Certain users cannot get to my server

Posted by Zeno on Server Fault See other posts from Server Fault or by Zeno
Published on 2010-04-27T04:43:53Z Indexed on 2010/04/27 4:54 UTC
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I am finding more and more users that report they cannot reach my server (website or services). Their tracert from that user looks like this:

Tracing route to domain.com [*.*.*.255] 
over a maximum of 30 hops: 
1 * * * Request timed out.

The server is up and functional and every else reports it is fine. But there are various users who cannot get to it. I have no firewall or anything that would block anyone.

Yes, the last part of the server IP is 255. Could this be causing it? http://www.dslreports.com/forum/r18539206-Last-octet-255-bug-on-Windows

Or would a certain ISP be denying traffic to my server?

Or something on their router level?

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