I have a new HP Envy 15 with an integrated webcam, running Win 7. It works, but all the images are purple, suggesting to me that the red and blue guns are working, but the green isn't. The problem shows up on both their own software and on Skype.

I talked to tech support, and they had me update the BIOS, reinstall the hardware BIOS for the webcam, and update the webcam software. It therefore sounds like a hardware problem, but they won't back that unless I do a full restore, which would wipe my disk of all the software I've spent the last couple of weeks configuring.

Is there anything else I can try? Other than just buying another webcam, I mean.

Any suggestions would be appreciated.