Why does my company's software download get blocked by anti-virus programs when downloading from the company website but not other websites?

Posted by Adam Burgess on Super User See other posts from Super User or by Adam Burgess
Published on 2012-10-24T14:19:53Z Indexed on 2012/10/24 17:05 UTC
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Filed under:

download

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windows-server-2008

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anti-virus

My company distributes software via website download off of a URL that is on our company's website. The download is an .EXE. We are getting calls from multiple customers saying the download is being blocked. We can help them download by turning off the virus-scan software, but wondering what is causing the block.

Here are the details: We have other downloadable .EXEs that download fine without being blocked from the same company website. Our problem download file downloads fine from other websites (i.e., Dropbox) without being blocked.

In summary, this one particular download from our company website is being blocked by various anti-virus programs a high percentage of the time. Any suggestions?

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