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• Markus Zirn, "Big Data with CEP and SOA" @ SOA, Cloud &amp; Service Technology Symposium 2012

  - by JuergenKress

  ORACLE PROMOTIONAL DISCOUNT FOR EXCLUSIVE ORACLE DISCOUNT, ENTER PROMO CODE: DJMXZ370 Early-Bird Registration is Now Open with Special Pricing! Register before July 1, 2012 to qualify for discounts. Visit the Registration page for details. The International SOA, Cloud + Service Technology Symposium is a yearly event that features the top experts and authors from around the world, providing a series of keynotes, talks, demonstrations, and panels, as well as training and certification workshops - all dedicated to empowering IT professionals to realize modern service technologies and practices in the real world. Click here for a two-page printable conference overview (PDF). Big Data with CEP and SOA - September 25, 2012 - 14:15 Speaker: Markus Zirn, Oracle and Baz Kuthi, Avocent The "Big Data" trend is driving new kinds of IT projects that process machine-generated data. Such projects store and mine using Hadoop/ Map Reduce, but they also analyze streaming data via event-driven patterns, which can be called "Fast Data" complementary to "Big Data". This session highlights how "Big Data" and "Fast Data" design patterns can be combined with SOA design principles into modern, event-driven architectures. We will describe specific architectures that combines CEP, Distributed Caching, Event-driven Network, SOA Composites, Application Development Framework, as well as Hadoop. Architecture patterns include pre-processing and filtering event streams as close as possible to the event source, in memory master data for event pattern matching, event-driven user interfaces as well as distributed event processing. Focus is on how "Fast Data" requirements are elegantly integrated into a traditional SOA architecture. Markus Zirn is Vice President of Product Management covering Oracle SOA Suite, SOA Governance, Application Integration Architecture, BPM, BPM Solutions, Complex Event Processing and UPK, an end user learning solution. He is the author of “The BPEL Cookbook” (rated best book on Services Oriented Architecture in 2007) as well as “Fusion Middleware Patterns”. Previously, he was a management consultant with Booz Allen & Hamilton’s High Tech practice in Duesseldorf as well as San Francisco and Vice President of Product Marketing at QUIQ. Mr. Zirn holds a Masters of Electrical Engineering from the University of Karlsruhe and is an alumnus of the Tripartite program, a joint European degree from the University of Karlsruhe, Germany, the University of Southampton, UK, and ESIEE, France. KEYNOTES & SPEAKERS More than 80 international subject matter experts will be speaking at the Symposium. Below are confirmed keynotes and speakers so far. Over 50% of the agenda has not yet been finalized. Many more speakers to come. View the partial program calendars on the Conference Agenda page. CONFERENCE THEMES & TRACKS Cloud Computing Architecture & Patterns New SOA & Service-Orientation Practices & Models Emerging Service Technology Innovation Service Modeling & Analysis Techniques Service Infrastructure & Virtualization Cloud-based Enterprise Architecture Business Planning for Cloud Computing Projects Real World Case Studies Semantic Web Technologies (with & without the Cloud) Governance Frameworks for SOA and/or Cloud Computing Projects Service Engineering & Service Programming Techniques Interactive Services & the Human Factor New REST & Web Services Tools & Techniques Oracle Specialized SOA & BPM Partners Oracle Specialized partners have proven their skills by certifications and customer references. To find a local Specialized partner please visit http://solutions.oracle.com SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: Markus Zirn,SOA Symposium,Thomas Erl,SOA Community,Oracle SOA,Oracle BPM,BPM Community,OPN,Jürgen Kress

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• Value of SOA Specialization interview with Thomas Schaller IPT - part III

  - by Jürgen Kress

  Recognized by Oracle, Preferred by Customers. We had the great opportunity to interview Thomas Schaller – Partner from our SOA Specialized Partner IPT Innovation Process Technology from Switzerland Why did IPT decide to become SOA Specialized? " SOA Specialization is a great branding for IPT. We are the SOA Specialists in the Swiss market, as we focus all our services around SOA. With 65 Swiss consultants focused on SOA Security & SOA Testing & BPM – Business Process Management & BSM – Business Service Modeling the partnership with Oracle as the technology leader in SOA is key, therefore it was important to us to become the first SOA Specialized company in Switzerland. As a result IPT is mentioned by Gartner as one of eight European SOA Consulting Firms and included in „Guide to SOA Consulting and System Integration Service Providers“ Can you describe the marketing activities with Oracle? Once a year we organize the largest SOA Conference in Switzerland “SOA, BPM & Integration Forum 2011“ Oracle is much more than a sponsor for the conference. Jointly we invite our customer base to attend this key event. The sales teams address jointly their most important prospects and customers. Oracle supports us with key speakers who present future directions of the Oracle SOA portfolio like Clemens Utschig-Utschig who presented details about the Complex Event Processing (CEP) solution in 2009 and James Allerton-Austin who presented details about the social BPM solution (BPM) in 2010. Additional our key customers presented their Oracle SOA success stories. How did you team with Oracle around the sales activities? "Sales alignment is key for the successful partnership. When we achieved! SOA Specialization we celebrated jointly with the Oracle and IPT middleware sales team. At the Aperol may interesting discussions resulted in joint opportunities and business. A key section of our joint business planning are marketing and sales activities. Together we define campaign topics and target customers. Matthias Breitschmid our superb Oracle partner manager ensures that the defined sales teams align and start the joint business. Regular we review our joint business plan with the joint management teams and Jürgen Kress our EMEA Oracle Sponsor. It is great to see that both companies profit from each other and we receive leads from Oracle!” Did you get Oracle support to train your consultants in the Oracle SOA Suite? “Enablement is key for us to deliver successful SOA projects. Together with Ralph Bellinghausen from the Oracle Enablement team we defined an Oracle trainings plan for our consultants. The monthly SOA Partner Community newsletter is a great resource to get the latest product updates, webcasts and trainings. As a SOA Specialized partner we get also invited to the SOA Blackbelt trainings, this trainings are hosted by Oracle product management where we get not only first hand information we get also direct access to the developers who can support us in critical project phases. Driven by the customer success we have increased our Oracle SOA practice by more than 200% in the last years!” Why did the customer decide for the IPT SOA offering? “SOA Specialization becomes a brand for customers, it proofs that we have the certified SOA skills and that IPT has delivered successful Oracle SOA projects. Jointly with Oracle and all the support we get from marketing, sales, enablement, support and product management we can ensure our customers to deliver their SOA project successful!” What are the next steps for IPT? “SOA Specialization is a super beneficial for IPT. We are looking forward to our upcoming SOA, BPM & Integration Forum 2011 and prepare to become BPM Specialized. part I Torsten Winterberg, Opitz Consulting & part II Debra Lilley, Fujitsu For more information on SOA Specialization and the SOA Partner Community please feel free to register at www.oracle.com/goto/emea/soa (OPN account required) Blog Twitter LinkedIn Mix Forum Wiki Website

