How to deal with users who think their computer could think?

Posted by DavRob60 on Programmers See other posts from Programmers or by DavRob60
Published on 2010-09-09T13:07:53Z Indexed on 2012/10/12 21:48 UTC
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customer-relations

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users

Along my career, I had to deal with users who think their computer could think:

My computer hates me!

or

He just do this so he could laugh at me!

This is often a joke, but some users are serious. It's easy when I know the causes of the problem, but when it's unexpected behavior it's more complicated. In those cases, I usually turn it as a joke, putting that on the fault of moon phases and tide, but they are likely to prefer their explanations.

Do you have any tricks to deal with those users?

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