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• Windows Phone 7 UserExtenedProperties opinion...

  - by webdad3

  I was thinking of a way to some how connect my phone user base to my site user base. Right now if an item gets added to the site via the phone the userId is generic and the site displays it as SmartPhoneUser. I was thinking it might be cool to display the unique phone id by using the UserExtenedProperties, however, after reading Nick Harris's blog about it I'm thinking it may not be a good idea as I don't want users to think I'm up to anything nefarious. So I'm wondering if there are any suggestions out there on how to accomplish this task. Right now my site uses the JanRain module that allows multiple logins from other sites (Facebook, Yahoo, Google etc.). Any thoughts on how I can accomplish what I want to do without using the ExtendedProperties?

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• Creating a bundle - What's going wrong?

  - by joeylange

  Hello everyone, I've got a relatively simple one here. I'm making bundles to live inside the Resources folder of my application (and possibly in the Application Support folder). These bundles will contain template information for the data the application handles. I've constructed a bundle, with extension "booksprintstyle", and the directory structure is up to spec. I have an Info.plist all set and I think I've filled in all the values I need to. Do I need to change something in my App to have these folders-with-extensions recognized as bundle files, or am I missing something in my bundle structure? I noticed that some bundles have a file called PkgInfo; is that important? Below is the Info.plist from my bundle. <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>CFBundleDevelopmentRegion</key> <string>English</string> <key>CFBundleGetInfoString</key> <string>1.0, Copyright © 2009 Joey Lange</string> <key>CFBundleIdentifier</key> <string>net.atherial.books.exporter.printingpress.printstyle</string> <key>CFBundleInfoDictionaryVersion</key> <string>6.0</string> <key>CFBundleName</key> <string>Books Print Style - Generic</string> <key>CFBundlePackageType</key> <string>BNDL</string> <key>CFBundleShortVersionString</key> <string>1.0</string> <key>CFBundleSignature</key> <string>????</string> <key>CFBundleDisplayName</key> <string>Books Print Style - Generic</string> <key>NSHumanReadableCopyright</key> <string>Copyright © 2009 Joey Lange</string> <key>CFBundleVersion</key> <string>1.0</string> </dict> </plist>

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• Posting to Facebook Page using C# SDK from "offline" app

  - by James Crowley

  If you want to post to a facebook page using the Facebook Graph API and the Facebook C# SDK, from an "offline" app, there's a few steps you should be aware of. First, you need to get an access token that your windows service or app can permanently use. You can get this by visiting the following url (all on one line), replacing [ApiKey] with your applications Facebook API key. http://www.facebook.com/login.php?api_key=[ApiKey]&connect_display=popup&v=1.0 &next=http://www.facebook.com/connect/login_success.html&cancel_url=http://www.facebook.com/connect/login_failure.html &fbconnect=true&return_session=true&req_perms=publish_stream,offline_access,manage_pages&return_session=1 &sdk=joey&session_version=3 In the parameters of the URL you get redirected to, this will give you an access key. Note however, that this only gives you an access key to post to your own profile page. Next, you need to get a separate access key to post to the specific page you want to access. To do this, go to https://graph.facebook.com/[YourUserId]/accounts?access_token=[AccessTokenFromAbove] You can find your user id in the URL when you click on your profile image. On this page, you will then see a list of page IDs and corresponding access tokens for each facebook page. Using the appropriate pair, you can then use code like this: var app = new Facebook.FacebookApp(_accessToken); var parameters = new Dictionary { { "message" , promotionInfo.TagLine }, { "name" , promotionInfo.Title }, { "description" , promotionInfo.Description }, { "picture", promotionInfo.ImageUrl.ToString() }, { "caption" , promotionInfo.TargetUrl.Host }, { "link" , promotionInfo.TargetUrl.ToString() }, { "type" , "link" }, }; app.Post(_targetId + "/feed", parameters); And you're done!

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• debian/rules error "No rule to make target"

  - by Hairo

  i'm having some problems creating a .deb file with debuild before reading some tutorials i managed to make the file but i always get this error: make: *** No rule to make target «build». Stop. dpkg-buildpackage: failure: debian/rules build gave error exit status 2 debuild: fatal error at line 1329: dpkg-buildpackage -rfakeroot -D -us -uc -b failed Any help?? This is my debian rules file: #!/usr/bin/make -f # -*- makefile -*- # Sample debian/rules that uses debhelper. # This file was originally written by Joey Hess and Craig Small. # As a special exception, when this file is copied by dh-make into a # dh-make output file, you may use that output file without restriction. # This special exception was added by Craig Small in version 0.37 of dh-make. # Uncomment this to turn on verbose mode. #export DH_VERBOSE=1 build-stamp: configure-stamp dh_testdir touch build-stamp clean: dh_testdir dh_testroot rm -f build-stamp configure-stamp dh_clean install: build dh_testdir dh_testroot dh_clean -k dh_installdirs $(MAKE) install DESTDIR=$(CURDIR)/debian/pycounter mkdir -p $(CURDIR)/debian/pycounter # Copy .py files cp pycounter.py $(CURDIR)/debian/pycounter/opt/extras.ubuntu.com/pycounter/pycounter.py cp prefs.py $(CURDIR)/debian/pycounter/opt/extras.ubuntu.com/pycounter/prefs.py # desktop copyright and others (not complete, check) cp extras-pycounter.desktop $(CURDIR)/debian/pycounter/usr/share/applications/extras-pycounter.desktop

