentation. But how do organizations get their arms around all the documents that are impacted by an application upgrade or process improvement? A small change in one place will trigger subsequent changes in other areas. A simple domino chain of questions can go like this. What screens have changed? Do the new screens change the process in place? In what procedural documents are the screens referenced? Who uses the screens and must be notified of the changes? What other documents are affected? Will the change affect current company policy? Tutor Publisher compiles focused, easy to read impact analysis reports of your process documentation library that answer these tough questions. Tutor reports make it easy to quickly target the information and documents that require updating. In turn, the updated documents are used to communicate the change. The Tutor writing methodology and Publisher reports provide organizations the means to confidently keep documentation in sync with the way the business runs. Start managing the domino effect in your organization. Get a grip on it here!

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  • Tools for managing eCommerce backend

    - by rboarman
    I am working with an eCommerce company that has outgrown their hacked together backend for managing inventory, pricing and feeds to various shopping engines (Yahoo, 3d cart, Amazon, etc.). They currently manage about 12,000 skus and are doing $40M in revenue. Their internal people are working on a new Magento solution, but that is six months away and they need to replace/improve their current solution in order to hold them over. Their current solution was developed by two people who have left the company. What tools/architecture do other eCommerce sites use to manage their inventory, pricing, product descriptions and feed generation for the shopping engines? The current solution looks like this: 1) Inventory, pricing and product descriptions are maintained in a database and in NetSuite by employees 2) New products are added to the database via import 3) Twice a week data is extracted into a giant Excel spreadsheet 4) The Excel file adjusts pricing based on some simple algorithms 5) The Excel file exports about six different csv feeds which are manually uploaded to Amazon, 3d cart, Yahoo, Google and Merchant Advantage a. Each feed is a variant of the product which different field names and formatting b. Pricing levels differ between feeds c. Some products are not sent to all feeds 6) Orders are manually parsed and the inventory is adjusted as needed once product is sold The new solution should: 1) Import data from ODBC, CSV and NetSuite (CSV via ftp) 2) Apply pricing changes via simple algorithms (< $80 add $10, $200 add $25) 3) Ensure margins are being met 4) Format and generate a bunch of CSV and XML feeds 5) Perhaps upload feeds to shopping engines automatically What I need to do is replace the Excel file with something that is maintainable and automated. Something in the .Net stack is preferable but not mandatory. I’ve been looking at BizTalk but it may take too long to develop and deploy. Any suggestions?

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  • Managing constant buffers without FX interface

    - by xcrypt
    I am aware that there is a sample on working without FX in the samplebrowser, and I already checked that one. However, some questions arise: In the sample: D3DXMATRIXA16 mWorldViewProj; D3DXMATRIXA16 mWorld; D3DXMATRIXA16 mView; D3DXMATRIXA16 mProj; mWorld = g_World; mView = g_View; mProj = g_Projection; mWorldViewProj = mWorld * mView * mProj; VS_CONSTANT_BUFFER* pConstData; g_pConstantBuffer10->Map( D3D10_MAP_WRITE_DISCARD, NULL, ( void** )&pConstData ); pConstData->mWorldViewProj = mWorldViewProj; pConstData->fTime = fBoundedTime; g_pConstantBuffer10->Unmap(); They are copying their D3DXMATRIX'es to D3DXMATRIXA16. Checked on msdn, these new matrices are 16 byte aligned and optimised for intel pentium 4. So as my first question: 1) Is it necessary to copy matrices to D3DXMATRIXA16 before sending them to the constant buffer? And if no, why don't we just use D3DXMATRIXA16 all the time? I have another question about managing multiple constant buffers within one shader. Suppose that, within your shader, you have multiple constant buffers that need to be updated at different times: cbuffer cbNeverChanges { matrix View; }; cbuffer cbChangeOnResize { matrix Projection; }; cbuffer cbChangesEveryFrame { matrix World; float4 vMeshColor; }; Then how would I set these buffers all at different times? g_pd3dDevice->VSSetConstantBuffers( 0, 1, &g_pConstantBuffer10 ); gives me the possibility to set multiple buffers, but that is within one call. 2) Is that okay even if my constant buffers are updated at different times? And do I suppose I have to make sure the constantbuffers are in the same position in the array as the order they appear in the shader?

