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• How to do a 3-tier using PHP [closed]

  - by Ric

  I have a requirement from a client for my PHP Web application to be 3-tier. For example, I would have a web server on Apache in the DMZ, but it should NOT contain any DB connections. It should connect to a Middle server that would host the business objects but be behind the firewall. Then those objects connect to my SQL cluster on another server. I have actually done this using .NET, but I am not sure how to setup my stack using PHP. I suppose I could have my UI front tier call the middle tier using REST based web services if I create my middle tier as a second web server, but this seems overly complex. The main reason for this is advanced security: we can not have any passwords on the DMZ first tier web server. The second reason is scalability - to have multiple server on different tiers that can handle the requests. The Last reason is for deployment - it is easier if I can take one set of servers offline for testing before putting them back in production. Is there a open source project that shows how to do this? The only example I can find is the web server hosting files from a shared drive on another machine (kind of how DotNetNuke pretends to be 3-tier), but that is NOT secure.

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• A few questions about how JavaScript works

  - by KayoticSully

  I originally posted on Stack Overflow and was told I might get some better answers here. I have been looking deeply into JavaScript lately to fully understand the language and have a few nagging questions that I can not seem to find answers to (Specifically dealing with Object Oriented programming. I know JavaScript is meant to be used in an OOP manner I just want to understand it for the sake of completeness). Assuming the following code: function TestObject() { this.fA = function() { // do stuff } this.fB = testB; function testB() { // do stuff } } TestObject.prototype = { fC : function { // do stuff } } What is the difference between functions fA and fB? Do they behave exactly the same in scope and potential ability? Is it just convention or is one way technically better or proper? If there is only ever going to be one instance of an object at any given time, would adding a function to the prototype such as fC even be worthwhile? Is there any benefit to doing so? Is the prototype only really useful when dealing with many instances of an object or inheritance? And what is technically the "proper" way to add methods to the prototype the way I have above or calling TestObject.prototype.functionName = function(){} every time? I am looking to keep my JavaScript code as clean and readable as possible but am also very interested in what the proper conventions for Objects are in the language. I come from a Java and PHP background and am trying to not make any assumptions about how JavaScript works since I know it is very different being prototype based. Also are there any definitive JavaScript style guides or documentation about how JavaScript operates at a low level? Thanks!

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• Tool/Program/Script/Formula for deciphering Active Directory Connection Strings for 3rd party user i

  - by I.T. Support

  We're using WSFTP, which has an Active Directory Integration module. To populate the user accounts you need to provide a connection string akin to: OU=Users,DC=domain,DC=com CN=Domain Users,OU=Users,DC=domain,DC=com Questions: Is there a Tool/Program/Script/Formula that allows me to decipher how these strings might look based on what I can see in Active Directory Users & Computers? Is there a proper/accepted name for these types of connection strings? I don't even know what to Google to get more information about how to format one properly How would I troubleshoot the connection string if I think it looks correctly formatted, but it isn't working? Thanks!

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• TechEd North America 2012-Day 4 #msTechEd #teched

  - by Marco Russo (SQLBI)

  I hadn’t time yesterday to write a blog post before of the beginning of the day and I recover now that I’m already back to Europe. I spent many hours at the Microsoft booth meeting people who asked questions about Tabular, Power View and PowerPivot. I have to say that I’m really glad so many people started using PowerPivot and of the large interest around Tabular. During my BISM: Multidimensional vs. Tabular I’ve been helped by Alberto during the demo (we joked about he was the demo monkey) and the feedback received are good. I tried to compare the strength and weakness of the two modeling options without spending time describing the area in which they are similar. During the days before I had many discussions about scenarios based on snapshots and I added a few slides to the presentation in order to cover this area that I thought was marginal but seems to be a very common one. To know more, watch the presentation when it will be available or wait for some article I’ll write in the future describing these patterns. In less than 10 days, I’ll be at TechEd Europe and I’m really looking forward to meet other Tabular developers and PowerPivot users there!

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• Install newer version of GCC in Knoppix

  - by Z boson

  I have Knoppix 7.30 installed on a USB with a persistent file. It comes with GCC 4.7.2. I would like to install GCC 4.9.x or 4.8.x. Being that Knopppix is based on Debian I would normally do something like apt-get upgrade But as far as I understand it's not recommended to do this with Knoppix. Warning: apt-get upgrade is a BAD IDEA. It will, quite probably, render your KNOPPIX remaster unbootable, or broken in some way. A far safer method is to only upgrade packages as necessary. I can say from experience that that is the cse. So how should I go about installing GCC 4.9? Another option would be to "remaster" knoppix to use GCC 4.9 by default rather than install it with a persistent file. I would be happy with either solution.