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• links for 2010-05-11

  - by Bob Rhubart

  Fat Bloke: Oracle VM VirtualBox 3.1.8 released! "Supporting new platforms such as Ubuntu 10.04 (Lucid Lynx) and delivering a host of bugfixes, VirtualBox 3.1.8 is available now from the usual places, " says the Fat Bloke. (tags: oracle otn virtualization linux) Anthony Shorten: What is the Oracle Utilities Application Framework? "The Oracle Utilities Application Framework is a reusable, scalable and flexible java based framework which allows other products to be built, configured and implemented in a standard way," according to Anthony Shorten (tags: oracle otn framework java standards) Audio podcast: Oracle WebLogic Suite Virtualization Option (Application Grid) "Steve Harris, Senior Vice President of application server and Java Platform, Enterprise Edition development, talks about running Oracle WebLogic Server on Oracle JRockit Virtual Edition. Listen here to learn how you can run faster and more efficiently without a guest operating system on Oracle VM." (tags: oracle otn grid wweblogic podcast virtualization) MySQL Community Blog: MySQL track with free event at Kaleidoscope 2010 "The even greater news," writes Giuseppe Maxia, "is that, in addition to the general schedule, there are SUNDOWN SESSIONS!" (tags: java sun oracle mysql) @SOAtoday: Will Cloudsourcing Change the Face of Consulting? "Will we all be working remotely to deliver our client projects going forward? Maybe someday, but not anytime soon." -- Oracle ACE Director Jordan Braunstein (tags: oracle otn oracleace cloudcomputing entarch) @SOAtoday: Are we Paid to Say No? "Software architects take their governance initiatives seriously, and I can say with a high level of confidence that most of these denials are highly justified. But, have we architects lost our entrepreneurial spirit, with governance as our defense? Are we over-scrutinizing new ideas and slowing down pilots of innovation because they don’t align with our governance policies and enterprise frameworks?" -- Oracle ACE Director Jordan Braunstein (tags: architect entarch oracle otn soa)

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• T-SQL How To: Compare and List Duplicate Entries in a Table

  - by Dan7el

  SQL Server 2000. Single table has a list of users that includes a unique user ID and a non-unique user name. I want to search the table and list out any users that share the same non-unique user name. For example, my table looks like this: ID User Name Name == ========= ==== 0 parker Peter Parker 1 parker Mary Jane Parker 2 heroman Joseph (Joey) Carter Jones 3 thehulk Bruce Banner What I want to do is do a SELECT and have the result set be: ID User Name Name == ========= ==== 0 parker Peter Parker 1 parker Mary Jane Parker from my table. I'm not a T-SQL guru. I can do the basic joins and such, but I'm thinking there must be an elegant way of doing this. Barring elegance, there must be ANY way of doing this. I appreciate any methods that you can help me with on this topic. Thanks! ---Dan---

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• How to move an element in a sorted list and keep the CouchDb write "atomic"

  - by karlthorwald

  I have elements of a list in couchdb documents. Let's say these are 3 elements in 3 documents: { "id" : "783587346", "type" : "aList", "content" : "joey", "sort" : 100.0 } { "id" : "358734ff6", "type" : "aList", "content" : "jill", "sort" : 110.0 } { "id" : "abf587346", "type" : "aList", "content" : "jack", "sort" : 120.0 } A view retrieves all "aList" documents and displays them sorted by "sort". Now I want to move the elements, when I want to move "jack" to the middle, I could do this atomic in one write and change it's sort key to 105.0. The view now returns the documents in the new sort order. After a lot of sorting I could end up with sort keys like 50.99999 and 50.99998 after some years and in extreme situations run out of digits? What can you recommend, is there a better way to do this? I'd rather keep the elements in seperate documents. Different users might edit different elements in parallel (which also can get tricky). Maybe there is a much better way?

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• SQL 2014 does data the way developers want

  - by Rob Farley

  A post I’ve been meaning to write for a while, good that it fits with this month’s T-SQL Tuesday, hosted by Joey D’Antoni (@jdanton) Ever since I got into databases, I’ve been a fan. I studied Pure Maths at university (as well as Computer Science), and am very comfortable with Set Theory, which undergirds relational database concepts. But I’ve also spent a long time as a developer, and appreciate that that databases don’t exactly fit within the stuff I learned in my first year of uni, particularly the “Algorithms and Data Structures” subject, in which we studied concepts like linked lists. Writing in languages like C, we used pointers to quickly move around data, without a database in sight. Of course, if we had a power failure all this data was lost, as it was only persisted in RAM. Perhaps it’s why I’m a fan of database internals, of indexes, latches, execution plans, and so on – the developer in me wants to be reassured that we’re getting to the data as efficiently as possible. Back when SQL Server 2005 was approaching, one of the big stories was around CLR. Many were saying that T-SQL stored procedures would be a thing of the past because we now had CLR, and that obviously going to be much faster than using the abstracted T-SQL. Around the same time, we were seeing technologies like Linq-to-SQL produce poor T-SQL equivalents, and developers had had a gutful. They wanted to move away from T-SQL, having lost trust in it. I was never one of those developers, because I’d looked under the covers and knew that despite being abstracted, T-SQL was still a good way of getting to data. It worked for me, appealing to both my Set Theory side and my Developer side. CLR hasn’t exactly become the default option for stored procedures, although there are plenty of situations where it can be useful for getting faster performance. SQL Server 2014 is different though, through Hekaton – its In-Memory OLTP environment. When you create a table using Hekaton (that is, a memory-optimized one), the table you create is the kind of thing you’d’ve made as a developer. It creates code in C leveraging structs and pointers and arrays, which it compiles into fast code. When you insert data into it, it creates a new instance of a struct in memory, and adds it to an array. When the insert is committed, a small write is made to the transaction to make sure it’s durable, but none of the locking and latching behaviour that typifies transactional systems is needed. Indexes are done using hashes and using bw-trees (which avoid locking through the use of pointers) and by handling each updates as a delete-and-insert. This is data the way that developers do it when they’re coding for performance – the way I was taught at university before I learned about databases. Being done in C, it compiles to very quick code, and although these tables don’t support every feature that regular SQL tables do, this is still an excellent direction that has been taken. @rob_farley

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• Is there an existing solution to the multithreaded data structure problem?

  - by thr

  I've had the need for a multi-threaded data structure that supports these claims: Allows multiple concurrent readers and writers Is sorted Is easy to reason about Fulfilling multiple readers and one writer is a lot easier, but I really would wan't to allow multiple writers. I've been doing research into this area, and I'm aware of ConcurrentSkipList (by Lea based on work by Fraser and Harris) as it's implemented in Java SE 6. I've also implemented my own version of a concurrent Skip List based on A Provably Correct Scalable Concurrent Skip List by Herlihy, Lev, Luchangco and Shavit. These two implementations are developed by people that are light years smarter then me, but I still (somewhat ashamed, because it is amazing work) have to ask the question if these are the two only viable implementations of a concurrent multi reader/writer data structures available today?

