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• The challenge of giving a positive No

  - by MarkPearl

  I find it ironic that the more I am involved in the software industry, the more apparent it becomes that soft skills are just as if not more important than the technical abilities of a developer. One of the biggest challenges I have faced in my career is in managing client expectations to what one can deliver and being able to work with multiple clients. If I look at where things commonly go pear shaped, one area features a lot is where I should have said "No" to a request, but because of the way the request was made I ended up saying yes. Time and time again this has caused immense pain. Thus, when I saw on Amazon that they had a book titled "The power of a positive no" by William Ury I had to buy it and read it. In William's book he explains an approach to saying No that while extremely simple does change the way a No is presented. In essence he talks of a pattern the Yes! > No > Yes? Pattern. 1. Yes! -> positively and concretely describing your core interests and values 2. No. -> explicitly link your no to this YES! 3. Yes? -> suggest another positive outcome or agreement to the other person Let me explain how I understood it. If you are working on a really important project and someone asks you to do add a quick feature to another project, your Yes! would be to the more important project, which would mean a No to the quick feature, and an option for your Yes? may be an alternative time when you can look at it.. An example of an appropriate response would be... It is really important that I keep to the commitment that I made to this customer to finish his project on time so I cannot work on your feature right now but I am available to help you in a weeks time. William then goes on to explain the type of behaviour a person may display when the no is received. He illustrates this with a diagram called the curve of acceptance. William points out that if you are aware of the type of behaviour you can expect it empowers you to stay true to your no. Personally I think reading and having an understanding of the “soft” side of things like saying no is invaluable to a developer.

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• Chargeback and showback...both a 'throw back'

  - by llaszews

  Been getting asked again by customers and partners about chargeback and showback in the cloud so thought I would blog on my response to this question. Charge Back background, information and industry analysis: Cloud computing is all about shared resources. These shared resources are computer servers (including memory and CPU), network devices, hard disk storage, database servers, application servers, cooling, floor space, electricity and more. These resources are shared by departments within a company, or by a number of companies, when resources are hosted in the public or hybrid cloud. Currently, hosting providers that run other companies on their cloud platforms do not have an accurate way to measure the shared computing resources used by a specific user let alone used by a specific customer. Additionally, companies running their own cloud data centers, for private or hybrid clouds, have no way of measure and charging back the departments in the company that are using these shared cloud resources. In both cases, the lack of determine shared resource costs and to charge them back to the company, department or user that is using this resources is limited a clear measure of business benefit and impacting company’s ability to measure the Return on Investment (ROI). An IT chargeback system is an accounting strategy that applies the costs of IT services, hardware or software to the business unit in which they are used. This system contrasts with traditional IT accounting models in which a centralized department bears all of the IT costs in an organization and those costs are treated simply as corporate overhead. Showback involves showing the IT costs to a department or customer but not actually charging them for their IT usage. Showback is a gradual method of introducing chargeback into an enterprise. Most companies implement a show back mechanism before a full chargeback system is put in place. Oracle chargeback product: Oracle Enterprise Manager provides tools for defining detailed Chargeback plans spanning different metrics collected for each type of resources as well as defining Cost Centers for grouping costs across multiple developers. Chargeback plans can use not only usage based costs, but also configuration based costs (e.g. version of the platform) or fixed costs (e.g. flat-rate management fee). Chargeback has rich out of the box reports. Trending reports show how charge and resource consumption varies over time, while Summary reports show the breakdown of charges or usage by different dimensions such as Cost Center or Target Type. These reports help consumers in understanding how their charges relate to their consumption and also assist the IT department with budgeting and planning activities. With BI Publisher, the reports can be made available in a variety of formats such as PDF, HTML, Word, Excel or PowerPoint.

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• Using machine learning to aim mirrors in a solar array?

  - by Buttons840

  I've been thinking about solar collectors where several independent mirrors to focus the light on a solar collector, similar to the following design from Energy Innovations. Because there will be flaws in the assembly of this solar array, I am proceeding with the following assumptions (or lack thereof): The software knows the "position" of each mirror, but doesn't know how this position relates to the real world or to other mirrors. This will account for poor mirror calibration or other environmental factors which may effect one mirror but not the others. If a mirror moves 10 units in one direction, and then 10 units in the opposite direction, it will end up where it originally started. I would like to use machine learning to position the mirrors correctly and focus the light on the collector. I expect I would approach this as an optimization problem, optimizing the mirror positions to maximize the heat inside the collector and the power output. The problem is finding a small target in a noisy high-dimensional space (considering each mirror has 2 axis of rotation). Some of the problems I anticipate are: cloudy days, even if you stumble upon the perfect mirror alignment, it might be cloudy at the time noisy sensor data the sun is a moving target, it moves along a path, and follows a different path every day - although you could calculate the exact position of the sun at any time, you wouldn't know how that position relates to your mirrors My question isn't about the solar array, but possible machine learning techniques that would help in this "small target in a noisy high dimensional-space" problem. I mentioned the solar array because it was the catalyst for this question and a good example. What machine learning techniques can find such a small target in a noisy high-dimensional space? EDIT: A few additional thoughts: Yes, you can calculate the suns position in the real world, but you don't know how the mirrors position is related to the real world (unless you've learned it somehow). You might know the suns azimuth is 220 degrees, and the suns elevation is 60 degrees, and you might know a mirror is at position (-20, 42); now tell me, is that mirror correctly aligned with the sun? You don't know. Lets assume you have some very sophisticated heat measurements, and you know "with this heat level, there must be 2 mirrors correctly aligned". Now the question is, which two mirrors (out of 25 or more) are correctly aligned? One solution I considered was to approximate the correct "alignment function" using a neural network which would take the suns azimuth and elevation as input and output a large array with 2 values for each mirror which correspond to the 2 axis of each mirror. I'm not sure what the best training method is though.

