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• Help desk software - specific feature needed

  - by LunchMoney

  I am having a hard time finding help desk software that allows for drop down hyperlink selection during ticket creation. The situation is that we do external support for client systems and connect via remotely anywhere or logmein. Right now we use a poorly modified php based system that has a customer drop down menu and then a site drop down list that is then parsed by a bit of java script which opens a url. What I am looking for is the ability to store customer site URL information in the database and during the creation of a ticket be able to select the customer name and then select the site there by placing the corresponding site URL in the ticket. The support tech will then be able to click on this link to access the customer's site. Has anyone used or seen help desk software with this feature?

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• Plug and Go NAS Storage

  - by graham.reeds

  My wife and I are separating. One of the things we need to extricate is the media we have accumulated over the years. So I am looking for a NAS solution that is a) relatively low-cost, b) reliable and c) easy for a non-geek to use (I don't want to be tech support). All it needs to do is hold our iTunes library, photos, course work and maybe some movies and TV shows that I currently have. She will be connecting via her Netbook. I have seen this thread but the reviews on Amazon aren't particularly favourable. Due to the need for simplicity, WHS and FreeNAS are none-starters. I need redundancy as if a single drive system was to die then she would lose her course work and photos. Is the ReadyNAS the only real solution out there?

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• how to remotely open an URL in Firefox in a specific profile?

  - by miernik

  I have several instances of Firefox with several different profiles running. Among them profiles with the names "software" and "test". I am trying to open an URL from a bash script to have it open in profile "test", like this: firefox -P "test" http://www.example.org/ However that opens it in profile "software" anyway. Any ideas? Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.1.8) Gecko/20100308 Iceweasel/3.5.8 (like Firefox/3.5.8) No, it is not a permissions problem, all my profile directories are perfectly under my permissions: root@przehyba:~/.mozilla# ls -ld firefox/ drwx------ 13 miernik miernik 4096 Mar 11 09:15 firefox/ root@przehyba:~/.mozilla# ls -ld firefox/* drwxr-xr-x 9 miernik miernik 4096 Mar 12 11:29 firefox/info -rw-r--r-- 1 miernik miernik 560 Mar 11 09:15 firefox/profiles.ini drwxr-xr-x 10 miernik miernik 4096 Mar 16 11:51 firefox/software drwxr-xr-x 9 miernik miernik 4096 Mar 11 09:14 firefox/tech drwxr-xr-x 11 miernik miernik 4096 Mar 15 22:48 firefox/test root@przehyba:~/.mozilla#

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• Recurring network issues the same time every day.

  - by Peter Turner

  Something has been happening on my company's network at 9:30 every day. I'm not the sysadmin but he's not a ServerFault guy so I'm not privy to every aspect of the network but I can ask questions if follow up is needed. The symptoms are the following : Sluggish network and download speed (I don't notice it, but others do) 3Com phones start ringing without having people on the other end. We've got the following ports exposed to the public for a web server, a few other ports for communicating with our clients for tech support and a VPN. We've got a Cisco ASA blocking everything else. We've got a smallish network (less than 50 computers/vms on at any time). An Active Directory server and a few VM servers. We host our own mail server too. I'm thinking the problem is internal, but what's a good way to figure out where it's coming from?

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• How to call a program and exit from the shell (the caller) when program is active?

  - by Jack

  I want to run a program with GUI, by typing into konsole: foo args … and exit from the shell (that's the caller) when the program (foo) is active. How do I this? Is there a Linux/Unix built-in command/program to do it? I'm not a shell-man, really. I know that it's possible by writing a small program in C or C++ (any other programming language with small I/O interface on POSIX) programming language with the fork() and one-of exec*() function family. It may take some time; I'll do it only if there is no native solution. Sorry for my bad English; it's not my native language. Also, not sure on tags, please edit for me, if I'm wrong. If it matters, I'm using OpenSUSE 10.x.

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• Will I have internet connection issues next day, if I unplug router at night?

