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• Customer Experience Metrics That Matter Most

  - by Charles Knapp

  When customers contact your company, they don't ask to be deflected or handled or converted. They want to be satisfied. To improve the customer experience, you need more than traditional measures such as deflection rates, handling times, and conversion rates. In this new Oracle AppCast podcast, tune in to this conversation with me about customer experience metrics that you can use to grow your business. Would you like to learn more? Please join us at the one of a kind Customer Experience Summit at the Oracle OpenWorld Conference, October 3-5 in San Francisco.

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• What are MPEG I, P and B frames?

  - by Fasih Khatib

  I was recently going over MPEG articles and videos to understand how it works. I understand what I, P and B frames do but I do not understand how the prediction is calculated. Assume that I want to record a video of a ball falling from the sky to the ground and then bouncing a couple of times before finally coming to a halt. Also, I am not clear with the concept of the 16x16 macroblock. Please tell me: how prediction is calulated what is macroblock and how it helps in MPEG encoding My references: MPEG Prediction Video on MPEG conversion

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• Verify uniqueness of new content

  - by rogerkk

  I'm working on a review site, where there is a minor issue with almost duplicate reviews across items. Just a few words are changed. It would be very nice to be able to uncover these duplicates before they are approved by a moderator, and I'm hoping someone could chime in on the best strategy to get there. The site is running Ruby on Rails on a Postgres database and using Thinking Sphinx for search (all on Heroku), and so far the best option I see is to be pulling all the reviews out of the db and using a module like amatch to compare the strings. Not very efficient, so in this case I guess I'll have to limit the number/age of reviews to scan for dupes. Anyone got a better idea?

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• What software is responsible for connecting to the wireless net specified in /etc/network/interfaces?

  - by zuba

  I'm curious what software (package, utility in bin's) handle interface parameters in /etc/network/interfaces and decides to connect to the specified wireless net. I use wifi usb stick dlink DWL-110 attached to wlan0 with ndiswrapper driver. Sometimes wlan0 sees my wifi net - iwlist wlan0 scan shows it, but does not connect to it - iwconfig shows AP Not-Associated, until I replug the stick. Neither reinserting module with ndiswrapper, not ifdown/ifup or restarting networking helps. That is why I need to know what OS entity handles connection/reconnection to wireless net. EDIT: shame on me, I use wireless-tool package with wep encryption

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• Announcement - Advisor Webcast HFM - Calc Manager

  - by THE

  Stay tuned for next weeks Advisor Webcast.Greg and Tanya are going to run a 45 Minute session on HFM and Calc Manager: Advisor Webcast: New Features and Improvements in HFM and Calculation Manager 11.1.2.2.300on Wednesday, 14.Nov.2012 - 16:00 CET As of the  Registration Note 1494304.1: This webcast is intended for people responsible for the operation and maintenance of Oracle Hyperion Financial Management application. This overview of new features and changes in HFM and Calc Manager, as well as upgrade paths and certified products is intended to support decision process for product upgrade. TOPICS WILL INCLUDE: New features and enhancements in Hyperion Financial Management Adding custom dimensions to existing applications Enhancements in Smartview, ICT, Equity Pickup and Taskflows modules Changes in User Interface Enhanced Copy Application Utility New in Calculation Manager Financial Management Script to Graphical Conversion

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• Efficient way to check for changes to the contents of folders

  - by MrVimes

  I am creating an application that maintains a database of files of a certain type in a given folder (and all subfolders) Initially the program will recurse the folders and add any file it finds of that type to the database. I want the application to have the ability to re-scan the folder and add any files that were not there the last time the folders were scanned. It can't use the date created property of the file because there is a high chance of a file being added to the folders that isn't a new file. I am wondering what the most efficient way of doing this is, and if there is a way that doesn't involve checking each file is in the database already (which, if there are 5000 files would mean 5000 queries of a list 5000 items in size, or 25 million 'checks' for the sql engine to perform) I suppose a more specific question to acheive the same goal would be - is there a property of a file (in Microsoft Windows) that will reliably tell you when that file arrived in that folder.