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• RPi and Java Embedded GPIO: Sensor Connections for Java Enabled Interface

  - by hinkmond

  Now we're ready to connect the hardware needed to make a static electricity sensor for the Raspberry Pi and use Java code to access it through a GPIO port. First, very carefully bend the NTE312 (or MPF-102) transistor "gate" pin (see the diagram on the back of the package or refer to the pin diagram on the Web). You can see it in the inset photo on the bottom left corner. I bent the leftmost pin of the NTE312 transistor as I held the flat part toward me. That is going to be your antenna. So, connect one of the jumper wires to the bent pin. I used the dark green jumper wire (looks almost black; coiled at the bottom) in the photo. Then push the other 2 pins of the transistor into your breadboard. Connect one of the pins to Pin # 1 (3.3V) on the GPIO header of your RPi. See the diagram if you need to glance back at it. In the photo, that's the orange jumper wire. And connect the final unconnected transistor pin to Pin # 22 (GPIO25) on the RPi header. That's the blue jumper wire in my photo. For reference, connect the LED anode (long pin on a common anode LED/short pin on a common cathode LED, check your LED pin diagram) to the same breadboard hole that is connecting to Pin # 22 (same row of holes where the blue wire is connected), and connect the other pin of the LED to GROUND (row of holes that connect to the black wire in the photo). Test by blowing up a balloon, rubbing it on your hair (or your co-worker's hair, if you are hair-challenged) to statically charge it, and bringing it near your antenna (green wire in the photo). The LED should light up when it's near and go off when you pull it away. If you need more static charge, find a co-worker with really long hair, or rub the balloon on a piece of silk (which is just as good but not as fun). Next blog post is where we do some Java coding to access this sensor on your RPi. Finally, back to software! Ha! Hinkmond

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• Oracle Tutor: *** CAUTION to Word .docx Users ***

  - by [email protected]

  Microsoft released a security update KB969604 for Office 2007 (around June 2009) This update causes document variables within Word docx files to be scrambled. This update might still be pushed out via Office 2007 updates DO NOT save files as docx using MS OFFICE 2007 until you apply the MS hotfix # 970942 available here If you are using Windows XP with Office 2003 or Office 2000 and have installed an older Office 2007 compatibility pack, documents saved as docx may also cause the scrambled document variables. Installing the 2007 compatibility pack published on 1/6/2010 (version 4) will prevent the document variables from becoming corrupt. Those on Windows 2000 may not be able to install the latest compatibility pack, or the compatibility pack may not function properly. This situation will hopefully be rectified in the coming months. What is a document variable? Document variables store data inside the document, invisible to the user. The Tutor software uses them when converting the document to HTML and when creating the flowchart, just to name a couple of uses. How will you know if a document's variables are scrambled? The difficulty in diagnosing the issue is that the symptoms can take myriad forms. There isn't a single error message or a single feature that one can point to and say, "test for the problem by doing this." The best clue about the error is seeing any kind of string in an error message that has garbage characters, question marks, xml code snippets, or just nonsense. Such as "Language ?????????????xlr;lwlerkjl could not be found." It is also possible to see the corrupted data in the footers of the Word docs. And, just because the footers look correct does not mean that the document variables are not corrupted. The corruption problem does not occur in every document variable in the document, just some of them. Often it is less than a quarter of them. What is the difference between docx files and doc files? Office 2007 uses Office Open XML formats with .docx and .docm filename extensions. - Docx is an Office Open XML word document. - Docm is a macro enabled Office Open XML document. This means the file structure behind the scenes is quite different from the binary file formats used prior to Office 2007 such as .doc, .dot, .xls, and .ppt. Solution Summary: For Windows XP and Word 2007: Install the hotfix, or save files as *.doc For Windows XP and Word 2000 and 2003: Install the latest compatibility pack or save files as *.doc For Windows 2000 with Word 2000 or 2003, do not use any compatibility pack, save files as *.doc Emily Chorba Principle Product Manager for Oracle Tutor

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• Move Data into the grid for scalable, predictable response times

  - by JuergenKress

  CloudTran is pleased to introduce the availability of the CloudTran Transaction and Persistence Manager for creating scalable, reliable data services on the Oracle Coherence In-Memory Data Grid (IMDG). Use of IMDG architectures has been key to handling today’s web-scale loads because it eliminates database latency by storing important and frequently access data in memory instead of on disk. The CloudTran product lets developers easily use an IMDG for full ACID-compliant transactions without having to be concerned about the location or spread of data. The system has its own implementation of fast, scalable distributed transactions that does NOT depend on XA protocols but still guarantees all ACID properties. Plus, CloudTran asynchronously replicates data going into the IMDG to back-end datastores and back-up data centers, again ensuring ACID properties. CloudTran can be accessed through Java Persistence API (JPA via TopLink Grid) and now, through a new Low-Level API, or LLAPI. This is ideal for use in SOA applications that need data reliability, high availability, performance, and scalability. It is still in its limited beta release, the LLAPI gives developers the ability to use standard put/remove logic available in Coherence and then wrap logic with simple Spring annotations or XML+AspectJ to start transactions. An important feature of LLAPI is the ability to join transactions. This is a common outcome for SOA applications that need to reduce network traffic by aggregating data into single cache entries and then doing SOA service processing in the node holding the data. This results in the need to orchestrate transaction processing across multiple service calls. CloudTran has the capability to handle these “multi-client” transactions at speed with no loss in ACID properties. Developing software around an IMDG like Oracle Coherence is an important choice for today’s web-scale applications and services. But this introduces new architectural considerations to maintain scalability in light of increased network loads and data movement. Without using CloudTran, developers are faced with an incredibly difficult task to ensure data reliability, availability, performance, and scalability when working with an IMDG. Working with highly distributed data that is entirely volatile while stored in memory presents numerous edge cases where failures can result in data loss. The CloudTran product takes care of all of this, leaving developers with the confidence and peace of mind that all data is processed correctly. For those interested in evaluating the CloudTran product and IMDGs, take a look at this link for more information: http://www.CloudTran.com/downloadAPI.ph , or send your questions to [email protected]. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: CloudTran,data grid,M,SOA Community,Oracle SOA,Oracle BPM,BPM,Community,OPN,Jürgen Kress

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• Play a Webpage Display Prank in Google Chrome

  - by Asian Angel

  Are you looking for a fun but innocent prank to play on someone who loves using Google Chrome? If so then you may want to have a closer look at the Upside Down extension for Chrome. Before Here is our example webpage before starting the prank…looking all “normal like”. Upside Down in Action As soon as the extension has been installed you are ready to go. If you had a webpage open before installing the extension you will only need to refresh the page. As soon as the page has been refreshed or a new one is opened everything is going to look messed up very quickly. With the default setting there are five different “looks” available. To cycle through the five “looks” use the “Windows Key + Semicolon” or “Command + Semicolon” to toggle through them. On the sixth toggle the webpage will revert to normal (toggling afterwards starts the whole process again). Here are the five “looks” available…         Options There are options available for the extension where you can focus on just a specific effect or a group of effects. You can also enable a “Grayscale Effect” and even set a delay timer (a definite “evil touch”)! Think of the fun and surprised looks that await… Conclusion If you have been looking for a fun and unexpected prank for your favorite Google Chrome fan then this just might be what you have been looking for. Get ready to sit back and watch the fun. Links Download the Upside Down extension (Google Chrome Extensions) Similar Articles Productive Geek Tips Take Screenshots of Any Webpage in Google ChromeHow to Make Google Chrome Your Default BrowserSubscribe to RSS Feeds in Chrome with a Single ClickActivate the Redesigned New-Tab Interface in Google ChromeFriday Fun: Play MineSweeper in Google Chrome TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 If Web Browsers Were Modes of Transportation Google Translate (for animals) Out of 100 Tweeters Roadkill’s Scan Port scans for open ports Out of band Security Update for Internet Explorer 7 Cool Looking Screensavers for Windows

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• viable part-time career in IT/programming?