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• Twitter @Anywhere oauth_bridge_code

  - by AngelCabo

  I'm having trouble with Twitter's implementation of an oauth_bridge_code for the @anywhere api. I've seen a few walkthrough's on how to use this functionality but I can't seem to get the request to work for me. I'm using Ruby on Rails with the oauth gem. My code is as follows: def callback consumer = OAuth::Consumer.new(APP_CONFIG['twitter_key'], APP_CONFIG['twitter_secret'], :site => "http://api.twitter.com", :request_token_path => "/oauth/request_token", :authorize_path => "/oauth/authorize", :access_token_path => "/oauth/access_token", :http_method => :post) request = OAuth::AccessToken.new consumer json = request.post("https://api.twitter.com/oauth/access_token?oauth_bridge_code=#{params[:oauth_bridge_code]}") end I keep getting 401 unauthorized responses from the signed post request even though this is supposed to be working according to this walkthrough: http://blog.abrah.am/2010/09/using-twitter-anywhere-bridge-codes.html and a presentation from Matt Harris on slideshare. Any ideas on what I'm doing wrong (besides possibly trying to hit functionality that may not be in place)? Greatly appreciated!

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• ArchBeat Link-o-Rama for 2012-06-22

  - by Bob Rhubart

  Guide to integration architecture | Stephanie Mann "The landscape of integration architecture is shifting as service-oriented and cloud-based architecture take the fore," says Stephanie Mann. "To ensure success, enterprise architects and developers are turning to lighter-weight infrastructure to support more complex integration projects." FY13 Oracle PartnerNetwork Kickoff - Tues June 26, 2012 Join us for a one-hour live online event hosted by the Oracle PartnerNetwork team as we kickoff FY13. Other dates/times for EMEA/LAD/JAPAN/APAC. Click the link for details. Why should you choose Oracle WebLogic 12c instead of JBoss EAP 6? | Ricardo Ferreira Okay, you would expect an Oracle guy to make this argument. But Ferreira takes a very deep, very detailed technical dive into the issue. So hear the man out, will ya? Hibernate4 and Coherence | Rene van Wijk According to Oracle ACE Rene van Wijk, "there are two ways to integrate Hibernate and Coherence." In this post he illustrates one of them. Simple Made Easy | Rich Hickey Rich Hickey discusses simplicity, why it is important, how to achieve it in design and how to recognize its absence in the tools, language constructs and libraries in this presentation from QCon London 2012. Starting a cluster | Mark Nelson Fusion Middleware A-Team blogger Mark Nelson looks at Oracle SOA Suite, Oracle BPM, and Oracle Coherence, three products that are " commonly clustered, and which have somewhat different requirements." Why building SaaS well means giving up your servers | GigaOM The biggest benefit to PaaS, reports GigaOM's Derrick Harris, "might be a better product because the company is able to focus on building the app rather than managing servers." Personas - what, why & how | Mascha van Oosterhout "To be able to create a successful, user-friendly website or application," says Mascha van Oosterhout, "every decision you take, whether you are part of the marketing team, the design team or the development team, should be based on what you know about the user." Thought for the Day "Machines take me by surprise with great frequency." — Alan Turing(June 23, 1912 - June 7, 1954) Source: Brainy Quote

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• Understanding Data Science: Recent Studies

  - by Joe Lamantia

  If you need such a deeper understanding of data science than Drew Conway's popular venn diagram model, or Josh Wills' tongue in cheek characterization, "Data Scientist (n.): Person who is better at statistics than any software engineer and better at software engineering than any statistician." two relatively recent studies are worth reading.   'Analyzing the Analyzers,' an O'Reilly e-book by Harlan Harris, Sean Patrick Murphy, and Marck Vaisman, suggests four distinct types of data scientists -- effectively personas, in a design sense -- based on analysis of self-identified skills among practitioners.  The scenario format dramatizes the different personas, making what could be a dry statistical readout of survey data more engaging.  The survey-only nature of the data,  the restriction of scope to just skills, and the suggested models of skill-profiles makes this feel like the sort of exercise that data scientists undertake as an every day task; collecting data, analyzing it using a mix of statistical techniques, and sharing the model that emerges from the data mining exercise.  That's not an indictment, simply an observation about the consistent feel of the effort as a product of data scientists, about data science.  And the paper 'Enterprise Data Analysis and Visualization: An Interview Study' by researchers Sean Kandel, Andreas Paepcke, Joseph Hellerstein, and Jeffery Heer considers data science within the larger context of industrial data analysis, examining analytical workflows, skills, and the challenges common to enterprise analysis efforts, and identifying three archetypes of data scientist.  As an interview-based study, the data the researchers collected is richer, and there's correspondingly greater depth in the synthesis.  The scope of the study included a broader set of roles than data scientist (enterprise analysts) and involved questions of workflow and organizational context for analytical efforts in general.  I'd suggest this is useful as a primer on analytical work and workers in enterprise settings for those who need a baseline understanding; it also offers some genuinely interesting nuggets for those already familiar with discovery work. We've undertaken a considerable amount of research into discovery, analytical work/ers, and data science over the past three years -- part of our programmatic approach to laying a foundation for product strategy and highlighting innovation opportunities -- and both studies complement and confirm much of the direct research into data science that we conducted. There were a few important differences in our findings, which I'll share and discuss in upcoming posts.

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• The Numbers of Customer Experience

  - by Christie Flanagan

  This week, we’ll be continuing our conversations about Customer Experience (CX) on the Oracle WebCenter blog.  While we all know that customer experience is critically important for acquiring new customers and engendering long term brand loyalty, I thought we could kick this week off by taking a look at the numbers of customer experience.   I’m sure you’ll agree that nothing quite puts things into perspective like numbers and figures. A whopping 86% of consumers say that they are willing to pay more for a better customer experience.  But many companies are failing to step up to the challenge.  And when companies fail deliver on customer experience expectations, they leave money on the table. A huge percentage of customers, 89%, begin doing business with a competitor following a poor customer experience. Breaking up isn’t hard to do and today’s empowered customers have no qualms about taking their business elsewhere when their expectations for customer experience are not met. Over a quarter of consumers, 26%, posted a negative comment on a social networking site like Facebook or Twitter following a poor customer experience. Today, individual customer service failures have the ability to easily snowball.  An unsatisfied customer has the ability to easily share their rancor with their entire social network and chip away at your brand’s reputation. A large number of consumers, 79%,  who shared complaints about poor customer experience online had their complaints ignored.  Companies ignore customer complaints at their own peril.  And unsatisfied customers, when handled effectively, have the potential to become advocates for your brand.  Of the 21% of consumers who did get responses to complaints, more than half had positive reactions to the same company about which they were previously complaining. Half of consumers will give a brand only a week to respond to a question before they stop doing business with them.  The clock is ticking when customers have questions about your brand and a week is an eternity in the realm of customer experience.  The source for these stats is the 2011 Customer Experience Impact (CEI) Report, which explores the relationship between consumers and brands.  The report is based on a survey commissioned by RightNow (acquired by Oracle in 2012) and conducted by Harris Interactive. If you’re interested in seeing more facts and figures about customer experience, download the full report.

