How to get more detailed reason for Thunderbird crashing?

Posted by Nick on Ask Ubuntu See other posts from Ask Ubuntu or by Nick
Published on 2012-06-05T21:06:26Z Indexed on 2012/06/05 22:47 UTC
Read the original article Hit count: 546

Filed under:
|

I have a computer (10.04) that was previously running Thunderbird 12.0.1 just fine (installed via apt-get via official PPA). I don't know what happened at the time the problem started since this is a multi-user computer and I was not here. However, every time we try to launch TB, we immediately get a dialog that says:

We're Sorry
Thunderbird had a problem and crashed.

Things I've tried:

  • Running thunderbird from a terminal produces no output.
  • I tried apt-get remove thunderbird --purge and then reinstalled
  • Deleting the user's .thunderbird folder and launching still results in a crash
  • Attempting to run thunderbird -safe-mode still results in a crash
  • This problem occurs for all users of Thunderbird on this computer.

Is there any way to get more details on why the program is crashing? For example, the specific error that TB is encountering? I tried thunderbird -g but I'm not sure what to do with the debugger.

© Ask Ubuntu or respective owner

Related posts about crash

Related posts about thunderbird