Magento not responding to payment gateway notifications fast enough or at all?

Posted by robgt on Pro Webmasters See other posts from Pro Webmasters or by robgt
Published on 2012-03-21T12:07:57Z Indexed on 2012/03/21 17:39 UTC
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magento

Some of our customers are getting to the confirmation of payment step in purchasing from our Magento store, and then they are getting a timeout error, where the SagePay payment gateway is trying to contact our server to tell it that a payment was successful (or not…) but it cannot contact our server, or cannot get a response from our server in a timely manner, and then the payment/order is being cancelled.

I've raised this question to my hosting company, but all they told me was:

"This is down to the way the software is configured on your server"

This is currently a Magento 1.4.0.1 standard installation as far as payment gateways are concerned. What on earth could this statement mean?

Is there some configuration that I need to do to make Magento listen to these requests and respond properly?

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