  - by headskracher77

  I did this regularly a few years ago and used to feel like I was 'being punished' by the Interent svc provider for disabling access to my computer, because trying to re-connect the next day became a constant pain. I have the same linksys router, a comcast modem, and hi-speed broadband through their LAN. Question: who or what is at fault for lousy internet connections, slow connections, or no connections: (everybody's tech dept. blames everybody else) The router? 10 year olds, maybe obsolete? The modem? came with the service plan - can connect three devices on a sharedconnection. The ISP: I read they not only even control and completely regulate bandwidth usage, but they also ration it!! (true?) So can I safely 'pull the plug' each night for security or not? thnx

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• Typical Service Response Time for software verndors [closed]

  - by Miky D

  I'm trying to find out what are the standard service/tech-support response times that are expected of a software vendor. We're being asked by a customer to enter into an agreement regarding technical support for a software application that we're selling. Basically, I'm interested in the typical turn-around time (i.e. time to respond, time to resolution) based on the severity of the issue. And also, I'm interested in the financial structure of such agreements: i.e. charge/incident, bundle with unlimited incidents/customer etc. Any information or suggestions of where to find such information (even examples of other software vendors websites) would be greatly appreciated!

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• Enterprise online backup providers

  - by PHLiGHT

  We've used Iron Mountain's LiveVault service but found that it was only good for file level backups. We liked how it backed up every 15 minutes. It doesn't support Exchange 2007-10 and the web interface was very poor. Who else is everyone using? The most notable names in online backup such as Mozy and Carbonite don't really seem suitable for larger companies. We have SQL, Exchange and Sharepoint servers and are looking to virtualize in the near future. Until then bare metal restore capability would be nice. We are currently using Backup Exec 12.5 but that can be so troublesome at times. We have about 2 TB of data. 1TB is archival data.

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• unable to properly execute binaries from PHP

  - by Lowgain

  I was building an app on a SUSE box, and had a binary called create_group for instance, which had a suid bit and allowed my PHP app to call exec('create group grpname'); and create a new group (there are others for users, etc). The binary was a small c script that calls setuid(0) and then runs the user creation stuff. This worked perfectly on the SUSE box I recently moved my project to Ubuntu and everything works fine except these binaries. I can run them from the shell and they work okay, but when I get the PHP app to run them it just does nothing. Is there anything Ubuntu would be doing differently that I'm missing?

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• How to start Internet Explorer 8 without any bars

  - by Slacker

  Hi. At work I use LogMeIn to do remote assistance for our customers. The only thing which is bugging me is that you can switch to fullscreen mode but it doesn't offer to open the remote session in a new window without address bar, bookmarks bar and stuff. So I'm looking for a way to open the LogMeIn Tech Console in a new browser window without any bars. Fullscreen mode is nice but not usable when working with other applications besides the remote session. The Internet Explorer Kiosk mode also doesn't fit my needs. I created a bookmarklet with works quite nice but having a link directly on my desktop would be perfect. Does anyone have a hint on that? I use IE8 on Windows XP SP3. Thx in advance Dennis

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• Dell replacement return

  - by terrani

  Hi, I am not sure if I can ask this question here. Please let me know if my question is not suitable here. I just received my replacement monitor from dell. While I was talking to dell tech., he told me that Dell would charge me for the replacement monitor if I fail to return my defective monitor within 15 days. I don't know why he told me that when I didn't ask it. so here is my question. How are they going to charge me?? Dell does not have my credit card or bank account info. Do they store my credit card or bank account information on their database???

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• How to force rsync to use destination directory as root

  - by thepurplepixel

  I have a simple script to one-way-sync files/folders within a directory: #!/bin/bash HOST='<hostname>' USER='<username>' DIR='/downloads/' SOURCE='/srv/torrents' rsync -e "ssh -l $USER" --remove-source-files -h -4 -r --stats --progress -i $SOURCE $HOST:$DIR find $SOURCE -type d -empty -prune -exec rmdir -p \{\} \; However, when this rsync operation runs, it creates a folder, torrents in /downloads on the destination machine. How can I force rsync to put all folders & files from /srv/torrents (remote) into /downloads/ (local) instead of creating /downloads/torrents as a separate directory?

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• Verizon Fivespot firewall

  - by Patrick

  I have a Verizon Fivespot Wi-Fi router and am having issues connecting to the computer that uses it to get on the internet. I am able to connect to the Fivespot admin pages remotely and I am able to connect to the internet from the computer behind the Fivespot. There are two sections pertinent to this issue, Port Filtering And, Port Forwarding I've tried each individually and both together but cannot access anything through the router except for the admin page. I am trying to connect through SSH to an Ubuntu 10.04 box over wifi. I have called Verizon Tech Support but they were unhelpful, the person essentially read what it says on each screen without any elaboration. Any help is greatly appreciated!