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• Why this not working in IE ?

  - by ankit vishwakarma

  <script> FB.init({ appId : '117680911578526', status : true, // check login status cookie : true, // enable cookies to allow the server to access the session xfbml : true // parse XFBML }); //alert(FB.getSession()); /*window.fbAsyncInit = function() { FB.Canvas.setAutoResize(); }*/ </script> <script type="text/javascript"> FB.ui( { // http://www.facebook.com/connect/prompt_feed.php?action_links=%5B%7B%22text%22%3A%22Movies%22%2C%22href%22%3A%22http%3A%2F%2Fapps.facebook.com%2Fhindi_movies%2F%22%7D%5D&api_key=117680911578526&attachment=%7B%22name%22%3A%22Raavan%20%22%2C%22href%22%3A%22http%3A%2F%2Fapps.facebook.com%2Fhindi_movies%2Fmovie%2F6%22%2C%22caption%22%3A%22I%20reviewed%20Raavan%20%20movie%20on%20HindiPix%22%2C%22media%22%3A%5B%7B%22type%22%3A%22image%22%2C%22src%22%3A%22http%3A%2F%2Fmovies.kewlsocial.com%2Fmovies%2Fuploads%2Fmovies%2FRaavna_movie_small_thumb.jpg%22%2C%22href%22%3A%22http%3A%2F%2Fapps.facebook.com%2Fhindi_movies%2Fmovie%2F6%22%7D%5D%7D&callback=http%3A%2F%2Fstatic.ak.fbcdn.net%2Fconnect%2Fxd_proxy.php%23%3F%3D%26cb%3Df1630e903ba2956%26origin%3Dhttp%253A%252F%252Fmovies.kewlsocial.com%252Ff33a89873048d9c%26relation%3Dparent%26transport%3Dflash%26frame%3Df1395ad7dcd52ce%26result%3D%2522xxRESULTTOKENxx%2522&channel_url=http%3A%2F%2Fstatic.ak.fbcdn.net%2Fconnect%2Fxd_proxy.php%23%3F%3D%26cb%3Dfc544c0f809639%26origin%3Dhttp%253A%252F%252Fmovies.kewlsocial.com%252Ff33a89873048d9c%26relation%3Dparent.parent%26transport%3Dflash&display=dialog&locale=en_US&message=&method=stream.publish&sdk=joey&user_prompt_message=Share%20your%20thoughts%20about%20movie method: 'stream.publish', //auto_publish: true, display: 'dialog', message: '' , //some default msg in textbox attachment: { name: '<?=$movie['movie_title']?>', caption: 'I reviewed <?=$movie['movie_title']?> movie on HindiPix', href: 'http://apps.facebook.com/hindi_movies/movie/<?=$this->uri->segment(3)?>', media:[{ 'type':'image', 'src':'http://movies.kewlsocial.com/movies/uploads/movies/<?=$movie['movie_image']?>', 'href':'http://apps.facebook.com/hindi_movies/movie/<?=$this->uri->segment(3)?>' }] } , action_links: [{ text: 'Movies', href: 'http://apps.facebook.com/hindi_movies/' }], //user_message_prompt: 'Radhey' user_prompt_message: 'Share your thoughts about movie' }/*, function(response) { if (response && response.post_id) { alert('Post was published.'); } else { alert('Post was not published.'); } }*/ ); </script>

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• can I put my sqlite connection and cursor in a function?

  - by steini

  I was thinking I'd try to make my sqlite db connection a function instead of copy/pasting the ~6 lines needed to connect and execute a query all over the place. I'd like to make it versatile so I can use the same function for create/select/insert/etc... Below is what I have tried. The 'INSERT' and 'CREATE TABLE' queries are working, but if I do a 'SELECT' query, how can I work with the values it fetches outside of the function? Usually I'd like to print the values it fetches and also do other things with them. When I do it like below I get an error Traceback (most recent call last): File "C:\Users\steini\Desktop\py\database\test3.py", line 15, in <module> for row in connection('testdb45.db', "select * from users"): ProgrammingError: Cannot operate on a closed database. So I guess the connection needs to be open so I can get the values from the cursor, but I need to close it so the file isn't always locked. Here's my testing code: import sqlite3 def connection (db, arg): conn = sqlite3.connect(db) conn.execute('pragma foreign_keys = on') cur = conn.cursor() cur.execute(arg) conn.commit() conn.close() return cur connection('testdb.db', "create table users ('user', 'email')") connection('testdb.db', "insert into users ('user', 'email') values ('joey', 'foo@bar')") for row in connection('testdb45.db', "select * from users"): print row How can I make this work?