  - by Rider

  Hi, I'd like to ask for some career advice from you people. Is there a viable job/career that can be done in programming/IT for the long term? Right now, I am thinking about website (PHP?) developer path. My background: I have a degree in computer science and have been a programmer/system analyst for almost 10 years. Lately I took a big break from programming and studied for a B.arch. degree (yes architecture), only to discover that architecture offers zero (0) jobs where I'm from, for 3 years already (and no, I am not going to move and the grass in not greener in other places). I have never been particularly interested in programming, in fact I was bored by it. But I was always quite good at both programming and system analysis, and very valued by practically all my employers. On the other hand, I have never been valued or offered a good job in any other field (although I can do many things, like design, architecture, translations, documentation, teaching, etc etc.) I guess the human component has been always more important for me in programming jobs - I value all the good people I worked with, but not projects. However, I have about zero skills or desire to be a project manager. I also have close to zero skills for selling myself. I like it best when I can do "my thing", have my niche, have an ownership of some project. Right now my career perspective is to do part time programming and to part time teach yoga. I have already started the yoga teaching part. Do you think that part time programming is viable? And what niche works best for that? I have considered web development, QA, or software development in a company like I did before. However, my fear is that when you do programming part-time, you get the most boring coding work, only to see your colleagues move to more interesting projects and up their respective career ladders. I also fear that part-timers are not especially needed either. And, since I don't share much enthusiasm at programming, I'd rather not be around young programmers boiling with geeky enthusiasm about coding, but rather QA mindset with people from different backgrounds and life paths might work better for me. Thanks for any advice, --Rider

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• CMS vs Admin Panel?

  - by Bob

  Okay, so this probably seems like an unusual, more grammar related question, but I was unsure of what to call it. If you use a software such as vBulletin or MyBB or even Blogger and you're the administrator (or other, lesser position such as moderator) of the forum, or publisher/author of the blog, you generally have access to something of an "admin panel". For example, vBulletin's admin panel looks like this and Blogger's admin panel looks something like this. While they both look different and do different things, the goal is fundamentally the same: to provide the user with a method for adding, modifying, or deleting content... to let them control and administrate their forum or blog. Also, they're both made specifically by the company for use in a specific product. Now, there's also options like Drupal. It seems to offer quite a bit more and be quite a bit more generalized. How does something like this work? If you were freelancing, would you deploy a website with Drupal, or would it be something the client might already have installed on their own server? I've never really used Drupal, only heard about it, so please let me know. Also, there seems to be other options like cPanel, a sort of global CMS that allows you to administrate over your entire website. How do those work in comparison to Drupal, or the administrative panels with vBulletin? They seem to serve related, but different purposes. Basically, what is the norm? If I'm developing a web application for a group that needs to be able to edit their website without the need to go into the code or the database (or rather, wants to act in a graphical, easy-to-use content-management/admin panel), would it also be necessary to write my own miniature admin panel? Or would I be able to send them off knowing that they have cPanel? Or could something like Drupal fill this void? Again, I'm a little new to web development, and I'm working on planning out my first, real, large website. So I need a little advice on the standards and expectations for web development - security and coding practices aside, what should I be looking for as far as usability and administration for the client (who will be running the site once I'm done creating the website)? Any extra tips would also be appreciated! Oh, and just a little bit: I'm writing the website using Ruby on the Sinatra framework (both Ruby and Sinatra are things I'm fairly comfortable with) and I'm not being paid to make the website (and I will also be a user, and one of the three administrators of the website) - it's being built for a club I'm in.

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• What are the arguments against parsing the Cthulhu way?

  - by smarmy53

  I have been assigned the task of implementing a Domain Specific Language for a tool that may become quite important for the company. The language is simple but not trivial, it already allows nested loops, string concatenation, etc. and it is practically sure that other constructs will be added as the project advances. I know by experience that writing a lexer/parser by hand -unless the grammar is trivial- is a time consuming and error prone process. So I was left with two options: a parser generator à la yacc or a combinator library like Parsec. The former was good as well but I picked the latter for various reasons, and implemented the solution in a functional language. The result is pretty spectacular to my eyes, the code is very concise, elegant and readable/fluent. I concede it may look a bit weird if you never programmed in anything other than java/c#, but then this would be true of anything not written in java/c#. At some point however, I've been literally attacked by a co-worker. After a quick glance at my screen he declared that the code is uncomprehensible and that I should not reinvent parsing but just use a stack and String.Split like everybody does. He made a lot of noise, and I could not convince him, partially because I've been taken by surprise and had no clear explanation, partially because his opinion was immutable (no pun intended). I even offered to explain him the language, but to no avail. I'm positive the discussion is going to re-surface in front of management, so I'm preparing some solid arguments. These are the first few reasons that come to my mind to avoid a String.Split-based solution: you need lot of ifs to handle special cases and things quickly spiral out of control lots of hardcoded array indexes makes maintenance painful extremely difficult to handle things like a function call as a method argument (ex. add( (add a, b), c) very difficult to provide meaningful error messages in case of syntax errors (very likely to happen) I'm all for simplicity, clarity and avoiding unnecessary smart-cryptic stuff, but I also believe it's a mistake to dumb down every part of the codebase so that even a burger flipper can understand it. It's the same argument I hear for not using interfaces, not adopting separation of concerns, copying-pasting code around, etc. A minimum of technical competence and willingness to learn is required to work on a software project after all. (I won't use this argument as it will probably sound offensive, and starting a war is not going to help anybody) What are your favorite arguments against parsing the Cthulhu way?* *of course if you can convince me he's right I'll be perfectly happy as well

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• What do you think of the EntLib 5.0 configuration tool?