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  • ATG Live Webcast April 5: Managing Your Oracle E-Business Suite with Oracle Enterprise Manager

    - by BillSawyer
    The next ATG Live Webcast covers one of the hottest topic areas in E-Business Suite Tools and Technology: Lifecycle Management. Angelo Rosado, Product Manager, ATG Development will lead you through using Oracle Enterprise Manager 12c and the latest E-Business Suite Plug-in to manage E-Business Suite systems. You can register for the Apr. 5, 2012 event at: Managing Your Oracle E-Business Suite with Oracle Enterprise Manager The topics covered in this webcast will be: Manage your EBS system configurations Monitor your EBS environment's performance and uptime Keep multiple EBS environments in sync with their patches and configurations Create patches for your EBS customizations and apply them with Oracle's own patching tools Date:               Thursday, April 5, 2012Time:              8:00 AM - 9:00 AM Pacific Standard TimePresenter:    Angelo Rosado, Product Manager, ATG DevelopmentWebcast Registration Link (Preregistration is optional but encouraged)To hear the audio feed:   Domestic Participant Dial-In Number:            877-697-8128    International Participant Dial-In Number:      706-634-9568    Additional International Dial-In Numbers Link:    Dial-In Passcode:                                              99342To see the presentation:    The Direct Access Web Conference details are:    Website URL: https://ouweb.webex.com    Meeting Number:  597073984If you miss the webcast, or you have missed any webcast, don't worry -- we'll post links to the recording as soon as it's available from Oracle University.  You can monitor this blog for pointers to the replay. And, you can find our archive of our past webcasts and training here.If you have any questions or comments, feel free to email Bill Sawyer (Senior Manager, Applications Technology Curriculum) at BilldotSawyer-AT-Oracle-DOT-com. 

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  • Managing Social Relationships for the Enterprise – Part 1

    - by Michael Hylton
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Reggie Bradford, Senior Vice President, Oracle Today, Mark Hurd, President of Oracle, Thomas Kurian, Executive Vice President of Oracle and I discussed the strategic importance of how social media is impacting the enterprise and how it is changing the way customers, prospects employees and investors interact with brands worldwide. Oracle understands that the consumer is in control and as such, brands must evolve and change to meet growing needs. In addition, according to social media thought leader and Analyst from Altimeter Group, Jeremiah Owyang, companies now average 178 corporate-owned social media accounts. When Oracle added leading social marketing, listening analytics and development tools from Vitrue, Collective Intellect and Involver to its Oracle’s Cloud Services Suite we went beyond providing a single set of tools. We developed an entire framework to include a comprehensive social relationship management suite to help companies move beyond the social enterprise and achieve the social-enabled enterprise. The fundamental shift from transaction to engagement means that enterprises need not only a social strategy, but should also ensure that the information and data received from social initiatives flow back to marketing, sales, support and service. Doing so enables companies to deliver a proactive and compelling experience and provides analytics to turn engagement into opportunity – and ultimately that opportunity into revenue. On September 13, 2012, I am delighted to sit down with Jeremiah to further the discussion about how enterprises are addressing social media strategies and managing content. In addition, we will be taking your questions after the webinar via Twitter (@Oracle, @ReggieBradford, @cwfinn, @jowyang). Use #oracle and #socbiz to submit questions and follow the conversation. I look forward to speaking with you and answering your questions online. For more information about becoming a social-enabled enterprise, visit www.oracle.com/social. And don’t miss the insights of other social business thought leaders at www.oracle.com/goto/socialbusiness. Normal 0 false false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Arial","sans-serif"; mso-fareast-font-family:Cambria; mso-fareast-theme-font:minor-latin;}

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  • Looking for tips on managing complexity with SCM repositories