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• Oracle Announces Oracle Insurance Policy Administration for Life and Annuity 9.4

  - by helen.pitts(at)oracle.com

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Today's global insurers require the ability to provide higher levels of service and quickly bring to market life insurance and annuity products that not only help them stand out from the competition, but also stay current with local legislation. To succeed, they require agile and flexible core systems that enable them to meet the unique localization requirements of the markets in which they operate, whether in North America, Asia Pacific or the Pan-European Region. The release of Oracle Insurance Policy Administration for Life and Annuity 9.4, announced today, helps insurers meet this need with expanded international market capabilities that enable them to reduce risk and profitably compete wherever their business takes them. It offers expanded multi-language along with unit-linked product and fund processing capabilities that enable regional and global insurers to rapidly configure and deliver localized products – along with providing better service for end users through a single policy admin solution. Key enhancements include: Kanji/Kana language support, pre-defined content, and imperial date processing for the Japanese market New localization flexibility for configuring and managing international mailing addresses along with regional variations for client information Enhanced capability to calculate unit-linked pricing and valuation, in addition to market-based processing and pre-configured unit linked content Expanded role-based security and masking capability to further protect sensitive customer data Enhanced capability to restrict processing specified activities based on time of day and user role, reducing exposure to market timing risks Further capability to eliminate duplicate client records, helping to reduce underwriting risks and enhance servicing through a single view of the client "The ability to leverage a single, rules-driven policy administration system for multiple global operation centers can help insurers realize significant improvements in speed to market, customer service, compliance with regional regulations, and consolidation efforts,” noted Celent's Craig Weber, senior vice president, Insurance. “We believe such initiatives are necessary to help the industry address service and distribution imperatives." Helping our customers meet these mission-critical business imperatives is a key objective for Oracle Insurance. Active, ongoing dialogue with our customers is an important part of the process to help understand how our solutions are and can continue to help them achieve success in the marketplace. I had the opportunity to meet with several of our insurance customers at the Oracle Insurance Policy Administration Client Advisory Board meeting last week in Philadelphia, Penn. (View photos on the Oracle Insurance Facebook page.)   It was a great forum for Oracle Insurance and our clients. Discussion centered on the latest business and IT trends, with opportunities to learn more about the latest release of Oracle Insurance Policy Administration for Life and Annuity and other Oracle Insurance solutions such as data warehousing / business intelligence, while exchanging best practices for product innovation and servicing customers and sales channels. Helen Pitts is senior product marketing manager for Oracle Insurance's life and annuities solutions.

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• Evaluating Solutions to Manage Product Compliance? Don’t Wait Much Longer

  - by Evelyn Neumayr

  By Kerrie Foy, Director PLM Product Marketing, Oracle Depending on severity, product compliance issues can cause various problems from run-away budgets to business closures. But effective policies and safeguards can create a strong foundation for innovation, productivity, market penetration and competitive advantage. If you’ve been putting off a systematic approach to product compliance, it is time to reconsider that decision. Why now?  No matter what industry, companies face a litany of worldwide and regional regulations that require proof of product compliance and environmental friendliness for market access.  For example, Restriction of Hazardous Substances (RoHS), a regulation that restricts the use of six dangerous materials used in the manufacture of electronic and electrical equipment, was originally adopted by the European Union in 2003 for implementation in 2006 and has evolved over time through various regional versions for North America, China, Japan, Korea, Norway and Turkey. In addition, the RoHS directive allowed for material exemptions used in Medical Devices, but that exemption ends in 2014. Additional regulations worth watching are the Battery Directive, Waste Electrical and Electronic Equipment (WEEE), and Registration, Evaluation, Authorization and Restriction of Chemicals (REACH) directives. Additional regulations are expected from organizations such as the Food and Drug Administration in the US and similar organizations elsewhere. Meeting compliance requirements and also successfully investing in eco-friendly designs can be a major challenge. It may involve transforming business models, go-to-market strategies, supply networks, quality assurance policies and compliance processes.  Without a single source of truth for product data and without proper processes in place, ensuring product compliance burgeons into a crushing task that is cost-prohibitive and overwhelming.  However, the risk to consumer goodwill and satisfaction, revenue, business continuity, and market potential is too great not to solve the compliance challenge. Companies are beginning to adapt and thrive by implementing systematic approaches to product compliance that are more than functional bandages, they are revenue-generating engines. Consider working with Oracle to help you address your compliance needs. Many of the world’s most innovative leaders and pioneers are leveraging Oracle’s Agile Product Lifecycle Management (PLM) portfolio of enterprise applications to manage the product value chain, centralize product data, automate processes, and launch more eco-friendly products to market faster.   Particularly, the Agile Product Governance & Compliance (PG&C) solution provides out-of-the-box functionality to integrate actionable regulatory information into the enterprise product record from the ideation to the disposal/recycling phase.  Agile PG&C is a comprehensive solution that makes product compliance per corporate initiatives and regulations more reliable and efficient. Throughout product lifecycles, use the solution to support full material disclosures, gain rapid visibility into non-compliance issues, efficiently manage declarations with your suppliers, feed compliance data into a corrective action if a product must be changed, and swiftly satisfy audits by showing all due diligence tracked in one solution. Given the compounding regulation and consumer focus on urgent environmental issues, now is the time to act. Implementing an enterprise-wide systematic approach to product compliance is a competitive investment. From the start, Agile PG&C enables companies to confidently design for compliance and sustainability, reduce the cost of compliance, minimize the risk of business interruption, deliver responsible products, and inspire new innovation.  Don’t wait any longer! To find out more about Agile Product Governance & Compliance download the data sheet, contact your sales representative, or call Oracle at 1-800-633-0738.

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• Securing Flexfield Value Sets in EBS 12.2