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• Burn MP4 to CD in ubuntu 12.04

  - by xyc

  I have an mp4 file (115,8 mb). I want to burn it to a Sony CD-R (700 mb) to watch on tv. I tried to do it with DeVeDe from ubuntu software center but it always give me this error: "Conversion failed. It seems a bug of Mencoder." Can anyone tell me an other method to burn my mp4 to cd? Or can anyone tell me how to fix DeVeDe's error? I use a TOSHIBA computer (64 bit) with windows 7 home premium and ubuntu 12.04 LTS (installed via wubi.exe). Thx.

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• Open .doc file from my website in browser

  - by seth

  What's the best way to give the end-user of my web application the ability to open, edit and save (via browser) word documents that are stored in my database? I have this working by doing an html conversion of the file (via Aspose Words) but this method seems not even close to flawless and i'm trying to improve this. Is integrating with google docs possible/good? Their edition seems awesome and very powerful. I can't use any Microsoft Word objects (and this is even discouraged by MS). EDIT: The application is developed in .NET and currently uses the .NET framework 2.0. However, as this is fairly obsolete the idea is to restart from scratch and therefore use the 4.0 framework and C# or VB.

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• Is there a media player that works on HTTPS sites?

  - by Iain Hallam

  I'm currently using Yahoo! Media Player for a site that needs to play MP3 files that are stored on our server. In total, there's quite a bit more than the free limits at Soundcloud, but each file is only a few minutes long. YMP is pretty good, but causes security warnings on HTTPS pages, because it can only be served via HTTP. Is there an equivalent free player I can embed for the HTTPS pages? EDIT: Just to clarify, I'm initially looking for something that will scan the page and turn media links playable.

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• Oracle R Enterprise 1.1 Download Available

  - by Sherry LaMonica

  Oracle just released the latest update to Oracle R Enterprise, version 1.1. This release includes the Oracle R Distribution (based on open source R, version 2.13.2), an improved server installation, and much more.  The key new features include: Extended Server Support: New support for Windows 32 and 64-bit server components, as well as continuing support for Linux 64-bit server components Improved Installation: Linux 64-bit server installation now provides robust status updates and prerequisite checks Performance Improvements: Improved performance for embedded R script execution calculations In addition, the updated ROracle package, which is used with Oracle R Enterprise, now reads date data by conversion to character strings. We encourage you download Oracle software for evaluation from the Oracle Technology Network. See these links for R-related software: Oracle R Distribution, Oracle R Enterprise, ROracle, Oracle R Connector for Hadoop.  As always, we welcome comments and questions on the Oracle R Forum.

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• ASP.NET Image to PDF with VB.Net

  This tutorial will discuss how to use the PDFSharp library on images. Specifically it will cover how to do simple JPG to PDF conversion using PDFSharp in VB.NET. This has a lot of applications in ASP.NET implementations such as converting a document online that contains either a pure image or both text and images.... Comcast? Business Class - Official Site Learn About Comcast Small Business Services. Best in Phone, TV & Internet.

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• How can I make a collection of mini-games in XNA where the user can download packs of minigames and the main .exe can run them without being altered?

  - by Pyroka

  I'm currently making a PC game in XNA. It's actually a collection of mini-games (there's 3 mini-games at the moment) however I plan to make and add more, in downloadable 'packs'. My question is, what's the best way to achieve this? Currently my thoughts are: Create a 'game' interface Build games to this interface but create them as .dlls Have the main .exe file scan a directory and load in the .dlls at runtime. I've not messed around with the idea much, but I know there are applications at-least that use this plug-in approach (Notepad++ seems to), but I'm not sure of any games that do (although I'm sure they must exist). However it seems that this is a problem that has been solved previously, so I'm wondering if there's any form of established best-practice.