    - by Philip Regan
    I am a solo developer in my department and I have a lot of individual projects, all created and managed by me. I started using SVN at ProjectLocker via Versions on the Mac a couple years ago when the variety of projects started getting unwieldy. Scenario 1: Now I have a process that is of reasonable complexity it can be broken up into multiple smaller applications and they all share files. In one phase, there is a single shared file—a constants file—that is shared between a Cocoa app and an iPhone app framework. In the second phase, the iPhone app framework will be used to create individual apps of the same ilk—controller classes and what not will all be the same—but with different content in each. The problem that I am running across is that the file in the first phase is in one repository with the application that started it, and the app framework is in a second, separate repository. Scenario 2: I have another application framework that partially relies on code from an open source project. This is all internal, non-commerical work, but again, the application framework is going to be used to create a variety of unique products and processes. So, now I have an internally managed repository and an externally managed one out of my control. I make little changes to the open source code to meet the needs of my framework when there is an update I download, but I never commit back into the external repository (though, now that I think about it, I don't think I'm committing it to mine either. Oops). The Problem I have all of this set up on my production Mac quite nicely, but duplicating and subsequently maintaining that environment on my laptop has been challenging. For Scenario 1, I've thought of merging these two projects together into the same repository because they are, for all intents and purposes inextricably linked. But, Scenario 2, I think I'm stuck just managing files as best I can. The Question I'm wondering if anyone has any tips on how to manage either of these situations, as well as other complex SCM scenarios when it comes to linking various files from various repositories together. My familiarity with SVN only comes from my work with Versions. It's been great, but I'm a little out of my depth here.

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  • Managing accounts on a private website for a real-life community

    - by Smudge
    Hey Pro Webmasters, I'm looking at setting-up a walled-in website for a real-life community of people, and I was wondering if anyone has any experience with managing member accounts for this kind of thing. Some conditions that must be met: This community has a set list of real-life members, each of whom would be eligible for one account on the website. We don't expect or require that they all sign-up. It is purely opt-in, but we anticipate that many of them would be interested in the services we are setting up. Some of the community members emails are known, but some of them have fallen off the grid over the years, so ideally there would be a way for them to get back in touch with us through the public-facing side of the site. (And we'd want to manually verify the identity of anyone who does so). Their names are known, and for similar projects in the past we have assigned usernames derived from their real-life names. This time, however, we are open to other approaches, such as letting them specify their own username or getting rid of usernames entirely. The specific web technology we will use (e.g. Drupal, Joomla, etc) is not really our concern right now -- I am more interested in how this can be approached in the abstract. Our database already includes the full member roster, so we can email many of them generated links to a page where they can create an account. (And internally we can require that these accounts be paired with a known member). Should we have them specify their own usernames, or are we fine letting them use their registered email address to log-in? Are there any paradigms for walled-in community portals that help address security issues if, for example, one of their email accounts is compromised? We don't anticipate attempted break-ins being much of a threat, because nothing about this community is high-profile, but we do want to address security concerns. In addition, we want to make the sign-up process as painless for the members as possible, especially given the fact that we can't just make sign-ups open to anyone. I'm interested to hear your thoughts and suggestions! Thanks!

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  • Managing accounts on a private website for a real-life community

    - by Smudge
    I'm looking at setting-up a walled-in website for a real-life community of people, and I was wondering if anyone has any experience with managing member accounts for this kind of thing. Some conditions that must be met: This community has a set list of real-life members, each of whom would be eligible for one account on the website. We don't expect or require that they all sign-up. It is purely opt-in, but we anticipate that many of them would be interested in the services we are setting up. Some of the community members emails are known, but some of them have fallen off the grid over the years, so ideally there would be a way for them to get back in touch with us through the public-facing side of the site. (And we'd want to manually verify the identity of anyone who does so). Their names are known, and for similar projects in the past we have assigned usernames derived from their real-life names. This time, however, we are open to other approaches, such as letting them specify their own username or getting rid of usernames entirely. The specific web technology we will use (e.g. Drupal, Joomla, etc) is not really our concern right now -- I am more interested in how this can be approached in the abstract. Our database already includes the full member roster, so we can email many of them generated links to a page where they can create an account. (And internally we can require that these accounts be paired with a known member). Should we have them specify their own usernames, or are we fine letting them use their registered email address to log-in? Are there any paradigms for walled-in community portals that help address security issues if, for example, one of their email accounts is compromised? We don't anticipate attempted break-ins being much of a threat, because nothing about this community is high-profile, but we do want to address security concerns. In addition, we want to make the sign-up process as painless for the members as possible, especially given the fact that we can't just make sign-ups open to anyone. I'm interested to hear your thoughts and suggestions! Thanks!