  Hello again! Its been a while, I know. Ive been busy over the last few months with several projects, some of them software related, and one of them human my son Jesse was born on 26 February 2010. Fun times! Meanwhile, back in Redmond, the p&p team has been busy working on Enterprise Library 5.0 see Grigoris announcement for details on the beta. Theres a ton of new stuff in this release, but theres one big new feature that hasnt received a lot of attention that Im keen to hear your perspectives on. The change is the biggest overhaul to the configuration tool since Enterprise Library was launched. If you havent yet grabbed the EntLib 5.0 beta, heres a before and after shot of the config tool: Enterprise Library 4.1 config tool Enterprise Library 5.0 (beta 1) config tool The tool has been rebuilt from the ground up in response to some feedback and usability studies from the previous version of the tool. But is this a step in the right direction? Id love to hear what you think. If youve downloaded EntLib 5.0 and tried out the tool, please share your thoughts on: First impressions. Is the tool easy to understand? Easy to find what youre looking for? Easy to read existing configuration? Pretty? Ease of use for real life tasks. Rather than make up your own tasks, here are a few sample scenarios you might want to try: Configure the data access block with a SQL Server connection called Audit that points to a database called Audit on a server called DB Configure the logging block so that any log entries in the Audit category are written to both the Event Log and the Audit database (see above) Configure the validation block with a ruleset called Email Address that uses an appropriate regular expression for e-mail addresses Configure the policy injection block such that any calls to classes in the MyCompany.Security namespace are logged before and after the call using the Audit category (see above) Comparison with the old config tool. What do you like better in the new tool? What did you like better in the old tool? How do you rate your level of expertise using the old tool? Keep in mind that I no longer work in the p&p team, so I cant say how any of this feedback will be used (although Im sure the team is listening!). However since Ive invested so much time in Enterprise Library, both in leading the team and using the product on real projects Im very interested to hear what you all think of the tools new direction.Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Antenna Aligner Part 5: Devil is in the detail

  - by Chris George

  "The first 90% of a project takes 90% of the time and the last 10% takes the another 200%"  (excerpt from onista) Now that I have a working app (more or less), it's time to make it pretty and slick. I can't stress enough how useful it is to get other people using your software, and my simple app is no exception. I handed my iPhone to a couple of my colleagues at Red Gate and asked them to use it and give me feedback. Immediately it became apparent that the delay between the list page being shown and the list being drawn was too long, and everyone who tried the app clicked on the "Recalculate" button before it had finished. Similarly, selecting a transmitter heralded a delay before the compass page appeared with similar consequences. All users expected there to be some sort of feedback/spinny etc. to show them it is actually doing something. In a similar vein although for opposite reasons, clicking the Recalculate button did indeed recalculate the available transmitters and redraw them, but it did this too fast! One or two users commented that they didn't know if it had done anything. All of these issues resulted in similar solutions; implement a waiting spinny. Thankfully, jquery mobile has one built in, primarily used for ajax operations. Not wishing to bore you with the many many iterations I went through trying to get this to work, I'll just give you my solution! (Seriously, I was working on this most evenings for at least a week!) The final solution for the recalculate problem came in the form of the code below. $(document).on("click", ".show-page-loading-msg", function () {            var $this = $(this),                theme = $this.jqmData("theme") ||                        $.mobile.loadingMessageTheme;            $.mobile.showPageLoadingMsg(theme, "recalculating", false);            setTimeout(function ()                           { $.mobile.hidePageLoadingMsg(); }, 2000);            getLocationData();        })        .on("click", ".hide-page-loading-msg", function () {              $.mobile.hidePageLoadingMsg();        }); The spinny is activated by setting the class of a button (for example) to the 'show-page-loading-msg' class. Recalculate This means the code above is fired, calling the showPageLoadingMsg on the document.mobile object. Then, after a 2 second timeout, it calls the hidePageLoadingMsg() function. Supposedly, it should show "recalculating" underneath the spinny, but I've not got that to work. I'm wondering if there is a problem with the jquery mobile implementation. Anyway, it doesn't really matter, it's the principle I'm after, and I now have spinnys!

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• Detect, Analyze, Act – Fast!

  - by Ajay Khanna

  In fast changing business environment, it becomes crucial to identify business opportunities and business issues as soon as possible. If identified at the right time, business managers can address issues before they escalate to serious problems and can take advantage of the new opportunities before the competition does. Moreover, they have to be efficient to do this at the right cost. Success depends on how responsive organization is to emerging events and changing environment. These events can be customer issues, competition moves, changes in regulations, or changes in company policies. In order to be responsive in such situations, organizations need to first identify and track these situations. They can do that via business activity monitoring (BAM) and complex event processing (CEP). A unified monitoring dashboard helps put together a comprehensive picture of the situation in hand and provides deep insight to take proper actions. With CEP, businesses can connect all the relevant events, detect event patterns and take immediate actions using Business Process Management system.   So to be responsive we need: Real-Time Visibility with Business Activity Monitoring You can use BAM technology to monitor progress, track performance, meet service-level agreements (SLAs), manage exceptions, and issue alerts to an employee or application when a process is not functioning properly—all in real time. A unified monitoring dashboard helps you maintain a complete picture of each situation so you can take action effectively. BAM works hand in hand with BPM software to discover the significant activities that drive business success.   Real-Time Sense and Respond An event-driven BPM solution enables each step in a business process to be informed not only by the previous step, but also by any other step, data, and pattern of behavior deemed relevant to that step. This gives the company the ability to “sense and respond.” You can describe interesting event patterns and event correlations and monitor the business in real-time. Whenever a pre-defined pattern emerges you can take actions like raising alerts, notifications, or kicking off another business process. This synergy possible by integrating activity monitoring, event processing, and BPM makes it possible for managers to keep a finger on the pulse of their business. Business managers can now respond to customers faster, respond to competition faster, reduce fraud and do more cross-selling. Read more about being responsive in the whitepaper “The Instantly Responsive Enterprise: Integrating BPM and Complex Event Processing” in BPM Resource Kit.