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• BI and EPM Landscape

  - by frank.buytendijk

  Most of my blog entries are not about Oracle products, and most of the latest entries are about topics such as IT strategy and enterprise architecture. However, given my background at Gartner, and at Hyperion, I still keep a close eye on what's happening in BI and EPM. One important reason is that I believe there is significant competitive value for organizations getting BI and EPM right. Davenport and Harris wrote a great book called "Competing on Analytics", in which they explain this in a very engaging and convincing way. At Oracle we have defined the concept of "management excellence" that outlines what organizations have to do to keep or create a competitive edge. It's not only in the business processes, but also in the management processes. Recently, Gartner published its 2009 market shares report for BI, Analytics, and Performance Management. Gartner identifies the same three segments that Oracle does: (1) CPM Suites (Oracle refers not to Corporate Performance Management, but Enterprise Performance Management), (2) BI Platform, and (3) Analytic Applications & Performance Management. According to Gartner, Oracle's share is increasing with revenue growing by more than 5%. Oracle currently holds the #2 market share position in the overall BI Software space based on total BI software revenue. Source: Gartner Dataquest Market Share: Business Intelligence, Analytics and Performance Management Software, Worldwide, 2009; Dan Sommer and Bhavish Sood; Apr 2010 Gartner has ranked Oracle as #1 in the CPM Suites worldwide sub-segment based on total BI software revenue, and Oracle is gaining share with revenue growing by more than 6% in 2009. Source: Gartner Dataquest Market Share: Business Intelligence, Analytics and Performance Management Software, Worldwide, 2009; Dan Sommer and Bhavish Sood; Apr 2010 The Analytic Applications & Performance Management subsegment is more fragmented. It has for instance a very large "Other Vendors" category. The largest player traditionally is SAS. Analytic Applications are often meant for very specific analytic needs in very specific industry sectors. According to Gartner, from the large vendors, again Oracle is the one who is gaining the most share - with total BI software revenue growth close to 15% in 2009. Source: Gartner Dataquest Market Share: Business Intelligence, Analytics and Performance Management Software, Worldwide, 2009; Dan Sommer and Bhavish Sood; Apr 2010 I believe this shows Oracle's integration strategy is working. In fact, integration actually is the innovation. BI and EPM have been silo technology platforms and application suites way too long. Management and measuring performance should be very closely linked to strategy execution, which is the domain of other business application areas such as CRM, ERP, and Supply Chain. BI and EPM are not about "making better decisions" anymore, but are part of a tangible action framework. Furthermore, organizations are getting more serious about ecosystem thinking. They do not evaluate single tools anymore for different application areas, but buy into a complete ecosystem of hardware, software and services. The best ecosystem is the one that offers the most options, in environments where the uncertainty is high and investments are hard to reverse. The key to successfully managing such an environment is middleware, and BI and EPM become increasingly middleware intensive. In fact, given the horizontal nature of BI and EPM, sitting on top of all business functions and applications, you could call them "upperware". Many are active in the BI and EPM space. Big players can offer a lot, but there are always many areas that are covered by specialty vendors. Oracle openly embraces those technologies within the ecosystem as well. Complete, open and integrated still accurately describes the Oracle product strategy. frank

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• Silverlight Cream for April 16, 2010 -- #838

  - by Dave Campbell

  In this Issue: Alan Beasley(-2-, -3-, -4-, -5-), Brian, Rishi, Pete Brown, Yavor Georgiev, and David Anson. Shoutouts: As usual, Tim Heuer has all the scoop on all the hot-off-the-presses releases: Silverlight 4 released. Availability of tools announcement. He covers all the main parts of interest. Tim Heuer also discusses Backward Compatibility with Silverlight 4 applications And before you ask, Tim Heuer announced the Silverlight Client for Facebook updated for Silverlight 4 release If you're having trouble with the install, Peter Bromberg has a post up to help bail you out: Get Silverlight 4 Installed: Tips and Tricks Christian Schormann has a link to probably the fastest intro to SketchFlow I've seen: Video: SketchFlow in 90 seconds, with Jon Harris Chris Rouw has a Summary of Silverlight at DevConnections on his site. I had the opportunity to spend some time with Chris and we had some good discussions. Rene Schulte describes how to get started with the new final Silverlight 4 RTW build and announces that he updated his samples and open source projects. He also shares what he wishes for the next Silverlight version: Silverlight 4 Up and Running From SilverlightCream.com: Building Better Buttons in Expression Blend and Silverlight I generally end up missing articles embedded at CodeProject, so Alan Beasley emailed me a link to these, they were new to me. In this first one, he's got a very nice tutorial up on making some awesome buttons in Expression Blend Arcade Button in Expression Blend and Silverlight Alan Beasley's second Expression Blend Button tutorial is the classic 'arcade button' ... this is great stuff.. check it out. Picture Frame Control in Expression Blend and Silverlight I wasn't going to do the full list Alan Beasley had sent me in one post, but they're all so good! This third takes an excursion away from buttons to do a Picture Frame control. Styled to the max, and another great Blend tutorial! The last building buttons article (Part1), in Expression Blend and Silverlight Alan Beasley finishes what may be a definitive work on buttons in Blend... even if you don't want to follow the tutorials (and why wouldn't you??) ... he's got 10 buttons you can download! ListBox Styling (Part1-ScrollBars) in Expression Blend & Silverlight In Alan Beasley's 5th post at Code Project, He has a great long tutorial on Styling Listbox Scrollbars in Expression Blend ... the ScrollBars are Part 1 of a series. Some Notes on DRM in Silverlight 4 Brian at Silverlight SDK has a post up on DRM ... WMDRM and PlayReady. If you're planning on utilizing this, Brian's post looks like a good starting point. nRoute: Now, More Wholesome Rishi has a detailed post up explaining the latest nRoute release now supporting Silverlight 4, WP7, and WPF. What a piece of work! Scanning an Image from Silverlight 4 using WIA Automation Pete Brown demonstrates using VS2010 and SL4 to lash up to his scanner. Lots of code and external links... all good stuff, Pete! Dealing with those pesky WCF CommunicationException “NotFound” errors in Silverlight Yavor Georgiev has a quick post up discussing WCF CommunicationException errors in Silverlight with a couple external links to explain the solution. New Silverlight 4 Toolkit released with today's Silverlight 4 RTW! David Anson blogged about the new Toolkit release that is live right now along with the Silverlight 4 Release, and has some release notes up on the Toolkit. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• MIXing it Up a Bit

