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• Resolve Instructional Webcast Series — E-Business Suite Payables Period Close

  - by user793044

  Resolve Instructional Webcast Series — New Product Specific Troubleshooting Topics For E-Business we have coming up: Title: Resolve—Best Practices for E-Business Suite Payables Period Close Date: Nov 7, 2012 Time: 8:00 am MT - 3:00 pm GMT - 10:00 am Eastern - 8:30 pm India - 7:00 am Pacific This one-hour webcast shows you how to use 3 main recommendations: Period Close Helper – New Diagnostic to identify and resolve period close issues. Master Generic Datafix Diagnostic (MGD) usage in proactive/reactive mode. Recommended Patch Collection (RPC) uptake. This session will help customers to plan and complete their month on month period close activities successfully. Also, in approaching period close in a proactive way. It will assist in order to avoid last minute hassles and prevent delays in achieving the Period Close deadlines. Customers who are involved in the Payables period close activities (both Functional and Technical) will benefit most from the webcast. Join us. Leverage this opportunity to learn Support Best Practices that help you resolve the issues you face with your Oracle products. Oracle Support experts provide live demonstrations of proactive resources. You will see you how working proactively helps you work more efficiently—from using the right tools to providing the right information on Service requests—you can get answers faster. Register for sessions now Resolve—Troubleshooting Questions? Contact Oracle’s "Get Proactive" team today. WORK SMART. SOLVE FAST. RESOLVE.

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• EBS Customer Relationship Manager (CRM) Product Family Webcasts

  - by user793044

  Oracle's Advisor Webcasts are live presentations given by subject matter experts who deliver knowledge and information about services, products, technologies, best practices and more. Delivered through WebEx the Oracle Advisor Webcast Program brings interactive expertise straight to your desktop, at no cost. Each session is usually followed by a live Q&A where you can have your questions answered. If you miss any of the live webcasts then you can replay the recording or download the PDF of the presentation. Doc Id 740966.1 gives you access to all the scheduled webcasts as well as the archived recordings and presentations. Just select the product family you are interested in to access the latest webcasts in that area. Below is a listing of the currently scheduled archived webcasts for the EBS CRM and Industries product family. Webcast Topic and Description Webcast Link Date and Time Upcoming: Oracle E-Business Suite - Service Oracle Service Charges - Introduction/Overview Register Dec 6, 2012 EBS CRM - Service R12: How to debug Email Center Auto Service Request Creation Failures Recording | .pdf Archived XCALC: Failed Calculations when Using OIC Recording | .pdf Archived XPOP: Failed Population When Using Oracle Incentive August 30, 2012 Recording | .pdf Archived XROLL: Failed Roll Up When Using Oracle Incentive Compensation August 16, 2012 Recording | .pdf Archived Common Problems Associated with Product Catalog in Sales Recording | .pdf Archived Oracle Incentive Compensation - Troubleshooting Payment Issues Recording | .pdf Archived R12 Renewing Service Contracts - Overview Recording | .pdf Archived 11i and R12 Oracle CRM Service Basics and Troubleshooting - an Overview Recording | .pdf Archived 11i and R12 Transaction Error Troubleshooting Overview Recording | .pdf Archived

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• ADVISOR WEBCAST: R12: How to debug Email Center Auto Service Request Creation Failures

  - by user793044

  PRODUCT FAMILY: EBS CRM - Service November 6, 2012 at 11 am ET, 9 am MT, 8 am PT, 4 pm London The primary function of this WebCast is to explain how to debug problems when auto-creating a Service Request from an Inbound Email into Email Center. We see a significant number of issues raised with Support in this area, as the only indication the auto-creation has failed, is the Email routing to the Supervisor Queue for manual processing. Topics will include: Understand Email Center and Auto SR creation process.  Run the debug procedures. Understand the output and check the reasons for SR Creation failure. See the fixes for the most common issues faced. See the results for successful SR creation. Go to Doc ID 1493122.1 to register. Current Schedule and Archived Downloads can be found on Doc ID 740966.1.

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• See the exciting new features available for iProcurement and Sourcing with 12.1.3 Rollup Patch 14254641:R12.PRC_PF.B!

