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  • Big data: An evening in the life of an actual buyer

    - by Jean-Pierre Dijcks
    Here I am, and this is an actual story of one of my evenings, trying to spend money with a company and ultimately failing. I just gave up and bought a service from another vendor, not the incumbent. Here is that story and how I think big data could actually fix this (and potentially prevent some of this from happening). In the end this story should illustrate how big data can benefit me (get me what I want without causing grief) and the company I am trying to buy something from. Note: Lots of details left out, I have no intention of being the annoyed blogger moaning about a specific company. What did I want to get? We watch TV, we have internet and we do have a land line. The land line is from a different vendor then the TV and the internet. I have decided that this makes no sense and I was going to get a bundle (no need to infer who this is, I just picked the generic bundle word as this is what I want to get) of all three services as this seems to save me money. I also want to not talk to people, I just want to click on a website when I feel like it and get it all sorted. I do think that is reality. I want to just do my shopping at 9.30pm while watching silly reruns on TV. Problem 1 - Bad links So, I'm an existing customer of the company I want to buy my bundle from. I go to the website, I click on offers. Turns out they are offers for new customers. After grumbling about how good they are, I click on offers for existing customers. Bummer, it goes to offers for new customers, so I click again on the link for offers for existing customers. No cigar... it just does not work. Big data solutions: 1) Do not show an existing customer the offers for new customers unless they are the same => This is only partially doable without login, but if a customer logs in the application should always know that this is an existing customer. But in general, imagine I do this from my home going through the internet service of this vendor to their domain... an instant filter should move me into the "existing customer route". 2) Flag dead or incorrect links => I've clicked the link for "existing customer offers" at least 3 times in under 5 seconds... Identifying patterns like this is easy in Hadoop and can very quickly make a list of potentially incorrect links. No need for realtime fixing, just the fact that this link can be pro-actively fixed across my entire web domain is a good thing. Preventative maintenance! Problem 2 - Purchase cannot be completed Apart from the fact that the browsing pattern to actually get to what I want is poorly designed, my purchase never gets past a specific point. In other words, I put something into my shopping cart and when I want to move on the application either crashes (with me going to an error page) or hangs or goes into something like chat. So I try again, and again and again. I think I tried this entire path (while being logged in!!) at least 10 times over the course of 20 minutes. I also clicked on the feedback button and, frustrated as I was, tried to explain this did not work... Big Data Solutions: 1) This web site does shopping cart analysis. I got an email next day stating I have things in my shopping cart, just click here to complete my purchase. After the above experience, this just added insult to my pain... 2) What should have happened, is a Hadoop job going over all logged in customers that are on the buy flow. It should flag anyone who is trying (multiple attempts from the same user to do the same thing), analyze the shopping card, the clicks to identify what the customers wants, his feedback provided (note: always own your own website feedback, never just farm this out!!) and in a short turn around time (30 minutes to 2 hours or so) email me with a link to complete my purchase. Not with a link to my shopping cart 12 hours later, but a link to actually achieve what I wanted... Why should this company go through the big data effort? I do believe this is relatively easy to do using our Oracle Event Processing and Big Data Appliance solutions combined. It is almost so simple (to my mind) that it makes no sense that this is not in place? But, now I am ranting... Why is this interesting? It is because of $$$$. After trying really hard, I mean I did this all in the evening, and again in the morning before going to work. I kept on failing, But I really wanted this to work... so an email that said, sorry, we noticed you tried to get a bundle (the log knows what I wanted, where I failed, so easy to generate), here is the link to click and complete your purchase. And here is 2 movies on us as an apology would have kept me as a customer, and got the additional $$$$ per month for the next couple of years. It would also lead to upsell on my phone package etc. Instead, I went to a completely different company, bought service from them. Lost money for company A, negative sentiment for company A and me telling this story at the water cooler so I'm influencing more people to think negatively about company A. All in all, a loss of easy money, a ding in sentiment and image where a relatively simple solution exists and can be in place on the software I describe routinely in this blog... For those who are coming to Openworld and maybe see value in solving the above, or are thinking of how to solve this, come visit us in Moscone North - Oracle Red Lounge or in the Engineered Systems Showcase.