  - by andrewbrust

  Another March, another MIX.  For the fifth year running now, Microsoft has chosen to put on a conference aimed less at software development, per se, and more at the products, experiences and designs that software development can generate.  In all four prior MIX events, the focus of the show, its keynotes and breakout sessions has been on Web products.  On day 1 of MIX 2010 that focus shifted to Windows Phone 7 Series (WP7). What little we had seen of WP7 had been shown to us in a keynote presentation, given by Microsoft’s Joe Belfiore, at the Mobile World Congress in Barcelona, Spain last month.  And today, Mr. Belfiore reprised his showmanship for the MIX 2010 audience.  Joe showed us the ins and outs of WP7 and, in a breakout session, even gave us a sneak peek of Office (specifically, Excel) on WP7.  We didn’t get to see that one month ago in Barcelona, nor did get to see email messages opened for reading, which we saw today. But beyond a tour of the phone itself, impressive though that is, we got to see apps running on it.  Those apps included Associated Press news, Seesmic (a major Twitter client) and Foursquare (a social media darling).  All three ran, ran well, and looked markedly different and better from their corresponding versions on iPhone and Android.  And the games we saw looked even better. To me though, the best demos involved the creation of WP7 apps, using Silverlight in Visual Studio and Expression Blend.  These demos were so effective because they showed important apps being built in very few steps, and by Microsoft executives to boot.  Scott Guthrie showed us how to build a Twitter API app in Visual Strudio.   Jon Harris showed us how to build a photo management and viewer application in Expression Blend, using virtually no code.  Demos of apps built from scratch to F5 without the benefit of a teacher, could be challenging.  But they went off fine, without a hitch and without a ton of opaque, generated code.  Everything written, be it C# or XAML, was easily understood, and the results were impressive. That means lots of developers can do this, and I think it means a lot will.  What I’ve seen, thus far, of iPhone and Android development looks very tedious by comparison.  Development for those platforms involve a collection of tools that integrate only to a point.  Dev work for WP7 involves use of Visual Studio, Silverlight and the same debugging experience .NET developers already know.  This was very exciting for me. All the demos harkened back to days of building apps for with Visual Basic…design the front-end, put in code-behind and then hit F5.  And that makes sense, because the phone platform, and the PC of the early 90s are both, essentially, client OS machines.  The Web was minimal and the “device” was everything. Same is true of this phone.  It’s a client app contraption that fits in your pocket. And if the platforms are comparable, hopefully so too will be the draw of ease-of-development.   WP7 has the potential to make mobile developers want to switch over, and to convince enterprise developers to get into the phone scene.  Will this propel the new phone platform to new heights, and restore Microsoft’s competiveness in the mobile arena? I hope so.  I think so.  And if Microsoft uses developers to build themselves a victory, that would be beneficial and would show that Microsoft has learned from its failures, as well as its successes.  Today I saw a few beautiful apps.  Tomorrow I hope I see a slew of others; maybe not as polished, but plentiful, attractive and stable.  That would be a victory for Microsoft, and for developers.  And it would show everyone else that developers are the kingmakers.  They need cheap, efficient dev tools and lots of respect.  Microsoft has always been the company to provide that.  Hopefully, with WP7, they will return to that persona and see how very timeless it is.

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• Exposed: Fake Social Marketing

  - by Mike Stiles

  Brands and marketers who want to build their social popularity on a foundation of lies are starting to face more of an uphill climb. Fake social is starting to get exposed, and there are a lot of emperors getting caught without any clothes. Facebook is getting ready to do a purge of “Likes” on Pages that were a result of bots, fake accounts, and even real users who were duped or accidentally Liked a Page. Most of those accidental Likes occur on mobile, where it’s easy for large fingers to hit the wrong space. Depending on the degree to which your Page has been the subject of such activity, you may see your number of Likes go down. But don’t sweat it, that’s a good thing. The social world has turned the corner and assessed the value of a Like. And the verdict is that a Like is valuable as an opportunity to build a real relationship with a real customer. Its value pales immensely compared to a user who’s actually engaged with the brand. Those fake Likes aren’t doing you any good. Huge numbers may once have impressed, but it’s not fooling anybody anymore. Facebook’s selling point to marketers is the ability to use a brand’s fans to reach friends of those fans. Consequently, there has to be validity and legitimacy to a fan count. Speaking of mobile, Trademob recently reported 40% of clicks are essentially worthless, because 22% of them are accidental (again with the fat fingers), while 18% are trickery. Publishers will but huge banner ads next to tiny app buttons to increase the odds of an accident. Others even hide a banner behind another to score 2 clicks instead of 1. Pontiflex and Harris Interactive last year found 47% of users were more likely to click a mobile ad accidentally than deliberately. Beyond that, hijacked devices are out there manipulating click data. But to what end for a marketer? What’s the value of a click on something a user never even saw? What’s the value of a seen but accidentally clicked ad if there’s no resulting transaction? Back to fake Likes, followers and views; they’re definitely for sale on numerous sites, none of which I’ll promote. $5 can get you 1,000 Twitter followers. You can even get followers targeted by interests. One site was set up by an unemployed accountant out of his house in England. He gets them from a wholesaler in Brooklyn, who gets them from a 19-year-old supplier in India. The unemployed accountant is making $10,000 a day. That means a lot of brands, celebrities and organizations are playing the fake social game, apparently not coming to grips with the slim value of the numbers they’re buying. But now, in addition to having paid good money for non-ROI numbers, there’s the embarrassment factor. At least a couple of sites have popped up allowing anyone to see just how many fake and inactive followers you have. Britain’s Fake Follower Check and StatusPeople are the two getting the most attention. Enter any Twitter handle and the results are there for all to see. Fake isn’t good, period. “Inactive” could be real followers, but if they’re real, they’re just watching, not engaging. If someone runs a check on your Twitter handle and turns up fake followers, does that mean you’re suspect or have purchased followers? No. Anyone can follow anyone, so most accounts will have some fakes. Even account results like Barack Obama’s (70% fake according to StatusPeople) and Lady Gaga’s (71% fake) don’t mean these people knew about all those fakes or initiated them. Regardless, brands should realize they’re now being watched, and users are judging the legitimacy of their social channels. Use one of any number of tools available to assess and clean out fake Likes and followers so that your numbers are as genuine as possible. And obviously, skip the “buying popularity” route of social marketing strategy. It doesn’t work and it gets you busted…a losing combination.

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• Java in Flux: Utopia or Deuteranopia?

