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  • Help Desk Database Design

    - by user237244
    The company I work at has very specific and unique needs for a help desk system, so none of the open source systems will work for us. That being the case, I created a custom system using PHP and MySQL. It's far from perfect, but it's infinitely better than the last system they were using; trust me! It meets most of our needs quite nicely, but I have a question about the way I have the database set up. Here are the main tables: ClosedTickets ClosedTicketSolutions Locations OpenTickets OpenTicketSolutions Statuses Technicians When a user submits a help request, it goes in the "OpenTickets" table. As the technicians work on the problem, they submit entries with a description of what they've done. These entries go in the "OpenTicketSolutions" table. When the problem has been resolved, the last technician to work on the problem closes the ticket and it gets moved to the "ClosedTickets" table. All of the solution entries get moved to the "ClosedTicketSolutions" table as well. The other tables (Locations, Statuses, and Technicians) exist as a means of normalization (each location, status, and technician has an ID which is referenced). The problem I'm having now is this: When I want to view a list of all the open tickets, the SQL statement is somewhat complicated because I have to left join the "Locations", "Statuses", and "Technicians" tables. Fields from various tables need to be searchable as well. Check out how complicated the SQL statement is to search closed tickets for tickets submitted by anybody with a first name containing "John": SELECT ClosedTickets.*, date_format(ClosedTickets.EntryDate, '%c/%e/%y %l:%i %p') AS Formatted_Date, date_format(ClosedDate, '%c/%e/%y %l:%i %p') AS Formatted_ClosedDate, Concat(Technicians.LastName, ', ', Technicians.FirstName) AS TechFullName, Locations.LocationName, date_format(ClosedTicketSolutions.EntryDate, '%c/%e/%y') AS Formatted_Solution_EntryDate, ClosedTicketSolutions.HoursSpent AS SolutionHoursSpent, ClosedTicketSolutions.Tech_ID AS SolutionTech_ID, ClosedTicketSolutions.EntryText FROM ClosedTickets LEFT JOIN Technicians ON ClosedTickets.Tech_ID = Technicians.Tech_ID LEFT JOIN Locations ON ClosedTickets.Location_ID = Locations.Location_ID LEFT JOIN ClosedTicketSolutions ON ClosedTickets.TicketNum = ClosedTicketSolutions.TicketNum WHERE (ClosedTickets.FirstName LIKE '%John%') ORDER BY ClosedDate Desc, ClosedTicketSolutions.EntryDate, ClosedTicketSolutions.Entry_ID One thing that I'm not able to do right now is search both open and closed tickets at the same time. I don't think a union would work in my case. So I'm wondering if I should store the open and closed tickets in the same table and just have a field indicating whether or not the ticket is closed. The only problem I can forsee is that we have so many closed tickets already (nearly 30,000) so the whole system might perform slowly. Would it be a bad idea to combine the open and closed tickets?

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  • Question on Books

    - by rockbala
    I am a learning SQL, HTML now. I would like to learn the following two more... Java, XML. I want to understand these two from testing and Web Services point of view. Is there a better order to learn the next two Java, XML or XML, Java?

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  • [C#] RegEx search for two pattern strings and cut what's between

    - by gsharp
    I'm trying to write a little SQL Helper. I have a query like this stored in a string: DECLARE @V1 INT --ignore DECLARE @V11 INT DECLARE @V12 INT --endignore DECLARE @V2 INT --ignore SELECT * FROM SampleTable INNER JOIN AnotherSampleTable ...... --endignore SELECT * From Employee ORDER BY LastName My helper method should cut everything what's between --ignore and --endignore The result string should look like: DECLARE @V1 INT DECLARE @V2 INT SELECT * From Employee ORDER BY LastName How can achieve my result with RegEx?

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  • SSIS Package deployed - Fails when executed from schedule

    - by alex
    I've deployed a SSIS package to my SQL server. I can run the package fine by connecting to Integration Services in SSMS and right clicking on it and choosing "Run Package" However, if I schedule the package, it fails. It tells me to check the logs for information on why, but there is nothing in there... Any ideas? (this is my first SSIS package by the way)

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  • Getting the data out of the data Formview

    - by QEDDave
    I have an ASP pg with a formview list control on it that hooks up to a sql database customer table I want to access the customer name outside the form. How do I: A) access the bound text box in the form view template? Something like Text1.text=formview1.customername.text (that doesn't work but that's the kinda thing) B) access the database field in the table that the sqlsource connects to to feed the formview Really appreciate the help. I bet it's easy to do but I'm just not getting there.

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  • what is required to run a c# winform program on a computer

    - by saso
    i have created a simple c# winform program that uses MS sql, and several DLLs. what steps should i do in order to get the program run on another computer. ie should i transfer the exe file + the dlls i used? should i also install .net framework 3.5 on the other pc? i used visual studio 2008 to compile.

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  • Table Adapter query Builder ASP.NET

    - by kmsony32
    I want to connect my Table adapter with the Oracle, for that I am preparing a sql query with the query builder. The query which is running fine in Oracle but makes syntax error with query builder.It shows unable to parse the query text. I am using case statement and joins within the query.

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  • Is there an in memory database that supports the DATE function?