  - by Sara Woodhull

  Release 12.2 includes a new feature: flexfield value set security. This new feature gives you additional options for ensuring that different administrators have non-overlapping responsibilities, which in turn provides checks and balances for sensitive activities.  Separation of Duties (SoD) is one of the key concepts of internal controls and is a requirement for many regulations including: Sarbanes-Oxley (SOX) Act Health Insurance Portability and Accountability Act (HIPAA) European Union Data Protection Directive. Its primary intent is to put barriers in place to prevent fraud or theft by an individual acting alone. Implementing Separation of Duties requires minimizing the possibility that users could modify data across application functions where the users should not normally have access. For flexfields and report parameters in Oracle E-Business Suite, values in value sets can affect functionality such as the rollup of accounting data, job grades used at a company, and so on. Controlling access to the creation or modification of value set values can be an important piece of implementing Separation of Duties in an organization. New Flexfield Value Set Security feature Flexfield value set security allows system administrators to restrict users from viewing, adding or updating values in specific value sets. Value set security enables role-based separation of duties for key flexfields, descriptive flexfields, and report parameters. For example, you can set up value set security such that certain users can view or insert values for any value set used by the Accounting Flexfield but no other value sets, while other users can view and update values for value sets used for any flexfields in Oracle HRMS. You can also segregate access by Operating Unit as well as by role or responsibility.Value set security uses a combination of data security and role-based access control in Oracle User Management. Flexfield value set security provides a level of security that is different from the previously-existing and similarly-named features in Oracle E-Business Suite: Function security controls whether a user has access to a specific page or form, as well as what operations the user can do in that screen. Flexfield value security controls what values a user can enter into a flexfield segment or report parameter (by responsibility) during routine data entry in many transaction screens across Oracle E-Business Suite. Flexfield value set security (this feature, new in Release 12.2) controls who can view, insert, or update values for a particular value set (by flexfield, report, or value set) in the Segment Values form (FNDFFMSV). The effect of flexfield value set security is that a user of the Segment Values form will only be able to view those value sets for which the user has been granted access. Further, the user will be able to insert or update/disable values in that value set if the user has been granted privileges to do so.  Flexfield value set security affects independent, dependent, and certain table-validated value sets for flexfields and report parameters. Initial State of the Feature upon Upgrade Because this is a new security feature, it is turned on by default.  When you initially install or upgrade to Release 12.2.2, no users are allowed to view, insert or update any value set values (users may even think that their values are missing or invalid because they cannot see the values).  You must explicitly set up access for specific users by enabling appropriate grants and roles for those users.We recommend using flexfield value set security as part of a comprehensive Separation of Duties strategy. However, if you choose not to implement flexfield value set security upon upgrading to or installing Release 12.2, you can enable backwards compatibility--users can access any value sets if they have access to the Values form--after you upgrade. The feature does not affect day-to-day transactions that use flexfields.  However, you must either set up specific grants and roles or enable backwards compatibility before users can create new values or update or disable existing values. For more information, see: Release 12.2 Flexfield Value Set Security Documentation Update for Patch 17305947:R12.FND.C (Document 1589204.1) R12.2 TOI: Implement and Use Application Object Library (AOL) - Flexfields Security and Separation of Duties for Value Sets (recorded training)

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• Rolling Along: PASS Board Year 2, Q2

  - by Denise McInerney

  Eighteen months into my time as a PASS Director I’m especially proud of what the Virtual Chapters have accomplished and want to share that progress with you. I'm also pleased that the organization has invested more resources to support the VCs. In this quarter I got to attend two conferences and meet more members of the SQL community. Virtual Chapters In the first six months of 2013 VCs have hosted more than 50 webinars, offering free technical education to over 6200 attendees. This is a great benefit to PASS members; thanks to the VC leaders, volunteers and speakers who contribute their time to produce these events. The Performance VC held their “Summer Performance Palooza”, an event featuring eight back-to-back sessions. Links to the session recordings can be found on the VCs web site. The new webinar platform, GoToWebinar, has been rolled out to all the VCs. This is a more stable, scalable platform and represents an important investment into the future of the VCs. A few new VCs are in the planning stages, including one focused on Security and one for Russian speakers. Visit the Virtual Chapter home page to sign up for the chapters that interest you. Each Virtual Chapter is offering a discount code for PASS Summit 2013. Be sure to ask your VC leader for the code to save $200 on Summit registration. 24 Hours of PASS The next 24HOP will be on July 31. This Summit Preview edition will feature 24 consecutive webcasts presented by experts who will be speaking at Summit in October. Registration for this free event is open now. And we will be using the GoToWebinar platform for 24HOP also. Business Analytics Conference April marked the first PASS Business Analytics Conference in Chicago. This introduced PASS to another segment of data professionals: the analysts and data scientists who work with the world’s growing collection of data. Overall the inaugural event was a success and gave us a glimpse into this increasingly important space. After Chicago the Board had several serious discussions about the lessons learned from this seven and what we should do next. We agreed to apply those lessons and continue to invest in this event; there will be a PASS Business Analytics Conference in 2014. I’m very pleased the next event will be in San Jose, CA, the heart of Silicon Valley, a place where a great deal of investment and innovation in data analytics is taking place. Global SQL Community Over the last couple of years PASS has been taking steps to become more relevant to SQL communities in different parts of the world. In May I had the opportunity to attend SQL Bits XI in Nottingham, England. It was enlightening to meet and talk with SQL professionals from around the U.K. as well as many other European countries. The many SQL Bits volunteers put on a great event and were gracious hosts. Budgets The Board passed the FY14 budget at the end of June. The  budget process can be challenging and requires the Board to make some difficult choices about where to allocate resources. Overall I’m satisfied with the decisions we made and think we are investing in the right activities and programs. Next Up The Board is meeting July 18-19 in Kansas City. We will be holding the Executive Committee election for the Exec Co that will take office in 2014. We will also be discussing plans for the next BA conference as well as the next steps for our Global Growth initiative. Applications for the upcoming Board of Directors election open on July 24. If you are considering running for the Board you can visit the PASS elections site to learn more about the election process. And I encourage anyone considering running to reach out to current and past Board members to learn about what the role entails. Plans for the next PASS Summit are in full swing. We are working on some fun new ideas to introduce attendees to the many ways to become involved in the SQL community.

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• Call for Papers for both Devoxx UK and France now open!

  - by Yolande

  Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:Cambria; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} The two conferences are taking place the last week of March 2013 with London on March 26th and 27 and Paris on March 28th and 29th. Oracle fully supports "Devoxx UK" and "Devoxx France" as a European Platinum Partner. Submit proposals and participate in both conferences since they are a two-hour train ride away from one another. The Devoxx conferences are designed “for developers by developers.” The conference committees are looking for speakers who are passionate developers unafraid to share their knowledge of Java, mobile, web and beyond. The sessions are about frameworks, tools and development with in-depth conference sessions, short practical quickies, and bird-of-a-feather discussions. Those different formats allow speakers to choose the best way to present their topics and can be mentioned during the submission process Devoxx has proven its success under Stephan Janssen, organizer of Devoxx in Belgium for the past 11 years. Devoxx has been the biggest Java conference in Europe for many years. To organize those local conferences, Stephan has enrolled the top community leaders in the UK and France. Ben Evans and Martijn Verberg are the leaders of London Java User Group (JUG) and are also known internationally for starting the Adopt-a-JSR program. Antonio Goncalves is the leader of the Paris JUG. He organized last year’s Devoxx France, which was a big success with twice the size first expected. The organizers made sure to add the local character to the conferences. "The community energy has to feel right," said Ben Evans and for that he picked an "old Victoria hall" for the venue. Those leaders are part of very dynamic Java communities in France and in the UK. France has 22 JUGs; the Paris JUG alone has 2,000 members. The UK has over 50,000 developers working in London and its surroundings; a lot of them are Java developers working in the financial industry. The conference fee is kept as low as possible to encourage those developers to attend. Devoxx promises to be crowded and sold out in advance. Make sure to submit your talks to both Devoxx UK and France before January 31st, 2013. 