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• filtering dates in a data view webpart when using webservices datasource

  - by Patrick Olurotimi Ige

  I was working on a data view web part recently and i had  to filter the data based on dates.Since the data source was web services i couldn't use  the Offset which i blogged about earlier.When using web services to pull data in sharepoint designer you would have to use xpath.So for example this is the soap that populates the rows<xsl:variable name="Rows" select="/soap:Envelope/soap:Body/ddw1:GetListItemsResponse/ddw1:GetListItemsResult/ddw1:listitems/rs:data/z:row/>But you would need to add some predicate [] and filter the date nodes.So you can do something like this (marked in red)<xsl:variable name="Rows" select="/soap:Envelope/soap:Body/ddw1:GetListItemsResponse/ddw1:GetListItemsResult/ddw1:listitems/rs:data/z:row[ddwrt:FormatDateTime(string(@ows_Created),1033,'yyyyMMdd') &gt;= ddwrt:FormatDateTime(string(substring-after($fd,'#')),1033,'yyyyMMdd')]"/>For the filtering to work you need to have the date formatted  above as yyyyMMdd.One more thing you must have noticed is the $fd variable.This variable is created by me creating a calculated column in the list so something like this [Created]-2So basically that the xpath is doing is get me data only when the Created date  is greater than or equal to the Created date -2 which is 2 date less than the created date.Also not that when using web services in sharepoint designer and try to use the default filtering you won't get to see greater tha or less than in the option list comparison.:(Hope this helps.

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• Ubuntu+Mono+Postgres+ASP.NET 4.0. No problem?

  - by wreck_of_u

  Would this be ok? I'm an ASP.NET developer and I'm planning to build "portable" web app servers based on Atom D510 mini-ITX. I have ran Ubuntu 10 with MySQL along with a separate IIS machines (win 2k3, 2k8) before with no problems. But now I'm thinking of "packaging" a web/db server into one small, cheap machine. I thought of Ubuntu/Mono/Postgres/ASP.NET, that it would be a good idea but I'm not sure? I have not actually tried it yet. Your thoughts?

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• On Ubuntu, how to design a monitor to run a process when a file is written to a directory?

  - by J G

  I want to run a process when a file is written to a directory on Ubuntu. I understand I can write a monitor to do this. (ie not an event based trigger but a 'monitor'). To implement this - other than writing a for loop of infinite duration in C that polls the directory - what steps would you take to implement this? What steps would you take to implement a monitor on Ubuntu that runs a process (another application) when a file is written to a directory? (The reason that you'd do this is the that process writing the file is under a limited set of permissions (eg tomcat6) but the executed process (an existing software package) needs root (ie to run a process in a chroot jail))

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• Octrees and Vertex Buffer Objects

  - by sharethis

  As many others I want to code a game with a voxel based terrain. The data is represented by voxels which are rendered using triangles. I head of two different approaches and want to combine them. First, I could once divide the space in chunks of a fixed size like many games do. What I could do now is to generate a polygon shape for each chunk and store that in a vertex buffer object (vbo). Each time a voxel changes, the polygon and vbo of its chunk is recreated. Additionally it is easy to dynamically load and reload parts of the terrain. Another approach would be to use octrees and divide the space in eight cubes which are divided again and again. So I could efficiently render the terrain because I don't have to go deeper in a solid cube and can draw that as a single one (with a repeated texture). What I like to use for my game is an octree datastructure. But I can't imagine how to use vbos with that. How is that done, or is this impossible?

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• Is there an equivalent to Windows To Go for personal use?

  - by nhinkle

  Windows To Go is one of the most exciting Windows 8 features to me - the ability to pack up your desktop environment and take it with you anywhere is extremely appealing. Unfortunately, it's only included with Windows 8 Enterprise, which you can't buy for individual use. Is there an equivalent that works for Windows 8 Professional? I would be satisfied by either a third-party program that does the same thing, or some workaround to enable Windows To Go for non-Enterprise versions. I'm aware of various WinPE-based live environments, and that's not what I'm looking for. I want the ability to run a full Windows 8 environment off of a flash drive that I can take anywhere.