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  • Building a Scale Out SSRS 2008 R2 Farm using Windows NLB Part 4

    Delivering reports is becoming more critical due to the increasing demand for business intelligence solutions. And while there are a lot of guides that walk us through building a highly available database engine, you’ll rarely see one for SQL Server Reporting Services. How do I go about building a scale-out SQL Server 2008 R2 Reporting Services running on Windows Server 2008 R2? Get smart with SQL Backup ProPowerful centralised management, encryption and more.SQL Backup Pro was the smartest kid at school. Discover why.

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  • " this kernel required an X86-64 CPU, but only detected a i686 CPU"

    - by jy19
    I recently decided to use Virtualbox to run Ubuntu, but I get the message this kernel required an X86-64 CPU, but only detected a i686 CPU I've already enabled virtualization in BIOS, but that doesn't seem to work. Many other solutions suggest that I should download the 32-bit version, and not the 64-bit. I'm not sure about that though, since my computer clearly says "64-bit operating system" under systems. But I might just be mistaken.

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  • Updated ODI Statement of Direction

    - by Robert Schweighardt
    An updated version of the Oracle Data Integration Statement of Direction is available. This document provides an overview of the strategic product plans for Oracle’s data integration products for bulk data movement and transformation, specifically Oracle Data Integrator (ODI) and Oracle Warehouse Builder (OWB). It is intended solely to help you assess the business benefits of investing in Oracle’s data integration solutions ...

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  • Professional immigration

    - by etranger
    Hello all, Does anyone here have a practical advice on professional relocation from Russia to Europe? The reasons behind making such a decision are far beyond the subject, perhaps, so I'll stick to the practical part. Having done some of the "common stuff" for finding a job, I am now facing two serious problems: I am a "dual-class" person, with university degree in marketing, and multiple years of self-studied computer competence (hence my writing here). Have professional experience in both areas. I don't currently hold a European work permit. From what I can see, this results in normal HR person throwing out my CV as either being "overqualified" or "too much trouble with making the permit". I do have the skills and character to start my own business, but it requires start-up capital that I don't have, over the last years I had to pay high bills for medical treatment of my family member, who had deceased. Now, I'm almost out of debts. As you can probably guess, English is not a problem, and I'm open to new languages, but first steps of entering the market, or the society, is the problematic part. I live close to Norway, and am trying to get some professional contacts there, but it hasn't got me any practical perspective so far. Any advice is greatly appreciated. EDIT: I am currently making my living off web site development, and occasional consulting services both in IT and marketing. For purely geographic reasons I'm dealing with clients that reside in the same city where I live, pop. 350 000. Being quite local, market requirements for web sites are simple and stable — clients need to control navigation, write articles in a word-like editor, upload illustrations and place ad banners, all with no additional programming. As many web developers do, I'm using my own content management system that fits these expectations. I have also started developing a newer version of this system that has better support for international environments, but I'm too distant from the real market demand in Europe to speak of the right track here. Technically it's based on php/mysql and uses xslt for templating. It allows for quick website deployment, and has architectural neatness, lack of which made me abandon similar opensource solutions (Joomla and the like). Deploying time from rasterized design proofs is normally under 6-8 working hours, don't know how that compares to the world practice. EDIT 2: Can anyone share what Norwegian (Scandinavian) web solutions market currently demands?

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  • Capitalize on Engineering and Information Assets throughout the Enterprise

    To facilitate information exchange, drive performance and improve corporate governance, organizations are investing in Oracle Universal Content Management to store, track and manage their digital information assets. Combined with Oracle's AutoVue visualization solutions and CADTop, Sword Group's CAD integration for UCM, engineering centric organizations can now access, view and collaborate on engineering and CAD documents throughout the enterprise for improved visibility and more informed decision making.

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  • Oracle’s Visual CRM Solution

    Visual CRM adds the powerful visualization and document centric collaboration capabilities of Oracle’s AutoVue to Oracle’s best-in-class CRM solutions. By introducing a visual aspect to call center, field service, and ordering processes, Visual CRM helps teams provide faster responses to customer issues, optimize field service performance, and shorten ordering cycles while minimizing order errors.With Visual CRM, organizations can achieve improved customer service levels and field service operations which help drive margin, top line revenue, and customer retention.

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  • Gain Visibility

    This Industry AppsCast will discuss the importance of visibility across all projects enterprise wide and how Oracle's Primavera PPM solutions provides transparency into project status performance across all projects in your portfolio.

