I can't find my backup for the cpanel in whm/cpanel

Posted by CompilingCyborg on Pro Webmasters See other posts from Pro Webmasters or by CompilingCyborg
Published on 2012-08-25T10:30:43Z Indexed on 2012/09/25 9:49 UTC
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The Problem: I have made a complete backup from the cpanel for the whole home folder. I have placed this folder in the default home directory. Thereafter, i tried to restore this file from the WHM, but i couldn't find it. Does anyone know what causes such problems?

Additional Details:

  1. I am the administrator of the cpanel and i have complete access to the reseller WHM.
  2. Check more details below with images:

The Location of the Backup File in the cPanel

No Backups were found in the WHM panel

An error message of cannot restore is printed down upon trying to search for available backups for the username "admin"

Thanks in advance for your help! any ideas or suggestions are greatly appreciated.

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