Symantec CPS / Backup Exec 11D Service stuck in "Starting" Status

Posted by user42289 on Server Fault See other posts from Server Fault or by user42289
Published on 2010-05-05T15:59:41Z Indexed on 2010/05/05 16:08 UTC
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I have two Windows 2003 (one is SE, one is SBS) both SP2, both are Virtual Machines of Microsoft Virtual Server 2005 R2.

All of a sudden about 2 weeks ago, the Symantec Backup Exec / CPS 11D stopped working on them. One is the Media server, one is our Exchange 2003 Server. There is another copy of CPS on our file server that the service is running fine on. However the one that is fine is not a VM.

When I say stop working, the "backup exec continuous protection agent" service is stuck in "starting" status.

On the non Exchange server I've tried uninstalling the last Windows Updates that were run some time around the time of failure. I've tried repairing the install of CPS. I've tried uninstalling it and reinstalling. Exact same problem in the end.

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