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  • 16 things that could be improved in Ubuntu 10.04

    <b>OMG Ubuntu:</b> "In this post I'm going to list 16 things that I think could be improved in Lucid. I'm going to try my best to address the issues in detail and offer solutions. Of course, all of this is also a matter of opinion too. The object of this post is to make you think about ways we could improve each one."

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  • On Demand Webinar: Extreme Database Performance meets its Backup and Recovery Match

    - by Cinzia Mascanzoni
    Oracle’s Sun ZFS Backup Appliance is a tested, validated and supported backup appliance specifically tuned for Oracle engineered system backup and recovery. The Sun ZFS Backup Appliance is easily integrated with Oracle engineered systems and provides an integrated high-performance backup solution that reduces backup windows by up to 7x and recovery time by up to 4x compared to competitor engineered systems backup solutions. Invite partners to register to attend this webcast to learn how the Sun ZFS Backup Appliance can provide superior performance, cost effectiveness, simplified management and reduced risk.

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  • Bonita Open Solution 5.4 : le gestionnaire de processus métiers Open Source simplifie son déploiement et améliore son ergonomie

    Sortie de Bonita Open Solution 5.4 Le gestionnaire des processus métiers Open Source simplifie son déploiement et améliore son ergonomie BonitaSoft, un des leaders du marché des solutions BPM en Open Source, annonce aujourd'hui la sortie de la version 5.4 de Bonita Open Solution, sa suite logicielle de gestion des processus métier. Cette version propose de nombreuses évolutions dans l'architecture « cloud-ready » introduite dans la version 5.3, en permettant aux utilisateurs de déployer l'application en quelques clics. Bonita Open Solution 5.4 apporte également un ensemble d'améliorations dans le domaine de la modélisation de processus, rendant cette étape « plus s...

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  • Adding Custom Reports to SQL Server Management Studio

    In this tip, Koen Verbeeck explores how to apply business intelligence solutions to administrative tasks, specifically creating custom reports and adding them to SQL Server Management Studio. An accidental DBA? Try SQL MonitorUse the 30-day full product free trial to get easy-to-understand insights into SQL Server, and get suggestions on how to solve the type of issues that are uncovered. Begin your free trial.

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  • Tax Deducted At Source (TDS) for India Localizations

    - by LuciaC
    Do you have questions about TDS (Tax deducted at source) for India Localizations or want to know the latest information about this functionality? See Doc ID 1546099.1 TDS Tax Deduction at Source for India - Master Troubleshooting Guide. The document includes sections with the following information: Documentation and Setup of Tax Deduction at Source – this section contains a presentation with the configuration steps for the TDS feature Resolving errors – this section contains recommended patches and documents with solutions for specific errors Frequently asked questions  – See also our new FAQ Doc ID 1549522.1 for frequently asked questions about TDS.

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  • A Customer's Experience Using DBI

    Cliff speaks with Kyle Lambert, Vice President, Information Solutions from John I. Haas, Inc. about his decision to use Oracle's DBI Solution and the value his organization is receiving from this application.

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  • Passoker Online Betting Use of Oracle NoSQL Database

    - by Charles Lamb
    Here's an Oracle NoSQL Database customer success story for Passoker, an online betting house. http://www.oracle.com/us/corporate/customers/customersearch/passoker-1-nosql-ss-1863507.html There are a lot of great points made in the Solutions section, but as a developer the one I like the most is this one: Eliminated daily maintenance related to single-node points-of-failure by moving to Oracle NoSQL Database, which is designed to be resilient and hands-off, thus minimizing IT support costs

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  • The Know - Link Building Services

    One of the solutions that our Search Engine Optimization provides is Link Building service. Link Building Services aid in high search engine page ranking (PR) and provide improved visibility to a particular website. If you are a professional web developer, then link building is like the backbone of SEO operations that helps you by bringing quality traffic to your website link. Link Building is one of the most efficient ways to enhance the popularity of a particular website that you own.

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  • What is a clean Agile (Scrum) Sprint Presentation?

    - by negarnil
    Suppose someone of your development team is presenting a sprint to the customer but he is having web connection problems such that a complete story cannot be presented. For the sake of the cleanness of the presentation, do you help your colleague suggesting possible solutions and try to fix it in the moment? Or is it kind of messy? May be the customer (who is "part" of the team) will understand? Why?