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• Moving abroad - Relocation advice

  - by Tim Koekkoek

  Oracle offers graduates from different European countries the opportunity to start their career abroad. Some already have experience with living abroad as they have done an exchange semester or internship in another county, for others it is the first time they will move abroad. Rui started in October 2011 as a Business Development Consultant in Dublin and moved from Portugal to Dublin, Ireland to start his career. For those planning to leave their home country and who desire to work abroad, he will share some tips and tricks in this article. When you’re faced with an opportunity like this, there are lots of things that will come to your mind. Sometimes it can be either very exciting, or even stressful. 1. First of all, try to relax. If you are certain you are moving abroad, all you need to do is some research about the country where you’re going to live, get to know its culture (gastronomy, important dates and events, its economy and effective ways to keep you in touch with your family and friends – such as mobile companies and Internet services), and start to understand the best locations (with good access) you could/should live in are. Don’t forget that initially you can be limited by transport and therefore it is important to explore the ideal places for you. During this time, Oracle provides everything you’ll need (papers, documents, etc.) to cross borders. 2. When you arrive, you understand that you are in a new country, in a new place, where all things (or most) are unknown to you. Before you panic, try to see it as a new challenge where new opportunities will come. Sometimes, it’s not easy I know, but the very best a new place has to give to you, is the opportunity to understand a new culture, get to know other people, other ways of working, and grow both as a person and professionally. So, you have nothing to lose in this kind of experiment. 3. When you arrive at Oracle, there’s a fantastic team that will help you with settling in, HR, Payroll, Relocation, IT. In my case, Oracle helped me with the relocation, they supported me to arrange everything such as helping out with all the paperwork and finding a new apartment. As you can see they will do their best to help you to be successful! 4. Engage with your new co-workers. Going to a place where you don’t know anyone can be tough sometimes but see it as an opportunity to meet people from all over the world and share experiences. Embrace it. 5. Plan ahead, try to get the most information possible and use it. Oracle is a multinational enterprise that will allow you to get to know a new labour market and give you the flexibility you need to understand your view of employment and occupation, giving you the very best opportunities to join different teams and working areas, so that you can work where you fit best. Good luck! If you’re thinking about starting a career abroad, read the following article: http://www.overseasdigest.com/movingtips.htm it can be very useful to you. Interested in starting your career at Oracle like Rui has? Please have a look at https://campus.oracle.com for all of our latest vacancies.

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• [OffTopic] PhD is it worth it?

  - by Zenzen

  So I'll be graduating next year (hopefully) and lately I started thinking about getting a PhD in computer science (to be more precise I was thinking about something related to "distributed systems", don't have any specific topics yet in mind), but is it really worth it? A PhD course here lasts 4 years and is free IF you're doing the "normal one" (which means you have class from monday to friday) OR you have to pay if you want to study on the weekends. So I've been thinking about getting a normal full time job (as a JEE programmer) and doing my PhD during the weekends OR doing the normal PhD course (mon-fri) and getting a part time job as a software dev (the main reason I want a job is simple - I need to eat). That would give me practical working experience and theoretical knowledge+a PhD, but it would also mean working 7days a week from 9 to 5 for 4 years straight (sounds like an overkill). Is it, job wise, really worth getting a PhD? As an employer do you prefer people with PhDs or MScs? This might be kinda important - I'm not from the US or western europe, how are PhDs from other countries (I am graduating one of the best, if not the best, school in my country but it's still a central european country...) seen? Are they useless? I won't hide it - after graduation I am thinking about moving abroad.

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• Currency exchange rates for paypal

  - by Jacco

  Does anyone know a way to get the currency exchange rates for paypal? We have custom shopping cart and use Paypal (Website Payments Standard) to handle payments. Our 'home' currency is Euro, but we would like to present our customers the option to pay in different currencies (USD, CAD, AUD and GBP). PayPal offers the option to:     a) automatically convert our Euro quoted prices to, for example, USD upon checkout     b) checkout in USD directly With option a): We get paid in Euro, the customer pays for the currency exchange (good). The customer does not know what he/she is going to be charged in USD until checkout. (bad) With option b) The customer pays in USD, then the currency is converted into EUR and we pay the the currency exchange. The customer never has to worry about the different currencies (excellent) We do not know the exchange rate PayPal is going to use so we cannot quote the correct prices to our customer (showstopper) So my question is:   Does anybody know a way to get the PayPal exchange rates? or   Does anybody know how to make a good estimate? Update: PayPal updates it's exchange rate 2 times a day. (at least, that is what they state). They use the Interbank Exchange Rate provided by ??? and add a 2.5% spread above this rate to determine their retail foreign exchange rates. Unforunately, there the Interbank Exchange Rates vary from source to source and from minute to minute. We have been monitoring the PayPal exchange rates and cross referenced them with the Official reference rates provides by the European Central Bank. the results vary widely, somewhere from 1 to 6 ! percent...

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• Java UTF-8 to ASCII conversion with supplements

  - by bozo

  Hi, we are accepting all sorts of national characters in UTF-8 string on the input, and we need to convert them to ASCII string on the output for some legacy use. (we don't accept Chinese and Japanese chars, only European languages) We have a small utility to get rid of all the diacritics: public static final String toBaseCharacters(final String sText) { if (sText == null || sText.length() == 0) return sText; final char[] chars = sText.toCharArray(); final int iSize = chars.length; final StringBuilder sb = new StringBuilder(iSize); for (int i = 0; i < iSize; i++) { String sLetter = new String(new char[] { chars[i] }); sLetter = Normalizer.normalize(sLetter, Normalizer.Form.NFC); try { byte[] bLetter = sLetter.getBytes("UTF-8"); sb.append((char) bLetter[0]); } catch (UnsupportedEncodingException e) { } } return sb.toString(); } The question is how to replace all the german sharp s (ß, Ð, d) and other characters that get through the above normalization method, with their supplements (in case of ß, supplement would probably be "ss" and in case od Ð supplement would be either "D" or "Dj"). Is there some simple way to do it, without million of .replaceAll() calls? So for example: Ðonardan = Djonardan, Blaß = Blass and so on. We can replace all "problematic" chars with empty space, but would like to avoid this to make the output as similar to the input as possible. Thank you for your answers, Bozo

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• Problem with XML encoding of database contents with Latin characters

  - by user89691

  I have an ASP Access database that contains strings in various European languages. The database was populated prior by agents in the respective countries. It contains entries with accented etc characters as you would expect. If I open the database with MS Access these characters show up fine. For example the the German equivalent of "Open" shows as "Öffnen" (hopefully you can see an "O" with 2 dots above it!). I have ASP code that reads the database and returns records in XML. The text is passed to XMLEncode to construct the XML, but that only seems to deal with the 5 specials like "<", "&", etc. If I dump the XML the accented characters are unchanged. <English>Open</English> <German>Öffnen</German> If I look at the raw packets with Wireshark I see that the "Ö" byte is hex D6, which appears to be it's decimal Unicode and ISO 8859-1 value. The problem starts when I try to parse the XML in client-side JS. I get: "An invalid character was found in text content" from IE. FF and Chrome happily accept the XML without hiccup but the browser shows the "Ö" character as a diamond with a question mark inside. http://www.validome.org/xml/validate/ reports "encoding error." http://www.w3schools.com/dom/dom_validate.asp thinks it is fine. The XML is UTF-8 encoded. What do I need to do to have IE accept my XML without complaint? What do I need to do to have browsers display the stuff correctly?