    - by Chris J
    Hi, I am doing some unit testing for a DAO that works with postgresql. Some of the SQL queries that my DAO uses involve the DATE function. Is there an in-memory database that supports functions similar to the ones that postgresql does? Currently I am looking for support for the DATE function however, I obviously can see myself using other functions in the future.

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  • Rails3 nomethod error #<ActiveRecord::Relation>

    - by Dodi
    Hi! I'm writing a static page controller. I get the menuname in the routes.rb and it's call the static controller show method. match '/:menuname' = 'static#show' And static_controller.rb: @static=Staticpage.where("menuname = ?", params[:menuname]) But if I want print @static.title in the view, I get this error: undefined method `title' for # Whats wrong? the SQL query looks good: SELECT staticpages.* FROM staticpages WHERE (menuname = 'asd')

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  • Second query to SQLite (on iPhone) errors.

    - by Luke
    Hi all, On the iPhone, I am developing a class for a cart that connects directly to a database. To view the cart, all items can be pulled from the database, however, it seems that removing them doesn't work. It is surprising to me because the error occurs during connection to the database, except not the second time I connect even after the DB has been closed. #import "CartDB.h" #import "CartItem.h" @implementation CartDB @synthesize database, databasePath; - (NSMutableArray *) getAllItems { NSMutableArray *items = [[NSMutableArray alloc] init]; if([self openDatabase]) { const char *sqlStatement = "SELECT * FROM items;"; sqlite3_stmt *compiledStatement; if(sqlite3_prepare_v2(cartDatabase, sqlStatement, -1, &compiledStatement, NULL) == SQLITE_OK) { while(sqlite3_step(compiledStatement) == SQLITE_ROW) { int rowId = sqlite3_column_int(compiledStatement, 0); int productId = sqlite3_column_int(compiledStatement, 1); NSString *features = [NSString stringWithUTF8String:(char *)sqlite3_column_text(compiledStatement, 2)]; int quantity = sqlite3_column_int(compiledStatement, 3); CartItem *cartItem = [[CartItem alloc] initWithRowId:rowId productId:productId features:features quantity:quantity]; [items addObject:cartItem]; [cartItem release]; } } sqlite3_finalize(compiledStatement); } [self closeDatabase]; return items; } - (BOOL) removeCartItem:(CartItem *)item { sqlite3_stmt *deleteStatement; [self openDatabase]; const char *sql = "DELETE FROM items WHERE id = ?"; if(sqlite3_prepare_v2(cartDatabase, sql, -1, &deleteStatement, NULL) != SQLITE_OK) { return NO; } sqlite3_bind_int(deleteStatement, 1, item.rowId); if(SQLITE_DONE != sqlite3_step(deleteStatement)) { sqlite3_reset(deleteStatement); [self closeDatabase]; return NO; } else { sqlite3_reset(deleteStatement); [self closeDatabase]; return YES; } } - (BOOL) openDatabase { if(sqlite3_open([databasePath UTF8String], &cartDatabase) == SQLITE_OK) { return YES; } else { return NO; } } - (void) closeDatabase { sqlite3_close(cartDatabase); } The error occurs on the line where the connection is opened in openDatabase. Any ideas? Need to flush something? Something gets autoreleased? I really can't figure it out. --Edit-- The error that I receive is GDB: Program received signal "EXC_BAD_ACCESS". --Edit-- I ended up just connecting in the init and closing in the free methods, which might not be the proper way, but that's another question altogether so it's effectively persistent instead of connecting multiple times. Still would be nice to know what was up with this for future reference.

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  • MySQL select/where statement

    - by expo101
    I have a webapplication linked to a mysql database with the following fields: field 1:trip_id field 2:trip_destination field 3:trip_description field 4:trip_duration In the webapplication I have a listbox based on the following: ListBox value =1: trip duration 1 - 5 days ListBox value =2: trip duration 6 - 10 days Listbox value =3: trip duration 11 -20 days ListBox value =4: trip duration over 20 days How do I put this in the sql select statement?

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  • Sanitize GET query with Apache

    - by Freelancer
    Hello everyone, I see there's a lot of talk here about how to go about sanitizing data. Could it be as simple as adding this rewrite rule to .htaccess? RewriteRule ^([\w\-]+)$ index.php?page=$1 To my understanding this will allow only letters, numbers, _ and - in $1, am I right? If you add to this usage of prepared statements for SQL queries, it should be pretty proof, is that right? Somehow feels like too easy to be true, am I missing something, any ways to firm it up?

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  • Can PHP and Oracle pass complex types to each other?

    - by RenderIn
    I want to pass/bind an array of (key1, key2) to an Oracle PL/SQL stored procedure using PHP. I'm able to bind primitive types and arrays of primitive types, but haven't found a way to pass complex datatypes back and forth. Is this unsupported? So far I've been having to pass along multiple arrays -- one for each subtype in my complex type -- and then depend on their indexes to reconstitute them in the procedure.

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  • 'Subquery returned more than 1 value' problem in EntityFramework

    - by plotnick
    I have one 'Transaction' entity object with 'Operations' navproperty with multiplicity of 'Many'. When I'm adding only one operation per transaction nothing happens, but when I'm trying to add more than one operation, db.SaveChanges() throws an exception like 'Subquery returned more than 1 value blah, blah, blah' How can I solve that? Help me guys please... BTW... Could you tell me how can I see the exact query string that EF passes to Sql Server on db.SaveChanges() method?

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