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• Storing Tiled Level Data in J2ME game

  - by Alex

  I'm developing a J2ME game which uses tiled backgrounds for the levels. My question is how do I store this tile information in my game. At the moment it is stored as an array; with each number representing a different tile from the tile-sheet. This works well enough, however I don't like the fact that it is 'hard-coded' into the game because (at least in my opinion) it is harder to edit the levels, or design new ones. I was also thinking that it would be difficult if you wanted to add a 'level pack', I'm not sure on how this would be achieved though; it's not something I was planning on doing, I'm just curious. I was wondering if there was a way I could store level data in some external file and then load this in to the game. The problem is I don't know what the limitations are for J2ME regarding file I/O, can it read in any file like Java? I am aware of the RMS, but from my experience I don't think this would work (unless I am mistaken). Also, would loading the data in this way be too big a performance hit? Or is there another way I can achieve what I am trying to do. As I said, the way I have it at the moment works fine, and if this is the only viable option then it will suffice.

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• How do I drag my widgets without dragging other widgets?

  - by Cypher

  I have a bunch of drag-able widgets on screen. When I am dragging one of the widgets around, if I drag the mouse over another widget, that widget then gets "snagged" and is also dragged around. While this is kind of a neat thing and I can think of a few game ideas based on that alone, that was not intended. :-P Background Info I have a Widget class that is the basis for my user interface controls. It has a bunch of properties that define it's size, position, image information, etc. It also defines some events, OnMouseOver, OnMouseOut, OnMouseClick, etc. All of the event handler functions are virtual, so that child objects can override them and make use of their implementation without duplicating code. Widgets are not aware of each other. They cannot tell each other, "Hey, I'm dragging so bugger off!" Source Code Here's where the widget gets updated (every frame): public virtual void Update( MouseComponent mouse, KeyboardComponent keyboard ) { // update position if the widget is being dragged if ( this.IsDragging ) { this.Left -= (int)( mouse.LastPosition.X - mouse.Position.X ); this.Top -= (int)( mouse.LastPosition.Y - mouse.Position.Y ); } ... // define and throw other events if ( !this.WasMouseOver && this.IsMouseOver && mouse.IsButtonDown( MouseButton.Left ) ) { this.IsMouseDown = true; this.MouseDown( mouse, new EventArgs() ); } ... // define and throw other events } And here's the OnMouseDown event where the IsDraggable property gets set: public virtual void OnMouseDown( object sender, EventArgs args ) { if ( this.IsDraggable ) { this.IsDragging = true; } } Problem Looking at the source code, it's obvious why this is happening. The OnMouseDown event gets fired whenever the mouse is hovered over the Widget and when the left mouse button is "down" (but not necessarily in that order!). That means that even if I hold the mouse down somewhere else on screen, and simply move it over anything that IsDraggable, it will "hook" onto the mouse and go for a ride. So, now that it's obvious that I'm Doing It Wrong™, how do I do this correctly?

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• Custom distro using ubuntu 12.04

  - by user89707

  I am creating the custom operating system using the ubuntu 12.04. When ubuntu login from the light dm -- it shows ubuntu desktop . i need to change to the my os name. I need to replace the ambaince dark icon to fs icon by default for all the login and live cd. How to permanentely change the os name It should not change even the customer update the operating system too. I am using the remastersys. I am looking to develop the new distro. like mint ,, If i had an breif explanation of the creation of the repository and maintaining the updates . it will be more helpfull. Kindly provind the link for creating the full fledged os based on the ubuntu .. like mint, Snowlinux, etc did.. replace the grub with burg for default installation If remastersys is not good . then provide me some other tool to create . I am not having the high speed internet

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• powershell Read-host does not stop for input

  - by llirik42

  I thought this would be fairly basic, but i'm stuck. I have 3 lines of powershell script in which I want to collect a mailbox name from user input, then create names based on that mailbox name. (later the script proceeds to create the groups in AD, etc) my problem is that when I run all 3 of these lines by pasting them into powershell window, I don't get a change to enter the response to read-host. Instead the script just scrolls through to the next line and uses it as the response for the Read-Host here's the powershell: $name = read-host "enter group name" $groupfull = ($name+'.Full'a) $groupsendas = ($name+'.SendAs') Here's the output: PS C:\Users\kg> $name = read-host "enter group name" enter group name: $groupfull = ($name+'.Full') PS C:\Users\kg> $groupsendas = ($name+'.SendAs') PS C:\Users\kg> Thanks in advance

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• What are the practical limits on file extension name lengths?