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• Microsoft Virtual Academy

  Carpe Diem It's been since a while that I could write an article for this blog but alas, I was (and still am) very busy with customer's work. Which is actually good. So, what is this article going to tell you? Well, in general, just what I already tweeted, that life is constant process of learning - especially as software craftsman. Due to an upcoming new customer project in ASP.NET I had to seize the opportunity to get my head deeper into latest available technologies, like Windows Azure and SQL Azure. I know... cloud computing and so on is not a recent development and already available since quite a while but I never any means to get myself into this since roughly two weeks ago. Microsoft Virtual Academy I can't remember exactly what guided me towards the Microsoft Virtual Academy (MVA), oh wait... Yes, it was a posting on Facebook from an old CLIP community friend. He posted a shortened URL with #MVA tag that caught my attention. Thanks for that Thomas Kuberek. After the usual sign in or registration via Live ID I was a little bit surprised that Mauritius is not an available country option... Quick mail exchange with the MVA Decan, and yeah, apologies for the missing entry. So, currently I'm learning about Microsoft products and services, and collecting points under "Not Listed Country" until Mauritius is going to be added. Hopefully soon, as MVA honors your effort with different knowledge ranks that are compared to other students with public profiles. I think it's a nice move to add some game and competition factor into the learning game. The tracks and their different modules are mainly references to publicly available material online, namely on either MSDN, TechNet, Channel9, or other Microsoft based sites. The course material therefore also varies in different media and formats, ranging from simple online articles over downloadable documents (.docx or .pdf) to Silverlight / Windows Media streams with download options. Self-assessment and students ranking Each module in a track can be finished by taking part in a self-assessment. Up to now, the assessment I did (and passed) were limited to 10 minutes available time, and consisted of six to seven questions on the module training material. Nothing too serious but it gives you a glimpse idea how Microsoft certification exams are structured. Conclusion Nothing really new but nicely gathered, assembled and presented to the MVA students. At the moment, I wouldn't dare to compare the richness and quality of those courses with professional training offers, like Pluralsight .NET Training, LearnDevNow, VTC, etc. at all, but I think that MVA has potential. Give it a try, and let me know about your opinions.

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• How To Completely Disable Subtitles in VLC

  - by The Geek

  If you watch a lot of videos using VLC, you might have noticed that it enables subtitles by default if they are there, which can be pretty annoying at times. Here’s the quick tip to disable them entirely. Of course, you can always turn them back on if you want on an individual video basis. Disable Subtitles Head into the VLC preferences, and then click the All button at the bottom of the screen. On the left-hand side, choose Video –> Subtitles/OSD, and then uncheck the boxes for “Autodetect subtitle files”, Enable sub-pictures, and On Screen Display. That should do it, unless the subtitles are forced in the video for some reason. Note: Certain video formats like MKV can sometimes have subtitles enabled even though there isn’t a separate subtitles file. This is why you need to remove “Enable sub-pictures” as well, which totally disables the on-screen text. You can choose to only uncheck the autodetecting of subtitles instead if you’d prefer. And of course, you can simply right-click on the video, head to Video –> Subtitles Track and then choose the subtitles if you still wanted them. Note: this only works if the “enable sub-pictures” option is still enabled. And thus ends the tale of disabling those fracking subtitles. Starbuck approves. Similar Articles Productive Geek Tips You Really Want to Completely Disable Tabs in Firefox?Disable ProFTP on CentOSDisable Notification Balloons in XPHow To (Really) Completely Disable UAC on Windows 7Disable User Account Control (UAC) the Easy Way on Win 7 or Vista TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Quickly Schedule Meetings With NeedtoMeet Share Flickr Photos On Facebook Automatically Are You Blocked On Gtalk? Find out Discover Latest Android Apps On AppBrain The Ultimate Guide For YouTube Lovers Will it Blend? iPad Edition

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• Additional new material WebLogic Community

  - by JuergenKress

  Oracle Cloud Application Foundation 12c Helps Customers Deliver Next-Generation Applications on a Mission-Critical Cloud Platform In a recent online event, Oracle and industry speakers introduced Oracle Cloud Application Foundation 12c, including Oracle WebLogic 12.1.2 and Oracle Coherence 12.1.2.  Read More Team Spotlight: Mike Lehmann, Vice President of Product Management Meet the team behind Oracle Fusion Middleware. In this edition, we speak to Mike Lehmann, Oracle’s vice president of product management for Oracle Cloud Application Foundation, Oracle WebLogic Server, Oracle Coherence, Java Cloud Services, and Java Platform, Enterprise Edition. Read More New and Free: Learn Oracle Application Development Framework Mobile Online at Your Convenience Are you ready to go mobile? Check out this new tutorial from Oracle’s ADF Academy - Developing Applications with Oracle Application Development Framework Mobile. New: Oracle JDeveloper 12c and Oracle Application Development Framework 12c Announcing Oracle JDeveloper 12c and Oracle Application Development Framework 12c. New capabilities include HTML5, better Maven support, Git support, new Oracle ADF Faces components, improved REST support, Enterprise JavaBeans/Java Persistence API, and the latest support for Oracle WebLogic Server 12.1.2. Get more details and download. New: Oracle Enterprise Pack for Eclipse 12c The best Eclipse-based tools for Oracle WebLogic and Oracle Coherence continue to get better. Check out the latest Oracle WebLogic and Oracle Coherence support, improved Oracle Application Development Framework support, Maven, and more. Register: Oracle WebLogic Devcast Series Join us for the upcoming Oracle WebLogic Devcast webcast. Oracle GlassFish Server 3.1.2 and 2.1.1 updates  & An Overview of JSON-P & Comprehensive Free Java EE 6 Video Tutorial! Java ME Embedded 3.3 and Java ME Software Development Kit (SDK) 3.3 Now Available - Optimized for microcontrollers and other resource-constrained devices, this release reduces "core plumbing" for an app, and includes more information about memory and network usage critical for low-power apps. JDK 8 Early Access Releases now available JDK 8 Early Access Developer Documentation - Get the latest documentation changes to the Java Developer Guides and the Java Tutorials - Blog NetBeans IDE 7.4 Beta - This release extends HTML5 features to Java EE and PHP application development, introduces new support for Hybrid HTML5 development on Android and iOS platforms, and preview support for JDK 8. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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• My Graduate Experience at Oracle by Mayuri Khinvasara

