ADVISOR WEBCAST: R12: How to debug Email Center Auto Service Request Creation Failures

Posted by user793044 on Oracle Blogs See other posts from Oracle Blogs or by user793044
Published on Fri, 2 Nov 2012 13:00:00 +0000 Indexed on 2012/11/02 17:18 UTC
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PRODUCT FAMILY: EBS CRM - Service
November 6, 2012 at 11 am ET, 9 am MT, 8 am PT, 4 pm London

The primary function of this WebCast is to explain how to debug problems when auto-creating a Service Request from an Inbound Email into Email Center. We see a significant number of issues raised with Support in this area, as the only indication the auto-creation has failed, is the Email routing to the Supervisor Queue for manual processing.

Topics will include:

Understand Email Center and Auto SR creation process.
Run the debug procedures.
Understand the output and check the reasons for SR Creation failure.
See the fixes for the most common issues faced.
See the results for successful SR creation.

Go to Doc ID 1493122.1 to register.

Current Schedule and Archived Downloads can be found on Doc ID 740966.1.

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