  - by GorillaSandwich

  I started using DOS back before Windows, and ever since have taken it for granted that Every file has a file extension, like .txt, .jpg, etc That extension is always short (usually 3 letters) I learned early that the extension is basically just a hint to the OS as to what the content type is. Eventually I got exposed to Mac and Linux, files with no extensions, etc. And of course I've seen shorter extensions, like .rb and .py. I just noticed that markdown-formatted files can have the extension .markdown, and it made me wonder - how long can that extension be? If I make it .mycrazylongextensiontypewoohoo, will certain operating systems or programs choke on the file? Are extension names generally short just for convenience, or is this based on some limitation, legacy or current?

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• I am the one who needs 5000 cd's!!!!!!

  - by cabey

  I didn't realise how world wide the users of the site are. I am based in England and will be helping out at an International Camp for young people in Finland this summer. I will be in charge off an game where we will have 1500 young people searcing for these CD's that will be hidden all over the camp site. They will have to find them and bringing them back to base one at a time. The young people will be divided into 5 teams and the team that brings back the most gets a prize. Hope this helps and allows me to put the reequest back on the site. I have tried to source them in Finland but have had no success.

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• How to start WebLogic Server using default scripts?

  - by Luz Mestre-Oracle

  There are a few common issues reported when starting weblogic server using scripts. 1. User is not able to access weblogic console. 2. After a few days/hours weblogic server stops abruptly. 3. When user closes putty, they are not able to connect to weblogic server anymore. 4. When user closes windows command prompt, they are not able to connect to weblogic server anymore. 5. Weblogic is started using startManagedWebLogic.cmd/startManagedWebLogic.sh. By default, WebLogic Server does not run in background mode, so after you close the window the process finishes as well. In Linux/Unix based platforms, you need to use: nohup ./startManagedWebLogic.sh <Server> <URL> & In Windows platforms, you need to start Managed Servers using Windows Services: How to Install MS Windows Services For FMW 11g WebLogic Domain Admin and Managed Servers (Doc ID 1060058.1) http://docs.oracle.com/cd/E23943_01/web.1111/e13708/winservice.htm There a few more reasons that could cause similar symptoms, like JVM crash, signals sent by the Operating System, and many other reasons.  But the above steps is the first one to start. Enjoy!

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• Simple website with a GPL V3 Framework

  - by sineverba

  I write web-based software and simple website ("Home", "Who we are", "Contact"). For a simple website I'm using a covered GPL v3 framework. The user surf the website, send an email, take info, etc. I repeat: simple website, not a Joomla or Wordpress. 1) Will the website be covered with the GPL? I don't modify the framework. I'm using his classes in other classes... (OOP). 2) For the point 1, if yes, do I need to add (e.g. in the footer) name of framework and his link? 3) I must permit download of entire website to study code (nothing that a programmer has interest in)? E.g. placing it in Github? 4) If 2 is NO, how you can "understand" that we use that framework? In effect no php lines are exposed to the browser... You cannot understand that when you push "Send email" the site is calling $this->send($email). If you write me an email "Are you using XXX framework"? I can answer NO.

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• Getting file system free space

  - by Fred Riley

  This isn't a problem as such, more a request for information based on ignorance of the Linux filesystem. The very short question is: How do I find out how much free and used space there is on the volume from which Ubuntu is running? More detail: I'm running Ubuntu 12.04 from a 64Gb USB3 stick, created from booting up a year-old Ubuntu 12.04 DVD and running Startup Disk Creator. The reason for this is that the Master Boot Record on my hard disk, holding Windoze 7, has gone belly-up, and whilst awaiting a recovery disk I'm running Ubunto off USB or DVD as a 'trial'. (And will continue to run Ubuntu after restoring Windoze, as I've rediscovered my love of the penguin :o)) After installing Ubuntu on the stick I ran the software update app, which downloaded some 450Mb of updates and took a couple of hours to install to the stick. A couple of times I got a message saying that disk space was short. So I looked in the file manager (or whatever it's called these days) and couldn't see the stick listed, just: SYSTEM hard disk (listed as 479Gb Filesystem) two other partitions that had been created by Windoze "4.3GB Filesystem" which when I try to open gives the error "Could not find /cow", and when I try to unmount it tells me I can't because it's not mounted - D'OH!! Edit: screenshot of file manager Edit: screenshot of low disk space warning What I can't see is the USB stick from which I'm running Ubuntu. Where's it gone, anybody know? This is tangentially related to a previous question of mine about system tools, in that I'm trying to get control and knowledge of the system in the newest incarnation of Ubuntu.