  - by david.talamelli

  My experience at Oracle. I still vividly remember the day, when my name was announced in the campus hiring list of Oracle at my college. I was proud of myself but at the same time, I was getting goose bumps!!! A new world had arrived before me and the anxiousness of whether I could survive it or not had gripped me. Nervous about moving into an unknown city, I came to visit Hyderabad with my father. One look at the Oracle Campus and I felt some kind of magnetism pulling me towards it. And then, I joined Oracle in June 2009, with a lot of apprehensions in my mind. The HR Rep made us really comfortable in the first week itself. I met so many new people, managers, HR folks and most importantly 20 other Campus Hires like me. Then we had our team bonding sessions, team parties etc. I didn’t realize when the transition from campus to corporate happened. And I had started loving it. The confidence the HR Reps gave us and the bonding our managers imbibed in us, made us all ready for the new life ahead. Then started the rigorous training sessions, the excitement about our new work, new cubicles, new desktops, our first business cards, our first conference call and so on. I made new friends which were now my extended family, the freedom and courage of living alone. I was enjoying all that. As I was getting totally immersed into my regular work schedule I started getting to know the innumerable Oracle products, their functionalities, implementations and realizing the brand that Oracle is. Work pressure started increasing and so did the challenges to understand and deliver. I Didn’t realize how days and soon months passed by. Then came a golden chance to visit the Oracle Headquarters in US for 45 days training in November 2009. Once again, the excitement was enormous about the counter team-mates in HQ, the trainings ahead, the US work culture and my stay there. I felt so privileged for the company I was working. Boarding an international flight for the first time and visiting famous US cities which I had just seen in movies, was now a reality. It was a totally amazing experience. Work pressure kept me really busy, with learning new things every day, the immense satisfaction of delivering something, the nightmares of debugging a mistake, only to realize how silly it was.  I was enjoying the process. Soon a year passed by. I had transformed into this corporate software professional, I couldn’t believe I could be. Today, I complete 1 year and 8 months at Oracle and continue to look forward to the enriching experience I will have here. Truly one of the Top Companies in the World. Mayuri Khinvasara

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• Configuring the iPlanet as web tier for Oracle WebCenter Content (UCM)

  - by Adao Junior

  If you are looking for configure the iPlanet as Web server/proxy to use with the Oracle WebCenter Content, you probably won’t found an specific documentation for that or will found some old complex notes related to the old 10gR3. This post will help you out with few simple steps. That’s the diagram of the test scenario, considering that you will deploy in production in an cluster environment. First you need the software, for our scenario you will need: - Oracle iPlanet Web Server 7.0.15+ (Installed) - Oracle WebCenter Content 11gR1 PS5 (Installed) - Oracle WebLogic Web Server Plugins 11g (1.1) - Supported JDK (Using Oracle Java JDK 7u4 for the test) - Certified Client OS - Certified Server OS (Using Oracle Solaris 11 for the test) - Certified Database (Using Oracle Database 11.2.0.3 for the test) Then the configuration: - Download the latest plugin: http://www.oracle.com/technetwork/middleware/ias/downloads/wls-plugins-096117.html - Extract the WLSPlugin11g-iPlanet7.0 in some folder, like <iPlanet_Home>/plugins/wls11 - Include the plugin reference to the magnus.conf: If Unix (Solaris or Linux), include the line: Init fn="load-modules" shlib="/apps/oracle/WebServer7/plugins/wls11/lib/mod_wl.so" If Windows, Include the line:        Init fn="load-modules" shlib="D:\\oracle\\WebServer7\\plugins\\wls11\\lib\\mod_wl.dll" - Include the proxy reference to the obj.conf of each instance: <Object name="weblogic" ppath="*/cs/*"> Service fn="wl-proxy" WebLogicCluster="wcc-node1:16201,wcc-node2:16202, wcc-node3:16203" </Object>   <Object name="weblogic" ppath="*/_dav/*"> Service fn="wl-proxy" WebLogicCluster="wcc-node1:16201,wcc-node2:16202, wcc-node3:16203" </Object>   <Object name="weblogic" ppath="*/_ocsh/*"> Service fn="wl-proxy" WebLogicCluster="wcc-node1:16201,wcc-node2:16202, wcc-node3:16203" </Object>   <Object name="weblogic" ppath="*/adfAuthentication/*"> Service fn="wl-proxy" WebLogicCluster="wcc-node1:16201,wcc-node2:16202, wcc-node3:16203" </Object> If you are using an single node setup, change the Service fn=…. line to something like: Service fn="wl-proxy" WebLogicHost=<wcc-server> WebLogicPort=16200 With these configurations, your should have the WebCenter Content UI working with the iPlanet, test it. [http://<web-server>/cs/] With the UI working, the last step is to configure the WebDav: - Go to the iPlanet Admin Console (usually https://<web-server>:8989) - Go to Configurations >> [instance] >> Virtual Servers >> [Virtual Server] >> WebDAV: - Click New - Populate the URI with /cs/idcplg/webdav: - Select “Anyone (No Authentication)”, the wc Content will take care of the security: This will allow you to use the WebDav feature and the Desktop Integration Suite, including double-byte characters. Anothers iPlanet tunes could be done, I can cover in the next post related to the iPlanet. Cross-posted on the ContentrA.com Blog Related posts:  - Using a Web Proxy Server with WebCenter Family

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• Apprentice Boot Camp in South Africa (Part 1)

  - by Tim Koekkoek

  By Maximilian Michel (DE), Jorge Garnacho (ES), Daniel Maull (UK), Adam Griffiths (UK), Guillermo De Las Nieves (ES), Catriona McGill (UK), Ed Dunlop (UK) The Boot Camp in South Africa was an amazing experience for all of us. The minute we landed, we were made to feel at home from our host Patrick Fitzgerald. The whole family who run the Guest House were also very friendly and always keen to help us. Since we had people from South Africa to show us all the amazing sights and their traditional ways to live their lives, the two weeks were very enjoyable for all of us and we came much closer together as a group. You can read this in the following parts of this report. Enjoy! The first group of Apprentices in Oracle (from left to right): Maximilian Michel (DE), Jorge Garnacho (ES), Daniel Maull (UK), Adam Griffiths (UK), Guillermo De Las Nieves (ES), Catriona McGill (UK), Ed Dunlop (UK) The Training Well, it’s time to talk about the main purpose of our trip to South Africa: the training. Two weeks, two courses. Servers and Storage. Two weeks to learn as much as possible and get the certificate. First week: Eben Pretorius with Servers Boot Camp. Learning about: • Machines: T1000, T2000, T3, T4, M series; • How to connect to the machines: serial and network connections; • Levels of software: ALOM, ILOM, OBP and of course the operating system, Solaris Combined with the practical part (screwdriver in one hand, and antistatic wristband on the other) makes quite a lot of stuff! But fortunately, Eben was able to tell us about everything without making our brains explode. For the second week: Storage Boot Camp with Deon Van Vuuren. Taking a look at the content: • Storage machines; • Connectors and protocols: SCSi, SAS, SATA Fiber Channel. Again, huge amounts of information, but Deon definitely did a great job and helped us learn it all. At the end, there was just one question left. Were we able to pass the exam and get the certificate? Well, what can we say? Just take a closer look at the picture above and make your conclusions! Our lovely Oracle office in Woodmead (near Johannesburg) We are all very proud to receive certification in “Server and Storage Support Fundamentals” together with our trainer Deon Van Vuuren. In summary, in case that you don't remember any of the above, the allies for a field engineer are: • System Handbook • EIS-DVD • A proper toolkit With these tools by our side, we’ll be unbeatable!  In the next article later this week, you can find part 2 of our experiences!