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• Find Waldo with Mathematica

  - by Jason Fitzpatrick

  If you’re looking for a geeky (and speedy) way to find Waldo, of the Where’s Waldo? fame, this series of Mathematica scripts makes it a snap. Over at Stack Overflow, programmer Arnoud Buzing shares a clever bit of Mathematica-based coding that analyzes a Where’s Waldo? drawing and finds the elusive Waldo. Hit up the link below to see the distinct steps of analysis with accompanying photos. How Do I Find Waldo with Mathematica? [via Make] How To Properly Scan a Photograph (And Get An Even Better Image) The HTG Guide to Hiding Your Data in a TrueCrypt Hidden Volume Make Your Own Windows 8 Start Button with Zero Memory Usage

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• Find directories that DON'T contain a file

  - by Oli

  Yes, I'm sorting out my music. I've got everything arranged beautifully in the following mantra: /Artist/Album/Track - Artist - Title.ext and if one exists, the cover sits in /Artist/Album/cover.(jpg|png). I want to scan through all the second-level directories and find the ones that don't have a cover. By second level, I mean I don't care if /Britney Spears/ doesn't have a cover.jpg, but I would care if /Britney Spears/In The Zone/ didn't have one. Don't worry about the cover-downloading (that's a fun project for me tomorrow) I only care about the glorious bash-fuiness about an inverse-ish find example.

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• Adapting Javascript game for mobile

  - by Cardin

  I'm currently developing a Javascript web game for desktop users. It is a sort of tower-defense game that relies on mouse input only, developed on canvas using EaselJS. In the future, or perhaps simultaneously, I would like to adapt the game for mobile devices. I can see at least 3 potential areas in shifting from desktop to mobile: 1. resolution size and UI rearrangement, 2. converting mouse events to touch events, 3. distribution as native app wrapper or mobile Web. What would be the best strategy to facilitate this desktop to mobile conversion? For example, should I try to code the game for both platforms, or port the game UI over to mobile by branching the code base. Should I just publish on the mobile Web or wrap the game in a native app framework? And if I were to code for both platforms using the same codebase, should I register both click and touch events, or remap click events to touch using dispatchEvent?

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• iTunes Connect: Can I have one bank account for every currency I receive?

  - by cheeesus

  As I understand it, Apple does not do currency exchanges when they pay the app developers, they just forward the 70% share in the currency the customers bought it. So, if an app is available in different markets, the developer receives payments in different currencies. Is there a way to enter one bank account for every currency? For example, I'd like to set up a bank account in EUR for payments in EUR, one in GBP for payments in GBP, and likewise for USD etc. If all payments are going to the same bank account, my bank charges high conversion rates every time a payment in a 'foreign' currency comes in.

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• Roll Your Own Flexi-Ties to Secure and Store Frequently Used Cables

  - by Jason Fitzpatrick

  If you’re looking for an easy way to hang up or tidy frequently used cables, these DIY soft ties are durable, resuable, and easy to make. Soft ties ties are metal wire ties coated in rubber; people use them for everything from securing computer cables to shaping garden plants. Instructables user Bobzjr wanted a lot of them but couldn’t find anyone that sold bulk roles of the soft tie material. To that end he did a little exploring at the hardware store and found the perfect combination of wire and rubber to roll his own. Hit up the link below for more information on his DIY soft tie project. Roll Your Own Flexi-Ties (Soft Twist Ties) [Instructables] How To Properly Scan a Photograph (And Get An Even Better Image) The HTG Guide to Hiding Your Data in a TrueCrypt Hidden Volume Make Your Own Windows 8 Start Button with Zero Memory Usage

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• Why do we use networking libraries instead of plain NSURLRequests and NSURLConnection ?

  - by Amogh Talpallikar

  in iOS development, I have often seen people creating a networking module to interact with their APIs. This module generally sits on top of a networking framework like MKNetWorkKit or AFNetWorking. In most of the cases, It's all about sending GET,POST request and parsing the response which is in most cases JSON. What extra practical benefits that these libraries provide that an iOS developer should be leveraging which the plain Cocoa Networking APIs lack ? I can understand RESTKit as one exception where it takes care of the conversion of JSON to native objects and also interfaces with Core Data but what about others ?

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• What Scripting Program would you choose to recover deleted and missing files?