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• Offlineimap -- push changes to all folders; only pull from INBOX folder

  - by g33kz0r

  I would like to be able to set up offlineimap to do the following Sync Remote/INBOX - Local Sync Local/Maildirs/* - Remote Possible? The use case here is: I download all new mail from my remote IMAP INBOX folder with offlineimap. offlineimap's posthook command calls a custom python script which does junk filtering, then sorts and categorizes my mail in the local INBOX folder to various local maildirs based on sender, etc. I read my mail with mutt and perhaps do some more categorization. ? Step 4 is what I'm after. I want offlineimap to push my local changes (categorization, filtering, deletion in the case of spam) back to the various folders on the imap server, but as you can see, there's no need for me to be pulling any changes from folders other than Remote/INBOX, as no changes happen on the IMAP server itself. I hope that's a clear explanation of the problem.

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• Typical Service Response Time for software verndors [closed]

  - by Miky D

  I'm trying to find out what are the standard service/tech-support response times that are expected of a software vendor. We're being asked by a customer to enter into an agreement regarding technical support for a software application that we're selling. Basically, I'm interested in the typical turn-around time (i.e. time to respond, time to resolution) based on the severity of the issue. And also, I'm interested in the financial structure of such agreements: i.e. charge/incident, bundle with unlimited incidents/customer etc. Any information or suggestions of where to find such information (even examples of other software vendors websites) would be greatly appreciated!

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• Ubuntu installed along side Win 8 but not shown in boot

  - by Mahesha999

  Actually the question says it all, but let me tell you what I did, so u may find exactly what might have went wrong: I have Win 8 installed on 500 GB HDD. SO I shrunk it four times for: partition 1 - the original partition containing Win 8 sys (118GB) partition 2 - NTFS formatted for my data (188GB) partition 3 - NTFS formatted for my data (100GB) partition 4 - NTFS formatted for Linux distro 1 (I reformatted it to ext4 during Ubuntu installation) (25GB) partition 5 - NTFS formatted for Linux distro 1 (21GB) So now I booted Ubuntu from USB (created from ubuntu-12.04-desktop-amd64.iso) and deleted last two partitions 4 and 5 to create: partition 1 - ext4 where I installed Ubuntu (25GB) partition 2 - Swap (4GB) partition 3 - unallocated space, not formatted yet (17GB) Ubuntu installation said it installed successfully and that I have to restart to boot in Ubuntu. But when I restart Windows 8 auto booted - there was no dual boot. After that I devided above 100GB partition to 80Gb and 20GB ones (since I read online that I should have /home in separate partition for convenience, so I created 20GB partition for it) So I went on to manually create boot entry using EasyBCD as below show in picture at below link http://s19.postimage.org/dof2zuvw3/Free_BCD.png When I created the entry, FreeBCD showed the information as follows: Windows Boot Manager -------------------- identifier {9dea862c-5cdd-4e70-acc1-f32b344d4795} device partition=\Device\HarddiskVolume2 description Windows Boot Manager locale en-US inherit {7ea2e1ac-2e61-4728-aaa3-896d9d0a9f0e} integrityservices Enable default {ea8167ad-d189-11e1-90e4-ab2f09569dcc} resumeobject {ea8167a3-d189-11e1-90e4-ab2f09569dcc} displayorder {ea8167ad-d189-11e1-90e4-ab2f09569dcc} {ea8167b1-d189-11e1-90e4-ab2f09569dcc} toolsdisplayorder {b2721d73-1db4-4c62-bf78-c548a880142d} timeout 10 displaybootmenu Yes Windows Boot Loader ------------------- identifier {ea8167ad-d189-11e1-90e4-ab2f09569dcc} device partition=C: path \Windows\system32\winload.exe description Windows 8 locale en-US osdevice partition=C: systemroot \Windows resumeobject {9bc7fdf7-3ae0-11e2-be77-806e6f6e6963} Real-mode Boot Sector --------------------- identifier {ea8167b1-d189-11e1-90e4-ab2f09569dcc} device partition=C: path \NST\AutoNeoGrub0.mbr description Ubuntu Notice the last bolded entry created. Howevever after thet, when I rebooted it firstly showed old DOS like bootloader (no Windows 8 UI based bootloader) with two entries Windows and Ubuntu. Windows 8 was booting correctly but I was getting an error while booting Ubuntu taking me to GRUB Rescue. Please help am new to Linux world.