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  • Managing User & Role Security with Oracle SQL Developer

    - by thatjeffsmith
    With the advent of SQL Developer v3.0, users have had access to some powerful database administration features. Version 3.1 introduced more powerful features such as an interface to Data Pump and RMAN. Today I want to talk about some very simple but frequently ran tasks that SQL Developer can assist with, like: identifying privs granted to users managing role privs assigning new roles and privs to users & roles Before getting started, you’ll need a connection to the database with the proper privileges. The common ROLE used to accomplish this is the ‘DBA‘ role. Curious as to what the DBA role is actually comprised of? Let’s find out! Open the DBA Console First make sure you’re connected to the database you want to manage security on with a privileged administrator account. Then open the View menu and select ‘DBA.’ Accessing the DBA panel ‘Create’ a Connection Click on the green ‘+’ button in the DBA panel. It will ask you to choose a previously defined SQL Developer connection. Defining a DBA connection in Oracle SQL Developer Once connected you will see a tree list of DBA features you can start interacting with. Expand the ‘Security’ Tree Node As you click on an object in the DBA panel, the ‘viewer’ will open on the right-hand-side, just like you are accustomed to seeing when clicking on a table or stored procedure. Accessing the DBA role If I’m a newly hired Oracle DBA, the first thing I might want to do is become very familiar with the DBA role. People will be asking you to grant them this role or a subset of its privileges. Once you see what the role can do, you will become VERY protective of it. My favorite 3-letter 4-letter word is ‘ANY’ and the DBA role is littered with privileges like this: ANY TABLE privs granted to DBA role So if this doesn’t freak you out, then maybe you should re-consider your career path. Or in other words, don’t be granting this role to ANYONE you don’t completely trust to take care of your database. If I’m just assigned a new database to manage, the first thing I might want to look at is just WHO has been assigned the DBA role. SQL Developer makes this easy to ascertain, just click on the ‘User Grantees’ panel. Who has the keys to your car? Making Changes to Roles and Users If you mouse-right-click on a user in the Tree, you can do individual tasks like grant a sys priv or expire an account. But, you can also use the ‘Edit User’ dialog to do a lot of work in one pass. As you click through options in these dialogs, it will build the ‘ALTER USER’ script in the SQL panel, which can then be executed or copied to the worksheet or to your .SQL file to be ran at your discretion. A Few Clicks vs a Lot of Typing These dialogs won’t make you a DBA, but if you’re pressed for time and you’re already in SQL Developer, they can sure help you make up for lost time in just a few clicks!

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  • Industry perspectives on managing content