  - by Steven Graf

  For a private project I'm looking for a command line tool to scan and recover files. I'm working on Gnome 3 (but I could also change my OS if it helps reaching my goal) and must be able to find and recover files on attached devices with formats such as NTFS, Fat32, MAC OS Extended and ext3. Is there a command line script to cover all of them or do I need to use different programs to reach my goal? can you recommend command line tools for these kind of tasks? is one of you willing and able to show me some examples and teach me further?

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• Where to prepare (legal) "embeded" documents for the web [on hold]

  - by WHITECOLOR

  Say I have to have terms of use on site, a place the text as marked up html. Where it is better to prepare this document initially if it is going to placed to the web? Considering that such documents are prepared and changed by lawyers, it is not very applicable for them to use text editor. And it is not very efficient to manually process content to prepare it for the web as it is changed. For now my solution is: Prepare document text in google docs keeping some simple structure (title, ordered lit of features, simple paragraphs), save as html (it will contain some unnecessary markup) and then use custom conversion tool (some script) to convert saved html from google docs to simple html and inject new version to the site. What is common practiceses for this problem? What is the workflow of preparing and publishing such documents.

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• Browser support for internal corporate tools

  - by adam

  We are on the verge of a conversion. For years, our company supported only IE for its internal (intranet) home-built tools. Since a few of our users are still on XP, which means IE only goes up to 8... a heavily JS / jQuery site wont even load! We have been in the process of converting to use Chrome instead, to make use of its javascript performance. But, it has now been suggested that we support all common browsers... internally for these tools. Which means more development time to scale-back some of these new applications, more time to test in all browsers, and we are already under staffed. Are there any good informational sites/posts out there, that already make this argument?

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• Analytics - how to tell where converted traffic came from?

  - by Eric

  I must be missing something obvious. I have Analytics set up with conversion tracking (goals), and I had 4 customers complete the goals yesterday. I'm trying to find out where those 4 customers came from (organic search? if organic, what keywords? etc) but I can't figure out how to do that in Adwords. When I click into the goal tracking overview, I see my 4 customers and it breaks it down so I see that 3 of them came from adwords (cpc) and 1 of them came from organic. I'd like to know exactly what ads brought the traffic and what keywords on the organic search led them to me. How can I do this? It seems like a simple request... but I can't figure it out... thanks for your help!

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• How can I make Google show unit conversions by default?

  - by bUbUKid

  When I search for "4 inches in g" on my Windows Firefox I immediately get a unit conversion done by Google that shows up before the actual search results. On my Ubuntu 12.04 system this does not work though. I tried Firefox and Chromium and have no script blockers installed. I also switched off AdBlock Plus for testing but to no avail. I realize that this is not really Ubuntu doing something wrong but: Are there any settings I can modify to make Google show these results? I use them quite frequently and I believe (though I cannot test it anymore) that this used to work on my last Ubuntu System. Maybe there are some script sources that Ubuntu has disabled by default or something like that?

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• Need explanation on theorem form the book [closed]

  - by Pradeep

  I need some explanation on amortization analysis with respect to analysis of algorithm. I need some more explanation on one of the theorem attached. Explanation needed: 1. How did the author derive at Mij is O (ij-ij-1)? 2. Need explanation for quoted from the book " because at most ij-ij-1 -1 elements have been added into the table since the clear operation Mij-1 or since the beginning of the series." 3. Also what does the summation equation mean? need some more thorough explanation and the essence of the theorem. Removed Attached is the scan copy of the page from the Book

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• Stuck at boot, both with wubi and USB

  - by Christoffer

  I have tried installing Ubuntu 12.04 through USB and with wubi interface. Nothing works. With USB, I will enter the main menu, doesn't matter what i choose, "install ubuntu on a hard drive" or "boot into ubuntu from USB". When I click on one of those it will scan my drives or something, and when it gets to the USB it gets stuck. It just stays there.... With wubi, the install goes fine, but when trying to boot for the first time to ubuntu it says "completing ubuntu installation"... NOTHING more happens, that cursor only blinks there. How can I get Ubuntu to work??? I got: 1TB HDD, 256GB HDD, 80GB SSD. I'm trying to install Ubuntu on my 256 GB HDD....

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