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• xml to hashmap - php

  - by csU

  Hi, Given an xml structure like this <gesmes:Envelope> <gesmes:subject>Reference rates</gesmes:subject> <gesmes:Sender> <gesmes:name>European Central Bank</gesmes:name> </gesmes:Sender> <Cube> <Cube time="2010-03-26"> <Cube currency="USD" rate="1.3353"/> <Cube currency="JPY" rate="124.00"/> <Cube currency="BGN" rate="1.9558"/> <Cube currency="CZK" rate="25.418"/> ... ... </Cube> </Cube> </gesmes:Envelope> how can i go about getting the values stored in to a hashmap or similar structure in php? Have been trying to do this for the last few hours now but cant manage it :D It is homework so i guess no full solutuins please( tho the actual assignment is to use the web services, i am just stuck with parsing it :D ). Maybe someone could show me a brief example for a made up xml file that i could apply to mine? Thanks

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• Asp.net renders string with wrong encoding, but PHP doesn't (MySQL)

  - by citronas

  I took over some old php application with MySQL as database. Inside the database, there are tables including content with localized strings (therefore containing special chars) Currently there is a PHP application accessing that database. My job is to create an ASP.net (C# codebehind) application that accesses that strings as well. That works, as far as encoding goes. If I try to access these strings, I do get a kind of encoding problem, like 'Ändern' and 'Prüfzeichen', but only in the ASP.net application. The PHP app sets utf-8 as charset and the strings are perfectly rendered. In the ASP.net application it's gibberish, regardless of the page encoding. In the MySQL database, the charset for the specified table 'translations' is set to 'latin --cp1252 West European' and collation to 'latin_swedish_ci'. I can't seem to figure out what PHP apparently does, and ASP.net does not. I traced the php code and could not find any sign of special encoding while getting a string from the database. The question is, how can I ensure correct encoding inside the ASP.net application without modifying the database, because big changes at the php code are not possible? Does anybody have a clue?

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• SQL Server Collation / ADO.NET DataTable.Locale with different languages

  - by Turro

  Hi all, we have WinForms app which stores data in SQL Server (2000, we are working on porting it in 2008) through ADO.NET (1.1, working on porting to 4.0). Everything works fine if I read data previsouly written in Western-European locale (E.g.: "test", "test ù"), but now we have to be able to mix Western and non-Western alphabets as well (E.g.: "test - ???" - these are just random arabic chars). On the SQL Server side, database has been set with the Latin1_General collation, the field is a nvarchar(80). If I run a SQL SELECT statement (E.g.: "SELECT * FROM MyTable WHERE field = 'test - ???'", don't mind about the "*" or the actual names) from Query Analyzer, I get no results; the same happens if I pass the Sql statement to an ADO.NET DataAdapter to fill a DataTable. My guess is that it has something to do with collation, but I don't know how to correct this: do I have to change to collation (SQL Server) to a different one? Or do I have to set the locale on the DataAdaoter/DataTable (ADO.NET)? Thanks in advance to anyone who will help

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• Issue with Callback method and maintaining CultureInfo and ASP.Net HttpRuntime

  - by Little Larry Sellers

  Hi All, Here is my issue. I am working on an E-commerce solution that is deployed to multiple European countries. We persist all exceptions within the application to SQL Server and I have found that there are records in the DB that have a DateTime in the future! We define the culture in the web.config, for example pt-PT, and the format expected is DD-MM-YYYY. After debugging I found the issue with these 'future' records in the DB is because of Callback methods we use. For example, in our Caching architecture we use Callbacks, as such - CacheItemRemovedCallback ReloadCallBack = new CacheItemRemovedCallback(OnRefreshRequest); When I check the current threads CultureInfo, on these Callbacks it is en-US instead of pt-PT and also the HttpContext is null. If an exception occurs on the Callback our exception manager reports it as MM-DD-YYYY and thus it is persisted to SQL Server incorrectly. Unfortunately, in the exception manager code, we use DateTime.Now, which is fine if it is not a callback. I can't change this code to be culture specific due to it being shared across other verticals. So, why don't callbacks into ASP.Net maintain context? Is there any way to maintain it on this callback thread? What are the best practices here? Thanks.

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• Travelling Visual Studio developers

  - by Graphain

  Hi, I am about to travel to Europe (I'm Australian but imagine this is a similar circumstance for US users and simply flipped for European users). However, there is the slim possibility I will need to do some Visual Studio work while I'm travelling. As I see it I have three options: Leave a desktop PC on at home, access remotely via net cafes. Carry a laptop with me on the trip, upload files as required using public wifi. Option 2 but instead buy cheap light netbook that is miraculously capable of running VS. Does anyone have any experience or advice to shed on any of these options? For reference, this existing post suggests that VS remotely for short distances is okay, but over longer distances could be more problematic. I've used VS via RDP to a US server before and it was pretty laggy but for small changes I could get by. Concerns I have that you may have some experience with: Weight of luggage (ideally like to travel light) Security of laptop (imagine it'll be too heavy to carry around all the time so have to leave it at hotel/hostel etc. and hope for the best) Security of data (don't want someone stealing RDP access to my home PC) Security of FTP (don't want someone stealing FTP passwords over wireless)

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• How can I prevent text displacement for some foreign language fonts?

  - by weltraumpirat

  I have a multilingual project (currently 13 languages), which uses many different font variations of "Helvetica Neue", mostly bold, condensed and regular cuts from the LinoType Pro font set ( which includes western european characters) and the same for cyrillic. We will probably add chinese and japanese variations in the future. I have set up the project to use different CSS stylesheets and separately load the fonts for each version, depending on which language the user selects, so I can have different line heights, kerning and/or font sizes to make everything keep the original look, even if the fonts look nothing alike. All of this works well, except for one problem: For some reason, all cyrillic letters seem to be displaced. They appear 2-3 pixels below the correct base line, and actually protrude across the textfield's bottom border, even when the field is set to autosize. When I use textfield.getCharBoundaries(), all values seem to be correct, even though they obviously aren't rendered correctly. To make everything look neat, I could of course manually move all problematic textfields up or down according to language and font size, but I was wondering if there was some way to prevent or at least detect this kind of displacement in order to automatically handle the adjustments - the Flash Player should have some sort of information on how things are rendered, shouldn't it? Have any of you had similar problems? Or better yet: a solution?

