What is the best answer for: "my Internet is not working"?

Posted by Maciek Sawicki on Super User See other posts from Super User or by Maciek Sawicki
Published on 2010-03-08T01:56:31Z Indexed on 2010/03/08 3:32 UTC
Read the original article Hit count: 419

Filed under:

helpdesk

|

internet

|

non-technical-person

|

users

Hi, I look for work in IT Support. One of interview questions is: what would you first say if user call You and tell my Internet is not working?

I think about it a lot and still don't know what is correct answerer nor what answer my future employer expects.

My choice would be something like: What part of Internet? (but more polite). For example I could ask for opening web page that works on my PC.

Please give only serious answers. If You want BOFH or "The website is down" style answers I can create separate question for that.

© Super User or respective owner

What is the best answer for: "my Internet is not working"?

Posted by Maciek Sawicki on Super User See other posts from Super User or by Maciek Sawicki
Published on 2010-03-08T01:56:31Z Indexed on 2010/03/08 2:15 UTC
Read the original article Hit count: 419

Filed under:

helpdesk

|

internet

|

non-technical-person

|

users

Hi, I look for work in IT Support. One of interview questions is: what would you first say if user call You and tell my Internet is not working?

I think about it a lot and still don't know what is correct answerer nor what answer my future employer expects.

My choice would be something like: What part of Internet? (but more polite). For example I could ask for opening web page that works on my PC.

Please give only serious answers. If You want BOFH or "The website is down" style answers I can create separate question for that.

© Super User or respective owner

Related posts about helpdesk

Supporting HR Transformation with HelpDesk for Human Resources

as seen on Oracle Blogs - Search for 'Oracle Blogs'
Upcoming WebcastTitle: Supporting HR Transformation with HelpDesk for Human ResourcesDate: May 13, 2010 Time: 9:00 am PDT, 10 am MDT, 17:00 GMT Product Family: PeopleSoft HCM & EBS HRMS Summary HR transformation is a strategic initiative at many companies where world-class employee… >>> More
Applying agile techniques and running a helpdesk

as seen on Stack Overflow - Search for 'Stack Overflow'
My team does some development, but is mainly involved in supprting an existing suite of applications. We now have an imbedded tester (and another on the way). So how can I apply agile practises in what is a purely reactive situation? >>> More
Best HelpDesk Tool

as seen on Stack Overflow - Search for 'Stack Overflow'
What HelpDesk tool do you recommend? I'm working on a small service company. They need to have a good tool for resolving custumer issues. I've been using Kayako Suite and we are not very satisfied. Any recommendation? Thanks. Pablo. >>> More
Get it Online: Low-Cost HelpDesk Support

as seen on Internet.com - Search for 'Internet.com'
Kayakos helpdesk applications wont dent your bottom line as you improve customer support. Plus, a free source for public domain videos, and a site to help you create and launch ads on mobile devices. >>> More
421 Concurrent Connections - Ratelimit from helpdesk to rackspace server

as seen on Server Fault - Search for 'Server Fault'
We have Kayako helpdesk running on our WHM Linux server. When e-mails come in from customers, notifications are sent out by Kayako to a number of staff whose mailboxes are hosted on Rackspace mail servers. I noticed a large queue in the Exim queued message viewer of WHM - when looking in Exim logs… >>> More

Related posts about internet

Connect mobile phone to internet using desktop pc internet

as seen on Super User - Search for 'Super User'
is it possible to share my desktop pc internet to my mobile phone? im using HTC Hero and a wired internet connection on my desktop pc >>> More
T3 Internet - The Great Internet Network for your Call Center Company

as seen on Article City - Search for 'Article City'
The most beneficial internet connection to get for your contact center enterprise would be a T3 Internetconnection. You are able to assume so several fantastic points from this type of connection, co... [Author: Van Theodorou - Computers and Internet - May 29, 2010] >>> More
Windows 8: Is Internet Explorer10 Metro mode disabled? Here is the fix.

as seen on Tech Dreams - Search for 'Tech Dreams'
Are you having issues with Internet Explorer 10 on Windows 8? Is Internet Explorer 10 application not launching in Metro mode and always launching in Desktop mode? Continue reading the post to understand and fix the problem. When Internet Explorer 10 does not launch in Metro mode? On Windows 8 when… >>> More
Cannot Connect to internet in windows 7 (No Internet Connection)

as seen on Super User - Search for 'Super User'
I have an airport express and Win 7 pro. My router is a Trendnet TEW-423PI G. The problem is everytime i try to connect it says it is unsuccessful and can't find ip address. I have tried everything. WPA2, WPA, WEP, Messing with the registry, Manually Inputting the ip address, Reinstalling drivers… >>> More
IE7 Internet Explorer cannot open the internet site, operation aborted

as seen on Stack Overflow - Search for 'Stack Overflow'
Hi, when i test this page http://www.catalogues4u.com.au/ViewCategory.aspx?catID=119 im getting the above error. to replicate this issue visit the above page in ie7 and you will get the prompt. i did some search but couldnt find a way to resolve this issue. any help is apprecated. THanks, Aneef >>> More