  - by Tori Wieldt

  What a difference a year makes, indeed. Steve Harris, Senior VP, App Server Dev, Oracle and Adam Messinger, VP, Fusion Middleware Group, Oracle presented an informative keynote at the TheServerSide Java Symposium today. With a title "Java in Flux: Utopia or Deuteranopia?" you know things are going to be interesting (see Aeon Flux if you don't get the title reference).What a YearThey started with a little background, explaining that the reactions to Oracle's acquisition of Sun (and therefore Java) one year ago varied greatly, from "Freak Out!" to "Don't Panic." From the Oracle perspective, being the steward of and key contributor to Java requires a lot of sausage making.  They admitted to Oracle's fair share of Homer Simpson-esque "D'oh" moments in the past year, which was complicated by Oracle's communication style.   "Oracle has a tradition has a saying a few things and sticking by then, in contrast to Sun who was much more open," Adam explained. "We laid out the Java roadmap and are executing on it, and we hope that speaks to our commitment."Java SEAdam talked about having a long term perspective on the Java language (20+ years), letting ideas mature in more experimental languages, then bringing them into Java. Current priorities include: JVM convergence (getting the best features of JRockit into Hotspot); support of parallel/multi-core programming, and of course, all the improvements in JDK7. The JDK7 Developer Preview is underway (please download now and report bugs!). The Oracle development team is also working on Lambda and modularity (Jigsaw) for SE 8. Less certain, but also under discussion are improvements for Java SE 9. Adam is thinking of it as a "back to basics" release. He mentioned reworking JNI, improving data integration and improved device support.Java EE To provide context about Java EE, Steve said Java EE was great at getting businesses on the internet. The success of Java EE resulted in an incredible expansion of the middleware marketplace for developers and vendors.  But with success, came more. Java EE kept piling on capabilities, but that created excess baggage.  Doing simple things was no longer so simple. That's where Java community is so valuable: "When Java EE was too complex and heavyweight, many people were happy to tell us what we were doing wrong and popularize solutions," Steve explained. Because of that feedback, the Java EE teams focused on making things simple again: POJOs and annotations, and leveraging changes in Java SE.  Steve said that "innovation doesn't happen in expert groups, it happens on the ground where developers are solving problems," and platform stewards need to pay attention and take advantage of changes that are taking place.Enter the Cloud "Developers are restless, they want cloud functionality from their own IT dept" Steve explained. With the cloud, the scope of problem has expanded to include the data center itself, with multiple tenants. To move forward, existing APIs in Java EE need to be updated to be tenant-aware, service-enabled, and EE needs to support various styles of deployment. The goal is to get all that done in Java EE 8.Adam questioned Steve about timing and schedule. "Yes, the schedule is aggressive, but it'll work" Steve said. Then Adam asked about modularization. If Java SE 8 comes out at the end of 2012, when can Java EE deliver modularization? Steve suggested that key stakeholders can come with up some pre-SE 8 agreement on how to expose the metadata about modules. He then alluded to Mark Reinhold and John Duimovich's keynote at EclipseCON next week. Stay tuned.Evil Master PlanIn conclusion, Adam finally admitted to Oracle's Evil Master Plan: 1) Invest in and improve Java SE and EE 2) Collaborate with the community 3) Broaden the marketplace for Java development. Bwaaaaaaaaahahaha! <rubs hands together>Key LinksJDK7 Developer Preview  http://jdk7.java.net/preview/Oracle Technology Network http://www.oracle.com/technetwork/java/index.htmlTheServerSide Java Symposium  http://javasymposium.techtarget.com/"Utopia or Deuteranopia?" http://en.wikipedia.org/wiki/Aeon_Flux

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• Where can you find the Oracle Applications User Experience team in the next several months?

  - by mvaughan

  By Misha Vaughan, Applications User ExperienceNovember is one of my favorite times of year at Oracle. The blast of OpenWorld work is over, and it’s time to get down to business and start taking our messages and our work on the road out to the user groups. We’re in the middle of planning all of that right now, so we decided to provide a snapshot of where you can see us and hear about the Oracle Applications User Experience – whether it’s Fusion Applications, PeopleSoft, or what we’re planning for the next-generation of Oracle Applications.On the road with Apps UX...In December, you can find us at UKOUG 2012 in Birmingham, UK: UKOUG, UK Oracle User Group Conference 2012?December 3 – 5, 2012?ICC, Birmingham, UKIn March, we will be at Alliance 2013 in Indianapolis, and our fingers are crossed for OBUG Connect 2013 in Antwerp:? Alliance 2013March 17 - 20, 2013 ?Indianapolis, IndianaOBUG Benelux Connect 2013?March 26, 2013?Antwerp, Belgium?? In April, you will see us at COLLABORATE13 in Denver:? Collaborate13April 7 - April 11, 2013 ?Denver, Colorado?? And in June, we round out the kick-off to summer at OHUG 2013 in Dallas and Kscope13 in New Orleans:? OHUG 2013June 9 -13, 2013?Dallas, Texas ODTUG Kscope13?June 23-27, 2013 ?New Orleans, LA? The Labs & DemosAs always, a hallmark of our team is our mobile usability labs. If you haven’t seen them, they are a great way for customers and partners to get a peek at what Oracle is working on next, and a chance for you to provide your candid perspective. Based on the interest and enthusiasm from customers last year at Collaborate, we are adding more demo-stations to our user group presence in the year ahead. If you want to see some of the work we are doing first-hand but don’t have a lot of time, the demo stations are a great way to get a quick update on the latest wow-factor we are researching. I can promise that you will see whatever we think is new and interesting at the demo stations first. Oracle OpenWorld 2012 Apps UX DemostationFor Applications DevelopersMore and more, I get asked the question, “How do I build an application that looks like a Fusion?” My answer is Fusion Applications Design Patterns. You can find out more about how Fusion Applications developers can leverage ADF and the user experience best practices we developed for Fusion at sessions lead by Ultan O’Broin, Director of Global User Experience, in the year ahead. Ultan O'Broin, On Fusion Design Patterns Building mobile applications are also top of mind these days. If you want to understand how Oracle is approaching this strategy, check out our session on Mobile user experience design patterns with Mobile ADF.  In many cases, this will be presented by Lynn Rampoldi-Hnilo, Senior Manager of Mobile User Experiences, and in a few cases our ever-ready traveler Ultan O’Broin will be on deck. Lynn Rampoldi-Hnilo, on Mobile User Experience Design PatternsApplications User ExperiencesFusion Applications continues to evolve, and you will see the new face of Fusion Applications at our executive sessions in the year ahead, which are led by vice president Jeremy Ashley or a hand-picked presenter, such as one of our Fusion User Experience Advocates.  Edward Roske, CEO InterRel Consulting & Fusion User Experience AdvocateAs always, our strategy is to take our lessons learned and spread them across the Applications product lines. A great example is the enhancements coming in the PeopleSoft user experience, which you can hear about from Harris Kravatz, Senior Manager, PeopleSoft User Experience. Fusion Applications ExtensibilityWe can’t talk about Fusion Applications without talking about how to make it look like your business. If tailoring Fusion applications is a question in your mind, and it should be, you should hit one of these sessions. These sessions will be lead by our own Killian Evers, Senior Director, Tim Dubois, User Experience Architect, and some well-trained Fusion User Experience Advocates.Find out moreIf you want to stay on top of where and when we will be, you can always sign up for our newsletter or check out the events page of usableapps.

