resolving incidents (closing cases) in CRM4 through webservices?

Posted by Rafael D. on Stack Overflow See other posts from Stack Overflow or by Rafael D.
Published on 2009-12-29T14:33:48Z Indexed on 2010/05/15 15:04 UTC
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mscrm

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resolve

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webservice

Hello everybody,

I'm trying to resolve/close Dynamics CRM4 cases/incidents through webservices.

A single SetStateIncidentRequest is not enough and returns a Server was unable to process request error message. I think it has something to do with active workflows that trigger on case's attribute changes. I don't know if there's anything else preventing the request to work.

Since it is possible to close those cases through the GUI, I guess there's a "correct" set of steps to follow in order to achieve it through CrmService; unfortunately, I've been googleing it for a while without finding what I want. Could anybody help me, please?

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