Windows Fax Server Leaves Documents in "Pending" Status

Posted by Chris on Server Fault See other posts from Server Fault or by Chris
Published on 2010-04-17T15:34:45Z Indexed on 2010/04/17 15:43 UTC
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faxserver

We are having an issue with Windows Fax Server on Windows Server 2008. Occasionally, the server will get into a state where after adding jobs to the outbox, they will simply remain at the pending status (without any attempt to send them). There is nothing in the event log mentioning a problem. It typically seems to enter the state after restarting the server or after no faxes have been sent for a while.

The way to fix the issue has been to:

Stop the Fax service
Go into the modem properties in device manager and query modem
Start the Fax service - at which point all the pending faxes in the outbox will send.

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