Our servers are in a virtual off site hosting center, our office has a vpn connection to the data center, but for reasons I don't understand we also have to connect to the Citrix Access Gateway (CAG) client in order to access the servers. I am a programmer with rather limited ops knowledge including a weak grasp of networking and terminology. Bear with me.

I was just given a new laptop, which is a 64 bit Windows 7 system unlike my previous 32 bit Windows XP desktop which was able to connect without issue. My laptop has been joined to the domain so that I login with my AD credentials, I am able to connect to the CAG and get authenticated, and after doing this I can ping our servers and they resolve to the correct internal IP addresses, but I am unable to use remote desktop to the servers, connect to SQL servers through my local SQL Management Studio, navigate to them through the file system, or view any of our internal intranet websites. All of which I was able to do previously.

I have tried turning off my Windows firewall and the problem remains, the DNS servers are set to the correct IPs of our domain controllers, and the ops guys here are a little stumped. Does any one have any suggestions?