    - by aahluwalia
    Earlier this week I was noodling over a topic for my first blog post. My intention for this blog is to bring a practitioner's perspective on ECM to the community; to share and collaborate on best practices and approaches that address today's business problems. Reviewing my past 14 years of experience with web technologies, I wondered what topic would serve as a good "conversation starter". During this time, I received a call from a friend who was seeking insights on how content management applies to specific industries. She approached me because she vaguely remembered that I had worked in the Health Insurance industry in the recent past. She wanted me to tell her about the specific business needs of this industry. She was in for quite a surprise as she found out that I had spent the better part of a decade managing content within the Health Insurance industry and I discovered a great topic for my first blog post! I offer some insights from Health Insurance and invite my fellow practitioners to share their insights from other industries. What does content management mean to these industries? What can solution providers be aware of when offering solutions to these industries? The United States health care system relies heavily on private health insurance, which is the primary source of coverage for approximately 58% Americans. In the late 19th century, "accident insurance" began to be available, which operated much like modern disability insurance. In the late 20th century, traditional disability insurance evolved into modern health insurance programs. The first thing a solution provider must be aware of about the Health Insurance industry is that it tends to be transaction intensive. They are the ones who manage and administer our health plans and process our claims when we visit our health care providers. It helps to keep in mind that they are in the business of delivering health insurance and not technology. You may find the mindset conservative in comparison to the IT industry, however, the Health Insurance industry has benefited and will continue to benefit from the efficiency that technology brings to traditionally paper-driven processes. We are all aware of the impact that Healthcare reform bill has had a significant impact on the Health Insurance industry. They are under a great deal of pressure to explore ways to reduce their administrative costs and increase operational efficiency. Overall, administrative costs of health insurance include the insurer's cost to administer the health plan, the costs borne by employers, health-care providers, governments and individual consumers. Inefficiencies plague health insurance, owing largely to the absence of standardized processes across the industry. To achieve this, industry leaders have come together to establish standards and invest in initiatives to help their healthcare provider partners transition to the next generation of healthcare technology. The move to online services and paperless explanation of benefits are some manifestations of technological advancements in health insurance. Several companies have adopted Toyota's LEAN methodology or Six Sigma principles to improve quality, reduce waste and excessive costs, thereby increasing the value of their plan offerings. A growing number of health insurance companies have transformed their business systems in the past decade alone and adopted some form of content management to reduce the costs involved in administering health plans. The key strategy has been to convert paper documents and forms into electronic formats, automate the content development process and securely distribute content to various audiences via diverse marketing channels, including web and mobile. Enterprise content management solutions can enable document capture of claim forms, manage digital assets, integrate with Enterprise Resource Planning (ERP) and Human Capital Management (HCM) solutions, build Business Process Management (BPM) processes, define retention and disposition instructions to comply with state and federal regulations and allow eBusiness and Marketing departments to develop and deliver web content to multiple websites, mobile devices and portals. Content can be shared securely within and outside the organization using Information Rights Management.  At the end of the day, solution providers who can translate strategic goals into solutions that maximize process automation, increase ease of use and minimize IT overhead are likely to be successful in today's health insurance environment.

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  • "Why We Chose Fusion CRM" by Vikas Bhambri, Managing Partner, The Athene Group

    - by Natalia Rachelson
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A guest post by Vikas Bhambri, Managing Partner, The Athene Group This year The Athene Group (www.theathenegroup.com) celebrated our tenth anniversary. The company has accomplished a lot in ten years overcoming a number of hurdles and challenges to have grown organically to a 150+ person global company with offices in the US, UK, and India and customers in the US, Canada, and Europe. Now more than ever with the current global landscape from an economic and competitive standpoint it was vital that we make some changes to remain successful for the next ten years. There were two key initiatives that we discussed internally that would enable us to successfully accomplish this – collaboration and the concept of “insight to action”. With our existing Oracle CRM On Demand platform we had components of this but not the full depth and breadth that we were looking for. When we started to discuss Fusion CRM we immediately saw several next generation tools that would embrace these two objectives. For a consulting and development organization the collaboration required between business development and consulting delivery is as important as the collaboration required during the projects between the project delivery and account management teams. The Activity Streams functionality in Fusion CRM immediately addressed the communication of key discussion topics and exchanges around our clients. Of course when we saw the Oracle Social Network (which is part of our Fusion CRM roadmap) we were blown away. The combination OSN and our CRM is going to make us more effective as we discuss and work cohesively on client engagements – ensuring mutual success for both Athene and our clients. When we looked at “insight to action” we saw that we had a great platform when folks were at their desks, unfortunately a lot of our business development and consulting folks are on the road. The Fusion Mobile Sales and Fusion Outlook Desktop provide information to our teams when they are on the go. So that they can provide real-time information and react to real-time information provided by their peers. We are in the early stages of our transformative experience with Fusion CRM but we believe the platform along with our people and processes are going to help us achieve our goals in the future.

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