Sophos Enterprise Console 4.5, Mac Client 7 Not Auto-Populating SEC Info

Posted by user65712 on Server Fault See other posts from Server Fault or by user65712
Published on 2012-04-11T01:35:21Z Indexed on 2012/04/11 5:32 UTC
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antivirus

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sophos

I have Sophos Endpoint Security and Control, which includes Sophos Enterprise Console (SEC). I'm currently running version 4.5 of SEC, which is an older version. I subscribe to Mac updates, and SEC generates a binary Mac installer for me to use on Mac endpoints (Version 7 for Mac, also an older version). However, when I run the installer on Mac endpoints, it installs fine but then never auto-fills out the location of the update server, which is on a network share, and the account credentials used to access it, which I do not know and were generated by Sophos automatically.

Previously, I had been able to use the SEC-generated installer to install and run Sophos on a Mac seamlessly; the update location information and account credentials were automatically filled during login, I ran the installer and it was perfectly set up.

Now, however, Sophos installs on a Mac but never updates because it doesn't have the update location OR credentials. Has anyone else run across this problem or know why it is happening?

Sophos Enterprise Console 4.5.1.0

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