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• Cisco NAT + IPSec + Web Server Configuration Question

  - by zagman76

  Hello - I currently have a Cisco 881W, and it is configured with one of our static IPs to do basic NAT for the network. We also have a web server that needs it's own IP. I configured the NAT for the 2nd IP, however now traffic through our IPSec VPN doesn't route to the web server properly (well, it routes to the internet, rather than through the Tunnel). I followed the instructions here: http://www.cisco.com/en/US/tech/tk583/tk372/technologies_configuration_example09186a0080094634.shtml But now the outbound NAT doesn't seem to be working properly - it keeps going to the NAT of the Cisco, and not the designated IP address. If anyone can assist, I would appreciate it greatly. Let me know what you need, and I'll get it to you! Thanks!

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• Can't connect back to the wireless network after the password was changed

  - by 7777

  Family changed the network password and some other network settings after new computers were brought into the house because apparently they wouldn't work with what we had. Actually an off-site tech remotely changed it, and I have no idea what he did. My laptop detects the network (it shows up under available networks) but whenever I try to connect it says: Windows is unable to connect to the selected network. The network may no longer be in range. Please refresh the list of available networks, and try to connect again. I wish I could give more details, config settings, but frankly I have no idea what I'm looking for. This is XP (also, not a password issue, I know the password, it's just that I have no idea where to enter it, etc.)

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• Installing GPSBabel on CentOS 5 x86_64

  - by Clint Chaney

  Well first let me say I have no clue about doing anything on my server, I ask my host to do all installs for me. I run a website where users store latitude and longitude coordinates in my database. I would like them to be able to download these waypoints to their gps units. I found a program called GPSBabel that allows this to be done. http://www.gpsbabel.org/ I want to be able to control GPSBabel from PHP using exec() or something along those lines. The problem is that the linux version of the program is a source file and they don't want to build or install it without some source of instructions. Does anyone have experience with installing this? Perhaps know someone that has and that can lead me in the right direction? Any help would be hugely appreciated. I'm pretty much stuck without getting this to work.

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• Remote Access using Windows 7 Home Premium

  - by klelky

  I'm hoping to try and do some trans-atlantic tech support for my in-laws. Both my machine and theirs are running Windows 7 Home Premium. I read in this HowToGeek article that the Home editions of Windows 7 and Vista don't support remote access. What's the most straightforward way for me to access their machine - bearing in mind that they are a retired couple and this is their first computer and therefore anything that needs to happen at their end needs to be super simple. Free would be prefered but if there is a good paid for solution I'd consider it.

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• correct format for datetime appended to filename

  - by jhayes

  I'm trying to setup a batch file to execute a set of stored procs and dump the output to a timestamped text file. I'm having problems finding the correct format for the timestamp. Here is what I'm using osql.exe -S <server> -E -Q "EXEC <stored procedure> " -o "c:\filename_%date:~-0,10%_%time:~-0,10%.txt" The error I get is: Cannot open output file - x:\filename_Thu 06/25/_16:26:43.1.txt No such file or directory I can't find the documentation and I've played around with it but can't find the correct format.

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• How to invoke a command using specific proxy server?

  - by Xiè Jìléi

  Some applications support proxy (http proxy or socks proxy), and some are not. For browsers, I can specify proxy server in the preferences/options dialog, and other applications may be able to configure proxy servers in config files. For general purpose, can I invoke a command using a specific proxy? Like following: $ proxy-exec --type sock5 --server 1.2.3.4:8000 -- wget/ftp ... I'm using Ubuntu Maverick. P.S. In win32, it can be implemented by hijacking the socket dlls, maybe, I'm not familiar with Linux programming, but I guess it's possible in Linux. though.

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• Is there any way to prevent a Mac from creating dot underscore files?

