Welcome
to the Capgemini Global Business Process Management (BPM) Report. This
report is an exploration of key trends in BPM as seen by CXOs across a
broad selection of sectors and geographies.
BPM is perhaps at a
tipping point - it’s certainly at an exciting stage in its evolution. As
both an engineer and an Operational Research practitioner in my early
career, and subsequently as a consultant, I have seen BPM through its
development over the last 26 years. BPM has its roots in management
practices such as Total Quality Management, Business Process
Reengineering & Model Based Development; but the advent of the new
generation of sophisticated modelling and process execution technologies
has greatly enhanced BPM’s power to truly transform businesses. This
has created one of the most rapidly growing and attractive market
sectors for both services and technology. We see BPM as a critical
management discipline that when executed against clear, cross
organizational business objectives, can deliver exceptional value to
that organization.
However, we also see that the potential for BPM
is not well understood. Our decision to conduct this global survey
stemmed from discussions with our clients. We sought to gain a better
impression of their understanding of BPM, how they measure its value,
and how far it is prioritized within their Business and Technology
Transformation efforts. This research confirms our belief that BPM needs
to be a jointly owned Business and IT discipline. It also demonstrates
that it is starting to gain significant traction in the market and
investments are starting to pay dividends to the early adopters. At
Capgemini we are being asked by our clients to help them simplify and
improve their business models and the technology that supports them and
we are already seeing BPM become an integral and key part of this
proposition. Business Process Management is becoming ever more relevant
to both large and small organizations in the current economic climate.
At a time when many different market sectors are facing slow revenue
growth, customer churn and increased pressures on costs, BPM becomes a
critical weapon in the battle for efficiency and effectiveness in
processes.
Furthermore, in a challenging and changing business
environment that is characterized by uncertainty, it allows
organizations to adapt, be more agile and fleet of foot. Capgemini is
seeing strong demand for BPM services in markets such as the USA, the
UK, the Netherlands and France; and there are clear signs of increased
interest in other geographies such as, Germany, Sweden, Spain, Italy and
Australia. In sector terms, the financial services industry has led the
way in BPM adoption over the recent past, driven by increased focus on
customer- centricity and regulatory compliance. Other sectors, public
sector, utilities, telco, retail and manufacturing are now not only
catching up, but are starting o use BPM in new ways to create new
business models to serve customers and outsmart the competition. The
research findings also show however that this is a complex landscape,
and we are not seeing adoption of BPM in a clear and consistent way.
This report also looks at some of the barriers to adoption, with
organizational silos being a major obstacle. Waters are further muddied
by fragmented budgets, lack of clear governance and ownership and
internal politics.
The objective of our investment in this
research project was to shed some light on these elements with a view to
assisting organizations to create strategies that avoid or at least
mitigate some of these barriers to success. Management of change in such
endea vours is a key part in enabling the appropriate alignment of
business and technology to support their transformation efforts. I hope
that you find this report of benefit in the further adoption of Business
Process Management. Get the full report here.
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