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• Is there any possibility of rendering differences betweeen firefox 3 and 3.5 and IE 7 and 8, even if

  - by metal-gear-solid

  I'm making a site for European client and he said Firefox 3 and IE 7 and 8 has more user than others browser for desktop in Europe http://gs.statcounter.com/#browser_version-eu-monthly-200812-201001-bar I've only IE 7 and Firefox 3.5.7 installed in my PC. Should I download portable Firefox 3.0 and test in it too even if I'm not using any new css property/selector which only has support in Firefox 3.5 or testing in 3.5.7 would be enough? And for IE testing in IE 7 would be enough or should i check my site in IE8 (downloading VPC image of IE8 and testing in VM) even if I'm not using any new css property/selector which only has support in IE8? Or is it necessary to use <meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7" /> in <head> ? But what will happen when user will switch compatibility mode to IE 8 default rendering mode? Can we make site compatible in IE 7 and 8 both without using <meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7" />? If yes, then what special we need to do.care/consider in css to make site identical in both?

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• SQL Server Licensing in a VMware vSphere Cluster

  - by Helvick

  If I have SQL Server 2008 instances running in virtual machines on a VMware vSphere cluster with vMotion\DRS enabled so that the VM's can (potentially) run on any one of the physical servers in the cluster what precisely are the license requirements? For example assume that I have 4 physical ESX Hosts with dual physical CPU's and 3 separate single vCPU Virtual Machines running SQL Server 2008 running in that cluster. How many SQL Standard Processor licenses would I need? Is it 3 (one per VM) or 12 (one per VM on each physical host) or something else? How many SQL Enterprise Processor licenses would I need? Is it 3 (one per VM) or 8 (one for each physical CPU in the cluster) or, again, something else? The range in the list prices for these options goes from $17k to $200k so getting it right is quite important. Bonus question: If I choose the Server+CAL licensing model do I need to buy multiple Server instance licenses for each of the ESX hosts (so 12 copies of the SQL Server Standard server license so that there are enough licenses on each host to run all VM's) or again can I just license the VM and what difference would using Enterprise per server licensing make? Edited to Add Having spent some time reading the SQL 2008 Licensing Guide (63 Pages! Includes Maps!*) I've come across this: • Under the Server/CAL model, you may run unlimited instances of SQL Server 2008 Enterprise within the server farm, and move those instances freely, as long as those instances are not running on more servers than the number of licenses assigned to the server farm. • Under the Per Processor model, you effectively count the greatest number of physical processors that may support running instances of SQL Server 2008 Enterprise at any one time across the server farm and assign that number of Processor licenses And earlier: ..For SQL Server, these rule changes apply to SQL Server 2008 Enterprise only. By my reading this means that for my 3 VM's I only need 3 SQL 2008 Enterprise Processor Licenses or one copy of Server Enterprise + CALs for the cluster. By implication it means that I have to license all processors if I choose SQL 2008 Standard Processor licensing or that I have to buy a copy of SQL Server 2008 Standard for each ESX host if I choose to use CALs. *There is a map to demonstrate that a Server Farm cannot extend across an area broader than 3 timezones unless it's in the European Free Trade Area, I wasn't expecting that when I started reading it.

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• SQL Server Licensing in a VMware vSphere Cluster

  - by Helvick

  If I have SQL Server 2008 instances running in virtual machines on a VMware vSphere cluster with vMotion\DRS enabled so that the VM's can (potentially) run on any one of the physical servers in the cluster what precisely are the license requirements? For example assume that I have 4 physical ESX Hosts with dual physical CPU's and 3 separate single vCPU Virtual Machines running SQL Server 2008 running in that cluster. How many SQL Standard Processor licenses would I need? Is it 3 (one per VM) or 12 (one per VM on each physical host) or something else? How many SQL Enterprise Processor licenses would I need? Is it 3 (one per VM) or 8 (one for each physical CPU in the cluster) or, again, something else? The range in the list prices for these options goes from $17k to $200k so getting it right is quite important. Bonus question: If I choose the Server+CAL licensing model do I need to buy multiple Server instance licenses for each of the ESX hosts (so 12 copies of the SQL Server Standard server license so that there are enough licenses on each host to run all VM's) or again can I just license the VM and what difference would using Enterprise per server licensing make? Edited to Add Having spent some time reading the SQL 2008 Licensing Guide (63 Pages! Includes Maps!*) I've come across this: • Under the Server/CAL model, you may run unlimited instances of SQL Server 2008 Enterprise within the server farm, and move those instances freely, as long as those instances are not running on more servers than the number of licenses assigned to the server farm. • Under the Per Processor model, you effectively count the greatest number of physical processors that may support running instances of SQL Server 2008 Enterprise at any one time across the server farm and assign that number of Processor licenses And earlier: ..For SQL Server, these rule changes apply to SQL Server 2008 Enterprise only. By my reading this means that for my 3 VM's I only need 3 SQL 2008 Enterprise Processor Licenses or one copy of Server Enterprise + CALs for the cluster. By implication it means that I have to license all processors if I choose SQL 2008 Standard Processor licensing or that I have to buy a copy of SQL Server 2008 Standard for each ESX host if I choose to use CALs. *There is a map to demonstrate that a Server Farm cannot extend across an area broader than 3 timezones unless it's in the European Free Trade Area, I wasn't expecting that when I started reading it.

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• varnish3, mod_geoip with apache2 using mod_rewrite and mod_rpaf