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• End of Public Updates for Java SE 6

  - by Tori Wieldt

  It's important for developers and systems administrators to either make the transition over to Java SE 7 or to work with Oracle to get updates via the Java SE Support program. Have you updated to Java SE 7? Along with great features (Fork/Join, NIO, Project Coin), Java SE 7 is being updated and patched regularly. Java SE 7 has been out for over a year and is ready to download.  The last publicly available release of Oracle JDK 6 is to be released in February, 2013. This means that after 19 February 2013, all new security updates, patches and fixes for Java SE 6 and Java SE 5 will only be available through My Oracle Support and will thus require a commercial license with Oracle.    In the event you are not ready to migrate to Java SE 7, Oracle offers: Java SE Support for continued access to critical bug fixes and security fixes as well as general maintenance for JDK 6. Additionally, Java SE Advanced and Suite offers superior diagnostics and manageability tools that minimize the costs of deployment, monitoring and maintenance of Java-based IT environments. The Java SE Support Roadmap reflects an updated timeline for the End of Public Updates for JDK 6. The End of Public Updates date has been extended from November 2012 to February 2013, to allow some more time for the transition to JDK 7. Older releases of Java SE 6 will still be available on the Java SE archive, but will require a commercial license with Oracle for any new security updates, patches and fixes.  Th End of Public Updates for Java SE 6 will not impact the usage, availability, patching of Java SE 6 used for Fusion Middleware 11g and 12c. The support schedule for Java SE used for and in Fusion Middleware is not impacted by this announcement. For More Information Visit the Java SE page on Oracle.com.

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• XNA - 2D Rotation of an object to a selected direction

  - by lobsterhat

  I'm trying to figure out the best way of rotating an object towards the directional input of the user. I'm attempting to mimic making turns on ice skates. For instance, if the player is moving right and the input is down and left, the player should start rotating to the right a set amount each tick. I'll calculate a new vector based on current velocity and rotation and apply that to the current velocity. That should give me nice arcing turns, correct? At the moment I've got eight if/else statements for each key combination which in turn check the current rotation: // Rotate to 225 if (keyboardState.IsKeyDown(Keys.Up) && keyboardState.IsKeyDown(Keys.Left)) { // Rotate right if (rotation >= 45 || rotation < 225) { rotation += ROTATION_PER_TICK; } // Rotate left else if (rotation < 45 || rotation > 225) { rotation -= ROTATION_PER_TICK; } } This seems like a sloppy way to do this and eventually, I'll need to do this check about 10 times a tick. Any help toward a more efficient solution is appreciated.

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• Announcing Two Papers Addressing the RPAS Fusion Client

  - by Oracle Retail Documentation Team

  Oracle Retail has published two documents to My Oracle Support addressing the Retail Predictive Application Server (RPAS) Fusion Client, a web-based rich client developed using the latest Oracle Application Development Framework (ADF). The Fusion Client provides an enhanced user experience for communicating with the RPAS server. Oracle Retail Predictive Application Server Fusion Client Getting Started Guide Doc ID 1492759.1The Retail Predictive Application Server (RPAS) is a configurable platform that provides capabilities such as a multidimensional database structure, batch and online processing, a configurable user interface, a configurable calculation engine, user security, and utility functions such as importing and exporting, all on a highly scalable technical environment that can be deployed on a variety of hardware. This paper addresses typical questions that arise during setting up and deploying the Fusion Client, provides performance recommendations, and highlights the differences between the Classic Client and the Fusion Client. Oracle Retail RPAS Fusion Client Performance Issue Report Doc ID 1493747.1Performance issues can be frustrating for customers, and Oracle Retail will strive to assist you as you attempt to enhance the performance of your systems. To ensure the timeliest processing of your issue, retailers and partners are encouraged to respond as thoroughly as possible to each question in this document, which can be sent back for analysis by logging a Service Request and following typical Customer Support processes. The sections of the document solicit information about the following: Performance Issue Description Performance Issue Details System Configuration Data Application Configuration Data Performance Log Files

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