Ticket Bayesian(or something else) Categorization

Posted by vinnitu on Stack Overflow See other posts from Stack Overflow or by vinnitu
Published on 2010-04-12T16:01:46Z Indexed on 2010/04/12 16:03 UTC
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bayesian

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categorization

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filter

Hi.

I search solution for ticket managment system. Do you know any commercial offers?

For now I have only own dev prjects with using dspam library.

Maybe I am wrong use it but it show bad results.

My idea was divide all prerated ticket in 2 group: spam (it is my category) and rest to (ham - all not the same with this category). After that i trained my dspam.

After I redivide all tickets in new groups (for next category) and teach dspam again (with new user - by category name)...

And it works bad... My thoughs about is - bad data base tickes (i mean not correct tagging before) - bad my algorythm (it is more posible)

Please give me a direction to go forward.

Thanks.

I am integesting any idea and suggestion.

Thanks again.

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