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• Oracle's Integrated Systems Management and Support Experience

  - by Scott McNeil

  With its recent launch, Oracle Enterprise Manager 11g introduced a new approach to integrated systems management and support. What this means is taking both areas of IT management and vendor support and combining them into one integrated comprehensive and centralized platform. Traditional Ways Under the traditional method, IT operational teams would often focus on running their systems using management tools that weren’t connected to their vendor’s support systems. If you needed support with a product, administrators would often contact the vendor by phone or visit the vendor website for support and then log a service request in order to fix the issues. This method was also very time consuming, as administrators would have to collect their software configurations, operating systems and hardware settings, then manually enter them into an online form or recite them to a support analyst on the phone. For the vendor, they had to analyze all the configuration data to recreate the problem in order to solve it. This approach was very manual, uncoordinated and error-prone where duplication between the customer and vendor frequently occurred. A Better Support Experience By removing the boundaries between support, IT management tools and the customer’s IT infrastructure, Oracle paved the way for a better support experience. This was achieved through integration between Oracle Enterprise Manager 11g and My Oracle Support. Administrators can not only manage their IT infrastructure and applications through Oracle Enterprise Manager’s centralized console but can also receive proactive alerts and patch recommendations right within the console they use day-in-day-out. Having one single source of information saves time and potentially prevents unforeseen problems down the road. All for One, and One for All The first step for you is to allow Oracle Enterprise Manager to upload configuration data into Oracle’s secure configuration repository, where it can be analyzed for potential issues or conflicts for all customers. A fix to a problem encountered by one customer may actually be relevant to many more. The integration between My Oracle Support and Oracle Enterprise Manager allows all customers who may be impacted by the problem to receive a notification about the fix. Once the alert appears in Oracle Enterprise Manager’s console, the administrator can take his/her time to do further investigations using automated workflows provided in Oracle Enterprise Manager to analyze potential conflicts. Finally, administrators can schedule a time to test and automatically apply the fix to all the systems that need it. In the end, this helps customers maintain their service levels without compromise and avoid experiencing unplanned downtime that may result from potential issues or conflicts. This new paradigm of integrated systems management and support helps customers keep their systems secure, compliant, and up-to-date, while eliminating the traditional silos between IT management and vendor support. Oracle’s next generation platform also works hand-in-hand to provide higher quality of service to business users while at the same time making life for administrators less complicated. For more information on Oracle’s integrated systems management and support experience, be sure to visit our Oracle Enterprise Manager 11g Resource Center for the latest customer videos, webcast, and white papers.

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• New Oracles VM RAC template with support for oracle vm 3 built-in

  - by wcoekaer

  The RAC team did it again (thanks Saar!) - another awesome set of Oracle VM templates published and uploaded to My Oracle Support. You can find the main page here. What's special about the latest version of DeployCluster is that it integrates tightly with Oracle VM 3 manager. It basically is an Oracle VM frontend that helps start VMs, pass arguments down automatically and there is absolutely no need to log into the Oracle VM servers or the guests. Once it completes, you have an entire Oracle RAC database setup ready to go. Here's a short summary of the steps : Set up an Oracle VM 3 server pool Download the Oracle VM RAC template from oracle.com Import the template into Oracle VM using Oracle VM Manager repository - import Create a public and private network in Oracle VM Manager in the network tab Configure the template with the right public and private virtual networks Create a set of shared disks (physical or virtual) to assign to the VMs you want to create (for ASM/at least 5) Clone a set of VMs from the template (as many RAC nodes as you plan to configure) With Oracle VM 3.1 you can clone with a number so one clone command for, say 8 VMs is easy. Assign the shared devices/disks to the cloned VMs Create a netconfig.ini file on your manager node or a client where you plan to run DeployCluster This little text file just contains the IP addresses, hostnames etc for your cluster. It is a very simple small textfile. Run deploycluster.py with the VM names as argument Done. At this point, the tool will connect to Oracle VM Manager, start the VMs and configure each one, Configure the OS (Oracle Linux) Configure the disks with ASM Configure the clusterware (CRS) Configure ASM Create database instances on each node. Now you are ready to log in, and use your x node database cluster. x No need to download various products from various websites, click on trial licenses for the OS, go to a Virtual Machine store with sample and test versions only - this is production ready and supported. Software. Complete. example netconfig.ini : # Node specific information NODE1=racnode1 NODE1VIP=racnode1-vip NODE1PRIV=racnode1-priv NODE1IP=192.168.1.2 NODE1VIPIP=192.168.1.22 NODE1PRIVIP=10.0.0.22 NODE2=racnode2 NODE2VIP=racnode2-vip NODE2PRIV=racnode2-priv NODE2IP=192.168.1.3 NODE2VIPIP=192.168.1.23 NODE2PRIVIP=10.0.0.23 # Common data PUBADAP=eth0 PUBMASK=255.255.255.0 PUBGW=192.168.1.1 PRIVADAP=eth1 PRIVMASK=255.255.255.0 RACCLUSTERNAME=raccluster DOMAINNAME=mydomain.com DNSIP= # Device used to transfer network information to second node # in interview mode NETCONFIG_DEV=/dev/xvdc # 11gR2 specific data SCANNAME=racnode12-scan SCANIP=192.168.1.50

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• Launching Agile PLM 9.3.3!

  - by Shane Goodwin

  Ten months ago we announced the availability of Agile PLM 9.3.2. Today I have the great pleasure to announce availability of Agile PLM 9.3.3 and AutoVue for Agile PLM 20.2.2 - both are immediately available on Oracle Software Delivery Cloud. In this same timeframe our team has also published Oracle PLM Mobile 1.0, EC MCAD 3.1, and EC MCAD 3.2. Agile PLM 9.3.3 focuses on improving management business processes, improving management of intellectual property, and overall product improvements based on customer feedback. In this short timeframe, we have made very significant progress on all three fronts. The Agile PLM 9.3.3 What’s New Whitepaper discusses all of the new capabilities. Looking forward, we will continue to deliver new releases with laser focus on solving real business problems and making users more productive. With our release of Innovation Management, you will be seeing dramatic new capability to help manage the innovation funnel and the processes to determine what product projects to fund. You will also see us continue this accelerated cadence in releasing new features for Agile PLM. All Agile PLM 9.3.3 Documentation is now available, including an initial version of the Capacity Planning Guide (CPG). As usual, we will be updating the CPG in a few months when we complete our performance and breakpoint testing. Like with other recent Agile PLM versions, the Product Management team has recorded Transfer of Information (TOI) sessions to educate you about the new features. The TOI sessions can be accessed in My Oracle Support on note 1589164.1. As with all other releases, we have also published new versions (1.7.5) of Averify (Patch ID 17583605) and AUT (Patch ID 17583592) in My Oracle Support. Again this year I look forward to seeing many of you at the Oracle Value Chain Summit (February 3-5, San Jose, CA), to talk more about this new release and all of the fascinating ways our customers and partners are driving business value with Agile PLM. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:8.0pt; mso-para-margin-left:0in; line-height:107%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}