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  • Fusion Human Capital Management - Enterprise Grade Software As a Service

    Tune into this conversation with Anand Subbaraman, Senior Director of Product Strategy for Fusion HCM and Technology, to learn how Oracle is delivering offer a complete HCM SaaS application with single-vendor accountability. Unlike other vendors, which rely on other partners to complete their solutions, Oracle Fusion HCM includes integrated modules for HR, Payroll, Benefits, Compensation, Performance, along with industry-firsts such as Workforce Predictions, Network at Work, and Talent Review - all available on the Cloud.

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  • Why is Ubuntu 12.04 taking very long to start and run programs?

    - by Anna
    I have a Toshiba laptop with 2.8 gb of ram, 1.87x2 GHz processor, and Ubuntu 12.04 64 bit on it as a partition installed with wubi. It takes 5-10 mins to start up, and opening any program (such as Chromium, Chrome, Skype, Firefox, Thundermail, etc) takes over half a minute. I stopped using Unity because my graphic card couldn't handle it and swapped over to Cinnamon. It's a little better, but everything is still really really slow. Any suggestions/solutions?

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  • "ODM" - One of the Support team's most valued acronyms

    - by graham.mckendry(at)oracle.com
    If you submit technical service requests (SRs) through the My Oracle Support portal, you may often see the term "ODM" used in updates from our Support team. ODM is an acronym for "Oracle Diagnostic Methodology", which defines a standard problem solving approach that all of Oracle Support uses for every technical SR. ODM provides a number of benefits to the SRs - both for the Support organization and for the customer - including a consistent approach, higher quality, justified solutions, and ultimately faster resolution. Screenshot: Example of an ODM "Issue Clarification" activity in a service request The Oracle Diagnostic Methodology applies to both categories of technical SRs: Consultative (question-answer topics) and Problem-Solution. There are a few KM Notes that describe the steps of ODM, however to keep things simple (and since those KM Notes appear to be a bit outdated), I'll summarize the ODM stages here as follows: Consultative ODM - Three mandatory stages: ODM Question: Clarification of the customer's exact question. ODM Answer: Thorough answer to the customer's question. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. Problem-Solution ODM - Eight mandatory stages: ODM Issue Clarification: Clarification of the reported issue, including the symptoms, the steps to reproduce, and an outline of the business impact ODM Issue Verification: Confirmation of the issue being verified based on proof provided by the customer, such as screenshots, log files, or reproducing the issue during an Oracle Web Conference. ODM Cause Determination: Succinct outline of the root cause of the issue. ODM Cause Justification: Explanation as to why the root cause applies to this particular situation. ODM Proposed Solution(s): Succinct outline of the potential solution(s) to resolve the issue. ODM Proposed Solution(s) Justification: Explanation of why the proposed solution(s) will in fact resolve the issue. ODM Solution Action Plan: Detailed numbered instructions on how to execute the proposed solutions. ODM Knowledge Content: Reference to new or existing knowledge base content, or explanation why the particular SR does not necessarily require knowledge content. During these stages, you may see other optional ODM-related activities such as "ODM Data Collection", "ODM Action Plan", "ODM Research", and "ODM Test Case". Again, these structured tags help ensure a uniform methodology across your SRs. With this knowledge you should be able to develop better predictability of what's coming next in your SRs, as well as what you can do to help expedite the resolution process.

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  • Tech Mahindra Applications Consolidation Project

    - by Javier Puerta
    “With Oracle’s end-to-end hardware and software solutions, we seamlessly migrated 22 applications from the legacy platform to the new platform in just seven weeks. Thanks to Oracle, we gained an integrated view of enterprisewide data across 49 locations and increased storage capacity by 25%, enabling us to improve service delivery and support our revenue-growth target.” - Ved Prakash Nirbhya, CIO, Tech Mahindra Limited Read full story details here

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  • Oracle Magazine, September/October 2006

    Oracle Magazine September/October 2006 features articles on database security, data hubs, Oracle content management solutions, Oracle Magazine at twenty, Oracle OpenWorld, partitioning, Oracle Secure Enterprise Search, Ajax, PL/SQL from .NET, Oracle Application Express, and much more.

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