  - by user793044

  See the exciting new features available for iProcurement and Sourcing with 12.1.3 Rollup Patch 14254641:R12.PRC_PF.B! Functional Area New Feature Note Reference Sourcing Suppliers can now accept Terms and Conditions to comply with the buyer's Non-Disclosure Agreements (NDA). The PDF generation process has been enhanced to provide faster generation of negotiation PDFs containing large amounts of data. Note 1499944.1 Sourcing New features From Procurement RUP Family R12.1.3 September Update 2012: Accept Terms and Conditions to Comply With NDA iProcurement Users can now do the following: Requesters can specify the GL date (encumbrance date) for each distribution against a line at the time of creating requisitions.  Enter an Accounting Date on and Procurement Requisition, if Dual Budgetary Control is enabled for Purchasing. Choose a Favorite Charge Account to override your default charge account, using the Preferences page.  Buyers can update the unit price, suggested supplier, and site details while requesting a catalog item (inventory item) that is not linked to a blanket purchase agreement. Note 1499911.1 iProcurement New Features From RUP Family R12.1.3 September Update 2012: GL/Accouting Date,PO_CUSTOM_FUNDS_PKG.plb,Price and Supplier Update For new features across all the Procurement product groups and information about applying Patch 14254641 see Note 1468883.1.

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• Need a Holistic view of your Concurrent Processing? Choose CP Analyzer

  - by user793044

  The Concurrent Processing Analyzer is a Self-Service Health-Check script which reviews the overall Concurrent Processing Footprint, analyzes the current configurations and settings for the environment providing feedback and recommendations on Best Practices. This is a non-invasive script which provides recommended actions to be performed on the instance it was run on.  For production instances, always apply any changes to a recent clone to ensure an expected outcome. Benefits include: E-Business Applications Concurrent Processing Analyzer Overview E-Business Applications Concurrent Request Analysis E-Business Applications Concurrent Manager Analysis Identifies Concurrent System Setup and configurations Identifies and recommends Concurrent Best Practices Easy to add Tool for regular Concurrent Maintenance Execute Analysis anytime to compare trending from past outputs Go to Doc ID 1411723.1 for more details and script download. Feedback welcome!

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• UPDATE: Planning Bulletin for JRE 7: What EBS Customers Can Do Today

  - by user793044

    An initiative to certify Oracle E-Business Suite with JRE 7 desktop clients is underway.  We have tested EBS 11.5.10.2, 12.0, and 12.1 with JRE 7. We have fixes for nearly all of the compatibility issues now, and are working hard to produce the remaining fixes quickly. Go to the Oracle E-Business Suite Technology Blog to read the latest information about: When will JRE 7 be certified with Oracle E-Business Suite? What can customers do to prepare for the JRE 7 certification? What else will be required by the final certified configuration? Where will the official patch requirements be documented?

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• Oracle E-Business Products New Search Helpers for Guided Resolution of Customer Issues

  - by user793044

  Oracle E-Business Proactive Support has created many new guided resolution documents that you may find helpful in resolving issues in your EBS applications.  These new documents are called “Search Helpers” and they guide you through your issue to a solution.  They are meant to be an easy and fast method to finding a relevant, complete solution. Hundreds of notes and service requests were reviewed and the best solutions to these known issues were selected.  For some issues, notes were updated to better clarify the solution.  In other cases, if a note with a solution did not already exist, one was created. You start the process by selecting the scenario you have encountered.  You may have received an error message, or there may be a particular area of the application in which you have encountered an issue.  Based on your selection of the issue, the Search Helper will present one or more additional possible symptoms.  When you have selected from both of these two sections, you are then presented with one or more articles known to have fully solved this issue in the past.  Several EBS products have produced Search Helpers documents.  Take a look at Doc ID 1501724.1 for an index of the current EBS Search Helpers.  Here is an example of a Search Helper from the Receivables Transactions area: After selecting the Functional Area of "Entering / Updating Transactions" a list of Known Symptoms is presented: And, when "Transaction numbers are not in sequence" is selected, a solution link is provided for Document ID 197212.1: How To Setup Gapless Document Sequencing in Receivables. The EBS applications that currently have published Search Helpers are: Advanced Pricing Applications Technology Configurator General Ledger Human Capital Management Inventory Management Order Management Payables Process Manufacturing Purchasing Receivables Shipping Value Chain Planning

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• New and Improved Patch for FRM-40654 Errors in Purchase Orders and Requisitions

  - by user793044

  Development has modified the code in purchase orders and requisition forms to prevent error FRM-40654 when there are trailing spaces in the tables for most of the fields.  After applying the patch, the form will still display the error but a requery will allow you to save the transaction. For the scenarios not covered in the fix, the FND log will now display the specific field that causes the error.  This an example of the FND log for one document where the note_to_vendor has trailing spaces: Form note_to_vendor oldvalue Database  note_to_vendor newvalue Failed first if statement when comparing fields FRM-40654: Record has been updated. Requery block to see change. This new patch includes the fix in Patch 14204845:"In Oracle Purchasing, leading or trailing spaces in po lines data was resulting in errors".  For more information on FRM-40654 errors see the patching section of Note 1203796.1. Be proactive and apply Patch 14479586:R12.PO.B for 12.1.3 or Patch 14569747 for 11.5.10 now!

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