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• Virtual Lab part 2&ndash;Templates, Patterns, Baselines

  - by Geoff N. Hiten

  Once you have a good virtualization platform chosen, whether it is a desktop, server or laptop environment, the temptation is to build “X”.  “X” may be a SharePoint lab, a Virtual Cluster, an AD test environment or some other cool project that you really need RIGHT NOW.  That would be doing it wrong. My grandfather taught woodworking and cabinetmaking for twenty-seven years at a trade school in Alabama.  He was the first instructor hired at that school and the only teacher for the first two years.  His students built tables, chairs, and workbenches so the school could start its HVAC courses.   Visiting as a child, I also noticed many extra “helper” stands, benches, holders, and gadgets all built from wood.  What does that have to do with a virtual lab, you ask?  Well, that is the same approach you should take.  Build stuff that you will use.  Not for solving a particular problem, but to let the Virtual Lab be part of your normal troubleshooting toolkit. Start with basic copies of various Operating Systems.  Load and patch server and desktop OS environments.  This also helps build your collection of ISO files, another essential element of a virtual Lab.  Once you have these “baseline” images, you can use your Virtualization software’s snapshot capability to freeze the image.  Clone the snapshot and you have a brand new fully patched machine in mere moments.  You may have to sysprep some of the Microsoft OS environments if you are going to create a domain environment or experiment with clustering.  That is still much faster than loading and patching from scratch. So once you have a stock of raw materials (baseline images in this case) where should you start.  Again, my grandfather’s workshop gives us the answer.  In the shop it was workbenches and tables to hold large workpieces that made the equipment more useful.  In a Windows environment the same role falls to the fundamental network services:  DHCP, DNS, Active Directory, Routing, File Services, and Storage services.  Plan your internal network setup.  Build out an AD controller with all the features listed.  Make the actual domain an isolated domain so it will not care about where you take it.  Add the Microsoft iSCSI target.  Once you have this single system, you can leverage it for almost any network environment beyond a simple stand-alone system. Having these templates and fundamental infrastructure elements ready to run means I can build a quick lab in minutes instead of hours.  My solutions are well-tested, my processes fully documented with screenshots, and my plans validated well before I have to make any changes to client systems.  the work I put in is easily returned in increased value and client satisfaction.

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• Oracle CRM For Public Sector, Commercial Business, Education

  - by michael.seback

  Chongqing Transport Commission Improves Management of Transport Projects The Chongqing Transport Commission is responsible for public passenger, road, and waterway transport in urban and rural areas of Chongqing. The commission administers the region's road and water industry; oversees the construction of transport infrastructure; and manages civil aviation, railroads, roads, waterways, ports, and wharves. "After studying the IT initiatives of other provincial transport commissions, we decided to use Siebel Public Sector to build our integrated transport service system. The Siebel software offers powerful functions that allow us to integrate information and improve the management of our road, rail, and waterway infrastructure projects." - Chen Xiaoming, Vice Director, Information Center, Chongqing Transport Commission. Read more here. Siemens Information Services Increases Productivity by 20% Siemens Information Services Pvt, Ltd. provides back-office account processing services to Siemens' vendors. The company works with Siemens' healthcare, energy, and industry divisions in Europe, the United States, and parts of the Asia-Pacific region. It approves financial services such as processing payroll, accounts data, purchase orders, invoices, and payments, and also creates service catalogs for customers and internal teams. "Oracle CRM ON Demand provides us with a complete view of each customer's data from the moment they log a request to the time we close it. This has eliminated manual requests, and improved the service we offer to our clients across the Asia-Pacific region." -Sunil Zutshi, General Manager, IT, Siemens Information Services Pvt, Ltd. Read more here. China Distance Education Holdings Improves Call Center Productivity by 24% China Distance Education Holdings Limited is a leading provider of online education. The organization offers 174 courses through 16 Web sites, including accounting, healthcare, law, and engineering. In 2010, 215,000 students were enrolled. "Online education is a fast growing sector in China. To maintain our competitiveness, we implemented Oracle Contact Center Anywhere to make it easier and faster for our call center staff to respond to student enquiries. As a result, their productivity increased by 24%." - Qin Songjiang, Chief Technology Officer, China Distance Education Holdings Limited. Read more here.

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• Choose Custom New Tab Pages in Chrome

  - by Asian Angel

  For most people the default New Tab Page in Chrome works perfectly well for their purposes. But if you would prefer to choose what opens in a new tab for yourself then you will definitely want to have a look at the “Define your own new tab!” extension for Google Chrome. Before Unless you are using a Speed Dial (or similar) extension each time you click on the “New Tab Button” you get the same old page. It would certainly be a lot more satisfying if you could choose custom webpage(s) to open as new tabs. After Once you have the extension installed the best thing to do is click on the “New Tab Button”. That will open up the “Options Page” where you can enter one or two custom website URLs of your choosing. Once you have your custom URLs entered click on “Save”. As soon as you click on the “New Tab Button” your new custom webpage(s) will open. If you chose two webpages the first choice will open focused on the “right side” instead of the “left”. Clicking on the “Home Button” will also open the webpage(s) that you chose. The webpage(s) that you chose will also open as your starting “Home Pages” each time that you start your browser. Conclusion If you have wanted to choose your own custom “New Tab Page” then this is the extension that you have been waiting for. Links Download the Define your own new tab! extension (Google Chrome Extensions) Similar Articles Productive Geek Tips Find Similar Websites in Google ChromeAccess Google Chrome’s Special Pages the Easy WayEnable Vista Black Style Theme for Google Chrome in XPSet Custom Reload Times for Individual Webpages in ChromeEnable Auto-Paging Goodness in Google Chrome TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional Play Music in Chrome by Simply Dragging a File 15 Great Illustrations by Chow Hon Lam Easily Sync Files & Folders with Friends & Family Amazon Free Kindle for PC Download Stretch popurls.com with a Stylish Script (Firefox) OldTvShows.org – Find episodes of Hitchcock, Soaps, Game Shows and more

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