  - by mursalat

  I am maintaining a website with 3 different versions of the site, with 3 different languages, handles with a single system written in php, which takes in environment variables based on the domain name that is being accessed. These are the three sites: myshop.com : english international version myshop.eu : european version of site myshop.ru : russian version of the site when myshop.com is accessed from russia it is to be redirected to myshop.ru, and any country from europe accesses myshop.com, is redirected to myshop.eu, and international visitors stay at myshop.com, although they can go to the country specific site. All these redirections for the country is done using GeoIP apache2 mod in order to determine the country code, which is used in a RewriteCondition to state a RewriteRule, there are some exceptions of IPs that do not do the rewrite for, basically the IPs of the developer's PCs. The site has been doing just fine, until we decided to setup varnish to give the site a boost, it really did give it a great boost, but the country specific rewrites has become buggy. What started to happen is that a russian visitor can go to myshop.com and won't be redirected, until he clicks a random link (perhaps a link not cached by varnish yet) and the user is redirected to their specific country. For that i setup mod_rpaf, and for exceptions to the rewrite rule (for the developer's ip), i used this RewriteCond %{HTTP:X-FORWARDED-FOR} !^43\.43\.43\.43, and i restarted varnish and apache2, it worked for a while, then it messed up again. And whole day i have been doing changes however i have little no clue as to what's going on, sometimes it works, and sometimes it doesn't, and sometimes it half works, etc... As for geoip, i used a php to check the $_SERVER variable, and here is the general idea of the output [HTTP_X_FORWARDED_FOR] => 43.43.43.44 [HTTP_X_VARNISH] => 1705675599 [SERVER_ADDR] => 127.0.0.1 [SERVER_PORT] => 80 [REMOTE_ADDR] => 43.43.43.44 [GEOIP_ADDR] => 43.43.43.44 [GEOIP_CONTINENT_CODE] => EU [GEOIP_COUNTRY_CODE] => FR [GEOIP_COUNTRY_NAME] => France Now, thanks to the "random" redirects, i hardly have a clue as to what is going on, so can you guys please give me some ideas as to what tools to use to debug this? I have tried to see the redirect logs, but they really dont show much, and varnishlog isn't helping much either - although i must admit i am no professional at varnish. I believe the problem is with varnish trying to cache the url, and thus apache redirects are not being done properly, however visits the site first has a redirect, and based on that other users are served the content, depending on from where the user was when the cache was last updated, is it correct? if so, how can i solve the problem? Also, i have the option of using geoip redirects on varnish3 instead of using apache2 to do the redirects, is that what the best practice is? Any suggestion as to debugging this or to fix this would be helpful! thnx!

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• What’s New for Oracle Commerce? Executive QA with John Andrews, VP Product Management, Oracle Commerce

  - by Katrina Gosek

  Oracle Commerce was for the fifth time positioned as a leader by Gartner in the Magic Quadrant for E-Commerce. This inspired me to sit down with Oracle Commerce VP of Product Management, John Andrews to get his perspective on what continues to make Oracle a leader in the industry and what’s new for Oracle Commerce in 2013. Q: Why do you believe Oracle Commerce continues to be a leader in the industry? John: Oracle has a great acquisition strategy – it brings best-of-breed technologies into the product fold and then continues to grow and innovate them. This is particularly true with products unified into the Oracle Commerce brand. Oracle acquired ATG in late 2010 – and then Endeca in late 2011. This means that under the hood of Oracle Commerce you have market-leading technologies for cross-channel commerce and customer experience, both designed and developed in direct response to the unique challenges online businesses face. And we continue to innovate on capabilities core to what our customers need to be successful – contextual and personalized experience delivery, merchant-inspired tools, and architecture for performance and scalability. Q: It’s not a slow moving industry. What are you doing to keep the pace of innovation at Oracle Commerce? John: Oracle owes our customers the most innovative commerce capabilities. By unifying the core components of ATG and Endeca we are delivering on this promise. Oracle Commerce is continuing to innovate and redefine how commerce is done and in a way that drive business results and keeps customers coming back for experiences tailored just for them. Our January and May 2013 releases not only marked the seventh significant releases for the solution since the acquisitions of ATG and Endeca, we also continue to demonstrate rapid and significant progress on the unification of commerce and customer experience capabilities of the two commerce technologies. Q: Can you tell us what was notable about these latest releases under the Oracle Commerce umbrella? John: Specifically, our latest product innovations give businesses selling online the ability to get to market faster with more personalized commerce experiences in the following ways: Mobile: the latest Commerce Reference Application in this release offers a wider range of examples for online businesses to leverage for iOS development and specifically new iPad reference capabilities. This release marks the first release of the iOS Universal application that serves both the iPhone and iPad devices from a single download or binary. Business users can now drive page content management and layout of search results and category pages, as well as create additional storefront elements such as categories, facets / dimensions, and breadcrumbs through Experience Manager tools. Cross-Channel Commerce: key commerce platform capabilities have been added to support cross-channel commerce, including an expanded inventory model to maintain inventory for stores, pickup in stores and Web-based returns. Online businesses with in-store operations can now offer advanced shipping options on the web and make returns and exchange logic easily available on the web. Multi-Site Capabilities: significant enhancements to the Commerce Platform multi-site architecture that allows business users to quickly launch and manage multiple sites on the same cluster and share data, carts, and other components. First introduced in 2010, with this latest release business users can now partition or share customer profiles, control users’ site-based access, and manage personalization assets using site groups. Internationalization: continued language support and enhancements for business user tools as well and search and navigation. Guided Search now supports 35 total languages with 11 new languages (including Danish, Arabic, Norwegian, Serbian Cyrillic) added in this release. Commerce Platform tools now include localized support for 17 locales with 4 new languages (Danish, Portuguese (European), Finnish, and Thai). No development or customization is required in order for business users to use the applications in any of these supported languages. Business Tool Experience: valuable new Commerce Merchandising features include a new workflow for making emergency changes quickly and increased visibility into promotions rules and qualifications in preview mode. Oracle Commerce business tools continue to become more and more feature rich to provide intuitive, easy- to-use (yet powerful) capabilities to allow business users to manage content and the shopping experience. Commerce & Experience Unification: demonstrable unification of commerce and customer experience capabilities include – productized cartridges that provide supported integration between the Commerce Platform and Experience Management tools, cross-channel returns, Oracle Service Cloud integration, and integrated iPad application. The mission guiding our product development is to deliver differentiated, personalized user experiences across any device in a contextual manner – and to give the business the best tools to tune and optimize those user experiences to meet their business objectives. We also need to do this in a way that makes it operationally efficient for the business, keeping the overall total cost of ownership low – yet also allows the business to expand, whether it be to new business models, geographies or brands. To learn more about the latest Oracle Commerce releases and mission, visit the links below: • Hear more from John about the Oracle Commerce mission • Hear from Oracle Commerce customers • Documentation on the new releases • Listen to the Oracle ATG Commerce 10.2 Webcast • Listen to the Oracle Endeca Commerce 3.1.2 Webcast

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• Smarter, Faster, Cheaper: The Insurance Industry’s Dream

