Best Practices and Etiquette for Setting up Email Notifications

Posted by George Stocker on Programmers See other posts from Programmers or by George Stocker
Published on 2009-03-20T19:14:42Z Indexed on 2011/01/30 23:32 UTC
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If you were going to set up a Email Alerts for the customers of your website to subscribe to, what rules of etiquette ought to be followed?

I can think of a few off the top of my head:

  • Users can Opt-Out
  • Text Only (Or tasteful Remote Images)
  • Not sent out more than once a week
  • Clients have fine-grained control over what they receive emails about (Only receive what they are interested in)

What other points should I consider?

From a programming standpoint, what is the best method for setting up and running email notifications?

  • Should I use an ASP.NET Service? A Windows Service? What are the pitfalls to either?
  • How should I log emails that are sent? I don't care if they're received, but I do need to be able to prove that I did or did not send an email.

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