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• Rails paginate array items one-by-one instead of page-by-page

  - by hnovick

  Hi Guys, I have a group of assets, let's call them "practitioners". I'm displaying these practitioners in the header of a calendar interface. There are 7 columns to the calendar. 7 columns = 7 practitioners per view/page. Right now: if the first page shows you practitioners 1-7, when you go the next page you will see practitioners 8-15, next page 16-23, etc. etc. i am wondering how to page the practitioners so that if the first page shows you practitioners 1-7, the next page will show you practitioners 2-8, then 3-9, etc. etc. i would greatly appreciate any help you can offer. here is the rails code i am working with. best regards, harris novick # get the default sort order sort_order = RESOURCE_SORT_ORDER # if we've been given asset ids, start our list with them unless params[:asset_ids].blank? params[:asset_ids] = params[:asset_ids].values unless params[:asset_ids].is_a?(Array) sort_order = "#{params[:asset_ids].collect{|id| "service_provider_resources.id = #{id} DESC"}.join(",")}, #{sort_order}" end @asset_set = @provider.active_resources(:include => {:active_services => :latest_approved_version}).paginate( :per_page => RESOURCES_IN_DAY_VIEW, :page => params[:page], :order => sort_order )

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• How can I change how OS X's 'say' command pronounces a word?

  - by jwhitlock

  OS X's say command is useful for some tasks (such as Skype's 'notify me when a contact comes online), but it is pronouncing some names incorrectly. Is there a way to teach say to pronounce a word differently? For example, try: say "Hi, Joel Spolsky" The 'ol' sounds like 'ball' rather than 'old'. I'd like to add an exception that say "Pronounce Spolsky like this", rather than try to teach new linguistic rules. I bet there is a way since it can pronounce "iphone" as Apple wants. Update - After some research, here's what I've learned: Text-to-speech is split between turning the text to phonemes, and then the phonemes are turned into audio using a voice. Changing the voice doesn't effect the phonemes. The Speech Synthesis Manager has some functions for turning text to phonemes, and a method for registering a speech dictionary that will add new text-phoneme maps. However, Apple's speech dictionary must be in a binary form - I didn't find any plist XML. Using dtrace while running say, I found some interesting files opened in /System/Library/PrivateFrameworks/SpeechDictionary.framework/Resources. This is probably the speech dictionary, but they are all binary, except for Homophones, which is XML. Adding entries to Homophones does nothing - it is probably used in speech-to-text. They are also code signed by Apple - changing them may prevent some programs from working. PrefixDictionary CartNames CartLite SymbolDictionary Homophones There are ways to add text versions of application interface elements so VoiceOver works, a lot of which a developer gets for free, but there are tricky bits. The standard here appears to be to use a phonetic spelling as needed. My guesses are: say is a light layer of code on top of the Speech Synthesis Manager. It would be easy for the Apple devs to add a command line option to take the path to a speech dictionary plist for alternate phoneme mapping, but they didn't. It may be a useful open-source project to write a better say. Skype probably uses Speech Synthesis Manager directly, leaving no hooks to change the way my friend's names are pronounced, other than spelling them phonetically, which is silly. The easiest way to make a command line version of say is how JRobert suggested. Here's my quick implementation, using Doug Harris's spelling suggestion: #!/bin/sh echo $@ | tr '[A-Z]' '[a-z]' | sed "s/spolsky/spowlsky/g" | /usr/bin/say Finally, some fun command line stuff: # Apple is weird sqlite3 /System/Library/PrivateFrameworks/SpeechDictionary.framework/Resources/Tuples .dump # Get too much information about what files are being opened sudo dtrace -n 'syscall::open*:entry { printf("%s %s",execname,copyinstr(arg0)); }' # Just fun say -v bad "Joel Spolsky Spolsky Spolsky Spolsky Spolsky, Joel Spolsky Spolsky Spolsky Spolsky Spolsky" echo "scale=1000; 4*a(1)" | bc -l | say

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• The Oracle Retail Week Awards - in review

  - by user801960

  The Oracle Retail Week Awards 2012 were another great success, building on the legacy of previous award ceremonies. Over 1,600 of the UK's top retailers gathered at the Grosvenor House Hotel and many of Europe's top retail leaders attended the prestigious Oracle Retail VIP Reception in the Grosvenor House Hotel's Red Bar. Over the years the Oracle Retail Week Awards have become a rallying point for the morale of the retail industry, and each nominated retailer served as a demonstration that the industry is fighting fit. It was an honour to speak to so many figureheads of UK - and global - retail. All of us at Oracle Retail would like to congratulate both the winners and the nominees for the awards. Retail is a cornerstone of the economy and it was inspiring to see so many outstanding demonstrations of innovation and dedication in the entries. Winners 2012   The Market Force Customer Service Initiative of the Year Winner: Dixons Retail: Knowhow Highly Commended: Hughes Electrical: Digital Switchover     The Deloitte Employer of the Year Winner: Morrisons     Growing Retailer of the Year Winner: Hallett Retail - The Concessions People Highly Commended: Blue Inc     The TCC Marketing/Advertising Campaign of the Year Winner: Sainsbury's: Feed your Family for £50     The Brandbank Multichannel Retailer of the Year Winner: Debenhams Highly Commended: Halfords     The Ashton Partnership Product Innovation of the Year Winner: Argos: Chad Valley Highly Commended: Halfords: Private label bikes     The RR Donnelley Pure-play Online Retailer of the Year Winner: Wiggle     The Hitachi Consulting Responsible Retailer of the Year Winner: B&Q: One Planet Home     The CA Technologies Retail Technology Initiative of the Year Winner: Oasis: Argyll Street flagship launch with iPad PoS     The Premier Tax Free Speciality Retailer of the Year Winner: Holland & Barrett     Store Design of the Year Winner: Next Home and Garden, Shoreham, Sussex Highly Commended: Dixons Retail, Black concept store, Birmingham Bullring     Store Manager of the Year Winner: Ian Allcock, Homebase, Aylesford Highly Commended: Darren Parfitt, Boots UK, Melton Mowbray Health Centre     The Wates Retail Destination of the Year Winner: Westfield, Stratford     The AlixPartners Emerging Retail Leader of the Year Winner: Catriona Marshall, HobbyCraft, Chief Executive     The Wipro Retail International Retailer of the Year Winner: Apple     The Clarity Search Retail Leader of the Year Winner: Ian Cheshire, Chief Executive, Kingfisher     The Oracle Retailer of the Year Winner: Burberry     Outstanding Contribution to Retail Winner: Lord Harris of Peckham     Oracle Retail and "Your Experience Platform" Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes. This business systems architecture simultaneously: Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations. Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc; Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities.   Working in unison, these three goals not only help retailers to successfully navigate the challenges of today but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.  

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• Oracle RightNow CX for Good Customer Experiences

  - by Andreea Vaduva

  Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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