What are some good hosted issue tracking systems for non-developers?

Posted by Knox on Server Fault See other posts from Server Fault or by Knox
Published on 2010-09-16T21:19:09Z Indexed on 2011/01/03 19:55 UTC
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This question is similar to Good Open Source issue tracking systems for non-developers but in our case, we would prefer a hosted solution. The users are end-users, on the low end of computer literate, non developers. We have around 5 support people and 50 or so end users. We are interested in simple issue tracking, like a printer being down, as opposed to project or bug tracking. Email integration is desired.

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