  - by SoaperGEM

  At work we're letting one of our very tech savvy clients actually help out a little with a few development projects specific to him. However, he uses his own personal Macbook, and as he edits files on our (Windows) networks, his Macbook always creates a bunch of unnecessary meta files that we end up deleting later. For instance, it creates a file called .DS_Store in any directory he opens, as well as "dot underscore" files for each file he edits. So for instance, if he's editing a file called "Main.php", his Macbook will create another file called "._Main.php". I know there are ways to prevent creation of .DS_Store files, but none about how to prevent creation of these hidden files prefixed with dot underscore. Is there any way to turn that off on Macs? Any way to prevent it from creating those files in the first place?

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• Simple Windows+Linux server provisioning? Chef/Puppet/Ansible etc

  - by Andrew

  I'm primarily a developer, part time devops; and manage servers here and there for my projects. I want to automate provisioning of web/app/database servers going forward for my projects I manage a mixture of both Windows and Linux servers (VPS, cloud and dedicated) I've looked at investigated Chef/Puppet/Ansible briefly; and I am wanting to find something that: Is easy to learn and understand. I don't want to invest weeks into understanding a complicated piece of tech. Ideally does not require a server ("master server") to hold the configurations Supports provisioning of Windows and Linux servers Comes with suitable documentation to get started Does anyone have any advice on what tool is best suited? Thanks

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• How can I get data off of a damaged thumb drive?

  - by Lord Torgamus

  A guy I work with just came by to ask me about a damaged thumb drive/USB flash drive. Apparently his son dropped it on a hard surface and it won't power up anymore. They've tried plugging it into multiple machines without success, even though each port they tried was able to power other USB devices. He knows it's not a lost cause because a local tech store is offering to recover the data for $500, but he says they're not worth that much. I figured someone on SU would have an idea about this; he doesn't care about using the drive in the future, just wants to salvage a few files that would be a pain to recreate. Is this possible without advanced equipment, and if so, how? He said he already tried the advice on the Internet about typing in different drive letters and such, but that failed because there was no power going to the drive. He also said that he opened the case up at one point, but I'm not sure what, if anything, he did inside.

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• Static noise coming from my laptop

  - by joanna

  Replaced motherboard; speakers; put in an additional fan; but this did not stop the static noise. This was done by inhouse tech. support from Sony. If i turn my speakers mute; the sound is still there! Can't hear it through headphones. I was told it is feedback noise! Now I'm suppose to send my $2,000.00 computer through the mail to get fixed? I'm terrified it'll come back in terrible condition during the travel time? Help?

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• Windows share mounted then symlinked on LAMP server. Serves up html, but not images.

  - by Samuurai

  This has really got me befuddled... I've mounted a share, like this: //srv1/UserUploads /mount/UserUploads cifs rw,user,exec,uid=wwwrun,gid=www,username=shareuser,password=sharepw 0 0 I then have a symlink here: WEBSVR:/Web/htdocs/public_html # ls -l useruploads lrwxrwxrwx 1 wwwrun www 18 Dec 7 09:18 useruploads -> /mount/UserUploads Oddly, if I ls inside the mounted area, items appear with a capital S -rwxrwSrwx 1 wwwrun www 4077 Dec 30 14:54 prop9.jpg -rwxrwSrwx 1 wwwrun www 4 Jan 12 15:57 test.html And if I bring up test.html in a browser, it works fine, but if I go to prop9.jpg, chrome gives me this error: This web page is not available. The web page at http://10.1.64.100/useruploads/webteam/help2let/prop6-1.jpg might be temporarily down or it may have moved permanently to a new web address. More information on this error Below is the original error message Error 100 (net::ERR_CONNECTION_CLOSED): Unknown error. Has anyone seen this behaviour where the binary files (images) arent displayed, but html/text is?

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• How to make Microsoft Keyboard special keys run osascript commands on OS X?

  - by t-a-w

  I'm trying to make (1) special key open new terminal window. I bound it to file /Users/taw/bin/new_term, which contains: #!/bin/sh exec osascript -e 'tell application "Terminal" to do script "cd ."' This does the trick, except it also opens a Terminal window with this (even though Terminal.app is configured to always close windows when processes finish): Last login: Thu Mar 11 19:41:29 on ttys000 /Users/taw/bin/new_term ; exit; ~$ /Users/taw/bin/new_term ; exit; tab 1 logout [Process completed] How do I make it all work correctly? (possibly using a way different that what I've been attempting so far)

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