  - by Jenna Danko

  On June 3rd, I saw the Gaylord Resort Centre in Washington D.C. become the hub of C level executives and managers of insurance carriers for the IASA 2013 Conference.  Insurance Accounting/Regulation and Technology sessions took the focus, but there were plenty of tertiary sessions for career development, which complemented the overall strong networking side of the conference.  As an exhibitor, Oracle, along with several hundred other product providers, welcomed the opportunity to display and demonstrate our solutions and we were encouraged by hustle and bustle of the exhibition floor.  The IASA organizers had pre-arranged fast track tours whereby interested conference delegates could sign up for a series of like-themed presentations from Vendors, giving them a level of 'Speed Dating' introductions to possible solutions and services.  Oracle participated in a number of these, which were very well subscribed.  Clearly, the conference had a strong business focus; however, attendees saw technology as a key enabler to get their processes done smarter, faster and cheaper.  As we navigated through the exhibition, it became clear from the inquiries that came to us that insurance carriers are gravitating to a number of focus areas: Navigating the maze of upcoming regulatory reporting changes. For US carriers with European holdings, Solvency II carries a myriad of rules and reporting requirements. Alignment across the globe of the Own Risk and Solvency Assessment (ORSA) processes brings to the fore the National Insurance of Insurance commissioners' (NAIC) recent guidance manual publication. Doing more with less and to certainly expect more from technology for less dollars. The overall cost of IT, in particular hardware, has dropped in real terms (though the appetite for more has risen: more CPU, more RAM, more storage), but software has seen less change. Clearly, customers expect either to pay less or get a lot more from their software solutions for the same buck. Doing things smarter – A recognition that with the advance of technology to stand still no longer means you are technically going backwards. Technology and, in particular technology interactions with human business processes, has undergone incredible change over the past 5 years. Consumer usage (iPhones, etc.) has been at the forefront, but now at the Enterprise level ever more effective technology exploitation is beginning to take place. That data and, in particular gleaning knowledge from data, is refining and improving business processes.  Organizations are now consuming more data than ever before, and it is set to grow exponentially for some time to come.  Amassing large volumes of data is one thing, but effectively analyzing that data is another.  It is the results of such analysis that leads to improvements both in terms of insurance product offerings and the processes to support them. Regulatory Compliance, damned if you do and damned if you don’t! Clearly, around the globe at lot is changing from a regulatory perspective and it is evident that in terms of regulatory requirements, whilst there is a greater convergence across jurisdictions bringing uniformity, there is also a lot of work to be done in the next 5 years. Just like the big data, hidden behind effective regulatory compliance there often lies golden nuggets that can give competitive advantages. From Oracle's perspective, our Rating Engine, Billing, Document Management and Insurance Analytics solutions on display served to strike up good conversations and, as is always the case at conferences, it was a great opportunity to meet and speak with existing Oracle customers that we might not have otherwise caught up with for a while. Fortunately, I was able to catch up on a few sessions at the close of the Exhibition.  The speaker quality was high and the audience asked challenging, but pertinent, questions.  During Dr. Jackie Freiberg’s keynote “Bye Bye Business as Usual,” the author discussed 8 strategies to help leaders create a culture where teams consistently deliver innovative ideas by disrupting the status quo.  The very first strategy: Get wired for innovation.  Freiberg admitted that folks in the insurance and financial services industry understand and know innovation is important, but oftentimes they are slow adopters.  Today, technology and innovation go hand in hand. In speaking to delegates during and after the conference, a high degree of satisfaction could be measured from their positive comments of speaker sessions and the exhibitors. I suspect many will be back in 2014 with Indianapolis as the conference location. Did you attend the IASA Conference in Washington D.C.?  If so, I would love to hear your comments. Andrew Collins is the Director, Solvency II of Oracle Financial Services. He can be reached at andrew.collins AT oracle.com.

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• Spotlight on Claims: Serving Customers Under Extreme Conditions

  - by [email protected]

  Oracle Insurance's director of marketing for EMEA, John Sinclair, recently attended the CII Spotlight on Claims event in London. Bad weather and its implications for the insurance industry have become very topical as the frequency and diversity of natural disasters - including rains, wind and snow - has surged across Europe this winter. On England's wettest day on record, the county of Cumbria was flooded with 12 inches of rain within 24 hours. Freezing temperatures wreaked havoc on European travel, causing high speed TVG trains to break down and stranding hundreds of passengers under the English Chanel in a tunnel all night long without heat or electricity. A storm named Xynthia thrashed France and surrounding countries with hurricane force, flooding ports and killing 51 people. After the Spring Equinox, insurers may have thought the worst had past. Then came along Eyjafjallajökull, spewing out vast quantities of volcanic ash in what is turning out to be one of most costly natural disasters in history. Such extreme events challenge insurance companies' ability to service their customers just when customers need their help most. When you add economic downturn and competitive pressures to the mix, insurers are further stretched and required to continually learn and innovate to meet high customer expectations with reduced budgets. These and other issues were hot topics of discussion at the recent "Spotlight on Claims" seminar in London, focused on how weather is affecting claims and the insurance industry. The event was organized by the CII (Chartered Insurance Institute), a group with 90,000 members. CII has been at the forefront in setting professional standards for the insurance industry for over a century. Insurers came to the conference to hear how they could better serve their customers under extreme weather conditions, learn from the experience of their peers, and hear about technological breakthroughs in climate modeling, geographic intelligence and IT. Customer case studies at the conference highlighted the importance of effective and constant communication in handling the overflow of catastrophe related claims. First and foremost is the need to rapidly establish initial communication with claimants to build their confidence in a positive outcome. Ongoing communication then needs to be continued throughout the claims cycle to mange expectations and maintain ownership of the process from start to finish. Strong internal communication to support frontline staff was also deemed critical to successful crisis management, as was communication with the broader insurance ecosystem to tap into extended resources and business intelligence. Advances in technology - such web based systems to access policies and enter first notice of loss in the field - as well as customer-focused self-service portals and multichannel alerts, are instrumental in improving customer satisfaction and helping insurers to deal with the claims surge, which often can reach four or more times normal workloads. Dynamic models of the global climate system can now be used to better understand weather-related risks, and as these models mature it is hoped that they will soon become more accurate in predicting the timing of catastrophic events. Geographic intelligence is also being used within a claims environment to better assess loss reserves and detect fraud. Despite these advances in dealing with catastrophes and predicting their occurrence, there will never be a substitute for qualified front line staff to deal with customers. In light of pressures to streamline efficiency, there was debate as to whether outsourcing was the solution, or whether it was better to build on the people you have. In the final analysis, nearly everybody agreed that in the future insurance companies would have to work better and smarter to keep on top. An appeal was also made for greater collaboration amongst industry participants in dealing with the extreme conditions and systematic stress brought on by natural disasters. It was pointed out that the public oftentimes judged the industry as a whole rather than the individual carriers when it comes to freakish events, and that all would benefit at such times from the pooling of limited resources and professional skills rather than competing in silos for competitive advantage - especially the end customer. One case study that stood out was on how The Motorists Insurance Group was able to power through one of the most devastating catastrophes in recent years - Hurricane Ike. The keys to Motorists' success were superior people, processes and technology. They did a lot of upfront planning and invested in their people, creating a healthy team environment that delivered "max service" even when they were experiencing the same level of devastation as the rest of the population. Processes were rapidly adapted to meet the challenge of the catastrophe and continually adapted to Ike's specific conditions as they evolved. Technology was fundamental to the execution of their strategy, enabling them anywhere access, on the fly reassigning of resources and rapid training to augment the work force. You can learn more about the Motorists experience by watching this video. John Sinclair is marketing director for Oracle Insurance in EMEA. He has more than 20 years of experience in insurance and financial services.

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