Sending Adobe PDF attachments from Adobe Reader (in Outlook 2003) takes too long

Posted by White Island on Server Fault See other posts from Server Fault or by White Island
Published on 2010-10-18T15:32:11Z Indexed on 2011/03/11 16:12 UTC
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I have a customer who is using Outlook 2003 (Microsoft Online Services) and Adobe reader 9+. When they send a PDF from Adobe reader to Outlook (via the Send as attachment to e-mail feature in Adobe), it freezes for 30 seconds to 5 minutes before the new e-mail pops up with the PDF attachment.

I'm pretty sure the issue is on the Outlook side of things, as I've tried Adobe reader 8 and Foxit Reader with the same results (Windows XP/7 doesn't seem to make a difference, either). I tried Outlook in safe mode on the first (Win7) machine I was working on, and the e-mail attachment worked a lot faster, but when I tried to replicate the results on another machine, one wouldn't go into safe mode, the other didn't seem to show a difference.

In an effort to fix the problem in Outlook normal mode, I tried disabling all add-ins, Com add-in (Office Communicator is the only one), reading pane, Word 2003 as e-mail editor... but none of these seemed to address the issue. Does anyone have any other ideas? I need to get this resolved as soon as possible, and it doesn't seem practical to make them run in safe mode. :P

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