Connection drops while transferring large files to one server on a network

Posted by Charlotte on Server Fault See other posts from Server Fault or by Charlotte
Published on 2012-11-01T15:07:43Z Indexed on 2012/11/01 17:04 UTC
Read the original article Hit count: 371

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My company has two sites, each with their own LAN, using site to site VPN tunnel to connect the two sites.

When transferring files (especially larger files) from site1 to site2 server1, the file transfer fails. I don't think this can be a VPN issue because transferring the same files to site2 server2 which is on the same network as server1 works fine.

Pings to server1 and server2 at site2 from site1 are about the same, mostly 19/20ms with the odd one up to 50ms.

As server1 is DB server with a high load I thought the NIC maybe overloaded, but a transfer from site2 server1 to site2 server2 works fine, and that uses the same NIC on server1 as transfers from site1 to site2 server1.

The servers are both Windows Server 2003 VMs with VMXNET 3 NICs.

Site2 Server1 route print:

IPv4 Route Table
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 50 56 99 28 9b ...... vmxnet3 Ethernet Adapter #2
0x10004 ...00 50 56 99 18 97 ...... vmxnet3 Ethernet Adapter
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      172.20.10.1     172.20.10.18     10
       10.10.10.0    255.255.255.0      10.10.10.70      10.10.10.70     10
      10.10.10.70  255.255.255.255        127.0.0.1        127.0.0.1     10
   10.255.255.255  255.255.255.255      10.10.10.70      10.10.10.70     10
        127.0.0.0        255.0.0.0        127.0.0.1        127.0.0.1      1
      172.20.10.0    255.255.255.0     172.20.10.18     172.20.10.18     10
     172.20.10.18  255.255.255.255        127.0.0.1        127.0.0.1     10
   172.20.255.255  255.255.255.255     172.20.10.18     172.20.10.18     10
        224.0.0.0        240.0.0.0      10.10.10.70      10.10.10.70     10
        224.0.0.0        240.0.0.0     172.20.10.18     172.20.10.18     10
  255.255.255.255  255.255.255.255      10.10.10.70      10.10.10.70      1
  255.255.255.255  255.255.255.255     172.20.10.18     172.20.10.18      1
Default Gateway:       172.20.10.1
===========================================================================
Persistent Routes:
  None

Site2 Server2 route print

IPv4 Route Table
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 50 56 99 15 00 ...... vmxnet3 Ethernet Adapter
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      172.20.10.1    172.20.10.114     10
        127.0.0.0        255.0.0.0        127.0.0.1        127.0.0.1      1
      172.20.10.0    255.255.255.0    172.20.10.114    172.20.10.114     10
    172.20.10.114  255.255.255.255        127.0.0.1        127.0.0.1     10
   172.20.255.255  255.255.255.255    172.20.10.114    172.20.10.114     10
        224.0.0.0        240.0.0.0    172.20.10.114    172.20.10.114     10
  255.255.255.255  255.255.255.255    172.20.10.114    172.20.10.114      1
Default Gateway:       172.20.10.1
===========================================================================
Persistent Routes:
  None

Site1 Server route print:

===========================================================================
Interface List
 14...00 50 56 93 00 0b ......vmxnet3 Ethernet Adapter #2
  1...........................Software Loopback Interface 1
 12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.168.1  192.168.168.118    261
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
    192.168.168.0    255.255.255.0         On-link   192.168.168.118    261
  192.168.168.118  255.255.255.255         On-link   192.168.168.118    261
  192.168.168.255  255.255.255.255         On-link   192.168.168.118    261
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link   192.168.168.118    261
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link   192.168.168.118    261
===========================================================================
Persistent Routes:
  Network Address          Netmask  Gateway Address  Metric
          0.0.0.0          0.0.0.0    192.168.168.1  Default
===========================================================================

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 14    261 fe80::/64                On-link
 14    261 fe80::3c6b:996f:ef36:ee76/128
                                    On-link
  1    306 ff00::/8                 On-link
 14    261 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None

tracert from site1 to site2 server1:

Tracing route to server1 [172.20.10.18]
over a maximum of 30 hops:

  1    19 ms    19 ms    19 ms  server1 [172.20.10.18]

Trace complete.

tracert from site2 server1 to site1: When this was run it went to the external IP of site2, then to a couple of external ips of the isp, then times out.

Can anyone suggest any troubleshooting steps?

Thanks, Charlotte.

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